Ross Dress for Less
reviews and complaints

I do a lot of online shopping and every time I go into Ross it confirms why. At Christmas they started having "Security Guards" posted at the door in full regalia uniforms. All in black, big SECURITY on the back - OK there is, unfortunately, a lot of theft, and in this Economy it is a serious problem for stores. The guards are still there so it remains a problem for Ross and there seems to be fewer stockers and other staff, not that they were ever helpful before. Staff are just like Walmart and as above said, not like Target who is on the ball. The guards follow you around, pretending to straighten up items like a stocker, but very obvious they are checking to see if you are shop lifting. Very obvious...and very intimidating to me. I am Not shop lifting! I have to bend down to see items on the lower shelves and my eyesight is not good so it takes me awhile. They wonder why Ross is not busy here in Tequesta, Florida, while next door TJMax is always packed and never felt I was being followed.

This happen at San Jose, California curtner / willow Glen location.

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

Store location: san jose, ca curtner (the newest store here in san jose)

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

common sesne would tell you to go to the customer service area, which would be a booth like area like the only one in the front, or maybe ask someone before getting in line. the only reason why i think you complain about this is because maybe you've never had to work at a retail store and had to deal with customers with no common sesne like yourselve. i have shopped at this ross at the loop many times and know this "virgin" lady you speak of and she has always teated me with respect and tried to be as helpful as possible to every customer. maybe you shouldn't bother the district manager with such a minor complaint. its a store. not your life.

There should always be a customer service person up front. Hopefully you'll get a nice gift card and a major discount for the complaint. Good luck and keep us posted.

I had a HORRIBLE experience at Ross today
11-29-09
The store was closing and something caught my eye, the line was pretty long and i figured i would go glance at it and one of the employees came to tell me that the store was closed and i told her that i was aware but i was looking at something and i was going to return to the line. She called a supervisor that told me i HAD to wait in line and I work in retail and i know that by law they are not allowed to "Force" customers into doing anything unless they are disturbing customers, which I wasn't. Then the supervisor kept following me then he finally left me alone for a while and i jumped in line cuz it was starting to shorten up. After two minutes of being in line he came up to me and told me i had to leave the store! THAT WAS F***** UP! i have never been disrespected in a store like that! I will return again and i better be treated with respect. This location was in Los Angeles on Hollywood and Western.

I work in mark downs and this new way with for people ? I have to laugh I don't know who thought of this new way of doing markdowns ? They must of been bored while making this new program. Just remember to hit F4, other wise if you dont ? It shows your scanning even though your cleaning up and moving crap that's not suppose to be there.

yeah, that manager/team leader or whatever should be reported to your store manage, district manager or to hr personally. don't let your employeer treat you that way. let the higher ups know that she was telling you to do the work dishonestly.

I remembered the days when Ross demanded that the markdown team must scan 12, 000 units a day. With four people in the markdown team, it was hard work with mininum pay.

i worked at this store and I was part of management between July 2006-Nov 2009. I totally agree with everything that exrossemployee has said. They work their employees to the ground. I would always take over for employees for lunch and breaks because I believe that if you make your employees feel value that you will get rewarded. I know exactly which manager you are taking about because I ended up transferring stores in 2009 because I could not handle the management. They got a new store manager in 2009 and she was a monster. Constantly telling her employees "there's the door if you're not happy" the work you have to do for min. wage is not fair for the amount of work they expect you to do. I am very sorry that this has happened and I hope someone has contacted you in regards to this. I left company in 2010 because the managers they choose to run their stores are heartless. I am much happier when I am now.

It has only worsened. I work at Ross and it has become bazaar and macabre. I think they are going to kill all the older women who are the only ones left working hard and showing up. The reward for that is nothing but pressure to leave by horrid impersonal scheduling, forced by under staffing to work three jobs at once and then cleaning the whole store at close. The longer you have been there the more they try to get rid of you, costing them more an hour from a worker's tiny yearly raises and they can get paid by the State to replace you with ex-cons, special ed and special needs associates who frankly cause everyone extra work. I work the Fitting room and on a busy Sunday with our extended hours open until 9:30, short staffed with no one working the floor, I am constantly processing boxes of underwear for the backed up stockroom, straightening the toy area, pet area, bra & panty area, glassware, even as far as juniors tops with non-stop people fuxing in and out of the fitting rooms, never missing hanging the 1 - 8 items on the bar to 'count' them. l then was left to pick the whole place up with just an assistant manager and two prima donna head cashiers who specialize in non-essential busy work while the floor worker[s] break our balls in double time trying to make the place perfect after cleaning & working hard all day long.
I hurt so much, all the time, I can no longer sleep and am in a constant state of exhaustion. I wake up all night long with leg pains and knots forming in my calves. They took our cushioning floor mat away last year, because it looked messy, so there seems no getting used to the constant hardness of the floor.
Almost everyone is part-time and that means at times locking us into no more than 12 hours a week scheduled, to then be available 12 hours a day/night, 7 days a week for call-ins. You never know your next weeks schedule until usually Thursday, so there is never a chance to ever make appointments or ever go away or frankly to do anything. Days off are purely recovery days, you just lie in shock. The specialty treatment for some is astounding, building our schedules as disoriented leftovers after friends are catered to. The amount of accidents is also astounding and come from unsafe conditions and being over worked. We have 4 out of 5 managers severely hurt, long term.
Ross is a prime example of corporate greed and unashamed to follow the Walmart example of how to abuse their work force, giving no benefits or bonus, no usable healthcare, no regular days or schedules, open abuse by customers treating their workers like criminals while we see people steal all day while they do nothing; a lawless land catering to cashing out all the funds accumulated by illegal immigrants who destroy the store daily with total disregard. Not to mention the abandoned masses of undomesticated children swarming the store daily and nightly. I fear for America's future.

I can't agree with your comment more. I hope an attorney specializing in labor law will finally come to our rescue. I am not an employee, I am embarrassed to say that I shop at Ross.
I have complained time and time again to management, to the district office, have called Cal-Osha etc. I have taken pictures of lines that were thirty+ deep: ONE LINE! I have seen isles littered with shoes, toys, pillows, and believe it or not, a scate board blocking walk ways. Furniture section and shelving completely destroyed, un organized on a daily basis. I have watched security say, "Have a nice evening" to two women who had just walked out with merchandise that was not paid for. I have seen managers constantly ignore calls for help. I have been told by one employee that they don't get over time even when they are owed it. I see children on roller blades skating in the store, as well as very small children standing up on the top part of the cart when they should be sitting down. I believe Ross stores discriminate against women and minorities as well as the lower economic families who work there and shop there. I believe this is true because they are the ones who shop at Ross most often. I have contacted CAOSHA here in Sonoma Co. CA. and they said it wasn't their problem and didn't know who's it was. They wrote a letter to the Rohnert Park Store in Sonoma Co. CA and their representative denied my accusation. CAL OSHA did not go in and investigate this because like the deputy told me, it wasn't their problem.
I am going to start taking pictures and posting them where ever I can. I am also going to contact the labor board and find out who is responsible for making Ross Stores clean up their act.
It is the most depressing store I have ever been in. I see all the older ladies working their fingers to the bone, lines as long as the building is deep, calling for help, nobody responding. I have told the district manager that shopping at Ross makes me feel bad because they are always understaffed and the employees are being abused.
They stores I am referring to are in Northern California. The worst ones are: NOVATO ROSS, PETALUMA ROSS AND ROHNERT PARK ROSS. I am told that this is one single district, and I am not surprised. All of these stores are always under staffed and the employee turn over is unbelievable. Which makes me believe that Ross is deliberately causing people to quit to avoid paying any kind of bennifits.
I am not going to be shopping there anymore.
I will be going in and taking pictures, however.
J. Tanner

Um, if you're humiliated by that, then I feel really sorry for you.

your kids would rather be dead than seen at ross... the ungrateful brats should be happy they have clothes and dont live in darfur

I agree with Julianee and disagree with ross supervisor's comment.
I went through the same frustrating situation yesterday.I walked in Ross stores at the loop, Kissemee, FL to return my short which was small in size.When i walked in there was no customer service board which i can follow and the register which was taking care of returns was lit off.
I went to the next register which was purchase only assuming they are taking care of return.After waiting for 40 minutes in line because of an old lady who was damn slow with the purchases, i got to know that i have to go to the counter which is number 1 counter and light is lit off.
Old lady asked the lit off counter register lady ' Virgin' to take care of me next but one other customer started complaining about me coming in between the line.Now what is my fault ?There was no customer service board + counter light is switched off as if it's her time is up.I was asked by line manager to go back in line and wait for my turn again.
I talked to the asst/ manager on the spot after that and she agreed that this is common complaint .That means nobody is taking care of it?Nobody?
I have left 3 voicemail with David Clark, district manager and waiting for a good response.
And on the comment above from Ross supervisor not all counters are refund.You can talk to Ross store @ The loop, Kissimee, FL.--Sam

I agree, the way you were treated at that store is horrific. However, I can assure you that is not a new policy. Now a days all registers can do returns/exchanges/purchases. The only exception to this is if the register JUST opened as the tills do not have enough to process cash returns. If I were you, I'd contact the district manager (which actually would most likely be corporate directly since they are located near you) and filing a complaint.

http://www.thoughts.com/biteme/blog/ross-chain-is-the-worst-141020/

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I don't think I'm out of line in speaking for all of us in the prestigious line of customer service when I say, all of you folks out there that complain endlessly to get someone fired, to get a free meal, or just to feel some small sense of power, need to get a frickin life. If you're actually taking the time and energy to send complaints over all hell and creation (about Ross no less), then you're life has taken a sad turn indeed. You might not be the one making the mess, but it's not the employees. It's the shoppers with no respect for the store or anyone else. If they hired more people, certainly it would be cleaner, but what would make the difference is if the inconsiderate, ignorant, obnoxious ### and ### would just put things back where they found them. Stop complaining to the company and the next time you see someone just throwing things about, feel free to ### them out. Till then, go back to believing what you read in the inquirer, and wondering why your only companion is a cat.

Suzette- you must be an employee!

True there is a lot of merchandise found on the floor.

The quickest solution to the "mess" problem is to increase the number of employees working throughout the day. Unfortunately a bigger payroll would mean higher prices. Ross would no longer be a discount store- we would have prices similar to TJ Maxx and Marshall's.

Trevor, please try shopping when the store opens. After leaving two/three hours after the store closes and coming in an hour or two early, the store is tidy (tidier).

ATTENTION ROSS SHOPPERS...

Ross shoppers, when you try on a pair of shoes, size 8, please return them to the size 8 rack with the toe of the shoes facing outward. All shoes coming off the truck are stocked in this fashion. Because no one wants to stay overnight, associates (at busy stores) will just pick the shoes off the floor and put them toe outward from where they were found. If a customer takes a size 7 1/2 shoe and leaves the pair on the floor in the size nine section, it will likely be placed toe outward there.

Ross shoppers, when you remove an item off it's hanger to look at in in the aisle, please return the item on the hanger in the section you found it. If the hanger inadvertently breaks, you may bring the merchandise to the fitting room or customer service, who will see that it gets rehung and return to the correct location on the stock floor. Because no one wants to stay overnight, associates (at busy stores) will just pick the clothes off the floor and put where they were found. The early morning crew will go around and size and sort, time permitting.

Ross shoppers, please don't open sheet, bedding, knives, underwear, food etc. packages. If you find that it is not what you wanted or needed, you can return it with the plastic package covering and your receipt. When you shop at Macy's, Filene's, Blommingdale's, JC Penny, Sears, Kohl's, Target, Wal-mart, K-Mart, etc., do you open the packages? When there's a sign that says, please do not open the packages, should you be allowed to anyways. If the sign says do not enter, should you be allowed to anyways? Should a red light be optional? When you're at your local grocery store, do you open up the jars of BBQ sauce, coffee bags, candy containers, etc.?

Ross shoppers, when entering the fitting room, please present the fitting room associate with the no more than eight items (two pieces count as two) you wish to try on. When finished please return the merchandise as you found it- right side out, correct corresponding sizing nub on hanger, etc.

Ross shoppers, when looking at a towel, if you do not like it after unfolding it, please fold and return to stack of similar towels.

Ross shoppers when looking through the lingerie, if you do not like the style of bra/underwear that you took from the rack, please return it to the correct size location.

Shoppers working with associates can make everyone's experience at Ross more enjoyable. If we (the Ross associates) deliver on our end, making sure new shoes get placed out on the floor toes facing outward with the size of shoe corresponding to the shelf, sizing and sorting all new clothing merchandise in the correct sections, all new sheets sized, all new towels color organized, all new lingerie sized, etc. and customers similarly working (or just being considerate), the Ross brand would be the fastest growing retailer. Perhaps, it could boost the economy- create more jobs. Bring us out of the nearing repression. Help reduce our dependency on foreign oil. Help reduce health care costs. End Poverty. Cure AIDS. Or, at the very least, as I suggested, make the Ross experience more enjoyable for every shopper and employee.

BTW, Trevor what does this even mean? "It is no exaggeration when I say it has to be at least 4 feet deep in the isle." And, if the stock crew arrives at 5:30 am for a 6:00am truck arrival, what time should they leave?

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If I got a 100 dollar bill for every customer that said he/she would never shop again and was back within a month, I wouldn't have to work at Ross. Since I am not getting the $100, I would rather they not come back. But, they always do. :(

Who put the sheet in the floor?

I personally think that there is only so much the staff can do when it's the CUSTOMERS that destroy the store.
a holiday weekend passes and it looks like a hurricane blew through the place, but I'm certain it's not the employees that make it that way. People complaining about the state of any discount department store is like a child that yells at his mother for not cleaning up the mess he made himself. You want a store that's clean, then perhaps people should take better care of how they treat the place when they shop. Just put things back where you found them. Someone must have mentioned that to you in pre-school right? Think about it over your next meal at Denny's on discount day. Let's face it...you're not shopping on Rodeao Drive in Beverly Hills now are you?

i need to cancel my subscription with them please help me because thy is taking 14.00 dollars off my credit card so please me

I think the Ross Seattle downtown store is not having enough stuff . I wanted to buy a dress, but saw that the queue is huge, and would take me 30 minutes, so I left without buying.

i totally agree with you on this comment.people who don't work in retail should know how hard we work to pick up after they have trashed our store .i justwonder if these customers are as laaaazzzzyand dirtyto pick up after themselves in their own home or go to other peoples houses to visit and do the same thing in their home, guess nooot.please have a little respect, ifyou see something on the floor PLEASE pick it up.those that do THANK YOU VERY MUCH!ever hear of paying it forward, guess some of you don't .one more thing, if you people are in such a bad mood, or are having a bad day, stay home.we don't need your attitude!

My name is Adela and I used to work at Ross in San Antonio, TX. The one across the highway from North Star Mall, as a fitting room attendant. I’m sorry if you guys think we are rude, mean, or the stores are a mess, but I have to stand up for Ross. We work our ### off to keep up with the stores, but it still gets a mess. People young and old, woman, girls, teens, men, boys, kids trash our stores. I’ve seen business type people come into my store get clothes, shoes, accessories, etc and just leave them on the floor. I’ve also seen a ton of people try to find any little thing wrong with the clothes example the tag not being on, to get a discount on them. You have to understand that people come in and leave clothes where they don’t belong, or throw them on the floor, and of course they get stepped on. Us employees can’t be everywhere at once, and yes sometimes we are understaffed, but if the costumers could put back whatever it is they have looked at back to where it belongs then it wouldn’t be such a bad idea. I understand that it is not your job to do that, but if you’re one of the ones who do that then congratulations, if you aren’t and don’t lie to yourself because most of you aren’t STOP complaining and if the store are really that bad then find a different store. Oh and another thing it is NOT okay to let your kids play with the skateboards, or any kind of balls we have, or open the toys. NOT COOL, and make sure you pay attention to your kids. I had a little girl in the fitting room for about ten minutes. She was crying, and we kept making announcements that she was lost. One of the employees even walked around with her trying to find her mommy, and they couldn’t. When she returned to the fitting room we made another announcement and the mother still didn’t show up. About five minutes later her brother not much older than her showed up to take her to their mother. OMG people pay attention to your kids. We had another little boy take a crap on the floor by the toys because his parents where to busy shopping to take him to the restroom. Even after they found out all they did was say sorry and continue shopping. As for the restrooms we clean them, but the costumers trash them. If you want a clean RR then don’t let your kids go in by themselves and if they do check up on them. I’m really surprised how bad the ladies RR get during my shift. Is it really that hard to flush the toilet, put the top in the trash can, or even throw away your paper towels? Come on. TREAT our store with respect. The fitting rooms can also get really bad. This is my area so I know how bad this can get. There is only 8 items allowed in the fitting room. We have signs posted up saying that in both English and Spanish. You can’t take your baskets in the back no matter what. Our clothes are on hangers for a reason. If they are on them when you take them in then bring the hangers back out along with your number. If the customers would do that then the fitting rooms wouldn’t get bad. We get super busy when we are working in the fitting room. We have to count the items as your going in, and when you are coming out, so be patient with us. If you have time to try things on then you have time to wait in line. It is our job to do all this along with separate all the clothes and hang them on our racks so they can be put back on the floor. We have to do this for all the clothes that the customers give us, what they leave in the front, and what the other employees find on the floor or in the wrong spot. That’s a lot of clothes as you loyal Ross customers know. I’m truly sorry to tell you this, but as you can see we can’t watch your baskets for this reason, but I’m sorry and I tell my customers that too when you baskets go missing. I have to let you know that in my store the employees ask me before they take any baskets. Empty or not and I tell them not to take them especially if I’m not sure if they are anyone’s. You the customers should treat each others baskets with respect. Nobody likes there basket to go missing, so please don’t take them. I wish you could understand this, but I know it will go into one ear and out the other. To all you loyal Ross customers thank you, and I wish all of you the best shopping experience at any Ross locations.

I have worked for Ross for almost 6 years, and you can not get help from your District Manager/corporate office.Forget HR they are no help at all

If the customer gets mad that you did not take back merchandise that not only smells really bad and has been worn many times, they will call corporate and then not only do you have to take the merchandise back but you have to to call and apologize to this person per DM. Then you have to give them a 20% discount the next time they shop in the store...per DM

But you have customer's stealing the very expensive bags and filling them up with merchandise and no staff cause usually all of the manager's are on register's they(customer's) just walk out the door..Ross need's to get a grip and some of the DM's need to work in the stores and find out what really is going on...They couldn't handle it, lets get the payroll in line with what you demand from your employee's..My question is? Before you put down your employee's, can you do what they do...Probably not..

u so stupid boi

You sound like a very lonely person to be complaining like this. Nothing's "free" or "a deal" in this world, u get what things are worth. It's obviously at the discount store for a reason. Go to macy's if you wanna be jerked for 1000% what you paid at Ross. Ross employees have to work with what they got. They do not operate the loom or the textile mill, nor is there a quality control department in the store.

You can buy a luggage lock very cheaply. And, besides, when you travel you cannot lock them on airplanes. You can buy a nifty lock that is certified able to be opened by the
airlines. I have many sets of luggage and locks are no big deal!

I have to agree with Ariya Tragedy on this. Its a discount store for crying out loud! They are probably waaaayyy to busy to even notice if you go and grab a lock from another piece of luggage. Or, how about next time asking for a 10% discount since now you have to go buy a lock. If they say "no", then so what, move on! And what a shame for you that you won't shop there any longer over something this ridiculous. Grow up!

It sounds to me that you were just being a whiney customer. You shouldn't expect something without asking for it in the first place. Don't beat around the bush, you could have very well asked: "Hey, can I go over there and get myself a lock?" I'm sure they would let you have it since your's was apparently missing. Don't just hint for something.

As for apologizing; honestly, what can they do about the situation? They can ask if you want a refund but it's not their fault that something was missing from your luggage. People like you need to understand that the employees and managers were not the ones to make the product, they just sell it. And since there have been a lack of employees, so I've heard, in Ross stores, who actually has the time to check each and every individual bag? Your expectations for a DISCOUNT store are far too high.

My suggestion to you? Get your nose out of your ### and go to your local mall and buy yourself an over-priced, brand name piece of luggage. People may work at a discount store for a living but that doesn't mean you can disrespect them by acting like a snooty ### to them. They are still human. Humans make mistakes.

Seems like I've struck a nerve, you mad? It's alright, I won't hold it against you.

You're an idiot, Ross is Awful. Your daughter's inability to keep a receipt is of no concern to store employees, let alone management. I see comments on this site all day about how rude and ignorant the employees are, but what about the customers? Who's fault is it REALLY when the customer cannot fulfill their contractually obligated agreement when making a purchase (after all, a purchase is a contract between the buyer and seller - the receipt is the contract and on the back of said receipt holds the terms). Seems to me that the majority of complaints on here and abroad are just people who have poor management and organizational skills.

I went to a Ross store here in Atlanta, GA...the store is located in a very pretigeous part of town called Buckhead. I went in to exchange a Marilyn Monroe Picture that my daughter brought me for Christmas...I did not have a price tag or receipt as it was a gift. I wanted to return the picture because of the Pink background does not match the pink in my room. I talk the manager in charge and he told me to go and find something to exchange for the picture, so i did but when i came back his whole attitude had changed. I guess since he was a regular employee who was acting manager he was on a power kick. He was very RUDE to me and told me that he did not have the same picture in stock so therefore he could not exchange the merchandise. Keep in mind that the picture was only $19.99...I know Ross stores always look empty but after this encounter i see that they really need the money. The employees are low class and so is the store. After i told the employee that i would call corporate he found it amusing. I was so angry that i did not sleep...i called Corporate and i'm still waiting on someone to return my call...Now i see why this guy found this so amuzing. I WILL NEVER SHOP A ROSS STORE EVER! and that goes for my family as well...with the way that they conduct business..they won't have any.

I Am Sick and tired of HAVING TO WORK there Because No One Else Is Hiring Right Now~ The Store manager is COMPLETELY RUDE ALL OF THE TIME! Are they All trained like this!?!?!?!?~

Wow... Shows you people are uneducated that you post comments on this website. If you had a problem go to the root cause, and stop saying so much bull on here. Lowlifes.

ROSS HAS ONLY IDIOTS WORKING FOR THEM! I WONDER, WITH ALL THE COMPLAINTS AND PROBLEMS, IF THEY'LL EVER LEARN? I BET YOU THEY WON'T! WANNA KNOW WHY? ITS EASY! AS YOU KNOW, EVERY SINGLE ROSS STORE, WORLD-WIDE, AS NOTHING BUT UNEDUCATED, STUPID ILLEGAL ALIENS THAT CAN'T EVEN SPEAK ENGLISH, BECAUSE CORPORATE IS FILLED WITH THEM AS WELL! HA HA! HOW COULD THE STORES GET QUALITY EMPLOYEES, IF THESE PATHETIC EXCUSES FOR BOSSES AND UPPER MANAGEMENT, ARE ON THE SAME LEVEL AS THERE DUMB-DUMB LOWER LEVEL WORKERS? YOU NEED SMART, AMERICAN BORN, OR ATLEAST ENGLISH SPEAKING MANAGERS, FOR THE STORES TO MAINTAIN PROPER WORK ETHICS. BUT ROSS HAS A CIRCUS STYLE CIRLE OF POOR, UNEDUCATED MANAGERS, HIGHERING THERE OWN FRIENDS, SO THE SORRY EXCUSE FOR EMPLOYEES NEVER GET BETTER... JUST WORSE! CORPORATE, YOU NEED TO FIRE ALL YOUR STUPID, UNEDUCATED, NO COLLEGE TRAINED MANAGERS AND HIRE THE TOTAL OPPOSITE... THEN THOSE MANAGERS NEED TO HIGHER LOWER LEVEL EMPLOYEES, JUST LIKE THEMSELVES! BUT ROSS IS TOO CHEAP AND FAR TO STUPID TO DO WHAT'S RIGHT! I JUST HAD A PROBLEM MYSELF, THE ASSISTANT MANAGER TOLD ME TO COME THE NEXT DAY. BUT WHAT ABOUT THE TIME I SPENT DRIVING TO THAT ROSS THAT NIGHT? AFTER CALLING CORP. I WAS ASKED TO GO BACK, JUST TO MEET THAT ASSISTANTS BOSS! HE WAS UNABLE TO UNDERSTAND THE PROBLEM, IT TOOK ME 1HOUR TO GET MY MONEY BACK FOR SOME [censor]ED UP MERCHANDISE! THESE PEOPLE DON'T EVEN SPEAK ENGLISH! CORP. OFFICE, IF YOU'RE READING THIS NOW (IF YOU CAN READ ENGLISH), WAKE UP AND READ THE AMOUNT OF COMPLAINTS CUSTOMERS HAVE WITH YOUR PATHETIC EXCUSE FOR MANAGERS AND EMPLOYEES! FIRE ALL OF THEM AND RE-HIRE SOME REAL SMART, HELPFUL, MAYBE EVEN ENGLISH SPEAKING EXAMPLES OF HELP... BECAUSE IF ANYONE NEEDS HELP, ITS ROSS! BURN IN HELL!;-)

Today I bought a Michael Jackson book from Ross. First of all there was only one of that kind in the store also it was COMPLETELY damaged, ripped apart, awful! But I am a huge fan of MJ so I had to have it no matter what. So at the checkout I asked the manager for a discount and she rudley snapped at me with a grumpy voice & said no discounts, do you still want it? I was confused, I asked myslef is this manager blind? I asked her if there were anyomre and she said no and she refused to give me a fair discount. So I had no other choice but to buy it full price. Also, this is the same manager that didnt do anything about 1 of her employees that was so so rude to me. Her employee the same day I bought my MJ book, tried to accuse me of stealing a HUGE kids play tent. The tent was out in the open and I just so happen to be looking at it, and she knew she had to clean it up, so she just decided let me take my anger out on this cutomer. I ask you, how will I walk out of the store with a HUGE kids tent that I dont need, I am 21 years old! The employee and manager seemed to have a terrible day so they took it out on a customer. WORST EXPERIENCE! Seems like Ross is filled with grumpy, rude, negative associates that also look uneducated and like they just came out of jail. I have to be honest here.

I just want everyone to be aware that Las Vegas Stores the management is horrible one of the new MODs is Gloria at store #424 on Serene and Eastern (mind you this is a training store so this sets the standards) she talks to her employees like they are stupid as well as cut them off during a conversation and belittles them in front of other employees and customers. She not only does this on a daily basis she does this in front of customers, even the customers think it is rude for a manager to talk to the employee that way. Along with most of the people are not properly certified in a timely manner and have to beg to get any tests completed. On top of that pay checks are short even when you work overtime and when they are it takes you a few time to get them corrected if they even get corrected. I think that is a violation of human rights. To even take a bathroom break is like an act of God. They push you and tell you to hurry and do the FAST program and even at 17 seconds per transaction it still isn't good enough. They pay very little and people are of various ages however mostly minority's which means very little white people and they are put down and told they don't work fast enough even after 8 hours. They only choose the people they like to promote and hold the ones that are qualified back from moving up because they are better in some areas and they would prefer to keep them there. The amounts they pay are ridiculous but I guess we have to shut up and be happy we even have this due to the economy.

I have witnessed several rude incidents at the Ross establishment in Memphis, Tenn on Summer Ave.There is this one particular manager by the name of Angelique.She is so unprofessional and very rude, not only to the customers, but also to her employees.I witnessed her get into an shouting match with a customer because the customer had no receipt for an exchange.I frequents the store often, I overheard a couple of employees talking about the unfair treatment they receives from her.You can actually see the discomfort in the employees eyes when you're shopping there.Someone in Corporate needs to investigate that store and the management.

1 800 BUY ROSS

Ross is terrible for everyone. The management team is not concerned about the satisfaction of the customers or the employees. The only thing that matters is that there's a profit. I had to leave two hours past closing time/my scheduled time every single time. I was locked in and my manager wouldn't let me out until the store was completely recovered. I'm 19, 5'4, 100 pounds, don't drive, and live in Pacoima, an extremely unsafe city. I was scared for my life walking out at 1:40 am and when I told my manager about my issue she laughed and said I needed to get used to working. No, I am accustomed to working. I've worked for everything that I have but I can't get used to being disrespected and harrassed. I was forced to worked off the clock and without a break for the first two weeks. This was unacceptable and resigned after another two weeks. My manager went beserk and put a stop payment on my paycheck which led to a return deposit fee that she refuses to pay.

When I was at Ross, whew, the store was constantly in upheaval. After restoration it would only last so long. I've always liked Ross and for a while I liked putting in my time there but the caring element was zip. Creepy par excellance too, another check mark why I finally jumped ship: things just didn't feel cool, if you know what I mean, after dark. I heard firsthand from a female coworker two women had actually made her cry with ego reducing jibes. Really? I thought this excursion was about shopping. A bit after I and the MOD one late night got cussed out and harassed by an out of water addict, I resigned. Breaks are often missed, skipped, overlooked with workers...OVER worked. Bills have to be paid. We all know. Some are in college or jave to support their kids, and Ross had flexible scheduling. But in the long burn I think this environment does nature's job of clearing them out and away. Retail's steel hard. Its tough but Ross could be a lot better. Customers hiding out past closing time in the bathrooms? Crank callers? Shudder. "Scary."

Yeah, I worked for Ross too. I loved shopping there, I like Ross, but a few things were out of place: dirty- ditto, got that right off. We had a lot of folks, really, shopping for a babysitter or therapist! AND dirty returns; toothpicks on the floor. Constant picking up, or refusing to. LOTS of trash tossers. Which is beyond creepy, especially when its a liquid who you can't define. Don't you shudder at those people who ask to (which, why? they're determined to do so anyway) leave their belongings somewhere up front- no question. I'm already worn out: sorry, I can't work without a break. And I "missed" mine a few times. PLEASE get more than one person slaving in the fit rooms or up front. Support makes a HUGE difference. Ross is a great place to start out or as a less complicated POS but the easiness disintegrates real fast, or later if not sooner. The shoplifting is beyond creepy. And at night alone by the registers? Ummm- no thanks.

I work for Ross in Peoria, Illinois. Ive been with the company for two years since we first opened. Yes...there are many downfalls..but that is with any company. It all starts with the management team. They must lead in a positive manner and set the same expectations for everyone. Payroll does need to be better...but if you are sales floor...pick up the clothes off the floor while u are working and not leave it. We have never stayed 90 min or more past closing. If u work hard throughout the day there shouldnt be any excuse why you should still be there. And by law...you have the right to leave at your scheduled time to leave. We leave 15 -30 minutes after closing. For the person who said they only got a .5 cent raise...are you explaining why so little? Your work ethic? Call offs? My first raise was .28 cents and my second raise was .43 cents. Your raise depends on your job performance.
You should not be returning anything that has be worn, washed or altered. I have refused plenty of returns knowing it was worn and used. The only few times i gave in was when the item was under $10 and then just marked it for MOS. Ross has its issues...as any other company...but when u have a strong mgmt team...its a decent place to work (and i have physically helped two stores raise their customer service scores up) if u dont wanna do yr job...quit and let someone else who will work hard and smile.

The ONLY reason I am working at Ross is because I need the extra money. I could and should have looked elsewhere. The pay is extremely low only $7.25 an hour. Management is poor. Often times if they do not meet their sales goal they'll start cutting people's already extremely low hours. I'm trying to get back into doing something in my field were I am appreciated however; with the job market I had to take what I could get to help make ends met.

I work at the Ross in Miami Lakes, FL. I have worked there for 7 months and I hate it. The two main managers are disrespectful, unprofessional, disingenuous, rude, and laziest people I've ever worked for. I wish customers knew how we were treated, but I doubt even if they knew, they'd respect us at all. The schedules change and no one phones or notifies you. They call you on your day off and practically demand you come-in (I no longer answer my phone when I see its them on the caller ID). They do whatever they can to say "yes" to the customer. There have been days where I've worked 9 hours (and mind you, I'm Part-Time) and I only was "allowed" one 30-min lunch. I've been called a "###", "a little fat girl", "dirty", "whitey" and many other lovely names by customers while working the returns. I've had to stay late into the night to clean up a disaster of a store (thanks impart to filthy customers), as late as 2 1/2 hours. One nights when one of the two main managers are closing, I've seen them unfairly extend hours a couple of times in hopes of meeting or exceeding the goal for the day.

This is not my first retail job. I am a fed up with the way things are done in my place of employment. I spoke to a fellow employee whose worked for the company for more than 10 years and she only makes $1.85 more than me! Are you kidding me?! Is that remotely fair or ethical? Hell no! And to make matters worse, they recently hired over 10 new people and after an couple of training videos- they throw them onto a register. Real training is non-existent. In my past I have held positions of management, and because of that, I feel it my place to assist the "newbies" and train them while preforming my own MANY duties demanded of me. The lines on the weekends become so overwhelmed and long, due to the fact the Store Manager under-staffs us all of the time! Just the other night we closed with 8 people! And that includes the Manager-on-Duty and Front End Supervisor! Insanity! I only took this job because I needed something close to my home and something that would allow me to not commute far from home.

We are often working, individually, the job of 3 or 4 people. And yet, we are paid $7.25/hour. Ross only has 2 Full-Time employees, everything else is Part-Time. I've been at this location over 6 months and still have not received my review. We are given so much work and in such little time. Money is not shown in gratitude for the hard work we sweat and toil over, - no. Only the Store Manager and Asst. Manager are making more than everyone else. Money is all this company cares about. No insurance, no fair pay, no professionalism or ethical behavior- nothing. The vending machines eat our money and sell expired sodas. The bathrooms are among the most disgusting I've ever seen anywhere. I've seen cleaner facilities on a camp grounds and that's saying something. Avoid Ross. Yeah, maybe you'll find a great deal on a pair of shoes or necklace, but whatever you do, DO NOT apply for work here. Its hell on earth in the form of Retail.

Worst place I've ever worked in my ten years of retail experience. Congrats, you take the cake, Ross.

Ross is NOT the place for employment. Ross does have a DARK SIDE to the company without a doubt. I would not recommend or refer anyone to work at Ross. Ross does not appreciate their employees and that I do for a fact. When it comes down to raise time you don't get a decent raise. A decent raise is 25 cents or more. Ross wants you work your rear off and don't pay what you deserve. There are no benefits for Part-time. The hours are very horrible. Texas Labor Law is 4.0 hours or more for Part-time should be worked.
At Ross in Houston, Texas Lunch and breaks are being taken or given like they are suppose to be because of Management and Third Key Holders. This should be looked into by Corporate because this is a violation of Texas Labor Law and you will be fined. Ross Records are being falsified by Management especially with the Sizing Process and so forth.
Ross is a racist company and your sexual or sexual orientation of your personal spouse relationship. Degrees matter with this company. If you don't have a degree get ready to get mistreated. :( This company should be investigated for all the violations they have. Watch out everyone!

I think if you have a job you should be glad. There's alot of prople can't find work or simply can't work due to disabilty. We that have jobs need the be thankful, after all we all have a choice to where we choose to work.

I work at the Ross in Nashville, TN, and I have hardly any complaints. Our store is one of the cleanest stores in the district, we are damn near spoiled when it comes to the sched. and we have a true team spirit going from Management - all the way down. Yeah the customers may be some of the most craziest and inconsiderate, but when you have a great Mgt. team behind you - well you can brush all that off. As far as the return policy yeah, we do take back just about everything, but there is MOS, and if you have a Great Mgr. who knows what they are doing, thats how you handle that. And you should not be taking back any UNDERWEAR/CLOTHES, that was on a Today Show undercover investigation, again your Mgt. should be in the know of return policy. Just like you can say "yes" - believe me you can tell the customer "no". (and normally if the customer has a problem w/ it - tell them to call the corporate office - LOL)...I love my discount, I love my double discount... and yeah when I can get something for .99...well that doesn't hurt either. Stop complaining..."you" said "yeah" when Ross asked you if you wanted the job, if you don't like it...do something about it ...DUH!

I work at a Ross in California, and I've been reading all these complains about Ross and how dirty and rude employees are. If you feel that way than take your money else where! Do you think we like staying well past midnight cleaning up and straightening [censor] that customers have destroyed and misplaced just for it to happen again the next day? It is very frustrating picking up clothes off the ground just to come back to see an even larger pile of clothes on the ground! How hard is it to put back something the way you found it? I see a lot of customers who drop clothing and merchandise on the ground in front of me and they just walk off like it's not a big deal. Yeah you might think it's my job to pick after you but I sure don't go to your house destroy your belongings or treat it like [censor] and have you pick up after me! That's why most employees at Ross look unhappy and rude because they are tired of picking up [censor] from lazy and rude customers! And why are the lines so long? Well, why the hell do all the customers decide to make a purchase at the same time? There's been many instances where there's 6 cashiers and no one in line and then BAM! Everyone in the whole entire store wants to make their purchase when there's like 2-3 cashiers. And don't go blaming management for the scheduling because I am pretty sure they don't have psychic abilities to predict how busy/slow business will be when they are making schedules. Now let me go on to customers and their return, everyday we get customers wanting to return an item with no tag or receipt, well hello? How the hell do I know if you bought it here you don't have proof. For all I know you could have got that free at the local shelter. I can not just put a price on it; maybe you should save your receipt and tags?!? And my favorite (sarcasm) returns are where people try to return their washed/worn clothing that smell like weed and drugs so they can get their money back! I've had a lot of people trying to return jeans that they "just bought yesterday" but on their receipt it says they bought it 3 months ago and there are creases on the jeans and stains! And they expect to get cash back but instead will receive store credit, that's when all hell breaks loose because they want cash for merchandise returned over 30 days which the policy is printed on the back of their receipt and they claim no one told them. I hate customers who try to change tags on items, HELLO? we are not dumb when we scan them there are descriptions on them! Come on it's Ross the merchandise is already cheap stop trying to be cheap!It's so funny when I tell customer's that the price is marked wrong and "someone" must have changed the tags they get embarrassed and frighten and walk out with out buying the item.

I hate Ross and the customers that shop there! But I love the people I work with and my managers that's why I am still working there!

of course absolutely NO. It was NEW dress, no smell, no used, I DID have a receipt and original ticket, but in receipt shown a different #, but with same 12.99. Btw, the ticket had a different price 19.99, but i paid 12.99. they messed up, and blame ME. I already complained to corporate office, they promised to take care of and I never heart from them since...
what I learned from this story is: you have to ALWAYS check tickets in a case you return some items...

Did the clothes look used? or did they have a smell to them? Did you have a receipt that said 12.99. Cuz if you did they cant deny that you paid 12.99 for it. duhhhh

On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.

As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.
Location of this Ross store is San Jose, CA located on Curtner Willow Glen area.

My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.

I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.

This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.

If some Target can help friendly and polite employees, you can too do that!

Bobby Cogossi to ann.petre
show details 2:10 PM (1 hour ago) Reply
I am not happy with my management, Shawntain Gomillion is a INCOMPETENT store manager, and she is a lazy person who is a liar. HOW DID ROSS/DAVID SILVERMAN a District Manager, and whoever else allowed her the position of a brand new store in Levittown, Pa. store#1130. I just dont understand HOW she got where she is today! IF SOMEONE IN ROSS HEADQUARTERS IS READING THIS, I AM ABOUT TO CONTACT A LAWYER. MY PAYROLL IS ALL SCREWED UP AND IT BETTER BE TAKEN CARE OF ASAP! Today I find out that Shawtain never put an inquiry about my payroll issue until Ann Petre got her on the phone! This has been a ongoing situation for over 4 weeks now! I am tired of the aggrevation and BS Shawtain has given me!

On Sun, Aug 16, 2009 at 9:46 AM, Bobby Cogossi wrote:

Hello my name is Robert Cogossi @ store #1130 Levittown Town Center, (associate #[protected] Thimbleberry Ln. Levittown, Pa.19054. My phone # [protected]. I AM NOT ONE TO DO THIS...I have been in retail over 20yrs. I am greatly sadden to address that I have dismissed myself today @ 1:45pm.Aug. 14th 2009 due to the ongoing unprofessionalism, mistreatment, and disrespect that comes directly from the management team. I am not alone and I could guarantee you several other employees would COMPLETELY back me up. I was very excited to come work for Ross, I have bit my tongue on several occasion. Ever since the store opened the moral, attitude, and atmosphere is NOT all what it is suppossed to be. I had a bad vibe from the get go. From day to day schedules to no schedules being posted, day to day changes on how to to do things up front, no communication, disrespect, to requesting an FES manual which I never received on how to better understand my job, to my pay rate which is 1.75 less than the rate I was hired at and have NOT YET received a retro differential check. Employees coming to me about the way Shawntain, Nanci, and Demaras talk to them threatening their jobs an are afraid to say something cause they are afraid to get fired- Customers cursing at me at checkout waiting too long in line-the disrespect we are given in front of a customer and the list goes on. No communication-its disorganized-no wonder speed transactions are slow at the register. I don't know the true aspect of a FES cause the job duties and supervision I took on have been slowly taken away. Why? At this point the mangement does not care about nothing but themselves, not even the employee and the customer. My experience at Ross has been nothing but aggrevation and stress-for the money I am making its not worth it? I do the best I can when I work and the mgmt. is never happy its always a negative atmosphere/comment right from the opening to set the moral for the day. I called David Silverman on Aug 7th told him what was going on...no reply nothing! I called corp/payroll on Aug. 8th left msg. again no reply. What I am I to think? As per conversation with(Aaron)another associate(SPS) who also called corp. no one knew our pay was a problem and they we're not happy about the situations. There were comments made about the cashiers and myself directly and that "something was going to be done about it" was this a "threat" about my job/our jobs? The comment was clear from Shawntain. FED-X comes in, I page a MOD for a signature, Markesha(cash office/Cashier) is on the register, Shawntain calls for Markesha on the phone tells her to sign for it(not a mgr) Aren't all deliveries that come through the front door to be signed by a MGR? Am I not a SUPERVISOR? and am I not TRUSTED by my store MGR to sign for a package? What message are you sending me?What is up with that? I page for a voucher(no receipt) the customers always get frustrated cause now they have to WAIT (this is customer satisfaction?)..Ashley Diggs (stock supervisor) (not a mgr) comes up with a key at this point I have had a few returns in a row I get the voucher the customers address a comment as Ashley leaves... "Is she a Mgr?, she is not too pleasant is she, and I cannot believe the way she is dressed, with her pants pulled down below her butt a t-shirt, and a baseball cap on her head, I can't believe your company allows that.." What I am to say?(Actually the dress code really is not enforced here-other customers have said about other employees about their dress appearance) Well, I needed another voucher(no receipt) for next customer I page Ashley up she comes and goes directly to the phone next to me and in front of the customer and calls Shawntain...customer still waiting..."HE NEEDS ANOTHER ONE...Shawtain says" for the same customer" "NO" is the reply..."for what then?" I get the voucher and WELL at this point I am COMPLETELY EMBARASSED-the customer CANNOT BELIEVE how that went! So just in the past what 10-15 mins what impression Ross sending to the customers WOW!-this is definetely not the first time this has happened! Well, that was it for me I am not gonna put up with the BS that goes on-its not worth it! I locked my register and went to the office and told Shantain "I quit." PLEASE, I am REQUESTING ALL MY CHECKS to be sent directly to my home address which is listed above. I do not want to go back to the store. Its a shame, this store will not make it if this continues. I hope this is addressed. Thank you, Ann for listening to me and as a courtesy, could you call me to let me know about my paychecks-I would GREATLY appreciciate it! Sincerely, Robert Cogossi

i agree manager only like to sit in the office and the ross dress for less looks nlike ###.