I work at one of the Ross stores in Tucson, AZ. I have been reading the complaints expressed on this site and I must agree with most of it. Speaking as an employee, I have to say that there are many issues that go on behind the scenes of our store which makes it a little difficult to smile all the time. There are many so- called customers that steal, switch tags and return worn, disgusting, clothing... it is so irritating. For the lady that was disgusted by the dirty boxers... here's the thing, Ross has a just say yes policy now that we all have to follow... so no matter what that customer wants to return, we have to take it back and the managers will put it on the floor... I'm grossed out when I touch this stuff to return it. I know how you feel, but we have no choice and the corporate office doesn't tell us anything about tactics and reasons. To go into the man that talks about how long the lines are and the plumbing... Ross or any corporate store shutting down for bathroom troubles is not going to happen... also the reason why the lines are so long is because so-called customers come into the store and ruin it... they throw stuff all over the floor, take things out of the package and leave it anywhere and people are just filthy, we don't have enough people to run the registers and clean up after grown men and women... maybe if people weren't dirty and nasty and inconsiderate of Ross employees, you'd be able to get out of the store faster. People like this only look at situations from there own point of view, not anyone else's. Know one has a clue what Ross employees have to deal with on a daily basis, I know someone might just quit, but I'm a college student and they work with my school schedule. The main problem with the stores that I have noticed is the managers and the choices they make... so if anyone has a major complaint with Ross, call the corporate office and express your grievances because nothing will change if they know... I also hate this damn F.A.S.T program, it is the complete opposite of fast. It's ridiculous that they force us to bag and scan there way... Get it together.