I worked at Ross for a little over 3 years. I started out as an store associate and then moved up to a higher postion once I finished college. I must say, I will NEVER subject ANYONE to working with this company. They make stupid choices about the way the stores should be ran. Often put the least important things first and throwing the things that matter out the window. Also, the Store Manager at this store location is the BIGGEST PUSH-OVER I HAVE EVER MET! He has no back-bone at all. That's the only bright side to working there, I could walk all over him. When a DM says jumps, not only does he Jump but he ask "How High?" while doing so. He's one of the store managers that thinks he does all of the work and will claim any idea to be his own, even if he had no clue in the first place. The DM's are another story. They take their job way to serious. They are a DM of a DISCOUNT STORE! Not Wal-Mart, Target, or even Baby Gap. They are the lowest of DM's on the totem pole. Better yet, they are the dirt on the ground. The store I worked at, will say the strive for Customer Service, yet as soon as a customer with a problem turns away, the management crew would normally roll their eyes. It's funny to look at the foundtion of this company. I seriously dont see how they have turned into the size it is. When I worked there, I seriously considered going to the doctor and see if I was depressed. I HATED WORKING FOR ROSS! I mean when I say that I will NEVER SUBJECT ANYONE TO WORK/SHOP AT ROSS! I know they may have good deals, but honestly, most of the crap that came into the store I worked at is either normally missing piece's or SOAKED in water, shampoo, body wash, loation, etc. OR, they are sized completely wrong or Highly Irregular. I just can't express my true position on this Company. I HATE THIS COMPANY WITH THE DEEPEST DARKEST PITS IN MY STOMACH. SO PLEASE, DO YOURSELF A FAVOR AND DO NOT WORK FOR ROSS! They treat their employee's like trash. They post the new schedule 1-2 days before the beginning of the new week. They can't budget payroll to save their life and often have to result in cutting employee hours, even Full Time Hours even though Full Time is suppose to get a Minimum of 37.5 hours a week. They cheat everyone except store managers out of their rasies. They give you $0.10 and a pat on the back for working, how should I say, like a Slave! They put off all the work on to the hardest working people while other associates get away with falling asleep on Promo Lawn Chairs (This Really Did Happen), sitting down in front of both customers and Management staff. If you want to work for Ross, you should re-think your options. I must say personally, I would rather flip burgers because atleast I would make more than $8.55 an Hour (After 3 years with 2 raises and a promotion) and get more respect. If you have a set schedule you can work you can forget it. All of their paper work is always messed up. They never have ANY idea what they are talking about and their facts are never right. Just do yourself a favor, and be Homeless instead of working for Ross.
Also, just because I know how Ross can be, the above statement is in my own opinion and in no way is affiliated with Ross Dress For Less.
The complaint has been investigated and resolved to the customer’s satisfaction.