Ross Dress for Less review: Customer service

May 2. 2023

Store 1468 located in Merrillville. Indiana

Went to store to return some items. The line was long with one lone Associate (red hair), so I decided to leave the items and go shopping.

I shopped for a while and the line was still long when I was ready to shop out.

I asked the Associate if she could call for assistance, she rudely reply "You can come help me"! The Associate continued on slowly until two more Associates (one a manager) joined her. At no time did any of the three apologized.

When it was time for me to check out, I could see the first Associate pointing to me and in response the Associate (said to me the manager looked at me and rolled her eyes and said something. I then try to explain to the Associate that I asked the Associate to get assistance and she took it wrong. The Associate (#2273501) siding with them returned the items I brought back and told me that she is refusing to check me out and I should get out the store.