F Jul 24, 2019

Paid for a mattress on 7/19, promised they would have it in stock the following week, called back on 7/24, talked to associate I paid, then told it would be the next week, I advised him I could had it delivered to the house online faster than that, I got district manager, called him, said he hadn't had time to bring if from Va store and would be the following week, he started making excuses about being hung up in West Va. and hadn't got time to bring it to the ky store, advised him, that I was promised this week, he then went off base with his attitude, I hung up on him, advise sales associate I wanted my money back, so he and 3 of his associates stood with arms crossed trying to intimidate me, but finally got my money, but an associate with his arms crossed followed me to the door while a female cashier screamed at me to get out and never set foot in their store again. Told her that is exactly what I intended to do, when these mellinneals come to their scenes and realize it people my age 65 is who does most of the shopping there and they are too young or to ignorant to see what happen to stores like Montgomery Wards, Sears, and the 10 cent stores all have declined and the number people that are willing to pay a little more to be treated with respect and ethics


  • Updated by frank lamarr · Jul 24, 2019

    Dates should have been 7/19 and 7/24, and it was a ROSES DEPARTMENT STORE

  • Updated by frank lamarr · Jul 24, 2019

    I noticed 100s of complaints about Roses from 2016 but where are all those for the later part of 2016, 2017, and first half of 2018. Just wondering if they were closed because of rude managers and employees, or if they passed money under the table to remove all the complaints, It's the worse department store i have ever set foot in, i thought Walmart was bad, but they can't hold a candle to ROSES DEPARTMENT STORES

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