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NetOne International
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1.6 19 Reviews

How responsive is NetOne International's customer service?

3 Resolved
16 Unresolved
Poor 🫤
NetOne International is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that NetOne International has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
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NetOne International reviews and complaints 19

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Newest NetOne International reviews and complaints

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7:52 am EDT

NetOne International tv box s/n ak1079603556

The service is disconnected from the TV Box No. S/N AK1079603556, it is shown on the TV screen that the account expired. That is not correct.
Date of disconnected - 30/06/2019
Please note that the account is up to end of November 2019.

Please return the service as normal as soon as possible.

Best Regards
Kamel
Tel- 61 [protected]
emai- [protected]@hotmail.com

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8:38 am EST
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NetOne International how to have a phone blacklisted

REQUEST FOR INFORMATION ON HOW TO HAVE A PHONE BLACKLISTED.
My name is Gibson Mapokotera national identity number 63;018604-G-70 residing at House number 540 Nyaradza Township Gokwe. I work as a field manager for a company called Nyle and Kyle which is based in Bulawayo. Nyle and Kyle collects oral genealogies and forwards them to Family Search International for inclusion in their website
My job as a field manager is to recruit and train field agents and issue them with cellphone which the use to record oral genealogies and take photos. When a field agent gets another job he she is supposed to surrender the phone. When the phone is stolen the field agent is supposed to report to police.
Recently one of our agents got another job and initially he promised that he would bring back the phone but after a while he became evasive and declared that the phone was stolen. When asked to report to police he states that he has no time.
I am of the view that he is using the phone but so far he has refused to disclose his new address and am therefore unable to go and collect the phone.
I sought assistance from the police and the stated that refusing to surrender a phone is not a criminal offence but if I have proof that he sold it then it becomes theft by conversion.
I approached the small claims court and they gave me a letter of demand form which I completed and am supposed to take it to him so that he signs it. Since I do not know where he is am unable to make him sign.
The phone is a Samsung-SM-J120AZ IMEI number [protected]/08 SN R58HC53MFQL. Is it possible to have the phone black listed. Given the above situation what should I do to have the phone blacklisted or to be given the number which is currently using that phone.

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8:01 pm EST
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NetOne International telecommunications

i have an accountwith net one international for 26.94 $ To be used towards my long distance phonecalls.i canot reach them .on cust

tomer service phone number [protected]. nor their access number [protected]. They were very dishonest when calculating the n

number of minutes i used on my phonecalls .It was a hassle i always had to phone them back to correct them .

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Is NetOne International legit?

Our verdict: NetOne International's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate NetOne International's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

NetOne International earns 63% level of Trustworthiness

Good Credibility Notice: NetOne International rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for NetOne International. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Netoneinternational.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • Netoneinternational.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The netoneinternational.com may offer a niche product or service that is only of interest to a smaller audience.
  • SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
  • NetOne International protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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11:08 am EDT
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NetOne International long distance service

I've been a netone International customer for 7?plus years, generally they've provided consistent service with a customer service contact person, they no longer offer a way to communicate with its customer service rep.
I've sent multiple message no one responds. But when it comes to selling services their customer reps call me daily.
Then they cut you of to deal with your problems.
Please have Someone call me today.
Kaled Alwazir [protected]

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1:16 pm EDT
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NetOne International telephone service

R they still in business?
Their Customer service phones [protected] and [protected] don't answer, and the access phone [protected] also doesn't answer.
Did they go out of business?. They still owe me about 38 USD prepaid.

Their e mail NetOne CS is also out of service.

Two weeks ago, one of their representatives in Egypt contacted me and assured me they are still in business, only changing phone numbers and the accrss was still on then. But now, the access # doesn't work

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Update by Samir Dagher
Oct 29, 2018 1:17 pm EDT

R they still in business?
Their Customer service phones [protected] and [protected] don't answer, and the access phone [protected] also doesn't answer.
Did they go out of business?. They still owe me about 38 USD prepaid.

Their e mail NetOne CS is also out of service.

Two weeks ago, one of their representatives in Egypt contacted me and assured me they are still in business, only changing phone numbers and the accrss was still on then. But now, the access # doesn't work

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1:00 am EDT
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NetOne International customer service

I am Hadier Morsy and i am a customer with net one for 7 years ago but actually I didn't know the company doesn't have any customer privacy because the Branch in egypt is very bad customer service and the agents working there calling me from thier personal phone number to talking with me it is not first time is the third time the agent do that if you don't solve this problem i will judge the company because it doesn't have any customers privacy to the agent working in Egypt doing that

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4:33 pm EDT

NetOne International long distance service

I used to use Net one for my overseas calls until One day I could not make any calls and was not not able to contact Net one for over a month. No one ever answered the customer service line so I finally gave up on them and switched to another very nice and reliable company by the name of Keep Calling. I had one hundred dollars left with Net One but I am more than willing to forget the money if they would only leave me alone. To this day, I receive numerous calls on my land line and both my husband's cell phone and mine from very obnoxious, nasty and persistent salesmen and women. No matter how hard I try to tell them that I no longer want to use their service, they insist on calling back every single day. I am now in the process, with the help of my lawyer, of filing suit for harassment against Net one and all their employees. If they do not cease their annoying multiple daily calls immediately, I will be suing for a lot of money to compensate me and my family from all the aggravating calls. Dee Kassis, NJ

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9:41 am EDT

NetOne International an hr specialist

She called me today to make a phone interview with me
while I was still talking she cut me off and ended the call
before hanging up she has made a grammar mistake in if grammar rule to be specific.
at first I didn't realize that an hr agent can make such mistake
but then after listening to the call again which I had recorded on my phone I knew I was right she had made a mistake.
She had said and I quote "and you will be receiving another call if you will get accepted"
the correction was supposed to be you will receive/be receiving another call if you get accepted
and then I hang up the call shocked more than ever before
the number she called from is +202 [protected] her name she said lez as i've hardly heard
called me on 16:07, October 17th 2017 Egypt's time.
My number is +[protected]

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8:11 pm EDT

NetOne International what I bought not what I got

sales man promised the tv box will provide 500 international channels after I paid over$ 284 sales man called and wanted another$ 180 .00 to provide the service and that and it has a monthly fees to continue watching .
and when I tried to return it he said all you can get is a merchandise credit for something else and 20% retuning fees and I said and I been waiting weeks with not RMA and they keep hanging up on me

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6:09 am EDT
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NetOne International long distance phone line calls

Dear Sir/Madam,

I have been using your service for many years ans it was good untill everything went bad.Then it worked better but the Customer servise was not as good.
Last week I had about $45.00 in my account and when I tried to use my service on my mobile all lines were busy and never worked since.
I hope you could reinstate my service and get me back online to use your services.
Thanking you
Mohamad Khaled
[protected]@yahoo.com
Landline:61 2 [protected]
Mobile:[protected]
9/643 Anzac parade
Maroubra NSW 2035
Australia

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4:52 pm EDT
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NetOne International all products

You guys call and offer me a Iptv Arabic box and tell me your going to remove 20% of the total amount of the reciver and then when I buy it I end up finding you lied straight to my face. They tell you they will give you a discount and you end up finding they plagiarized anther company called M box
Which I bought previously for only $199.00 not $299.00 like Net One. And then when you want a refund they tell you first I need to sell the box to another person before I can give your money back. What kind of service does not pick up the costumer service number and disrespects people by lying to your face and then continues to lie to people by telling you this is a complete misunderstanding! Like no it's not and you guys don't deserved to get paid or have job if it means your going to lie. The most biggest scam I have ever been offered!

WHAT EVER YOU DO DONT BUY ANYTHING FROM NET ONE THEY ARE ALL LIERS!

Look at the recivers difference The one with the logo is an actual company who doesn't lie to you. If your in the Area of Maryland to Washington DC don't buy these receivers offered to you by phone.

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11:43 am EST
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NetOne International long distance service

A year ago I contacted NetOne that I moved and have a new number.Having their service for a number of years I thought switching to the new number would be easy. Up until two months ago I called many times to them to start service on my new number.They said I had to contact the phone co.to get things started, AT&T told me it was up to NetOne to contact them. I was getting phone calls for payment even though I had no service. I got in touch with BBB and filed a complaint. NetOne did not respond to BBB. Now I'm getting harassing phone calls again for payment that I don't owe.

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12:21 pm EDT
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NetOne International IPtv box

This the most scam I ever had they called me offering Arabic and us tv service and I didn't agree for the first 6 phone calls till they get me
I ordered the service and I get the Devce and won't work I called them can't resolve the problem they send me return label I sent the box back and no refund I get so I called my credit card and disputed the charges but they clams they did not reaves the box till now I have to deal with my card
Not recommended to any one do business with them
Big scams

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Kalz
, US
Jan 18, 2017 5:24 am EST

The biggest rip-off ever. You call their customer service line and you are put on hold then disconnected. On a rare occasion that someone in their office would answer the call, they simply state the computer is updating and call back in one hour. When you call back no answer. Their email is blocked so you cannot get in contact with them in that fashion. I am still getting bills from their company and I have not used their service in months and the bills simply state $3.87 for no usage which have been accumulating monthly. Also, they send a bill every 3 months even though the billing service is set up for monthly so they can charge a late fee of $10/month. When does a company bill someone for not using their service?

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1:08 am EDT
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NetOne International Injustice

Hello, I bought a box tv named ZAAP CLOUD (receiver Arab channels via internet) with an amount of 355 US dollar phone of Mohamed abd elghani card visa officer who works at the company NetOne ineternational orlando of countries USA I have all the proven purchasing and transaction number, date of purchase August 22, 2015. When I received the receiver, I didn 't satisfied with this receiver because of the finish of the image is not in high definition. I contacted the agent for mohamed return it and return my money with difficulty and several attempts, an officer Eyad abuhannoud email me to make the receiver at the following address: 9825 Roosevelt Rd, Westchester, IL 60154 . I lai sent September 15, 2015 by the canada post with a tracking number. The International NetOne service has received September 18, 2015. From this date I have not received my money, I sent two email to Eyad agent to give me an explanation for the delay without résutat he does not answer, I tried to contact him by phone no to answer. I contacted MOHAMED ABD ELGHANI the same thing, I spent extra fees and sending phone device 60 Canadian dollar without result. I have sent three September 5, 2015 email to Mohamed abd elghani agents and eyad abuhannoud and the center of international NetOne customer service still no answer. All of these behaviors show that I betrayed and robbed by these international Netone agents. I want the police to open an investigation orlando for me to follow through justice usa of these two agents. Name and Surname: Khalil Rafghi Address: 780, hodge appt.9 Street, Saint Laurent Montreal (QC) H4N2A6 Phone: [protected]

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Resolved

My problem is not solved me what I demand that the police made an investigation of orlando to follow these Egyptian officials working in international business NetOne by what they have robbed me I am a Canadian citizen I will continue these two agents from justice because they have betrayed the trust of being an employee in a society I seek someone to help me make my money and my rightsi .Thank you

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5:19 pm EST
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NetOne International LONG DISTANCE Service

NetOne International disconnected my Long Distance Service in May 2010. I contacted Netone and enquired about the reason for the disconnection and to state that I had not received any physical Invoice from them. I was informed by the Agent that in March 2010, NetOne International upgraded their network and billing system and my account was caught in the process ie my bill was incorrect, my address was deleted from the system and I was given another account number. However, after consecutive efforts to have an invoice from them both physically and electronically to see what had happened with my Long distance Plan regarding billing they have not provided either and ironically each Agent quoted a different rate for the country I was calling. To make a long story short, they placed my account in Collections, still charge me late fees for each month it was unpaid, I have no idea was my invoice was for April and May, each time the Netone collection person called they quoted yet another $$figure to pay so at this moment, I am still unclear as what was I billed for, the rate it was charged, the reason why I cannot received an invoice for April and May and the true status of what I am being told I owe. Am I suppose to pay them regardless of not knowing what it is I am being billed for? The issue is not being able to pay but the fact that I have never received an invoice so that I can confirm the charges. How hard is it to resend an invoice? If you can bill surely you can have proof of what you are being charged for? NetOne International is acting very fraudulent in this scenario

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Elsy David
, CA
Mar 09, 2017 1:09 pm EST
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Bunch of crooks

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Elsy David
, CA
Mar 09, 2017 1:07 pm EST
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I phoned NetOne international to cancel my services with them in October of 2016. The person I spoke to said that my account is cancelled. The reason for my cancelling was that they held my line so that I could not make any long distance calls overseas and my father-in-law was ill with heart trouble. They held the line because I was two weeks late to pay fro a bill that amounted to $16.00 or thereabouts. I called them repeatedly and payed the bill. They said the line would be released but they never released the line and I was not able to make any long distance calls for two months. In January, I started receiving collection calls for outstanding bill amounts. I told the gentleman who called that I cancelled the line in october and that I have not been able to use the phone for long distance since they did not release the line. He said that they cannot cancel until I pay the outstanding amount. I did not bother because I should not have been charged any amount for a line that was not going through anyway. FInally, I got fed up of the calls and I called them on March 9th, 2017. I was told that I now had a bill of $242.91! They cannot cancel my account until the payment is received. I screamed at the lady at this point. I was going to send them a cheque so I could be done with them, and obtain a record of cancellation on my accounts. Then, I thought, why am I paying for services I haven't used? Where did they come up with that number? I called back and asked for someone togive me a detailed breakdown of each month's bill from October to February 2017. I started investigating their track record as a company as well. They were imposed with a 1.6 million dollar charge for "cramming" customers. - incorrectly billing them after they had cancelled their services. I am planning to seek legal advice.

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9:19 pm EST
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NetOne International Monthly Bill delay

Netone International phone company has a delay billing practice, you get your bill in mail just 7 days before the due date. If you are busy or like 90% of folks in US who open their mails on the weekends, you have alreay missed the window and are out of luck. You will be billed $10.00 late fee, Great revenue generation scheme.

I have complained to them twice about it and NO change to their practice.

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7:41 pm EDT
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NetOne International Monthly bills even after closed the account

I have problems with NetOne international. Even after I closed the account, they have been sending the bills with $10 late fees + $7 for taxes every month. When I closed the account their payment was $10, that came from previous month's late fee. I paid every month, but I was not ready for paying theri bogus late fee and now it is accumulated to $140 ($10 late fee + %7 for taxes + $0.99 for invoice printing fee), even 7 months after closed the account. They are cheating people. I never asked them to send hard copies to my home for filling my trash can. I am supporting Green Environament and paperless bills.

I have been bothered by their agents from Kochi, Kerala, India for switch over my account from Startec to NetOne. I had been with star tec more than 8 years and never had any problem with them. But NetOne international told me that they will credit $200 into account after switched to their service. But they never credit it and also bothered me a lot by now. I have been with another company for the last 7 months with the same phone number and I am paying taxes to them. I don't understand why NetOne charging taxes to the same number that I have been using with another company.

From my expreince, I am saying NetOne international is a cheating company.

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abraham francis
Houston, US
Nov 10, 2010 1:19 am EST

u r right, i am going to complaint this matter high court of ernakulam and city police commission cochin

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9:49 am EDT
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NetOne International Pre paid calling card

They are a BIG SCAM ripping off people by changing the policy and not informing the customers. The ### took my money for the prepaid calling card and said the account has expiered because you did not use it in last 90 days. I confirmed with customer service by calling them before the purchase that there is no restriction or expiration but now the rascals say its on our website. I will call my credit card company and dispute the charges but these ### should be taughet soe lesson.

Please Please please DO NOT USE ANY OF THERE SERVICE and let every one know about their scam and decitful practise!

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Atef Hanna
, US
Mar 10, 2016 3:05 pm EST
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Very sweet to order poor coustmer service very rood if you asking questions.
I get phone calls from theme order tv box cost me $413.80 get the box did not work
Called several times to get help but nothing happened they hung up on me after I benn in hold for mor than 2 hours
Called them for my refund they play me around from one to one
So I have to call my credit card to disputes the charges

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Atef Hanna
, US
Mar 10, 2016 3:07 pm EST
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Very sweet to order poor coustmer service very rood if you asking questions.
I get phone calls from theme order tv box cost me $413.80 get the box did not work
Called several times to get help but nothing happened they hung up on me after I benn in hold for mor than 2 hours
Called them for my refund they play me around from one to one
So I have to call my credit card to disputes the charges

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Preciousssss
, US
Sep 10, 2015 12:30 pm EDT

I can call India but Guyana South America. NetOne said they will fix the problem but it has been a long time and they are not doing anything about it, we cannot make any call to our relatives cell phones in Guyana either. At NetOne customer service, many of them take our phone call and all promise to handle the matter but no one does. Each time we try to connect and the call does not go through we get charged..it chew the minutes out. The call are very time consuming also...I have to use my break time at work. Too much problems, may have to switch.

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LissetteM
Independence, US
Jan 08, 2014 11:46 am EST

Netone is the worst scam out there. I canceled months ago and am now receiving new bills with late fees. They just started up new without my permission. When I call they say that the office is closed today since they are muslim, or that they will call back in four hours... they never do. If you are thinking about using net one... DON'T. And good luck if you already are using them.

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bishop243
Unknown, US
Jan 04, 2013 10:17 am EST

I am a current user of NetOne calling card service and will NOT recommend this service to anyone. Similar to Matt's comment I receive numerous sales calls in the most absurd hours of night, weekends, holidays and it is extremely annoying and unprofessional. What's worse is I called their customer service and requested them repeatedly to put me on the do not call list however that approach did not seem to work. I currently have approximately $20 in credits and they still constantly bombard me with sales calls to recharge my credit. It is quite simple - If I want to recharge I will do it on my time and my dime. Overall, the service sucks, they do not have the most competitive rates and will cause you more grief from the sales calls therefore I will not recommend you to sign up for this service. Save yourself the hassle and look for another service provider or just use SKYPE service. Once my credit runs out it will be no surprise when I say that I will absolutely not use their service ever again.

Matt I would file a complaint with the BBB and also recommend to bombard their Facebook and LinkedIN profile to stop making their annoying inconsiderate sales calls.

RR

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M. Tadross
Culver City, US
May 22, 2012 4:30 pm EDT
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I was a customer for Netone International and I decided not to extend my calls with them. I receive a sales call from them for the past 1.5 years now. I have called and asked them NOT to call me again numerous times. I do not know what to do at this point. I don't know who else to call and ask for them not to call me anymore. Since I moved to Switzerland, I get calls between 2 AM and 6 AM. Every time they call me; it costs me .47 cents.

If anyone knows how to deal with these idiots, please let me know.

Thanks.

Matt Tadross
tadrossm@gmail.com

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amal93
Orlando, US
Nov 30, 2010 1:26 am EST

i am a current user of the Netone i've been using it for almost 18 months they definitely improved their services they handle problems in a professional way once they over charged me and i was so surprised when i got my bill so i called them and i was mad i explained to the customer service my issue and they transferred me to their manager and he handled the problem the best he can and i was pleased at the end. i would recommend it to other people

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Plano, US
Nov 26, 2010 6:48 am EST

I stopped using Netone for the long distance service. However, I kept receiving bills. I called the customer service and inquired about these bills and explained that I do not have any usage, so why I am getting charged. I was told in order from them to stop billing me I had to call and request to cancel my account. I submitted an official request to cancel my account and they understand my situation and waved of my current bill. I really appreciated all their effort. I really recommend Netone for domestic and international calls because they have excellent customer service.

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Plano, US
Nov 26, 2010 6:46 am EST

I am an existing customer with Netone for 2 years and I travelled overseas for over three month, so when I came back to the States my account was expired, so I called customer service and informed them about my situation. They worked with me and transferred me to the sales department and I was told that in order for the account to be active, I should make one call at least within 90 days which is posted on their website. The supper visor reviewed my case and find out a solution to activate my previous balance of $225. I am currently enjoying the service and I appreciate the way that Netone handled my complaint. This is my experience with Netone and I high recommend this company for all customers that needs to call overseas in a low rates :)

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NetOne International's victim
, US
Oct 09, 2010 7:18 pm EDT
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I have similar problems with NetOne international. Even after closed their account, they have been sending the bills with $10 late fees + $7 for taxes every month. When I closed the account their payment was $10, that came up previous month's late fee. I paid every month. But once the monthly payment was a couple of days delay and it now accumulated to $140, even 7 months after closed the account. They are cheating people.

I have been bothered by their agents from Kochi, Kerala, India for switch over my account from Startec to NetOne. I had been with star tec more than 8 years and never had any problem with them. But NetOne international told me that they will credit $200 into account after switched to their service. But they never credit it and also bothered me a lot by now. I have been with another company for the last 7 months with the same phone number and I am paying taxes to them. I don't understand why NetOne charging taxes to the same number that I have been using with another company.

From my expreince, I am saying NetOne international is a cheating company.

SA

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NetOne International - Sent me a telephone bill, but I am not their customer

Today I received a telephone bill from NetOne international for $6.05. But the fact is I am currently a customer of Startec Inc. as my long distance service provider. So to understand what is going on, I called NetOne's customer service telephone number, and their recorded message asked me to select several option and finally got the recorded message of "I...

Read full review of NetOne International and 26 comments
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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with NetOne International Customer Service. Initial NetOne International complaints should be directed to their team directly. You can find contact details for NetOne International above.

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Use this comments board to leave complaints and reviews about NetOne International. Discuss the issues you have had with NetOne International and work with their customer service team to find a resolution.