Rogers Communications review: Account wrongfully sent to collections

In the process of renewing my mortgage, I noticed a Rogers account filed as derogatory. I believe this account was settled and my review of payments made to Rogers supports my claim.

I have been reaching out to Rogers for over two months with no help at all. I have spent countless hours on hold, hung up on and treated poorly. I have been a loyal Rogers customer for twenty years and I am so angry, disappointed and taken advantage of because I am chronically ill. Rogers refuses to show me proof of this supposed debt and refuses to verify their accounting records. Payments were made through in-store Interac and not tied to specific accounts, I had more than one account for no good reason, I assumed all my services were under one account.

I have my banking records to show my payments and based on my calculations there should be no outstanding debts. Rogers Credit Operations told me that they wouldn't help me and I should "forget about it". I refuse to because it is impacting my credit rating and ability to secure a better mortgage interest rate. This is a serious matter and Rogers doesn't care. I don't know where else to turn.