Rogers Communications review: A very unprofessional representative working at a high traffic rogers store

Hi,

My name is Ping and I am the following ignite internet account holder [protected].

I was in a Rogers store at the following address: 100 Bayshore Dr Unit T52A, Nepean, ON K2B 8C1, and it was 09/16 shortly after 9:00AM. The reason I was at the store was to check on my ignite service cancellation status since I moved to another service provider.

My inquiry was about a cancellation request. The representative named Ayesha was sitting in front of a computer when she checked my address et.al., and she asked me to show her my driver's license et.al.. Then she was telling me the service under my address is under another person's name, which got me confused since on Roger's ignite bill and the interaction I have with Rogers all the time has been always me. And when I asked her to check further, she was saying she cannot reveal any further info otherwise she will loose her job. And at the point she was very inpatient and then she showed me the post on the zero rude language tolerance policy and ask me to leave the store. The strange part is that I have never using any rude language but rather than just verify the account info and the status of a service cancellation order.

And I have been with Rogers for decades on internet, and also my family also uses Rogers wireless service. And we have always received good service with Rogers. However, this incidence I have experienced put the worst taste with my entire experience. And more, such behavior and particularly refuse providing service with lacking of professionalism and perhaps basic knowledge working as a Rogers rep. This will damage Rogers' image for sure.

Many thanks for reading this e-mail and all the best.

Ping