Rogers Communications review: Rogers is the worst fo cutsomer service
I phoned rogers to complain abouta chrge fora phone call I never made showing on my roger bill first iwaited for one hour therogers automated telephone line: 1-888-472-2222 after one hour I gota person from morooco andhe spent 15 minute taing my infoand said iwillsend youa text I siafd this rogers number s internet lland lie doesnt accept textbut you a can send me an email he refused sang rogers doent send email however this same person confirmed existance of my email as a confirmation of my account andsent a text to my brothers accountandrogers obviouslty is cheap skate by asking me to fillapplication about y complaint of this uknown phone carges which id inot do, I phoned roger this time a woman fromindia same routine and after 45 minute I phoned again this time a womn from mumbay ins india again an d I phined agn hoping to talk to acanadian a woman from calgary but after the checking routine she said she will solve the peoplemand guess what she refred me back to morroco and fater 45 minuted wan talkinng to moroco the same wanted textand I fill it up rioger is so so frustrating whycant I our governemnt I open competion so that we have other compnies iam so frustrated iam going to buyan iptv box and get rid of rogers indefinetly
Recommendation: my recommendationnf you can et cheaper internet get it and getaroku or iptv and leave rgers or bell
**SUBJECT: Formal Complaint: Unresolved Billing Fraud, Abysmal Customer Service, and Incompetent Support Routing**
To Rogers Management / Consumer Relations,
I am writing to formally and forcefully register my utter disgust with the level of customer service, billing integrity, and operational incompetence I have experienced with Rogers.
To begin with, I was wrongfully billed for a telephone call that I never made. When I attempted to resolve this unauthorized charge through your primary customer service line [protected]), I was subjected to hour-long hold times, only to be tossed into an endless, circular loop of offshore call centers that completely failed to resolve a basic billing error.
My experience reads like a masterclass in corporate deflection:
1. **The Moroccan Call Center (Attempt 1):** After a one-hour wait, I spoke with an agent who spent 15 minutes taking down my information, only to insist on sending a text message verification. I explicitly informed the agent that my service is an internet landline which does not receive text messages, and requested an email instead. The agent flatly refused, claiming "Rogers doesn't send emails"—despite the fact that he successfully confirmed my email address to pull up my account and could somehow text my brother's account. Rather than assisting me, Rogers essentially forced a bureaucratic roadblock by demanding I fill out an online application for your own billing error, which I refused to do.
2. **The Indian Call Center (Attempts 2 & 3):** Desperate for resolution, I called back and spoke with a representative, followed by a third call where I reached another agent in Mumbai. Same exhausting routine, zero resolution.
3. **The Calgary Runaround (Attempt 4):** Hoping against hope to speak with a domestic Canadian agent who understood basic customer care, I reached a representative in Calgary. After going through the exact same exhausting security checklist, she assured me she would solve the problem—only to ruthlessly transfer me *back* to the Morocco call center. After another 45 minutes on the line, the agent demanded the text message verification all over again.
This is an absolute disgrace. Rogers is nickel-and-diming customers over fraudulent charges, hiding behind inefficient, disconnected overseas call centers, and refusing to provide basic communication options like email for landline customers.
Your customer service strategy is built entirely on exhaustion—making the process so painful, time-consuming, and frustrating that customers simply give up and pay for charges they never incurred.
### Final Consumer Recommendation:
To anyone reading this complaint: **Do yourself a massive favor and cancel Rogers.** If you can find a cheaper alternative provider for your internet, take it. Buy a Roku or an IPTV box, cut the cord, and walk away from Rogers and Bell indefinitely.
I
0 comments