Rogers Communications review: Mobile phone data overages they cannot explain

After my data rollover, I reset my cellulra data. Two days later I received a text stating I've used up 90% of my 1 GB of data. 7 minutes later I received another text telling me I used 100% and was being charged $50 + GST. I called and after 2.5 hours on the phone I was told that it was a "glitch" on Rogers end, and they will wave the overage charge. All I had to do was call back when the bill was provided. They stated I used as much as 5+ GB (while my history over a number of years showed that I've never gone over 1 GB), that it was rare and unusual, but has been known to happen. (One spiked happened between 3:01 am and 7:00 am.) I went the month with no data, missed out on opportunities at work, and had very poor text messaging capabilities. I called back, as I was instructed to, to get the charge reversed. Low and behold, they were not going to honour what I was told a month earlier by the associate and reverse the charges, and that the usage was legit. My phone showed 377 MB for the whole month. I no longer trust Rogers, that this convenient overage (on their end, not my usage) won't happen again, that they don't honour their word, and I wasted 6.5 hours on the phone trying to sort this mess out. They would not provide any proof that I used the data. Within the hour of paying I moved to another provider.

Funny enough, my Shaw email stopped working yesterday. I moved everything to another email provider.