Rocket Mortgage (RM) used deceptive statements, vague answers, and false hopes during a drawn-out, flip-flopping mortgage application process which caused unnecessary expenses only to be denied. The denial was based on the refusal by the applicant to submit a signed statement that could have been considered as perjury and would have placed the party signing the false statement in a position of a potentially devastating financial loss in the future. RM, on several occasions requested verifications that had already been submitted. RM switched back and forth several times as to whether a second party that was to jointly own the property and was placing 50% of the contract price as a down-payment had to be included or not, in the application process.
Desired outcome: Reimbursement for expenses incurred by the purchasers of the property for expenses that would not have been incurred by the applicants if RM made decisions timely.
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