Riu Bambu Hotel & Resortnot happy with vacation

R
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We arrived at the Riu Bambu Resort in Punta Cana Republica Dominicana on March 9th at 4:00 pm . We had upgraded to a delux room close to the beach . When we went to our room, it was 3/4 of the back, and as far as you can go to the right . It was a standard room . We went back to the desk and told them it wasn't the wright room, and they didn't understand . They said all the rooms were the same . They gave us a different room, and the only difference was a small love seat in there . Nothing at all like the pictures on the web sites for the delux rooms, or what we were told we were getting for the extra money we spent . In the new room we got the door covering the refrigerator, was a piece of 3/4 inch ply wood painted white . The two dressor drawers were also a piece of ply wood painted white . The two sinks you had to crawl underneath them to make the drains work . The stems to pull were missing . We didn't complane any more they didn't seem to want to do anything . Thursday and Friday were good . On Saturday night, we went to sleep around 11:30 pm, and were awaken around 2:00 am with a lot of noise, and banging on the wall . This went on till 6;00 AM that morning . After breakfast I told the desk about it, and they said if it happens again we should call the desk . Sunday night we went to sleep around 11:30 pm and were awaken around 2:00 am with a lot of noise and screaming, and banging on the walls again . I called to the desk and thy sent security up there . It took about 15 min for them to show up . It was quiet for about 15 min, and then it all started up again . I called the desk three times that night, with the last time beining 5:00 am . We had to be up at 6:00 AM that morning to be at the front desk by 7:30 for a all day excursion we had signed up for . So now we have two nights with little sleep . When we got back from our excursion we were on it was 6:30 pm . I stopped at the desk to see what can be done, and the person we talked to said they had many complaints about the spring breakers and couldn't do much about it . We had a lot of noise on Monday and Tuesday night as well . Once 2:00 am came around there was no sleeping . I spoke with Jose De Lacrus and he said he noted in there computers all the trouble we were having, and told me to get ahold of Jevier Perez with our problems . He is there Sub - Director there . he said there would be some type on compensation done for us . I did get ahold of him and he said there was nothing he could do, and I should file a complaint here . the web sites say they do not alow in any Spring Breakers which is not what they do . This was my first vacation in 4 years and my wife and I are not Happy with the whole thing . please let me know what can be done with this matter ! Thank you for your time in this matter ! Roger Wenzel

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