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4.4 2975 Reviews

Rite Aid Complaints Summary

59 Resolved
419 Unresolved
Our verdict: With Rite Aid's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:28 pm EDT
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Rite Aid New prescription not filled in a timely manner

March 15 2024

I just spent 12 hours in the emergency department and my last medication given in the emergency department was around 3 am. The doctor sent a prescription to the Rite Aid of my preference at around 6 am. I waited a half hour after Rite Aid opened so I could pick my prescription up and was rudely told I wouldn't be able to pick my pain medication up until after 12 noon and the reasoning behind that is because it's a controlled medication. To me this is a horrible way to treat someone who was prescribed a medication to relieve serious pain. Now I have to wait an additional 4 hours on top of the 6 hours since my last dose. This is one of the most ridiculous things I have ever heard.

Desired outcome: I would appreciate it if this rule or system be changed for those that were prescribed medications from an emergency department, and an apology for rudeness would due fine as well.

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12:00 am EST

Rite Aid Mixed Experiences at Rite Aid Drug Palace Inc

As a potential customer considering Rite Aid Drug Palace Inc, it's important to note the mixed experiences shared by customers. While some customers appreciate the friendly service and timely prescription fills, others have faced challenges with customer service and prescription delays. It seems that the level of service can vary between locations, with some customers praising specific employees for their exceptional assistance. Before choosing Rite Aid, it may be beneficial to consider these varying experiences and perhaps visit the nearest location to assess the service firsthand.

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6:14 am EST
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Rite Aid Thank you Ashley Rodrick at Broadway Rite-Aid!

I just experienced the best customer service I've ever received. Ashley Rodrick at the Broadway Rite-Aid in Seattle went above and beyond to help us figure out an insurance issue that had been preventing my son from getting his meds. Her attention to detail and concern for our situation is greatly appreciated. If not for Ashley, we would not have the medication my son needed so urgently. We are eternally grateful and Rite-Aid is lucky to have such a dedicated and helpful person on their staff. Honestly, she very likely saved my son's life.

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  1. Pros (Advantages)
    1. Nationwide presence for easy access
    2. Diverse health & wellness products
    3. Convenient in-store & online services
    4. Expert pharmacy staff & consultations
    5. Frequent discounts & loyalty program
  1. Cons (Disadvantages)
    1. Declining Market Share
    2. High Debt Burden
    3. Store Footprint Overlap
    4. Limited Online Presence
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1:17 pm EST
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Rite Aid Slow Service, RUDE and INCONSIDERATE STAFF

I've come to the point where I AVOID Rite Aid. I almost NEVER get prescriptions filled there because they are too slow, and many times DO NOT HAVE THE MEDICATION, which requires me to get the prescription transferred to another pharmacy.

HOWEVER, my wife and I used Rite Aid for COVID Testing yesterday, and the service that we received brought them to a new low!

I made appointments for RAPID COVID Tests, because my wife tested positive using a home test, and her employer required a supervised test for pay purposes, and although I tested negative, I was advised to get retested.

Requesting an appointment on their website was a 'soup sandwich' (aka, a mess), requiring the SAME QUESTIONS to be answered MULTIPLE TIMES.

Rude, and inconsiderate service:
1) The appointment notification gave NO instructions, and there was NO SIGNAGE at the store indicating where the testing was to be performed. When I went to the pharmacy to ask, the clerk was VERY nastym saying "I don't know who sent you, but all of our testing is drive through". I told her that i used THEIR WEBSITE, which provided NO information, and there was NO SIGNAGE at the store. SHE JUST GLARED AT ME AND WALKED AWAY! I DO NOT WORK FOR RITE AID, NOR DO I READ MINDS,. HER RESPONSE WAS TOTALLY UNACCEPTABLE.

2) At the drive upo window, we had to show our insurance cards and WAIT more than 20 minutes for them to verify our coverage DESPITE THE FACT THAT THEY required my insurance information, and upload my card when I registered for the appointment... THEY HAD MORE THAN 45 MINUTES TO VERIFY MY INSURANCE BEFORE THE APPOINTMENT... WHY DID THEY WASTE MY TIME PROVIDING ALL THAT INFORMATION TO REGISTER IF THEY WEREN'T GOING TO USE IT?

3) The technician who gave us the tests was EXTREMELY IMPATIENT, and bordered on being nasty.

4) When we completed the test, he said we would have the results in 3 to 5 days... when I told him that I ordered a rapid test, he just repeated "You will have the results in 3 to 5 days, GOODBYE"

We had to go to ANOTHER test provider to get more timely results... so Rite Aid WASTED several HOURS of my day. I WILL NEVER GO TO A RITE AID STORE AGAIN... even to get a pack of gum!

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12:06 pm EST
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Rite Aid Rite aid.natrona heights,pa

Since the store got a new manager. Its clean in the parking lot and in the store. Bathrooms are cleaner.employees are in a way better mood.and the manager there now is a great lady.always saying hi and asking if you need any help.not like the old manager who made fun of certain customers... This manager seems to be there for the employees not like the old manager angel who wouldn't stick up for any of her employees when she worked there. Where ever angel at keep her there... Thanks rite aid for getting rid of the problem at the natrona heights store..

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Rite Aid Pharmacist says they can't get in the small oxycodone tablets

So before the old manager (DAL) retired, he was getting in the meds I need to take which are the little small 30 mg oxycodone tablets for me because I cannot take Rhoads pharmaceuticals.which are trash and I have the right to refuse those tablets I'm paying for them and I choose not to pay for that trash. Plus they do not work! They are filled with filler.that make me violently sick to my stomach. So because of that I have to drive 45 mins away to go to another rite aid pharmacy which get in the little small, oxycodone tablets in with no problem! Shocking! Because the pharmacist in Waynesboro Rite Aid lied straight through her teeth to my face about it and said they have a 5 year contract with Rhodes pharmaceuticals which may be true but that remains to be seen as they CAN order in other oxycodone 30 mg tablets because IF ONE STORE CAN ORDER THEM IN THEN WHY CANT SHE ORDER THEM IN AT THE WAYNSEBORO PA. RITE AID ? because I'm now seeing it is a PERSONAL CHOICE of the black pharmacist that works there at the waynesboro pa. Rite Aid. It's all up to the pharmacist! How sorry $#*! is that! SO SHE LIES RIGHT THROUGH HER TEETH AND STRAIGHT TO YOUR FACE SO SHE DOESN'T LOOK LIKE THE COMMON BLACK $#*!ING $#*! THAT SHE IS! Which she is a stupid $#*!ing $#*! Which pisses me off that I'm forced to drive 45 mins away to get the meds I need when I'm only 10 mins away from the waynesboro rite aid ? how $#*!ed up is that! I hope you (the black $#*! pharmacist/pharmacy manager see's this review tooo! How shameful shameful shameful is it that the Rite Aid pharmacy in Waynesboro is not open on the weekends which I find that disturbing as every other Rite Aid pharmacy is open on the weekends. How disgusting is it that the people in Waynesboro pa have to be subjected to this kind of picking and choosing who and how they service people in this town. Just goes to show how $#*!ed up this retail chain pharmacy is run the new manager there SHOULD NOT BE A MANAGER. THATS FOR SURE! Oh and you have to make sure you pick up your meds Monday thur Friday because if you do not or can not pick them up during the week and you fail to do so you will be with out your meds over the weekend and an extra day because they are so slow at filling prescriptions there. It takes them all day to fill one prescription I in my life time have never seen any pharmacy run this way in my 60 years ever! And no one that works in that pharmacy ever greets you with a smile they all don't even look up when your standing at the counter for 5 mins waiting for them to even recognize that you're standing there, they always look like they're so uncaring, uninviting, and down right out rude rude rude! Especially the long haired blonde chick with the dark $#*!ing lipstick that scary when you go in there she always cuts her eyes at you like just because your on opioid medication's you should drop dead. I just wish so much pain on people like that that pass judgment before they even know someone or know what someone deal's with on a daily basis in their life with never ending pain so yes call me the mean me for wishing that on someone else but judgmental people that work inn pharmacies should not be working there and should be fired as far as I'm concerned! Including the pharmacy manager that lies to your face when you're supposed to be able to trust your local pharmacist! RITE AID YOU REALLY NEED TO TAKE A GOOD HARD LOOK AT THE WAYNESBORO PA. PHARMACY AS THE PEOPLE YOU HAVE HIRED TO WORK THERE DO NOT CARE ABOUT THE Community or the people that live in the community that have to access Rite Aid Pharmacy for their prescriptions because they completely $#*!ing suck! $#*! $#*! $#*! them all fire them all!

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Rite Aid Happy with online ordering and price

Right after Thanksgiving, I needed vitamins and some other things and I initially chose Amazon and had them in my basket to order at Amazon but after being unhappy with the checkout process there, I decided to see what RiteAid had to offer.
RiteAid was offering 30% off everything and free shipping if you ordered over a certain amount, and on certain vitamins, they were offering 50% off on another bottle, so I ordered 4 bottles of vitamins (I ordered vitamin C and I got another vitamin C for 50% off) and to get the free shipping, I ordered some lip gloss which I was about to run out of.

I was very happy with ordering online at RiteAid. Two of my vitamins were backordered but they should be here today or tomorrow but I got everything else. The shipping was fast and free and I got discounts on everything I bought. I thought their communication after I placed my order was good too.

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Rite Aid Rite Aid Is A Big Winner!

Honesty Is The Best Policy And Rite Aid At: 4633 Santa Monica Boulevard, Los Angeles, California *** Showed It!

I had gone to this Rite Aid location earlier on today and when I paid for some of the items with my coupons which were in my binder, I must have accidentally left it on the front counter.

Thankfully after I had arrived home, I called the store and fortunately for ME, their front counter staff had taken care of it so that nobody stole it and I was successfully able to pick it up!

I want to personally Thank the staff that were working at the store at that time for Doing The Right Thing For Their Customer back on Sunday, May 21st, 2023.

Now that is what I call Top Class Rite Aid Service which is Why Customers Keep Coming Back!

Sincerely yours,

Howard Paul Shore
Executive, Volunteer Writer And Promoter For Google Maps And Tripadvisor Websites
Rite Aid Loyal Customer For Many, Many Years

/HPS

PS: Please Subscribe To My Youtube Channel Under:

Howard Paul Shore

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Rite Aid Bad staff attitude

I live in Brooklyn and use Rite aid somewhere in Fulton avenue Brooklyn. Today I went to recycle water bottles. A staff directed me to a young store associate who never cared a bit of my reason of coming to the store. While I was still waiting without attention another staff came and was equally on her phone talking to her friend laughing without any care for my need. When finally he finished on his phone he turned to the shelves n I repeated " excuse " three times before he stupidly turned n I told her why I was calling her. She snapped at me telling me she can't help me n I asked her who should I turn to for help and she asked her equally stupid colleague if she knows how to help n that one responded in affirmative. When she was done I repeated three times' thank you and she ignored me. Unknown to me the second girl happened to to be the manager! Both girls are arrogant selfish and should not be anywhere at a corporate place like your company. This has been going on for years with the first girl and I reported to a pharmacy staff who told me that it's been like with people reporting to them all the time.
Please you guys must do something. Investigate this incident please. I plan to call tomorrow to still make a verbal report.

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Rite Aid Exceptional Manager MARIA and her great Team associate MIA at Oxford Ave and Bleigh

I am a senior citizen who is overweight. I had to shop for my family and had an absorbent amount of items. In fact I spent over $ 500.00 today, August 10th, 2022. Maria the manager is always super kind PROFESSIONAL AND EXCEEDINGLY HELPFUL. She saw I was struggling to get items to the front area to check out. After waiting on her customers she said I will help you. HELP IS AN UNDERSTATEMENT MARIA THE MANAGER literally picked up my toilet paper, multiple paper towels packs kleenex boxes, detergents, many other items and took them to the front area, rang up everything with her team associate Mia and then Maria baged up and escorted me with my MANY MANY BAGS to my car outside. She placed Everything in my Trunk and backseats as I purchased so many items. I could of never completed my shopping tasks for my family without the EXPERTISE, KINDNESSES AND PROFESSIONALISM OF MARIA THE MAGNIFICENT AS I NOW CALL HER AND MIA THE MASTERPIECE HELPER. I dont know how I would of been able to do it without their strength and going THE EXTRA MILE FOR THEIR CISTOMER that's why I will return to this store Knowing Management like Maria and her team MIA really CARE. GOD BLESS RITE AIDE FOR HIRING EXTRAORDINARY PEOPLE. LIKE THESE WOMEN. THANK YOU MARIA THE MAGNIFICENT FOR YOUR EXCEPTIONAL CARE AND WORK ETHIC. MIA TOO WE APPRECIATE YOU?

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4:19 pm EST
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Rite Aid Hearing aids

My husband ordered hearing aids from a third party through Rite Aid. The hearing aids did not work and customer service was contacted. They sent a prepaid shipping label to return the product, which we did promptly. That was in November, and we still have not received a refund. Customer service keeps giving us conflicting answers about why the refund was not issued. When we asked for a supervisor's name and number, they refused to provide the information. They now claim that they are waiting for the third party vendor to verify that the hearing aids were received. Two months is a little long to wait for verification, and it was Rite Aid, not the vendor, who removed the money from our bank account for payment of the product. All we want is our money back so my husband can get some functioning hearing aids. If we do not receive some resolution in the next week, we will be contacting our lawyer and the local news to let them know how this company treats their customers.

Claimed loss: 879 dollars

Desired outcome: we want our money back

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11:43 am EST
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Rite Aid Customer service

Date of incident was the 26th of January 2024 went into rite aid to pick up my prescription that was just prescribed to me 2 days before and was told I didn’t have any refills left when I wasn’t looking to refill anything due to it being a brand new script, but she kept insisting to me it was a refill I don’t know if she wasn’t comprehending or what then she puts her hands up at me and says I’m not dealing with her somebody can deal with her just cause she wasn’t understanding what I was trying to tell her and to make matters worse the people running the pharmacy didn’t even intervene or say anything to her or pull her to the side to let her know that’s no way to conduct business or treat customers working in a pharmacy u have sick people going in and out plus a line of 10 people that was behind me that heard everything that was said it was a short Spanish lady she’s been there for quite a little bit now I have been going to this rite aid for 10 years now and I love it but sometimes you have these employees that don’t know what customer service is never ever put your hands up and say your not dealing with a customer to there face cause that sure isn’t customer service if she doesn’t like working with customers or can’t deal with it then she should quit rite aid in Reading pa, North 6th street 19601

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4:27 pm EST
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Rite Aid Bad customer service

I’ve been calling Rite Aid about my prescription for 3 days now and nobody answers the phone. I’ve called at different times about 20 times a day and no one answers the phone. I went there in person and complained to the manager and she was so nonchalant while she was on phone for about 15 minutes.I complained at the pharmacist counter and her response was “I’m only helping out today”. They want my business and they’re so lackadaisical? I’ll have to go somewhere else. They might soon be out of business.

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10:34 pm EST
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Rite Aid Vaccine

On Thursday, January 4, 2023 I arrived for a Covid booster at my Rite Aid on Union Road in West Seneca New York.

I presented my Covid vaccination card to the pharmacist. She refused it saying they don’t accept these cards anymore.

We went to the back room for the shot. At no time did she confirm that I was receiving the Covid vaccine.

After getting the shot I stood up and said that I hoped my side effects from the Covid vaccine is mild as previously experienced. She said that she gave me the flu vaccine. I never get the flu vaccine because I get bad side effects from it. The flu vaccine is linked to Gueillian barre syndrome which runs in my family. I still got the Covid vaccine as I have people in my family with immunity issues.

I am extremely upset about this. This is medical negligence. I have been sick all day and I’ve already lost time from work.

Claimed loss: I still got the Covid vaccine as I have people in my family with immunity issues.Financial reimbursement. Lost wages and pain and suffering.

Desired outcome: Financial reimbursement. Lost wages and pain and suffering.

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10:05 pm EST
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Rite Aid Rite Aid’s failure to fill a valid prescription

My doctor sent over a prescription refill on 12/28. On 12/31 I called to see if my prescription was ready. Pharmacy told me that they hadn’t received a refill and I had to call my doctor. They couldn’t give me a few pills to tied me over since the pills come in a pack. Since it was a holiday weekend, my doctor didn’t reopen until Tuesday. My doctor has now called and left 3 voicemails for the pharmacy providing verbal authorization to refill my prescription, since the pharmacy claims they didn’t receive the refill on 12/28. Today, Rite Aid’s phone system allegedly malfunctioned. I tried calling multiple times over the course of the day and left multiple messages. When I was unable to get through to anyone, I went to the pharmacy to speak to the pharmacist in person. The pharmacist said that because of the new phone system, the pharmacy hadn’t received any voicemails from my doctor or me, and the phone wasn’t even ringing in the pharmacy. The pharmacist said there was nothing I could do other than wait for the pharmacy to fix the phone system, and I wouldn’t be able to fill at a different pharmacy location since the prescription was called in. I have been off the medication for now 5 days, and experiencing no serious side effects. There is no reason the pharmacy shouldn’t have received the original prescription refill called in on 12/28 and the fact that I can’t get it medicine because Rite Aid’s phone system isn’t working is unbelievable. Moreover, the level of customer service at this particular location has declined dramatically over the last year. I appreciate that the pharmacy is understaffed, but rude customer service is unacceptable.

Claimed loss: Uncomfortable side effects and extreme inconvenience, violation of right to prescribed medication.

Desired outcome: Fill my prescription and take action to ensure this never happens again.

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12:56 pm EST

Rite Aid Received someone else’s prescription

On 10/20 I went to wolcott riteaid to pickup my 2 prescriptions. They gave me someone else’s which was not mine or what I take. Without noticing for 5 days I took the prescriptions and after 2 days got sick with confusion, dizziness and seeing white spots. After the fifth day I realized they were not my prescriptions, and stopped taking. This is when I went to local er. I couldnt work, so missed 4 days. Prescriptions I took were levothyroxine, rbesartan-hctv. Thankyou

Claimed loss: 32 hours of work @ 35 pr/hourMedical bills of 1.700.

Desired outcome: Reimbursement

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12:02 pm EST
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Rite Aid Failure, Pharmacy, to answer phone calls.

I've been trying to transfer my prescriptions from the Rite Aid located at 7401 Ogontz Avenue, Philadelphia, PA for two weeks, to the CVS Pharmacy, located at 6344 Stenton Avenue, Philadelphia, PA. CVS has informed me that they have called but Pharmacy is not answering the phone, therefore the transfer cannot be made. What in the world is going on there. Today 11/25/23, I have called five times and have been unable to get anyone to answer...neither the Pharmacy nor the customer service answers. As a senior citizen it is imperative that I get my medications transferred so that I do not have to travel so far from my home to pick them up.

Desired outcome: Kindly transfer all prescriptions for Jacqueline Facey DOB 12/27/1943 to my local Pharmacy located at 6344 Stenton Avenue Philadelphia, PA.

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5:32 pm EST
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Rite Aid Customer service at the pharmacy

On Mon. Nov. 20 @ 10:22pm I called the automated system to renew my prescription. It told me it would be available for pick up Tues. Nov. 21 after 10:15am. I left my # if pharmacy needed to contact me. On Tues. Nov. 21 @6:24pm I called the pharmacy b/c I didn't receive a call to pick up my prescription. The pharmacist answers the phone. I ask if it is available to be picked up. She has a nasty attitude & says No! Your doctor canceled it on Nov. 1st. I explain there must have been a mistake & asked if they could call my doctor the following morning, since there's been a mistake. She replies "No I will not. It has been canceled" I say ok well there's been a mistake I guess I'll call them tomorrow. She hangs up. Around 7:30pm I arrive at the store. There are 3 women working in the pharmacy. I speak with one & explain. She says it wasn't me that you talked to. I show her the text I received from my doctor on Nov.1st about which prescriptions were sent over and say the only one my doctor canceled was the iron pills. She walks away to show the woman who I spoke with on the phone. All the sudden she's filling my prescription while I'm standing at the counter. I ask why did the other person tell me that my doctor canceled it but now your filling it. She mentions something about how he filled it for 90 days. Which he has done for over a year. I ask do you need me to ask him to only fill it for 30 days. I was told no that it's not a problem. I ask why no one phoned me since there was obviously a problem filling it so I could have fixed the problem earlier. Again she says I don't know. I ask is there going to be a problem when I pick up the remaining amount. No no problem. I say I would like to know who I can complain to for the way I was treated. She tells me she doesn't know. The women who I spoke to on the phone stayed hidden but I could hear her voice. So I knew she was the one I spoke with. Today, Wednesday Nov. 22 I call to get the name of the person who treated me meanly. I speak with a man who says he is the supervisor of the pharmacy. He apologies for the situation & says she had a bad night they were really busy. He looks & says the doctor canceled something but then resent it. So because she didn't read the whole thing I was was being unfairly treated. I say I'd still like her name. He told me her name is Doniya. I been on this medication for a long time. I've been with this pharmacy for even longer. It's not a medication you can just stop without having side effects. I would like for her to be spoken with & explain this is not how we treat our customers. I would like an apology from her. I would like for the staff to know if they make a mistake they need to apologize & also know who I am able to complain to. A phone # an email something & if they don't know to find out. I don't know is not an acceptable answer. I'm sorry I have insomnia & can't sleep without medication. I'm very upset that I was treated like a drug addict. If it was another medication like my thyroid medication I'm sure they would have been much nicer. Please follow up with me. Have a nice day & holiday if you celebrate. My email is [protected]@gmail.com

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12:51 pm EST

Rite Aid Appointment for my shots

Location: 5018 Clio Road Flint, MI 48504 confirmation: [protected]

I scheduled my appointment for Monday, November 12, 2023, 12:20 pm. I arrived at 12:05 pm to check in. The young lady with the jazzy personality, busy talking, and made me wait while she finished asked my name and DOB. I gave them to her, she in turned handed me a clipboard and some forms. I told the young lady I filled those forms out online. She asked me with a very snarky tone, you said DOB 08.17.1957. I responded to her the same way. that's what I said. I showed her my computer print-off. she looked again, then asked who I believe is the pharmacist, told her that yeah she may have but explain to her she needs to fill them out again. When the young lady returned with that clip board and forms, I told her I was not filling them out again and I left. My point is. If I had plenty of time, I would have been a walk-in and not done that not so short process on line. If they cant get the website info right, they are not putting drugs in my system or jabbing me with a needle.

Claimed loss: I did not get my vaccinations!

Desired outcome: Tighten up your service and train your pharmacy department with better customer service skills and have the system work properly. I will not be back unless circumstances force me back.

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8:31 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Rite Aid - Gig harbor pt fosdick rite aid pharmacy

minutes ago NEW I have used rite aid as my pharmacy for 25 years. I have had so many pleasant experiences here. There was a pharmacist named Debbie who actually met me at the Fox island bridge to bring me a medication for a very painful uti because they were closing before I could get there. There is also the kindest male pharmacist there who is alway...

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Rite Aid Customer Reviews Overview

Rite Aid is a retail pharmacy chain offering a variety of health and wellness solutions. Their services include prescription dispensing, over-the-counter medications, health and beauty aids, personal care items, and photo services. Customers can also access immunizations, walk-in clinics, and pharmacy services online or through their mobile app. Rite Aid operates numerous locations across the United States, providing convenient access to essential healthcare products and services.

Rite Aid In-depth Review

Overall Rating: 4/5

Website Design and User Experience: The Rite Aid website is clean and easy to navigate. The layout is intuitive, making it simple to find what you're looking for. The search function is efficient and the overall user experience is smooth.

Product Range and Availability: Rite Aid offers a wide range of products, from everyday essentials to specialty items. The availability of products is generally good, although there may be occasional out-of-stock items.

Pricing and Discounts: Rite Aid offers competitive pricing on most products. They frequently have discounts and promotions, making it possible to find good deals. However, some items may be priced higher compared to other retailers.

Customer Service and Support: Rite Aid's customer service is generally reliable and helpful. They have a dedicated customer support team that can assist with inquiries and resolve issues in a timely manner.

Shipping and Delivery: Rite Aid offers various shipping options, including standard and expedited delivery. The shipping process is generally efficient, with packages arriving within the estimated timeframe.

Return and Refund Policy: Rite Aid has a fair return and refund policy. They accept returns within a specified timeframe and provide refunds or exchanges for eligible items. However, some restrictions may apply to certain products.

Loyalty Program and Rewards: Rite Aid has a loyalty program that offers rewards and discounts to members. The program is easy to join and provides additional savings for frequent shoppers.

Pharmacy Services: Rite Aid's pharmacy services are comprehensive and reliable. They offer prescription filling, medication counseling, and immunizations. The pharmacists are knowledgeable and provide personalized care.

Health and Wellness Resources: Rite Aid provides a range of health and wellness resources on their website. These include articles, tips, and information on various health topics. The resources are informative and can be helpful for customers seeking health-related information.

In-Store Experience: The in-store experience at Rite Aid is generally positive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed.

Mobile App Functionality: Rite Aid's mobile app is user-friendly and offers convenient features. It allows users to refill prescriptions, browse products, and access exclusive deals. The app is responsive and provides a seamless shopping experience.

Social Media Presence: Rite Aid has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and health-related content.

Community Involvement: Rite Aid is actively involved in the community, supporting various charitable initiatives and organizations. They participate in local events and contribute to community development.

Sustainability and Environmental Initiatives: Rite Aid has implemented sustainability and environmental initiatives to reduce their carbon footprint. They prioritize recycling, energy conservation, and responsible waste management.

Competitor Comparison: Compared to its competitors, Rite Aid offers a good selection of products and competitive pricing. Their customer service and pharmacy services are on par with other retailers in the industry.

Pros and Cons:

  • Pros: Easy-to-use website, wide product range, competitive pricing, reliable customer service, comprehensive pharmacy services, informative health resources, convenient mobile app, active social media presence, community involvement, sustainability initiatives.
  • Cons: Occasional out-of-stock items, some products may be priced higher compared to competitors.

Summary and Recommendation: Overall, Rite Aid is a reliable and customer-friendly retailer. With a user-friendly website, comprehensive product range, and competitive pricing, they provide a positive shopping experience. Their customer service, pharmacy services, and health resources further enhance their value. We recommend Rite Aid for your everyday needs and health-related purchases.

How to file a complaint about Rite Aid?

Here is a comprehensive guide on how to file a complaint or review about Rite Aid on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Rite Aid in the 'Complaint Title' section.

4. Detailing the Experience:
- Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state financial losses and the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about Rite Aid on ComplaintsBoard.com.

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Rite Aid contacts

Phone number

18007483243

Website

www.riteaid.com

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Use this comments board to leave complaints and reviews about Rite Aid. Discuss the issues you have had with Rite Aid and work with their customer service team to find a resolution.