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Rite Aid
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4.4 2975 Reviews

Rite Aid Complaints Summary

59 Resolved
419 Unresolved
Our verdict: With Rite Aid's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Rite Aid oxycodon/acetaminophen (7.5/325) (mallinckrodt) brand requested by my doctor.

Dear Staff, my doctor who is with state pain management has prescribed this medication since 2006 approximately. Rite aid has chosen to disregard the prescription saying that is what I need. I am willing to pay the difference if need be. Initially this medicine was prescribed by
by Cleveland Clinic due to a surgery I had that gave no help with severe pain. I have had 5 other surgeries, 4 car accidents that cause added pain
and have deal with that added pain. I have found good success with the above med. named. I had problems with Rhodes brand which I complained about. Rhodes has improved but I was right in the conversation with doctors to try to reduce taking this medication, when I was changed to Rhodes brand. Now my bodyis trying to adjust to this new medication. You (Rite-Aid corporation )don't know what that does to a person who has had these meds for so long. Please try to find out a persons history before you cut their medication off and force them to take medication that is foreign to the body. Corporate says the medication is too expensive. That can't be your stance. I have been on Rhodes brand for a month so I will have adjust to the Mallinckrodt brand again. Just try to find out about a patient s history. I shouldn't have to go to another drug company to get what I have been using for years. I'm going to be 80 years old, have come through quadruple heart bypass and repair of a valve and suppose to have hernia surgery in March. There will be another change because the hospital may not have the brand I take.
Thank you,
Mrs. Jones

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11:51 am EST

Rite Aid customer service

Received an automated call about a prescription called in by a doctor not being in stock. In trying to call Rite Aide location on Germantown Ave, Philadelphia, PA 19144 to speak with pharmacist, I was in an automated message loop after countless attempts to speak with a person. Called the main customer service number. After being on hold for over 20 minutes, a rep picked up and transferred to the Germantown store into the same endless loop. Never spoke with a person at the pharmacy. Gave up after an hour of trying to contact the store. Prescription being canceled and called into CVS. Lost a customer for life!

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9:00 pm EST
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Rite Aid employee favoritism

I have a question but I refuse to give my name as I will be let go. Why is this being allowed? Employee, Susan Tunget, is allowed to work the same shift as her boyfriend, Doug Sperry a shift supervisor, whom she lives with. This is completely unfair as it's all about favoritism. Susan is constantly getting calls, at least 3 or more, here almost everyday. This Rite Aid, Ridgecrest CA, used to a nice place to work. She is able to do whatever she wants and the rest of us have to pick up the slack for her. Management here just turns a blind eye to everything.

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dhale58
Ridgecrest, California, US
Feb 08, 2022 7:15 pm EST

Had to change pharmacies. Rite aid in Ridgecrest was driving me crazy. They are so slow and I don't think they even care how long they make you wait. When you go through the drive thru it's going to take you at least a half hour. Ridiculous! And when you go in... it's just as bad. The last time I was there they told me my prescriptions were ready ( over the phone) when I went in there not only did I have to wait about 10 minutes (and they saw me standing there) the prescriptions weren't ready. They said it would be another hour. That was it! I had all my prescriptions transferred to WALMART! Not only does someone help you right away...the drive thru doesn't take forever. Oh, your prescriptions are ready usually within a couple hours, very happy.

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5:21 pm EST
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Rite Aid customer service

Wow. I have been using the pharmacy for a year now and have never had an issue. They now must have two employees named Marie, as I called yesterday and spoke with Marie at the front counter. I know this is not the same Marie who works in the pharmacy, as this Marie was very rude and short with me. Never had an issue when dealing with the Marie in the pharmacy, but the Marie who answered yesterday from OPTION 5, needs to have an attitude adjustment. I will go in from now on.

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Update by Ted Jobs
Jan 31, 2020 4:32 am EST

Called last night. Whats up with the rudeness from Tracy Susan Kelly Marie. What a joke no wounder why so many bad reviews! People need to go to either Walmart or Walgreens. Loose the attitudes.

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8:26 pm EST

Rite Aid pharmacy

I reported about a month ago about the pharmacist being a rude, pompous jerk. Now he was rude tonight to my mom too! She came home very frazzled by the rudeness of your pharmacist. She was doing me a favor to get my medication. I sent in a refill early this morning and your system said it would be ready at 12pm. My mom didn't go until 7:28pm and not only was it still not ready, but your employee was very rude AGAIN. Please do something about this!

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10:38 am EST

Rite Aid store employees

I recently went into a rite aid in Alliance ohio (address 1895 w state street alliance ohio 44641) where 2 of the Store clerks with name tags saying Stasha, & Teresa were at the register bragging about getting intoxicated and doing cocaine the night before then both the store clerks tried to persuade me and 15yr old daughter to go into the restroom by the pharmacy to do cocaine with then while they were working... I dont know what kind of manager allows that behavior but I for one will not be going back to that store due to my experience

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8:21 pm EST
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Rite Aid pharmacy

Hello, I am submitting a complaint against the pharmacy dept. at the address listed. Because of my insurance policy change I had to begin getting my medicine from Rite Aid. For the last 3 years it has been anything but "good customer service". The employees seem stressed and impatient every single time I go to pick up medicine. I tolerate this. What has become intolerable is the fact that the medicine is rarely filled at the assigned time whether it's the next day pickup or 3 days later pickup. Then to top that off many times some of the prescriptions were not filled at all! I have been shorted on a specific medicine a number of times which leads me to believe this prescription has some street value. And last, on several occasions some of the technicians and the pharmacist have not behaved "normal". Very scattered and clearly not focused. I can surmise I am not the only customer this is happening to since I encounter other customers very angry and complaining with the employee behind the counter.
I will be forwarding this complaint to my insurance as well as to the company I work for (Boeing Aerospace) in hopes we can get Rita Aid off our provided location for medication suppies. I somehow doubt this complaint will get any attention since I hardly believe this is the first complaint addressing this store. However I did want to follow the proper steps as I elevate my complaint. Vici Doubek

Rite Aid

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1:12 pm EST

Rite Aid pharmacy

Ever since taking over for Rite Aid, service sucks! you sign up for auto refills, they call to state prescriptions are ready, drive there "oh, not ready, can have it ready in 20 minutes"... not once but EVERY single time... and how many times in a six-month period does it take for them to get customer address correct, when you tell them every single time the correct address... terrible, terrible service

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Update by Jaeh
Jan 05, 2020 1:28 pm EST

WALGREEN PHARMACY: CURRY ROAD, Rotterdam, NY

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7:58 pm EST

Rite Aid blue emu

On January 4, 2020 at 4:20pm I went to the Downingtown pa. Store on Wallace Ave to talk to an employee about the above product I believed I was overcharged for, I was directed to the store asst or manager, her name was Fran, I produced my sales receipt and explained to her about my overcharge and the correct price that was posted, a difference of maybe $7.00, the lady was very rude and disrespectful, she did not want to hear what I had to say and kept ranting on I was wrong and look at the price quoted on the shelf, I showed her the price I looked up but to no avail, I usually let problems go if not handled this way, the lady needs how to act professional and dealing with people, I'll send my receipt and price in you as. Thanks, respectfully Carmen Semenza

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1:04 pm EST

Rite Aid incident.. fall coming into the doorway

1/3/2020 coming into the doorway at STORE # 00872, I
tripped over the loose door mat in the vestibule again coming into the store..I fell hard and bruised my left knee.

Passing by pedestrians (2) ladies come into the store to try to help me up, but I didn't feel comfortable with that..because in 7/2019 and 12/2019, I received two total left and right hip replacements. At that time a large very tall man, helped me up. I found out it was a Canada Dry delivery driver coming through at that time to drop of product...

Now, my problem is where was staff.. The incident happened around or a little after 11:30 am.. Once I got myself together, I motioned for the young man who when I later asked while ringing out my items told me his name was Omar. He took a look at the entrance of the doorway to see what I tripped over..all of this is documented on the store camera. Please take a look.
After that I waited to see if a supervisor would come. I got a cart and walked around shopped, about 20 minutes after my fall, April Gonzalez, Store Manager approached me in one of the aisles and asked me was I the person that fell?

I said yes, and informed her that
I was just waiting to see how long it would take for a Rite Aid employee to officially ask me, if I was alright, did you hurt yourself, do you need medical attention..etc.. I asked why did it take so long for her to get to me.. Ms. Gonzalez said she was working the register when I fell out and couldnt leave it and after that she went to file an incident report. There is a problem with that with me .

I could have seriously hurt myself...maybe I should go to the hospital! The concern is the process and how long it took for management to get to me. Check your store camera's you will see when I fell..who assisted, me shopping and when the manager actually finally got to me. There maybe training needed in this area to insure safety protection of the customer and Rite Aid employees.

Ms. Gonzalez took my name, address, cell and later as I was at the register asked me for my date of birth. She later came to me because I waited and gave me a number to Risk Management 717-214-8820 and incident #[protected]

Again my concerns are when anyone falls out, incidents occur or worst, the situation at hand needs to be immediately addressed. It took long for an employee to ask me was I alright...I'M A CUSTOMER ...who fell over something loose in side Rite Aid...not outside..I could have really hurt myself.

I'm actually still in the store sitting by Pharmacy issuing complaint, its 12:59 pm and I will need an emailed response in regard to my complaint...Any consideration to this complaint will be greatly appreciated and is crucial

Kimberly Mathis
5328 Priscilla Street
Philadelphia PA 19144
[protected]
Email: [protected]@gmail.com

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12:27 am EST

Rite Aid employee

I was totally blown away when I saw a picture posted on the internet December 19 2019 of employees at location 101 N. China Lake Blvd. Ridgecrest California 93555 giving basically thumbs up. I could not believe this being posted, as employee Susan Tunget was one of the employees featured in the picture. It is well known around Ridgecrest that this employee has been convicted on two counts of Welfare Fraud to Obtain Aid. This information can be found on The Kern County Superior Court website. If she had no problem committing fraud, are we to believe that she will not also steal from customers?

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11:13 am EST

Rite Aid pharmacy

I had a heart attack. When I got out of the hospital I was not given the medicine that was critical to me or I would die! I got home and didn't notice it was missing nor did I get a notice as to why. Prasugrel 10mg I called the hospital they found a cvs that was open and now I had to drive 20 miles away and now it's christmas day so your closed. My cardiologist said if I do not take this immediately I will die! Good job! Next stop lawyers office!

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4:36 pm EST

Rite Aid the cashiers

I have been a customer for many years there those cashiers very mean the ones working 5am hours . I said good morning I never get A reply also the facial expression I get when I want to check out. They all stick together to cover the nastiness also an elderly worker short man very rude I almost fell in entrance because floor was wet he said to go out side I have cheap boots on . Now I feel very bad shopping my favorite store

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2:29 pm EST
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Rite Aid pharmacy

I received a total thyriodectomy & had my Rx filled at Rite Aid. My husband picked up my Rx. But two of my Rx'd medicines weren't there. So I called. They told me those are meds can be picked up OTC. I asked if they though that was something they needed to share with their customers instead of leaving them with nothing. Problem was I needed liquid Tylenol due to difficulty swallowing. They didn't offer to order any or help at all, just said it's OTC. So I ask if the have adult liquid Tylenol 500mg OTC. They at first say yes, then decide to check & decide they don't. I don't know what to do so I ask if they can just switch the liquid to tablet form. They will need to call my doctor and get back to me. I call back bc I haven't heard anything. They tell me they can switch it to tabs. So my husband goes back to pick up these horse pills and OTC tums bc they wouldn't fill that since it's OTC. They tell him again these things are available OTC. But that's not my husbands job to figure out. And if that's the case the pharmacist should have informed him of this when he initially picked it up. My MIL being a nurse went to Bartell's to explain how I can't take these big pills & needing a liquid Rx for Tylenol. This pharmacist told her to have me take Children's Tylenol in liquid form and double the dose to 30mL every 6 hours. I have been going to this Rite Aid for over 20 years. In the last 3 years I've received Rx without measuring devices for the meds. I've been given not enough meds. It's terrible. I really think some quality control needs to be done. I also believe the pharmacist and technicians working December 21st in the afternoon need to find new careers. It is unacceptable.

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1:00 pm EST

Rite Aid pharmacy

This complaint is in regards to your terrible pharmacy's customer service. I've been going to this pharmacy located in Pendleton, OR for years and each year it steadily get worse. I have recently transferred my prescriptions to a neighboring cities rite aid pharmacy bc I'd rather drive 45min than deal with the terrible technicians attitudes.

This is my complaint list and concern. Technician "Colton" who works there is the worst person to speak with. I would like your company to call in and give him a simple task and see how he handles your question or concerns without disclosing who you are. He does not help ppl at all. He told me "I cant find your file, sorry" after requesting a script fill. I said I've been going there for yrs, "ya, sorry". I then ask to speak to pharmacist. Then my file is suddenly found by the nice pharmacist, of course bc he took 2 seconds to look me up. I always have a problem receiving help from this specific technician, whether it's over the phone or face to face. Please look into why you choose to employ such rude ppl, as it's driving your business to other towns. I fill more than 10 RX scripts each month. He's literally driving thousands down the drain for your company. He also refused to look for name twice. I stated maybe u have my name incorrect... "nope. Sorry". I work in a hospital setting and know this isn't right service to the community. I also quit referring ppl to your local store bc of my terrible experiences here. It's sad bc this use to be a great place to go, but not anymore. It's clear the technicians ruin the reputation for the hard working pharmacists as well.

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11:37 pm EST

Rite Aid albuterol inhaler prednisone and montelukast

My Dr sent my Rx 11:25Am 12/05/19 Thursday we came to pick it up by3:00pm thinking that by then it should be ready. Unfortunately n desperately we waited for one hour n 30 minutes. I prayed so hard for my inhaler to be done coz I have difficulty in breathing n also having wheezing so I approached Alisa the pharmacy tect after 40 minutes waiting she responded negatively with bad attitude she said to the Bombay pharmacist that I just came that make me sick in my stomach.In the first place by then it should be ready coz it was sent 11:25 Am at 3:00 we arrived Alisa said wait for 30minutes which it extended to one hour n 30 minutes wait for my inhaler.My point there is this two people are having attitude not considering that I can die out there due to difficulty in breathing so please take Action n do send someone to evaluate your employees especially this two people or else worst will come someone will sue you for negligence because of ineffective or inefficiency of this two people. An ounce of Prevention is better then cure.Do something about my complaint and take Action.Give displinary action toward them they are not an asset to your company they both have bad attitude toward people in need.

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1:00 pm EST

Rite Aid pharmacy employee

I am writing to inform you as to the most terrible experience I have ever had with your pharmacy. On November 28th I went in to pick up a perscription that was called in by my doctor on November 26th. It was very busy and they were short staffed on Thanksgiving day. The clerk took my info and I advised her it was workmans comp. I gave her the all the info that was given to me and she said it was declined, I then infomed her I had more numbers maybe they would help and informed her I would be out of town for the holiday and needed my medication as it was from a injury. She obviously was overwelmed between my needs and a customer pulling up to the drive thru. Her reply was " I don't have time for you!" needless to say that beyond pissed me off! I know what it's like dealing with the public as I do my self BUT you never ever say something like that to a customer EVER! This is the 3rd time I have had problems and the 3rd time is a charm as I will not be doing business with this company ever again!

Farewell!

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9:31 am EST

Rite Aid rude assistant manager

Veronica, was completely unprofessional rude and harassed me as a patron in her store. She immediately jumped out of character and suggested I was arguing with her which was not the case. As the assistant manager she should know how to uphold a professional conversation with the costumers. She has animosity in her voice, which led me to believe her attitude rooted off of racial bias. She was using a condescending, sarcastic, and aggressive tone while speaking with me in front of her employees and other costumers. As I remained calm and tried to, as the costumer, deescalate the situation, which as the costumer I shouldn't have to do. She seems unfit for the position she's in, and most definitely needs to be retrained and should be re-evaluated to assure she isn't not racially bias.

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11:40 pm EST

Rite Aid prescription

Re-ordered my 2 Prescriptions by phone At 9AM, it said it would be ready by 3:45 pm and I gave my phone number to call if any problems. I arrived to pickup my prescription at 8:30PM, they said they were out and would have it tomorrow. No one called to inform me they were out. I was on my last pill and would need it to continue. This is second time Rite Aid has had problems with my order. Very Disappointed.

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6:17 pm EST

Rite Aid rude/poor customer service representative and supervisor.

I went to my neighborhood location to pick up a bottle of dry shampoo. There was a 13oz bottle marked as on sale for less than two dollars (before tax) when the lady at the register rang me up she said my total was thirteen dollars and some change. I explained to her that the bottle had been marked as being on sale. She asked me what the sign said and I told her "$1.74 or something like that". She called for the supervisor to check the price. While the supervisor was checking the price the lady at the register says "I doubt it said $1.74" to which I replied "it says a dollar and something cents".
Many minutes later the supervisor returned with the sale tag in hand explaining that it was for the smaller travel sized bottle by the same brand. I replied "so the sign was just in the wrong place?" (hoping that I could purchase the smaller size).
This is where things get frustrating. Her response to my question of "so the sign was just in the wrong place?" was as follows...
"no, we didn't sign it wrong. It's being discontinued, so we dont have it." (in rude tone). This response makes no sense.
If you dont have it, because it's being discontinued, why do you have a sale sign for it? On your shelf? On the bigger size? Covering the actual price of the big bottle? Nothing about her response made sense, she was rude, the cashier was rude, and after all the rudeness she couldn't even accept that a simple mistake had been made on their end regarding the sale tag. Instead she chose to treat me as though I had made a mistake by shopping there. The least she could have done was honor the price on the sale tag that had been hung on the bottles in order to show good faith in customer service. Or even just give a reply that makes sense. Instead she was rude and did not take responsibility. I returned to the isle, grabbed a travel size bottle of a different brand, and left.

Register #7
Transaction number#1090819
Cashier #52557119
Date 11/12/19. 1:01pm
Store #05255

The store manager doug is a very nice man who always offers above and beyond customer service. Unfortunately I did not catch the name of the very rude lady that did not do the same today.

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Rite Aid Customer Reviews Overview

Rite Aid is a retail pharmacy chain offering a variety of health and wellness solutions. Their services include prescription dispensing, over-the-counter medications, health and beauty aids, personal care items, and photo services. Customers can also access immunizations, walk-in clinics, and pharmacy services online or through their mobile app. Rite Aid operates numerous locations across the United States, providing convenient access to essential healthcare products and services.

Rite Aid In-depth Review

Overall Rating: 4/5

Website Design and User Experience: The Rite Aid website is clean and easy to navigate. The layout is intuitive, making it simple to find what you're looking for. The search function is efficient and the overall user experience is smooth.

Product Range and Availability: Rite Aid offers a wide range of products, from everyday essentials to specialty items. The availability of products is generally good, although there may be occasional out-of-stock items.

Pricing and Discounts: Rite Aid offers competitive pricing on most products. They frequently have discounts and promotions, making it possible to find good deals. However, some items may be priced higher compared to other retailers.

Customer Service and Support: Rite Aid's customer service is generally reliable and helpful. They have a dedicated customer support team that can assist with inquiries and resolve issues in a timely manner.

Shipping and Delivery: Rite Aid offers various shipping options, including standard and expedited delivery. The shipping process is generally efficient, with packages arriving within the estimated timeframe.

Return and Refund Policy: Rite Aid has a fair return and refund policy. They accept returns within a specified timeframe and provide refunds or exchanges for eligible items. However, some restrictions may apply to certain products.

Loyalty Program and Rewards: Rite Aid has a loyalty program that offers rewards and discounts to members. The program is easy to join and provides additional savings for frequent shoppers.

Pharmacy Services: Rite Aid's pharmacy services are comprehensive and reliable. They offer prescription filling, medication counseling, and immunizations. The pharmacists are knowledgeable and provide personalized care.

Health and Wellness Resources: Rite Aid provides a range of health and wellness resources on their website. These include articles, tips, and information on various health topics. The resources are informative and can be helpful for customers seeking health-related information.

In-Store Experience: The in-store experience at Rite Aid is generally positive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed.

Mobile App Functionality: Rite Aid's mobile app is user-friendly and offers convenient features. It allows users to refill prescriptions, browse products, and access exclusive deals. The app is responsive and provides a seamless shopping experience.

Social Media Presence: Rite Aid has a strong social media presence, with active accounts on various platforms. They regularly engage with their followers, sharing updates, promotions, and health-related content.

Community Involvement: Rite Aid is actively involved in the community, supporting various charitable initiatives and organizations. They participate in local events and contribute to community development.

Sustainability and Environmental Initiatives: Rite Aid has implemented sustainability and environmental initiatives to reduce their carbon footprint. They prioritize recycling, energy conservation, and responsible waste management.

Competitor Comparison: Compared to its competitors, Rite Aid offers a good selection of products and competitive pricing. Their customer service and pharmacy services are on par with other retailers in the industry.

Pros and Cons:

  • Pros: Easy-to-use website, wide product range, competitive pricing, reliable customer service, comprehensive pharmacy services, informative health resources, convenient mobile app, active social media presence, community involvement, sustainability initiatives.
  • Cons: Occasional out-of-stock items, some products may be priced higher compared to competitors.

Summary and Recommendation: Overall, Rite Aid is a reliable and customer-friendly retailer. With a user-friendly website, comprehensive product range, and competitive pricing, they provide a positive shopping experience. Their customer service, pharmacy services, and health resources further enhance their value. We recommend Rite Aid for your everyday needs and health-related purchases.

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Phone number

18007483243

Website

www.riteaid.com

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