The complaint has been investigated and
resolved to the customer's satisfactionResolved Rick Case Hyundai Duluth — sales practice/contract
resolved to the customer's satisfaction
I purchased a car (2009 nissan altima) on 6/15/2012 from rick case hyundai. A few days later they called me back in and said I did not have a loan as originally stated. I went back in and spent about 4 hours in their store, I gave new paperwork and was sent home with the assurance I had a new loan but no new paperwork or signatures was required.
On 7/9 I had an appointment for the service department to complete the we owe they promised, which was to fix the driver’s side window and buff out the car and touch up the paint on the car. I arrived early for my appointment and was told the we owe was not in the system. I had to wait for my salesperson. At that point they decided they would not honor the entire we owe due to mileage placed on the car by me. I explained this had nothing to do with my miles and that it would have been handled sooner if 1-they would have had an earlier appointment time for the week prior and 2-if they would have handled the financing properly the first time.
Shortly afterwards, casey lloyd (Finance) came over and directed me to his office to inform me there was a problem with the loan again. There was no loan. I was in the dealership for over 8 hours. By the end of the work day, he informed me everything was fine and he would contact me by 12noon the next day.
That never happened.
By 7/16, I started reaching out to them for answers. On 7/17 I received a text from my salesperson (Raul joseph) saying he spoke to steve (Gm) and they didn’t see any problems and everything was fine. I asked what I should do about my expired tag. No response. I continued emailing casey. On 7/23 he responded and said he was returning from out of town and had many emails to answer. He stated that I would need to secure a co-signer or return the car.
I expressed the issues such as I no longer had the car I was driving initially, the time taken away from work to handle and the fact that my credit score which was already challenged dropped 70 points. I also told him my work depended on me having a vehicle to work. I told him I was willing to discuss other options even paying the dealership directly. The distance from my home to the dealership was over 1 hour away. There was never concern for that or me getting back home. I asked if I could have a meeting with him and the owner. He said I could bring the car in and talk to stephen gronberg (Gm), who is normally always in the dealership and I could come up and talk to him. He never acknowledge my issues or concerns and basically stated bring in the car. I asked about my $1200 down payment. He turned that email over to john gibbins on 7/30 who said he wanted me to come in and we could meet and they would look over the vehicle and we could go over the appropriate refund.
As mentioned, no one responded to the fact that I did not have the funds to secure a vehicle elsewhere, transportation home or time away from working again.