RHB Bank
reviews and complaints

Do it may concern I signed up to enter a drawing for samsung phone for 1 dallor I then have had several attempts to deduct money from my account from wlopshop no where did I read or agree to anything other then this 1 dallor how do I stop these people from scamming me please help. Im reading on the complaint board that this has been happening to other people why are you allowing this to continue to happen

RHB bank is the worst ever bank in Malaysia. I applied for housing loan in 2019. In the agreement I agreed to pay monthly installment of 1.7k when the loan fully disbursed.
Since my property still in progress, I just need to pay the progress fee which around. 400 per month. I made payment every month and no issue until Oct 2021.
Suddenly I saw my Nov outstanding amount become 2.7k which I need to pay before Nov 18 21. Bank never call or write to me to explain details about this sudden increment.
I tried to get the explanation from bank by calling the customer service but never get to talk to human, instead need to listed for that stupid machine keep talking about the same thing. I wrote an email and get the reply saying that it has been forward to relevent department. Almost 2 weeks still nothing.
Please respect your customers, without customers you are nothing.

Dear RHB

I would like to convey my utmost dissatisfaction on how your team treated me today in RHB MOUNT AUSTIN JOHOR BAHRU.
12/10/2021 Tuesday I went to RHB branch to activated my I savings account i was almost wait too long and entre the main branch at 12.25pm. Telling the customer service to activate the savings account but she start to introduced savings plans about RHB card ... firstly that not my concern but she ask me to bring other documents such as Employments / confirmation letter, payslips 3 months, bank statements 3 months, Ulities bills and hp bill statements.
when im applying in online there was indicated payslip and nric only.
im almost wasting my time for 40 minutes and she saying that if im open the savings account monthly deduct Rm 1000 no need the supporting documents and straight away can open i savings account.
IS THIS RHB TERMS AND CONDITIONS ISIT? i totally upset with the quality services and she gave the appoitment on 18/10/2021 to open account ..

I shall to wait one more week for opening account but initial inside the branch indicated can apply anytime ...
please finalized one SOP that people can understand ...
I believe RHB bank are most giving important to customer..im need someone will get back to me about this issues and updated

Sangat kecewe bila call rhb tidak berangkat. walaupun isu topup hanya rm20 shj tp tetap duit. jika ramai yg kena macam ni rhb yg untung, kami pengguna yang rugi. PKP pkp jgk tp orang lain pun kerja jgk takde la sampai tak boleh nak angkat call. Saya topup dr kelmarin ahad (10/10/2021) jam 6.39 am. sehingga sekarang masih belum masuk kredit tu. tapi duit telah ditolak dalam bank! how? call rhb berjuta kali but no response.

i already find out about this matter few weeks already which is im unable to do any transaction using atm, online banking or debit payment.
already walk in into RHB bank to resolve this matter but they say that they unable to detect the problem and cannot resolve it.

when im try to withdraw money at atm, resp code : [protected] will come.

I am very disappointed and fury with the customer service online of RHB (+603-[protected]). wasted my 5 minutes waiting on the line then dropped off with any people answering my call (3rd Sept- 7th Sept). I have made 14 calls over the span of 3 working days to this number. Kudos to you RHB..

Your website only refer me to this number and no other number given. All I want is just a help on the log in issue of my mobile app which I have been using normally prior 2nd Sept.

Don't refer me to emailing, I want to solve my login issue on the spot on my smartphone and talking to a real customer service officer.

I'm client of RHB would like to ask for RHB to improve Customer Service [protected] Card Center,

I call many times, but u unable get through n nobody pick even working hour.

I email many times, but only auto respond n nobody reply.

Disappointment

Terence Eng

I've called customer service hotline several times and still does not pick up my call! It has been happening frequently lately!

The worst bank ever. Period!. The customer service & correspondence units are robots, not people! No empathy at all!

You call their customer service line, wait for 10-15 minutes until the day you die nobody will pick up your call. How can it be like this? I've repeatedly call 3-4 times in a row (imagine how long do you have to wait) and call was abruptly ended.. just like that! You've wasted 40-45 minutes on the phone yet nobody pick up your calls!

Then there is an option to raise enquiry to their internet banking system. You have to wait 3 days for someone to reply to a simple enquiry. But it doesn't end there, when they replied to your electronic enquiry, they gave u generic replies that does not bring a solution to your problem! Then they dragged the thing unnecessarily and you have to keep on chasing them for updates!

Solution: email them @Customer.[protected]@rhbgroup.com pertaining to your unresolved enquiry and don't forget to cc Bank Negara Malaysia email [protected]@bnm.gov.my and trust me RHB will quickly call you to assist! They're afraid of BNM only. Rubbish bank ever

Kenapa nk call ckp dengan customer service pun susah

Merujuk dengan perkara diatas, nama saya sri ganeson a/l nadarajan, no, k/p [protected] adalah pelangan setia
Rhb selama 22 tahun. Saya mempunyai/ berurusniaga dengan bank melalui akaun simpanan, akaun semasa, 3 pinjaman perumahan (1 aktif), kad credit dan pernah ada pembiyaan peribadi.
Saya setiasa memberi peluang rhb bank untuk mengaut keuntung yang lumayan.
Tetapi perkhidmatan atau layanan diberi melalui kakitangan bank amat teruk dan mengecewakan serta tidak berpuas hati.

1) tidak beri layanan penuh dicawangan rhb kg. Baru sungai buluh.

2) penyata akaun semasa tidak menerima satu masa yang tetap. (kini dan sebelum covid 19).
Penyata akaun bagi peniaga adalah amat penting. Sering berlaku kelewatan walaupun ada system e-statement. Contohnya penyata bagi bulan june 2021 diterima pada 19 july 2021. Baik, tapi tidak dapat buka dengan password yang sediaguna selama ini. Call customer service dari pagi hingga mlm untuk dapatkan bantuan tetapi tidak respond... Rujuk cawangan rhb kg baru sungai buluh, jawapanya,... Saya akan check.

3) panggilan ke customer service tidak dilayan.
Harus/ terpaksa buat percubaan panggilan berpuluhan kali (dari pagi hingga petang) untuk berbual sekali serta mengadu masalah dengan kakitangan customer service. Servis panggilan balik daripada cutomer service tidak diwujud atau tidak berfungsi.

4) tidak ada nombor hubungi cawangan.
Menghadapi kesukaran dlm apa jua urusan dengan cawangan. Kini ancaman covid19 yang meluas.
Kita terpaksa walk-in setiap kali.

5) tidak ada jawapan bagi permohonan kad kredit dan permohonan bagi meningkat kad limit. (cawangan)
Jika ingin megetahui keputusan permohonan... Sering jawapan yang sama daripada kakitangan bank iaitu
A) hq akan call kamu. B) adakah kamu terima panggilan daripada hq? Tidak ada nilai tanggungjawab dan harus mendidik.

6) membekukan wang simpanan jika bayaran kad credit lewat satu dua hari.
Siapa beri kuasa kepada pihak rhb bank membekukan wang simpanan? Adakah dalam perundangan malaysia?
Saya seorang pengusaha restoran. Sukar menjalankan aktiviti harian jika modal dibekukan. Tiada hasil pernigaan bagaimana buat bayaran? Satu tindakan yang tidak waras dan menunjukan kebodohan kakitangan. Adakah saya tidak bayar berbulan atau bertahun-tahun. (sila semak akaun credit card)

Saya meminta dan ingin menerima penjelasan daripada pihak berkenaan yang bertanggungjawab.
Saya berpercahaya bahawa bank rhb tidak berfokus setakat keuntungan berbanding perkhidmatan.

Sekian terima kasih.

Sri ganeson a/l nadarajan.

We received an e-statement through email & found that the account is not belong to us.Is so ridiculous! Why u all make so ridiculous mistake & send other customer account info to other parties & that means our account as well has send to other parties to know our balance.This mean u all didn't protect our accounts as P&C.Then u all send another email & asked to delete the email that u all wrongly send the statement.This is not an excuses.

I am staying in Singapore and have a saving account at RHB Permas Jaya that was inactive since 2020 due to the COVID-19 pandemic and closure of cross-border. These made me unable to do any transaction till now.

Received a letter dated 26/02/2021 in middle of April 2021 and was given 1 month to make a transaction, which was overdue after receiving the letter. I had tried to call without success and an email replied that Permas Jaya branch will response and yet to hear from them till now.

I would like the RHB to take note of the COVID-19 pandemic situation and to activate my saving account in order for me to make a telegraphic transfer.

Thank you
Lee Thian Guan
SA No: [protected]

Sehingga skrang status instant trafer saya pada petang 4/5/2021 masih belum diterima oleh pihak yang saya transfer... trnfer dari acc saya No: [protected] kepada penerima Acc maybank No:[protected]... masih belum selesai... Harap dapat bagi detail lebih lengkap...

I understand that to renew existing fixed deposit placement at the promotional rate of 2.35% pa, an additional 10% fresh fund is required. As such, on 11.3.2021 at about 10.30 am, I went to RHB Bank Berhad, Bandar Sri Damansara Branch with RM10, 000 for placement of fixed deposit at your promotional rate of 2.35 % pa and at the same time to renew my existing fixed deposit which matured on 11.3.2021 itself of RM40, 235.28 together with the accrued interest of RM488.84, ie totalling RM40, 725.12. However, my required transactions were rejected by your Branch Assistant Manager by the name of Mr Allen (though I understand that this is not his name per his identity card), that the fresh fund of RM10, 000 has to be added onto the RM40, 725.12 at the same time and to place on fixed deposit to be entitled to the promotional rate of 2.35%. To me, this is a radiculous abhorrent heavy handed conduct to enforce customer's preference in how fixed deposit denominations is to be placed to serve as a convenience to ownself rather than the customer's convenience and preference as how and what denominations fixed deposits are to be placed. The underlining requirement of additional minimum 10% fresh funds had been met but your Mr Alen just can't be bothered and wants to have his own way and not totally service orientated to customer's preference eventhough the fresh fund requirement of 10% had been met. Please advise on an urgent basis. I can always met the appropriate personnel at your Bandar Sri Damansara Branch to sort out this matter on an urgent basis. Please note that I do not want to meet your Bandar Sri Damansara Branch Manager or Assistant Branch Manager as I view them to be not service orientated. Your urgent immediate attention is much appreciated. My information is as follows :
Name : Chan Kwai Chun
NRIC No. : [protected]
Tel No. : [protected]
A/C No. : [protected], Principal Amt : RM40, 236.28, Int : RM488.84

Mine is an extremely serious complaint. At this stage I would like to know what action I can take if the complaints department at RHB dismiss my complaint? It is to do with staff negligence, the result of which may endanger the account holder's life. RHB is fully aware of this outcome.

It takes almost 1/12 just to get full settlement letter for my personal loan.. Very bad service and dissappoiting.. Had no experience things like this so far with other bank.. I need that full settlement letter to do loan.. If it so late like this.. The letter will expired and I need to request again and go trough all this [censored] all over again.. Which part of stupidity is this?

1) I have been trying to contact your customer service for 2 mths..NO ONE ANSWERING!
Left my contact no [protected]) but its registering as an invalid no
2) Sent an email on 07/02/2021 BUT NO RESPONDS UNTIL NOW!
3) Unable to do yr eFD promo since last year!
4) Everytime I called your customer service ppl they are not well versed to WHY the eFD promo cannot be transacted.
Excuse: a) IT System Error
b) You hv reached yr quota fr the promo

EXTREMELY VERY BAD SERVICE!

I've made an email request to waive InActive/unused credit card charged with yearly services of RM200.00 thus terminate the account with immediate effect together with another request to terminate another active credit card that has been fully settled on all debts.
Never been attended from The RHB Customer Service since 27/01/2021.

It is unbelievable for a Customer Service ignoring their customer's request even though the email address is valid.

Email nowadays is an important channel especially during Covid-19 pandemic through out Malaysia.

My insurance may lapse due to my RHB credit card unable to do monthly auto premium deduction without any reason, I tried to call RHB credit card 24 hours customers service centre 03-[protected] for help but I call from morning until night for almost 3 days, it was not answered.
I'm also leave my phone number for several times for the answer machine, still nobody call back.
I also email my problem, my personal and my card details for customer.[protected]@rhbgroup.com for few emails but I already waiting for 4 days still no feedback.
Just wondering how if I lost my credit card in oversea and How can I stop the thieves for using my card?
I got no choice but I have to take the risk to go RHB Bank Main branch Jalan Tun Razak personally on this COVID-19 pandemic season.
This is the most bad experience ever had in my whole life, so I had decided to terminate my credit card and all my bank account from RHB because they are unable to provide good facilities and services for all the consumers, unable to delivered what consumers needed, They (Service Provider) may gave more excuses due to pandemic moments, they also made more difficulties and problems for consumers.
Warmest Reminder:
Please do double check your insurance auto premium deduction if you are using RHB credit card, please do not wait until things is happen then only you realised your insurance has passed due.