Enercare reviews and complaints

Back on December 21 2016, I agreed to a heating and cooling maintenance plan. Booked an appointment only to have a no show, re-booked, and same thing again. I had phoned and said I want a refund. At this point I was ineligible for a refund. So I ended up paying $109.99 for each heating and cooling plan which is a total of $219.98 +HST. I never had any inspections done, and when they would call me to book appointments every couple of weeks, I continued to express I want nothing to do with this company as it had wasted enough of my time and 2 days off of work. This went on all till the end of December 2017. I opened my Enbridge bill which my enercare bill comes with, and I was charged again for this heating and cooling plan at the end of January 2018. I phoned right away, and spent countless hours on the phone only to get told its too late to cancel, your ineligible for a refund. I spoke with 2 different employees there who had said the balance would be cleared. It wasn't, so I had phoned again an spoke with a manager who said its to late to refund me my money meanwhile there hasn't been a single inspection done on their part. Please help, I don't want to pay a grand total of $439.96 +HST for absolutely no service. My hands are tied!