Enercare Home & Commercial Services Limited Partnership

We purchased from Enercare company in Ottawa Summer of 2019 furnace and ac unit attached after flood in our basement because enercare technician were unable to fix our ac unit, they suggested to buy their whole unit furnace not only ac that we need and have problem with (I am sure they did not fix it on purpose and caused un 2 flood in the basement so we can purchase their product) we bought whole furnace unit from enercare cost us $13000, new furnace was not installed properly, was not cooling enough they had to change to larger unit, also the larger unit was installed incorrectly especially the pipes and the drainage, and this caused us 2 floods in the basement. Total floods for 2 summer is 4, ruining our basement, caused us lots of damage, and problem, and they denied any wrongdoing, what a company, please never deal with enercare

Back on December 21 2016, I agreed to a heating and cooling maintenance plan. Booked an appointment only to have a no show, re-booked, and same thing again. I had phoned and said I want a refund. At this point I was ineligible for a refund. So I ended up paying $109.99 for each heating and cooling plan which is a total of $219.98 +HST. I never had any inspections done, and when they would call me to book appointments every couple of weeks, I continued to express I want nothing to do with this company as it had wasted enough of my time and 2 days off of work. This went on all till the end of December 2017. I opened my Enbridge bill which my enercare bill comes with, and I was charged again for this heating and cooling plan at the end of January 2018. I phoned right away, and spent countless hours on the phone only to get told its too late to cancel, your ineligible for a refund. I spoke with 2 different employees there who had said the balance would be cleared. It wasn't, so I had phoned again an spoke with a manager who said its to late to refund me my money meanwhile there hasn't been a single inspection done on their part. Please help, I don't want to pay a grand total of $439.96 +HST for absolutely no service. My hands are tied!