Enercare Home & Commercial Services Limited Partnership review: Billed for services we did not receive and property we did not own

In April 2025, I cancelled my account because the property was sold and transferred. The entire move process was completed correctly and in advance, with confirmation from Enercare saying no further action was needed and the service would be cancelled on the transfer date.

Since then, Enercare continued to charge me for 4 months after the transfer date! They charged the new owner AND I for service at the same address. I called to complain and they said someone would get back to me.
Almost 2 weeks later, no emails or calls. Called them today, they were too busy to answer the call, and I left a call back number. 5 hours later, no call back. I call again, and all they can say is "Sorry, you have to wait for 1-2 billing cycles to get reimbursed."

How is that ok? They charged me for service they did not deliver. 1-2 billing cycles will go by with additional charges due to their mistake and they will not reimburse payment now. They expect the monthly payments to be made on time or pay a late penalty/interest. If THEY don't pay on time when they wrongfully take your money, you have to "wait for 1-2 billing cycles! It's how the system works."

They are the worst company every! Lots of excuses and no resolution! Asked to escalate the incident and was told I can't, "that's the process".