Republic Services review: Do not use republic service you wont get service!

I was a customer for almost 9 years. For the most part, service was acceptable. However, this past 6mo has been ridiculous. Missed pickups, missed rescheduled, and then when I called to ask why my recycle wasn’t being picked up, I was told that it was delayed for 3 cycles (aka 6 weeks). When I called to cancel all services, I was told that I should have called about my missed recycle that they didn’t know what I was talking about there was no service announcement. So, I called back, this time, they apologized there was an announcement they don’t know why I was told that. Then I was told it would be rescheduled. Not 10 in after we hung up, I received a call back apologizing that, the info was incorrect and all services were on hold/delayed. Then I called 3x in total to cancel services and finally they let me. I expressed concern that I had been on auto pay and I didn’t want to get charged. I was assured that if I removed my banking info I would not be charged. I was. I was charged 13 days after I was NO LONGER a customer. After several more calls I have been basically told, sorry, but you must wait for us to issue a check to refund you and that will take 6-8weeks. SERIOUSLY? WTF? I do NOT recommend this company. They will disappoint you and not show up. They say it is because they don’t have enough employees. Well, if you treat them like you treat your paying customers, I can imagine that no one wants to work there.