Republic Services

Having problems getting trash picked up.
July 25 Thursday is regular trash pickup, it was missed, called republic Friday the 26th and reported
the missed pickup Calle Milsa Robin(327-806-2020)was told a supervisor of the supervisors would call me.No call No pickup
Monday july 29th called republic could not get any answer at lo-8518cal republic tried
337-806-2020-and 337-806-2000.Only tape .
Contacted LCg 33729-8518.They said the enterter the missed pickup and would email
Republic. Also called republic 408-627-2700, was told they would pickup monday or tuesday .no pickup .
This after the last problem with pickups
July 4th and july 11th were missed called on the 5thof july and on the 19th of july
and got no call from anyone about getting a pickup.
July contact Lafayette consolidated government they issued fine and contacted republic the be sure the pickup on the 18th of july was done.
info
Agnes Richard 606 Credeur road Scott louisiana 70583(3-0833-6259196)
Jennifier Richard 606 B Credeur road Scott Louisian 70583(3-0833-0354787)
I contacted
Milisa Robin at 337-806-2028 and Donna george 337-806-2020.
Lafayette Consolidated government at 337-291-8518
LCG inspector for waste 337-291-8538
I need Aug 1st thursday next due pickup to be done.
My enail address is
[protected]@prodigy.net
Kenneth Richard (son of agnes richard and brother of jennfier richard)
Thankyou

We signed up for services months ago, and had our trash picked up a total of 3 weeks. We called them constantly, and they said they would do a bulk pick up. They did NOT. The supervisor said he'd do it in person, which also did not happen. This went on for like 2 months. We had established that we wouldn't be be billed due to lack of services. But... they hiked our bill to $250.00. Yet, another bill says $100 (ish) for the same period. They threatened to cancel our acct, but when I called they stated our acct is already cancelled. Customer service said there are no notes on our (mounting) complaints. FIND ANOTHER COMPANY TO AVOID TRASH RELATED HEADACHES. Their service is inexcusable!

On Thursday, July 4th around 10:00am, my neighbor and I were talked at the edge of my driveway. It was then that I noticed that my chain link fence was damaged with the end post being completed out of the hole in cement and it was laying about 6-8 inches away from the hole. There is a large piece of driftwood that is the inside corner of my fence, where the main post that is damaged is, and it was almost laying down vs. standing up.

I was out weeding in the front flower, bed next to the fence, Tuesday evening (7/2) around 7:30pm and the damage wasn't there then as I would have noticed it at that time. It also wasn't damaged when we put the garbage can out Wednesday (7/3) around 12:30ish (which is by the fence that is damaged) for trash pickup that day. Based on the damage and the timing I felt like the garbage truck may have done the damage when they picked up my garbage on Wednesday afternoon.

I checked my Ring video but unfortunately I had deleted everything prior to 3:03pm Wednesday, which the video that I do have shows that the garbage had been picked up by then because the lid on my garbage can is open. I deleted all of the videos prior to this time, without viewing each video, due to the volume of video footage I receive just from cars driving by.

On Friday, July 5th, at 10:06 I called Republic Services regarding my fence. I spoke with Kendall (female). She stated that she would have a supervisor call me. At 11:51, Wyatt (can't read the last name that he wrote on a business card) said that he received my information and that he would be out in an hour to look at my fence. He showed up around 2:00pm.

Wyatt was at my house for roughly 10 minutes, which at that time, he put my garbage can up against the cut in my fence post and verified that it was the same height but he didn't seem to think they were responsible due to the lack of black paint that the arm on the truck would have left and he said that the arm on the truck goes out, come in and then lifts. He said that because of this movement it wouldn't have pulled the post completely out of the cement. He asked if I had video, which I explained I didn't due to deleting everything but I have video from 3:03 pm on Wednesday to current. He pulled out his phone and told me that they picked up my trash at 2:42pm and that since I didn't have video he would have to look into this. He stated that he would be out the next day (Saturday) to take pictures. He then left. I don't recall him taking any pictures on Friday but I can't be sure.

I was home on Saturday, July 6th, until 4:00pm and he never showed up nor do I have any Ring video showing him coming over. I contacted Ring to see if I could get back my videos once deleted but I am not able to do that because I didn't actually download any videos to their server before deleting them.

My neighbor across the street has a Ring and I was able to connect with Sunday evening when he got back into town to see if he had any video. The link below is what he has but unfortunately it doesn't show the side of the truck with the arm.

On Monday, July 8th, I called Wyatt at 3:05pm. He did not pick up so I left him a message to see if he had any updates and that it was my understanding that their trucks have cameras and asked if he could pull the camera footage to see if they showed anything. He never called me back on Monday.

On Tuesday, July 9th, after not hearing back from Wyatt, I called him again at 2:52pm and asked him to call me with an update. He still has not returned my call.

On Thursday, July 11th, at 4:00pm I called and left Wyatt yet another message.

To date, he has never returned any of my phone calls.

I have filed a Police report (report ID 913291) with the Boise Police department.

I am extremely disappointed with the lack of follow through from Wyatt. If Republic
Services is NOT responsible for this, you sure aren't doing a very good job defending or proving that. If Republic Services IS responsible, they sure aren't doing the right thing, morally or ethically.

This is from your website:

At Republic Services, we're guided by five essential core values - to be Respectful, Responsible, Reliable, Resourceful, and Relentless in all we do, every day. Our highly passionate, professional team is reminded of these principles every time they see the five R's joined together to form the Republic Services Star. It's what makes us who we are, reminding us to keep our customers at the heart of it all.

I don't see where Republic Services or Wyatt is keeping up with your "values".

I would appreciate SOMEONE from your company to contact me for possible resolution.

Ring video from neighbor:
https://ring.com/share/6709540301417890825

My trash was missed on 7/4 making it the 8 or 9 time this year. I called to report the issue and was told that someone would be out on Monday but they never showed. I called again on Monday to inform that no one showed and was told that they would be out on Tuesday. I then called the county Solid Waste Dept who asked if I had contacted the contractor (RS). I advised that I had, but mysteriously the county could not see any of the complaints. The Rep then told me to place trash on the curbside and it would be picked up on normal pick up day which is Thursday. I called RS back and was advised the same thing. Thursday finally rolls around and the lazy SOB's only pick up the blue container and just leaves the rest of the trash. I called them back and they tell me that someone would be out today and pick up missed trash, but as you already know, no one showed up. I later saw truck #2004 and 2011 in my neighborhood picking up trash. I flagged the drivers down and advised that my trash had been missed. The driver of #2004 told me I should have had the trash out earlier and that if I wanted to complain I should call the customer service number on the back of his truck. 9 days, 21 phone calls, and a lot of lies I still have trash outside my house.

Lousy service, missed pick ups. Poor local schedule for pick up on Monday's with many holidays on Monday's. No make up and no pick up until following week. Customer service lousy too. had for several years before having enough BS. They screwed up pail pick up as well, having me haul full can with garbage out in summer heat, back to the house because pick up was missed/skipped. My neighbor's was but skipped mine, I'm done with these jerks. Big company, doesn't care about service

I received a letter today from Republic Services stating that they will no longer provide us with trash services. This is quite upsetting when the week prior I had called to complain because our trash was not picked up in over a week. That may not sound like a long time but when you have 7 children, the trash piles up fast. I called everyday to find out if they were coming because not only were we piling up in garbage but I don't like keeping my trash out in my street for over a week hoping they show. It's quite unprofessional that they wish to cancel services on me when it was their fault they didn't show up.

They did not pick up my trash the blue trash and black while everybody got pick up. Today the reschedule day I heard trash pick up the lid open so I taught they pick up my trash when I look inside the trash still there. They did not look if they got the trash what's going on will these happen every trash day . I got it reschedule again Tomorrow hope they pick it up for the third time and double check that the trash is inside already in there truck not just open the lid

There is so much to say. I have not had so many problems with my garbage pickup until your company acquired our area (morgantown, wv and monongalia county). Since january 1, 2019, we have had three (3) weeks when we had no pickup and at least 4 days you did not show up. This past week (we have a friday pickup date), our service was moved to saturday because of the memorial day holiday. We received a call that "due to unforeseen issues we are not picking up today. We might be there monday but will resume regular service next week." when I called and asked for a discount, I am told that they can't. All the friday pickups know why we are delayed — the city of morgantown penalizes you for not picking up, a clause in their contract. Those that live outside of the city don't have any recourse. No that is not true — we can leave your organization.

I have drug my feet on changing as the employees do a great job when you provide them the equipment and time but you will never receive another check from me. I am switching services effective july 1.

Keith g. Myers

Cc: donald m. Slager, ceo
Jon vander ark, president
Tim stuart, coo

I was behind one of your trucks in Delaware on I95 yesterday morning. This truck was spewing rubbish all over the highway. I took pictures of the truck hoping that somehow I could identify it. However it is not easily recognizable since I could not find a license plate. So I tried to take a few pictures so that you could identify it. Also, you should be required to send someone to pick it up.

I have a laundromat in plymouth ma I purchased in 2014 after a 32 year career with a major corporation. Upon purchasing I took on the previous owners trash company, republic services. I signed an agreement on 5/3/14 without any explanation of a 3 year automatic renewal clause. My original cost was $52/month...4+ years later my cost grew to $110/month... A 104% increase over 4+years. I've had one price increase in 4+ years! I called your customer service on numerous occasions during this period without ever receiving a return call. That's when I understood an owner running a small business is not important to republic services. I left many calls seeking help (simply looking at all expenses)….. I never received a return call until I told your customer service to please come an pick up your 4 yard container and that I had made other arrangements... And after I read the clause in your t&c's (terms and conditions) and it clearly states, I would be "noticed/informed" of any increases via some vehicle prior to incurring additional expense. To date, during the 4+ years, I never received a call, a letter, nor ever heard from or knew a sales person existed, a message or any means of informing me of additional costs.

Hopefully republic services will respond and make appropriate changes to their notification policy, have a responsibility to small business accounts and open lines of communication. I fully realize an approximate $655+ doesn't mean much to a company like republic services, however it means much to a struggling small business.

Thomas galligan, owner

I live in hillsborough greens hoa community. Our contract is for 1 free bulk item pick up per month. When requesting bulk item pickups, there has often been a charge, that members of the hoa must call in, to have removed. I called 12/26/18 to have such charge removed from a november 2018 pickup. The customer service representative was confused and told me there was no such clause in my hoa agreement. I asked to speak with a supervisor. At that time, I spoke with delilah.

Delilah told me that there was no such binder in my hoa contract and she would waive the bulk item fee, but she was noting my account that I would get no additional free bulk items. I asked when did this change happen. She said she didn't know the date it took effect, but it was effective immediately.

I also asked about the increase in my monthly billing (effective 3/30/19) she said it was the responsibility of my hoa to notify us of republic service fee increases. I told delilah this doesn't even make sense that my hoa would know when a vendor increased the prices, but she stated, "well that is how it is."

Per hillsborough green hoa liason - once a month free large pickup is part of the contract. There have been no changes. Rate increases of trash services are not the responsibility of the association to notify owners. All members receive invoices, prices changes are reflected there.

Please issue not only training regarding hoa practices and procedures to your employees handling our accounts, but also better customer service. Never should an employee, especially one stating that they are a "supervisor" speak in such condescending manner to customers.

I was way overcharged for recycling since 2015. Briefly, I was charged ~$180 per quarter since 2015 (did not know how long this practice was continuing) where as it should have been ~$45 / quarter as informed by one of the representatives of Republic Services.in spite of repeated calls, letters, etc. there was no action from your end other than giving me credit for just 2-3 quarters, which should have been around $130 whereas I had paid closed to $1700 since 2015 through January 2018.

Very bad company that I ended my service since Jan 2019. I am informing about this behavior to all of my friends.

This morning a new container was dropped in my driveway that I did not request. The thing is huge. I put out a 13 gallon bag two times per week for pickup. This container would hold 25 of these bags. I have no place to store this thing and the community has restrictions against leaving these things outside in view. Please pick this ugly thing up and I will find someone else to take my trash.

Generally had a good experience with their service but they keep increasing their fees. Went from $80 to over $140 in a 2-3 years period. We are on Social Security and can't continue to pay these kinds of fees. I found out there are other neighbors on my same route paying 1/2 of what I'm paying. They refiused to reduce my bill. After I cancelled their service I received a bill two weeks later for $47.25 for "container pick up fees" that I never agreed to or signed an agreement to pay at cancellation. The fee was a total surprise. I called to have the fee adjusted off and was told they cold not and the was due. When I refused to pay they told me I would be sent to collections. Be aware. If you love high prices and being bullied into paying obscure cancellation fees then go within this company otherwise find another trash service.

On November 15 a manager Brad asked me about a jacket I was wearing. He wanted me to know where I got the jacket. Advised him that a co worker blessed me remind you that it's 40 degrees or lower that morning. Brad told me to take off the jacket. Gelbert Blair walked up to me and told me I was fired. No explanation. As I'm walking off to go to HR I heard Gelbert calling me a [censored]. I need to be contacted about this injustice. If I don't hear anything soon will go to the next step. My name is Abdal Islam [protected]

I just canceled my service because I am moving out of state. I find that it is utterly ridiculous that I have to pay $50/can to get the trash and recycling containers removed. I have had your service for 5 years and always paid on time. I have dealt with inconsistent and sometimes no service for weeks at a time. I receive automated calls 1-2 times per week ALWAYS telling me something different about my pick up date. It is disappointing. I have not complained. I asked if I could bring the containers to a facility and was told no. I am disgusted and will now discourage everyone I can from using your company. Period.

Since 2015 when I changed my account to auto billing they have been charging me more $ every quarter. I checked my neighbors bill which was $102 a quarter with two pick ups and my charge was $268 for 1 pick up a week. I've called several times to speak to a manager and they give you the same story someone will call you back... they never do. When you do talk to someone and ask them why is my neighbor paying less they tell me it depends on when they signed up for the service. I asked for them to charge me the same amount and they refuse. I have been with this company for over 20 years - give me a break! Don't use the company they are ripping people off left and right!

November 19 2018

Called to ask for a supervisor - was put on hold for about 40 mins..
Account was closed due to system error.. was advised no service was available at my address.. even though for two weeks was told the account was open and service would be restored.. Now they refuse to speak with me and management will not speak to me.
Not a good way to run a business.. decided to go with competitor .. Will never use them again! emailed also.. just was advised they left message that no service in this area. no call was made.. just given a run around.. Do not support this company..