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Rentalcars.com Customer Service

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TravelJigsaw Ltd

Floors 9-12, Sunlight House, Quay Street
Manchester
England, Greater Manchester
United Kingdom - M33JZ

Customer Support Phone Numbers

1800 0501 226(India) 3 0
+44 161 833 8179(United Kingdom) 4 4
+353 16 859 227(Ireland) 2 0
+1 646 813 0122(United States) 5 0
+1 647 956 0250(Canada) 2 1
+61 283 787 988(Australia) 2 0
+64 99 710 635(New Zealand) 2 0
+43 12 675 354(Austria) 2 0
+32 23 133 754(Belgium) 2 0
+45 32 710 085(Denmark) 3 0
+358 974 790 341(Finland) 2 0
+33 178 429 406(France) 3 0
+49 800 724 3973(Germany) 2 0
+39 800 693 033(Italy) 2 0
+31 202 623 924(Netherlands) 2 0
+46 21 939 691(Norway) 2 0
+48 221 165 899(Poland) 1 0
+351 308 801 076(Portugal) 2 0
+34 910 956 503(Spain) 2 0
+46 850 927 911(Sweden) 3 0
+41 615 100 103(Switzerland) 2 0
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+86 400 120 5337(China) 2 0
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+54 115 984 1138(Argentina) 2 0
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+52 554 163 9073(Mexico) 2 0
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Rentalcars.com Complaints & Reviews

RentalCars.com / refund

Qh
Oct 09, 2019

Good day, I rented a car for the 26 October 2019, i was advise when i arrived at First car rental in OR Tambo that the credit card had to be in my name, we then cancelled the booking and my partner made a new one. Later in the day i received a call from to assist with the cancellation and...

RentalCars.com / rental through thrifty

Mi
Oct 04, 2019

Placed aN order to rent for one day. Came to Thrifty counter the car was not ready and was asked to wait 10-15 min. After 15 min was asked to wait more time. Since I was already late for court appearance I voided the reservation. Thrifty refunded their part but rental cars refused under...

RentalCars.com / in dispute with total charges, awaiting refund. not getting any response from emails.

Fs
Sep 29, 2019

Booking ref [protected] Paid £119.83 Rentalcars.com which included full insurance. We collected the hire car from Hertz Germany and when we received the final invoice we were charged additional items which were already included in the Rentalcars.com payment. We were also charged for...

RentalCars.com / car hire

Di
Sep 27, 2019

Dear Sir/ Madam, I wish to make a complaint regarding a vehicle I hired from you. The details of the booking are: Booking reference no [protected] Pick up - Sat 20/8/19 from Brindisi Airport Drop off - Sat 24/8/19 at Bari Airport I paid in full for this rental car some 6 months or more in...

RentalCars.com / car rental

Ka
Sep 19, 2019

RentalCars.comDear Rentalcars, I have rented car, pls see below invoice, but have been charge for this twice. See below details: 1st charge Date: 24.06.2019 Amount: USD 110.53 (initial amount) Charged by: Rentalcars.com Manchester (booked through booking.com) 2nd charge Date: 19.08.2019 Amount: EUR...

RentalCars.com / car rental

Am
Sep 18, 2019

I booked a rental car from Beirut Lebanon (airport). They refused to give me delivery as I did not hold what they classify as a valid credit card. I had booked with a Visa Debit which they debited in full. When I asked for the order to be canceled they referred me back to the website which doe...

RentalCars.com / Charged for a booking that was unfulfilled

Mi
Sep 13, 2019

My family and I were on our way back to the US from Paris. While at the airport I went through Rentalcars.com to book a car upon our arrival in New York. When we got to Thrifty after a long flight they said because we didn't have a European Driver's License they could not allow us to rent...

RentalCars.com / goldcar hire from edinburgh airport (edi)

Br
Sep 09, 2019

After making reservation and paying Rentalcars.com in full I was charged an extra 163.80 pounds before I could collect the car. Goldcar reps could not explain the reason for this charge. Could rentalcars.com please provide me with an email address where I can take up this issue. I tried...

RentalCars.com / cannot cancel online

Ma
Aug 30, 2019

We triedto cancel our rental online but it keeps on giving us the error messages.I already called the actutal car rental (Enterprise in Lemon Grove and they cancelled the reservation). Since the main driver had to go to work, I tried to call the number I finally found (they do not let you...

RentalCars.com / car rental

An
Aug 28, 2019

Hi, I booked and paid for a rental car on 26/08/19 to collect the next day. I was due to attend court on 28/08/19 went to collect the car, but didn't realize you only accept credit cards only, they gave me an amount double than what I had already paid. So we came home with no car but still...

RentalCars.com / car rental

Ch
Aug 23, 2019

First I'd like to state that the employees were kind to me. I've made two attempt renting with Easirent with Rentalcars.com. When I had arrived on the first reserve. I was told they had no more cars. I was not charged for that. My second attempt which was the following morning I went back...

RentalCars.com / Frais prélevés sans autorisations ni explications

Ma
Aug 20, 2019

bonjour j'ai loué depuis barcelone une voiture du 1er au 14 aout à l'aéroport sous la réservation numéro [protected] par rentalcar. or quand je suis rentrée de vacances je m'appercoit que l'on m'a retiré 142.78€ !!! alors que je n'ai absolument rien souscrit la bas !je ne suis donc absolument pa...

RentalCars.com / Car Hire

Bi
Aug 18, 2019

Hi, on 14 July we booked a Corsa through Rentalcars.com with Firefly Booking reference [protected] for one week from 28 July to 4 August at a cost of £80.41. This payment has just come through on my Credit card statement. We thought this was going to be the entire cost of the hire. However on...

RentalCars.com / changing time on car pickup & getting a expensive phone charge because I was directed to bulgaria

Ka
Aug 11, 2019

I rented a car through Rentalcars.com & simply wanted to change my pickup time because of my flight! Called the rental company Ace which told me I had to go through Rentalcars.com to change it! After many phone calls I end up talking to someone in Bulgaria, which is ridiculous! My car...

RentalCars.com / car booking

Mc
Aug 05, 2019

booking reference number: [protected] Pick up location: Dulles Airport (IAD) On July 28, 2019, I planned to pick up a car at the Thrifty car rental at the location above. When i arrived, I realized that my drivers license had expired ON THAT DAY and was therefore not able to rent the...

RentalCars.com / location annulée par vos systèmes et pourtant payée > demande de remboursement

Gr
Aug 03, 2019

RentalCars.comBonjour, j'ai loué le 26 juin dernier, deux voitures pour un séjour en Floride - du 1er au 31 août 2019 - : l'une pour ma mère, l'autre pour moi. Pour la location de ma mère : pas de problème. Pour ma location, une TRES MAUVAISE SURPRISE m'attendait au comptoir de Dollar, à l'aéroport...

RentalCars.com / booking #[protected] for rental car

Tr
Aug 02, 2019

This was the worst nightmare I have had. I booked a rental car for a trip. I stated in my request for booking that there would be additional drivers thinking this price was included in the rate I was quoted. When we got to the rental counter on 7-18 at Dollar Rental it was a nightmare...

RentalCars.com / hiring a car in brazil to get in miami

Pa
Aug 01, 2019

I rent a car for 9 days as of July 31 10:00 am until August 08. I informed Rentalcars by email that I only could get the car in the morning of Aug 1st because a delay on my flights. But Rentalcars decided to fee me despite my info that I will continue with the same reservation until August...

RentalCars.com / I am complaining about being overcharged at budget

Sp
Jul 28, 2019

I reserved a car on April 23, 2019 for July 17, 2019 thru July 23rd, 2019 partner reference # 06457828US6 amount due at pickup was to be $259.17, car type was Ford Escape or similar however when I pick up the car the total BUDGET charge was $468.56. I show the agent at Budget my...

RentalCars.com / total scam

Ma
Jul 24, 2019

I have made a car reservation for 8 days in Kos Airport, Greece. I made the booking at rentalcars.com . We received extremely poor service from the company Greenmotion there. I am most annoyed that I wasted a morning (and half a day of my vacation) arguing with the man at the front...

RentalCars.com / credit card issue and staff issue at the local agency avantcar in split

Ro
Jul 22, 2019

Hi, I have rented a car for one day ( find below the exact details) BOOKING REFERENCE / [protected] Car hire company Name: Avantcar Address: 13, Trumbićeva obala, Split, Croatia, 2100 Tel: +[protected] Volkswagen Polo (or similar) on 19 Jul 2019 at 9:00 at Split Downtown with...

RentalCars.com / ok car rental mallorca spain

Do
Jul 19, 2019

I purchased full insurance with my car rental contract number787863570. When picking up car I had to pay a further £106 pounds for there full waver insurance the staff at ok were not helpful I got the impression that all they wanted to do was get as much money from the customer. They did not...

RentalCars.com / mis sold insurance

Li
Jul 04, 2019

I purchased FULL insurance when hiring a car from yourselves on 27th June on arrival at Murcia Airport Firefly who I collected the car from insisted I purchase full insurance again as the cover I already took was not sufficient cover. I produced all documents you sent as proof but still...

RentalCars.com / charging for a rental cancellation I did not initiate - booking reference [protected]

Ch
Jul 03, 2019

On 27 June 2019 11.10am local time, I received a notice from rental cars that my reservation had been cancelled, I did not request this cancellation. The notice came with no explanation why the reservation was cancelled, it was simply an auto generated cancellation mail. In this mail I wa...

RentalCars.com / no refund even the car is not picked up

Ic
Jul 02, 2019

It is really a cheating boilerplate policy, and very dishonest by providing such crappy service. - Date: Jun29, 2019 - Ref number: [protected] Arriving in the middle of night and found the rental company already closed. No customer service provided from rentalcars.com. Later car rental...

RentalCars.com / car rental misinformation

Pr
Jun 28, 2019

Dear sir or Madame I am disappointed with the service of one of your members. An email is attacked for your perusal. I am 68 year's of age booked a car with your members Messrs Rental cars.com/Bidvest for use whilst in Durban to visit many of the doctors appointments schedule for the...

RentalCars.com / rental car not received

Ja
Jun 24, 2019

On June 24, 2019 we arrived to pick up the rental, no car available upon request, as it was "unavailable". We contacted the rentalcar.com customer service line to cancel, avis representative refused to talk to rentalcar.com representative. I want a full refund as soon as possible as i did...

RentalCars.com / car rental

Ol
Jun 12, 2019

Ref: Booking Number: [protected] Good afternoon, I'm writing this email as I wish to complain about my recent booking with you. My car was booked for a pick up at 20h00 Pick-up details: Country: UK City: East Midlands Location: East Midlands Airport Date: 4 Jun 2019 20:00 My flight (Flight...

RentalCars.com / fraud

An
Jun 12, 2019

RentalCars.comI rented a Convertible (Fiat 500 Cabrio or similar) Automatic. I had this reservation in my account for about 2 months. This morning I checked the application because of a notification and I discovered that I rented a Mini (Fiat 500 or similar) Manual. This is deliberate fraud because I...

RentalCars.com / hire car

St
Jun 01, 2019

customer service. Arrived in portugal for car hire collection, they had the wrong times, even though flight times added. Spent 4 days trying to contact through app and direct and no reply. Avoid at all costs as it is when you have a problem, you get the measure of a company and rental...

RentalCars.com / fee charged for cancellation

Bm
May 08, 2019

Contract [protected]. Rentalcars, not me, cancelled the reservation (for a rental in nov 19) and I was charged $80 for what I do not know. We are travelling overseas right now and there is no way to contact them except by mail???, fax??? Or telephone to find out why. This is the first time I...

RentalCars.com / credit card denied

Gu
Apr 15, 2019

Reservation number: numéro de réservation : [removed] Request for a refund. Dear, On friday (date removed) around noon I booked a car in [location removed]. I was traveling with my dad. I booked the car and everything was confirmed. When arriving in pisa to pick up the car, they let u...

RentalCars.com / car rental

Jo
Apr 14, 2019

I madre a car renta reservation through rentalcars.com Everything was confirmed but when I arrived into Miami Internacional to the Thrifty counter, they told me that my reservation was cancelled by rentalcars.com It turns out that the werent able to process the payment (toda at 2am) and sent...

RentalCars.com / car hire company refused to give us a car

Gr
Apr 13, 2019

I booked Green motion Glasgow Airport car hire through rental cars. Booking reference [protected]. While we were shown the car we noticed a dent in the car and asked the staff member to note it. He became aggressive, sarcastic and very difficult. He refused to take a note of it and out of...

RentalCars.com / unethical behaviour

De
Mar 07, 2019

Company:Rentalcars.com Date of incident:6th March 2019 Booking Reference Number:[protected] Desirable Resolution:Refund I booked a car on the rentalcars.com app and made a mistake on informing the main driver, I put my son's name instead of mine. When I tried to change this upon trying to...

RentalCars.com / green motion bukarest

Sa
Feb 28, 2019

I booked at rentalcars.com pickup at bukarest airport, 3 day 25€ good deal, arival time and return time all where known. When I was at the pickup place price was 25+15 extra 15 € beceause it was early return. I was not happy about this suprise and called rentalcars, after phonecall what...

RentalCars.com / rentalcars.com booking - ref: [protected] thrifty car rental agreement 1285771

Ap
Jan 11, 2019

I collected the vehicle from Thrifty (East London Airport) on the 24th of December and drove to Port Alfred. When we wanted to use it on Christmas Day the battery was flat and we had to make alternative arrangements for transport. They sent somebody to replace the battery on the 26th and...

RentalCars.com / cancellation charge - not upfront / sneaky behaviour

Tw
Jan 09, 2019

We were looking at car rentals for Italy. We saw one, it said free to cancel, I don't recall pressing book now and thought we still hadn't anything booked and were still researching the best cos to use. It was only when I checked my bank balance earlier I noticed that €25 came off my card...

RentalCars.com / bad experience with booking a car through rentalcar.com

Yb
Dec 29, 2018

Hi all, recently book a rental car through rentalcar.com and had a bad experience. I have book a car from Orlando . It took me to GreenMotion another rental car provider. I have taken a insurance which was provided by rental car.com, but when I went to take the car from greenmotion they...

RentalCars.com / trying to cancel a booking [protected] garth coates

Ga
Dec 28, 2018

Hi I booked on 24th from the UK a 4x4 to pick with from Muscat airport on 1st Jan with Avis. I arrived into Muscat airport on 27th and went to the Avis desk as I had had no emails from Rentalcars between 24th and 27th. They laughed and said there would be no cars free let alone a 4x4 a...