RentalCars.com
Reviews and Complaints

I booked a car through booking.com that was through National. Turns out the car was actually rented through a third party 'rentalcars.com'. My plans changed and I dropped a 44 day rental off on day 11. They claim there is a no refund policy. However, the policy is unusual and was not listed on the voucher. They claim there is nothing that can be done. I even asked if I could get the car back since I was paying for it and that was not allowed either. They are taking thousands of dollars from me and they claim I cannot get it back. Let this message be a warning to others not NOT use rentalcars.com or booking.com. This cannot be the right way to treat people.

If you're looking for a headache-free car rental experience, steer clear of Rentalcars.com. From hidden fees to unhelpful customer service, this company seems to excel at disappointment. One user shared their frustration after being overcharged at the pick-up location, highlighting the lack of transparency in pricing. Another user faced a situation where the car rental company refused to accept their payment, leaving them stranded without a car. The refund process turned into a nightmare, with poor communication and a website that seemed to work against them. It's clear that trusting Rentalcars.com may lead to more trouble than it's worth. Save yourself the stress and explore other options for your car rental needs.

We rented a car from rentalcars.com online, purchased full insurance, etc. We received the voucher in spanish, there we read the terms and conditions, etc. When we went to the car agency in Corfu, they refused to give us the car because the driver's license wasn't international. The voucher rentalcars.com gave us in spanish didn't say it had to be international, it said "a valid driver's license" which is the case.

The car agency said they wouldn't charge anything to rentalcars.com because the car wasn't rented. We have been in contact with rentalcars.com support for days to get the refund, but they refused it, saying it was already past the cancellation period (it was before we showed up to the agency) and that we didn't fulfill the terms and conditions, which isn't true.

There is no way to get the money back from these scammers. They didn't provide any service. Don't hire cars from them.

2/Jan/2024: I reserved a car on Rentalcar website for a period 19/Jan - 26/Jan, and paid HK$5044.57

3/Jan/2024: Double confirm - I made a query to Rentalcar for confirming my reservation, Rentalcars' ChalaXX returned an email to me saying my reservation had been confirmed.

19/Jan/2024: I arrived at the car collecting kiosk at the specified time, on the specified date. The car supplier Hertz could not provide a car for me because the Hertz guy checked against my reservation order with the same reservation number but car collection date imprinted "19/Dec/2023", my reservation voucher has correct car collection date, imprinted "19/Jan/2024" which was double confirmed in ChalaXX's email on 3/Jan/2024. Hertz did not have a car available for me.

19 - 26/Jan: During this period my itinerary was all delayed.

9/Feb/2024: Rentalcars changed my reservation as "cancelled" and transferred an amount HK$2882.60 to my credit card account.

I paid the money but got nothing but indeed a very bad experience and much much inconvenience.

After 2 months liaison without successful resolution, I can say rentalcars defrauded me money an amount HK$2169.97

I booked online through rentalcars.com that provided with a car rental voucher for 6 day car rental in Mexico. I purchased additional collision coverage through carrentals.com, although it is covered by my credit card. Our price was $239 for 5 days. We assumed all costs were covered through this online purchase. No information or warnings were provided that any additional fees would come.

When we arrived to pick up the rental car from the office, we were informed that we did not have 3rd party liability insurance which is required in Mexico. We were forced into paying an additional $360 to use the car rental, which we were not informed of until we needed the car in that moment. There was no proper signage or brochures to explain why it was so expensive. The staff at the car rental company kept scribbling down on pieces of paper yet explaining the costs were mandatory. We paid the additional $360, that was more than our initial booking.

When we informed carrentals.com of this predatory practice, they did not provide us any explanation or ownership or partial refund for our difficult and extremely expensive time using their services. Their customer service was rude and immediately informed us that they considered the case to be "terminated" without any follow up.

They took my money and didn't give me car upon pick up. Terrible Experience with Refund Processing

I recently had an incredibly disappointing experience with Rentalcars.com. Despite the cancellation of cars upon pick-up, my refund has not been processed, leaving me frustrated and dissatisfied. The lack of timely resolution has significantly impacted my perception of their service. I have forwarded all the relevant documents to them made more than 25 calls to customer service. It's been 56 days I'm waiting for my refund. My reference number: [protected]

1) I made a reservation with Rental cars.com for a one week rental in Montego Bay, Jamaica starting on Aug. 11, 2023. I arrived at Montego Bay, Jamaica around 7PM on August 11, 2023 and contacted Rental Cars.com from the airport. They claimed that they had not received any communication from me, and I agreed to pick up the rental car from them. I was taken to the rental car site (Classique Rentals) and at that time, the rental car company informed me that the charge for the rental car was to be $500.00 instead of the $241.04 and that Rental Cars had not included insurance and other charges in the quote they had given me. They refused to honor the insurance coverage provided on my BoA VISA card even though this was the card used to make the initial reservation. I even presented them with other credit cards which they refused to honor.

2) I called Rental Cars from the site and insisted that they honor the rate they had given me, but they refused to do so and told me that if I wanted the car, that I would have to pay the $500 that the rental car company was charging me. I refused to pay the $500.00 and refused to pick up the car as none of this was disclosed to me at the outset. Thus, Rental cars did not honor the quote they had given me and insisted that I pay the $500 for the rental car based on the new terms.

3) None of these additional charges were ever disclosed to me prior to the rental and I refused to accept the rental car on that basis. I called Rental Cars.com the next day (Aug.12, 2023) was then told by Rental Cars that I would be charged an amount of $241.04 as I had not picked up the car at the new rate of $500.00, when this new rate had never been agreed to at any point in time. This company is following a “bait-and-switch” policy of showing a low rental charge and then doubling that amount when you go to actually pick up the car. This is what they did in my case.

4) Please see the attached document that shows all of the insurance is included in the package price for the rental car and any other insurance is optional.

Arvind Bruno Manchery

186, Danada Drive

Wheaton., IL 60189

[protected]

[protected]@yahoo.com

Email that was set by Rental Cars.com confirming the reservation: (please see below)

Tue, Aug 8 at 6:40 PM

Rentalcars.com

To:[protected]@yahoo.com

Please carefully check to make sure all your travel details are correct.

Things to remember when picking up your car

• Your voucher.

• A valid credit card in the main driver's name.

• Your Driving Licence (Both parts if applicable).

Please also check the Terms and Conditions of your reservation to make sure you do not need to take other forms of identification with you when picking up the vehicle.

At the Classique Car Rentals counter, you may decide to buy additional cover – to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.

Please Note: If you do buy a policy from Classique Car Rentals, that contract will be between you and Classique Car Rentals. Since Rentalcars.com will not be involved at all, we won't be able to help if you're dissatisfied with the cost of their policy – or the cover it provides.

Car Group: Honda Fit or similar

Booking Reference Number: [protected]

Supplier: Classique Car Rentals

Pick-up details:

Country: Jamaica

City: Montego Bay

Location: Montego Bay Airport

Montego Bay, Jamaica, Montego Bay, Jamaica

Date: 11 Aug 2023 12:00

Drop-off details:

Location: Montego Bay Airport

Montego Bay, Jamaica, Montego Bay, Jamaica

Date: 20 Aug 2023 12:00

Total Cost: US$241.04

Flight number: AA282

Requested extras:

Special Requests: N/A

We hope you enjoy your rental.

Kind regards,

Rentalcars.com

We rented from rentalcar.com/Drivalia. On arrival to pickup, we had to wait an hour an a half for a car to be readied. They were giving us an Electric which we did not want (never drove one). They said it was all they had.

We then waited 2 more hours while they supposedly charged it. Once we got on the road we quickly realized we didn’t have much charge at all. We stopped at a rest area and had to wait hours for the car to charge. As we don’t use EV, we had a whole registration for Electric charging that we had to work out. Our phone battery was dying and we needed to use an app.

The entire rental period was a nightmare of long charging sessions, chargers that were out of service, trying to find chargers that worked with our app etc. The car ruined 1/2 of our long awaited vacation to Italy. Attempts to resolve with Rentalcar.com are not satisfactory.

I booked a car through Wizzair and reentalcars.com with Italy Car Rental. My flight was delayed, the rental car company had the flight number. The desk closed 20 minutes before our arrival. As we had our accomodation booked 2.5 hours drive away and we were travelling with children and as there was no phone number at the counter we had to rent another car with a different company.

The next day I informed the rental company and rentalcars.com about the problem. I claimed a full refund. This was declined. I claimed about 7 times to get the insurance premium back which finally worked BUT never received my money for the rental back. They claim that my flight details had not been submitted which is untrue (booking in conjunction with a flight through Wizzair) AND the T&Cs state clearly that if cancelled within 48 hours a maximum of three days are chargeable. No one at rentalcars.com cares. I have numerous emails to proove it. It bas been an absolute nightmare and you as the customer have no easy recourse. Be aware and best book directly with a reputable company. You may save a little on occaisions but as soon as something goes wrong you are done for.

On October 7th, 2023, in Los Angeles CA, USA, at LAX, Rentalcars.com took my money after refusing to accept my California Driver's License. My booking # [protected]

Dollar Rental then tried to rent me a car for three times the price.

I refused.

My credit card bill shows the $539.68 charged to Rentalcars.com still.

I want it refunded.

This is "bait and switch" - pure and simple.

I've reserved a car to pick up in Astana, Kazakhstan for 5 days starting September 1, 2023.

As my travel plans changed I've called to Rentalcars.com customer service trying to cancel my reservation (Booking Reference Number: [protected]). I was expected to pay for a single day but rep told me that the whole paid amount is not-recoverable and I have no options to get any portion of my monies back.

I consider such policies completely unfair and not representing industry fairly. Again, I understand that some penalty for my late cancellation request could apply, but not the whole reservation amount. I even accept reimbursement in the form of the voucher for future reservations, but current resolution is completely unfair.

As you can see in attached reservation confirmation, there were nowhere mentioned any "non-reimbursable" clause - I just agreed to pay in advance the whole sum.

Regards,

Oleg Goldman

[protected]@hotmail.com

I had an horrible experience with this company on August 7th,2023 ref. [protected], I ended up been charged for $286.44 for a car I could not withdraw because of miscommunication with Drivalia (the rental car company who refuse to hand me the keys) and Rentalscar.com.

Once I contact them about the issue, and after several Emails with all documentation and information requested, the two companies started blaming each others and both refused to issue a refund or credit for the amount charged on my credit card.

Dear Rentalcars staff,

When booking online through your site it was very clear which cars were electric and which were not and I specifically booked a non-electric model.

On 02 August 2023 I went to JFK airport to pick up my car. I was advised by the agent at Dollar that although they didn't see an "EC" or electric car choice on my reservation (please see claim confirmation below) they would provide me with an electric car. I advised them that I specifically didn't order an electric car and wanted a gas car. The agent told me this is an error on the third party's site (it's very clear on your site as in the attached "fully electric" document) and I would have to pay an additional $19 more per day for the original car I reserved at the agreed upon rate. I advised them that I didn't agree with this and would file a claim.

On 03 August I contacted rentalcars and received the attached "response 1" confirming I received a downgraded car, even though I was charged more. I contacted rentalcars again on 04 August and received "response 2" attached below.

I have stated what action I would like rentalcars to take below.

I remain for further information and to provide additional supporting documents.

Thank you for your attention to this matter.

Lauraine Velez

I booked a car for 5 days. I went today Thursday 3rd August to pick up the car, I asked the woman if I can take the car for 2 days only she said yes no problem so I have to return the vehicle on Saturday 5th August she took payment from me for £753 plus I paid rental cars.com £199. So I have paid twice for the same vehicle and lost 3 days rental this is fraud and I will contact my credit card company to claim this situation as this is the 3rd incident with europcars this week thanks Calvin walker

I rented a car, turned it in early and they would not provide a credit for the remainder of the unused days. The area in Ohrid we stayed in did not allow for a vehicle this large and they would not allow us to exchange for 2 cars instead so the original vehicle was useless for our trip.

Rental Agreement # [protected]

Booking # [protected]

Original Rental booking time frame: 7/17/23-7/24/23

Returned vehicle on 7/18/23

I am very very angry... you need help me...

My wife and I had a vehicle BREAK DOWN in ICELAND...in the middle of no-where. We were really in trouble...

We quickly booked a car at the Airport here in Iceland... in order to cancel our trip... and all of our plans... WE WERE VERY UPSET...

At 12:15 p.m. After some very scary decisions... we were able to see our way through to keep some of our plans intact... continue with our long awaited vacation plans...

At 1:30 p.m. or so... just about an hour and a half... after did enough to be able to stay... I TRIED TO CANCEL THE CAR RENTAL... NOPE!

Rentalcars.com folks would not cancel the rental after ONLY ONE HOUR... That is not right... That is entirely not acceptable... NOT ACCEPTABLE. I understand you cannot candle within 24 hours of the pickup time... BUT WE JUST RENTED THIS ONE HOUR BEFORE...

I DON'T CARE THAT THE POLICY SAYS WITHIN 24 hours... that is understandable when the rental has been scheduled well ahead of time. I DESERVE A REFUND... please do what is right ... I CANCELLED WITHIN ONE HOUR ...PLEASE.

[protected]@gmail.com

[protected] USA number

After my flight was cancelled to Birmingham on 30/06/2023, I had to redirect to Liverpool having subsequently booked a car through Rentalcars for my Birmingham flight. However, I was resigned to the fact I would not be able to reclaim the cost of the rental I had arranged in Birmingham, I needed to arrange a new rental for Liverpool and so I booked with Rentalcars on the evening of the 30/06/2023 to collect a car the next day.

The rental was essential, as I was travelling with my wife and in-laws, one of whom is disabled suffering from osteoporosis. We were heading to Rutland for my father’s 80th birthday whom we hadn't seen for over a year. As I boarded the flight (literally sitting in my seat) to Liverpool at around 6.30am, a representative of Enterprise phoned to say they could not accommodate my booking. I could do nothing.

We arrived at Liverpool looking for a hire car to find no-one manning the desks at any hire car company. I then phoned Avis to be told that cars would need to be booked online and it could take 4 hours to activate a booking and get me a car. In a desperate situation with a woman who was incredibly uncomfortable with her osteoporosis, we got into a taxi and asked them to locate the nearest hire car place, however, none were open at that time in the morning. Thankfully, my brother phoned whose daughter lives in St Helens was able to put me on her car insurance and I used her car to continue our journey Rutland.

I wrongly assumed that as your subsidiary, 'Enterprise', who phoned me to cancel our booking on the morning of the hire would be responsible for informing you of not being able to honour their contract with me. Therefore, I would be refunded.

However, after a few days of not receiving a full refund, I phone Andrea and was completely stunned to be told 'you should have phoned us on the day and we could have refunded things more easily'. I would like to reiterate 'I didn't cancel the booking - you or your subsidiary did'. It should not be incumbent on me, to chase you, for money on a contract you couldn’t honour. This is an appalling way to treat customers. After being told I would not have transport when I arrived at Liverpool airport, the last thing on my mind was to chase a refund. I was concerned with getting my family to my father’s 80th birthday. Furthermore, I was astonished that Andrea could not generate a refund over the phone. First I was put on hold while she contacted Enterprise to confirm my story and then was put on hold again whilst she had to contact another team to inform her that I needed to process a claim for my money online. I was kept on hold for over 30 minutes during this time. All the time, the payment I provided you in good faith is on a credit card charging interest.

Obviously, I am incredibly angry. Upon realising that our flight was cancelled to Birmingham, I was resolved to the fact that at such short notice the cost of this hire would be lost and understand the general principles of commerce. However, I also recognise that customers are the bedrock of a good company. I can even understand that I might need to phone to prompt to generate a refund. However, to be told that process I used to obtain my refund was not sufficient and that I was responsible now for the slow return of my money, I think is deplorable.

I have order a car rental from the app for a week in Milano airport when I arrive at the desk I couldn’t get my order due to lack of plastic card of my state i hade an international driving license but my card was till the 10.07 and I did it till 12.07 so I hade to cancel and make a new reservation, I called the rentalcars.com call service and the representative said he can’t make a new reservation because of lack of cars at the place , so I hade to cancel the reservation and get back only half of my money!

And made the reservation iat the desk in the airport and paid more for less days , it’s unbelievable due of lack of good service

We hired a car in Aqaba, Jordan, from Avis via Rentalcars.com.

Rentalcars.com stated in their "Inquiry Email" (at which point they had deducted Payment):

"We are currently processing your rental request and will shortly confirm your booking via email."

The booking was never confirmed, I never received a confirmation from Rentacars.com or Avis, but the Payment had been deducted from my Credit Card.

I called Avis in Aqaba on the day of the Rental and they advised they had NOT received my Booking Inquiry from Rentalcars.com nor did they have a Car available.

I then had to poroceed by TAXI at a much higher cost.

Rentalcars.com are not returning my monies, even though they had promised it, and are stating that Avis had a Car available. However, they are not provideing any proof of an Email to me or similar.

NEVER EVER WILL I BOOK WITH RENTALCARS.COM AGAIN!

I mistake rented a car through Rentalcars.com, which signs me up for Payless Car Rental. Rentalcars.com charged my credit $121.37 right away on June 5, 2023. When I got to Omaha, Nebraska on Sunday June 11, 2023, at 10:35 am Payless was closed and told me to go to AVIS, which I was unable to get the rental, so I ask them to cancel the car rental. They gave me a number to call Payless and Payless told me they couldn't cancel because I rented through a third party. When I called Rentcars.com the agent told me I couldn't cancel, and the only way I could get my money back was to make a new reservation for the future, but I must pay again, which was stupid. How many people are they scamming?

I had rented a car through RentalCars from Hertz at Stansted airport. However, Hertz would not recognize my driver's license! Therefore, I needed to change the name on the lease to my daughter. The first employee at RentalCars kept me talking for 30 minutes - all the while explaining that he was having problems with the system before putting me on hold. The other employee - call number 2, I got hold of promised that my booking would be cancelled. I can see on your website that it has happened. However, I have not received the promised confirmation that I will be refunded my money. When do you expect me to get my money back?

Kind regards

Bjørn Bertelsen

Rossinisvej 14, 3. th

2450 SV

Denmark

Journalist

Email: [protected]@bertelsen.net

I rented a car for 5 days, through rentacars.com, the car was supposed to be picked up at the economy rent a car 5 minutes of the airport. The shuttle bus never come, we took a taxi to the car rental location, the agent there told us that he doesn't have no more cars, he did not keep the car rental that was paid in full for us. His location was 635 ave marshall, montreal, canada.

We paid 261.26+the taxi 65.00, +return taxi to the airport 45.=

371.26.

I reserved a vehicle at Charlotte Airport on May 5, 2023. I presented evidence of my liability insurance and also the collision damage waiver provided by American Express. The person who was processing my pickup said that the system did not allow him to enter two different insurance companies for the liability insurance and the collision damage waiver. The only option provided was that I had to purchase insurance through Rentalcars.com at $20.00 per day.

Rentalcars.com forced me to spend more money than was necessary by using "their system" as an excuse. I will never rent from this company again.