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RentalCars.com

RentalCars.com review: Car rental via rentalcars.com for italy car rental

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8:58 am EDT
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I booked a car through Wizzair and reentalcars.com with Italy Car Rental. My flight was delayed, the rental car company had the flight number. The desk closed 20 minutes before our arrival. As we had our accomodation booked 2.5 hours drive away and we were travelling with children and as there was no phone number at the counter we had to rent another car with a different company.

The next day I informed the rental company and rentalcars.com about the problem. I claimed a full refund. This was declined. I claimed about 7 times to get the insurance premium back which finally worked BUT never received my money for the rental back. They claim that my flight details had not been submitted which is untrue (booking in conjunction with a flight through Wizzair) AND the T&Cs state clearly that if cancelled within 48 hours a maximum of three days are chargeable. No one at rentalcars.com cares. I have numerous emails to proove it. It bas been an absolute nightmare and you as the customer have no easy recourse. Be aware and best book directly with a reputable company. You may save a little on occaisions but as soon as something goes wrong you are done for.

Desired outcome: Minimum would be insurance refund and 4 days rental refund. Ideal would be a full refund and an appology.

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