RentalCars.com review: Rental car booking voucher

I booked online through rentalcars.com that provided with a car rental voucher for 6 day car rental in Mexico. I purchased additional collision coverage through carrentals.com, although it is covered by my credit card. Our price was $239 for 5 days. We assumed all costs were covered through this online purchase. No information or warnings were provided that any additional fees would come.

When we arrived to pick up the rental car from the office, we were informed that we did not have 3rd party liability insurance which is required in Mexico. We were forced into paying an additional $360 to use the car rental, which we were not informed of until we needed the car in that moment. There was no proper signage or brochures to explain why it was so expensive. The staff at the car rental company kept scribbling down on pieces of paper yet explaining the costs were mandatory. We paid the additional $360, that was more than our initial booking.

When we informed carrentals.com of this predatory practice, they did not provide us any explanation or ownership or partial refund for our difficult and extremely expensive time using their services. Their customer service was rude and immediately informed us that they considered the case to be "terminated" without any follow up.