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CB Vehicle Rental and Leasing RentalCars.com Was provided a different, downgraded car and charged more for it
RentalCars.com

RentalCars.com review: Was provided a different, downgraded car and charged more for it

L
Author of the review
7:48 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Dear Rentalcars staff,

When booking online through your site it was very clear which cars were electric and which were not and I specifically booked a non-electric model.

On 02 August 2023 I went to JFK airport to pick up my car. I was advised by the agent at Dollar that although they didn't see an "EC" or electric car choice on my reservation (please see claim confirmation below) they would provide me with an electric car. I advised them that I specifically didn't order an electric car and wanted a gas car. The agent told me this is an error on the third party's site (it's very clear on your site as in the attached "fully electric" document) and I would have to pay an additional $19 more per day for the original car I reserved at the agreed upon rate. I advised them that I didn't agree with this and would file a claim.

On 03 August I contacted rentalcars and received the attached "response 1" confirming I received a downgraded car, even though I was charged more. I contacted rentalcars again on 04 August and received "response 2" attached below.

I have stated what action I would like rentalcars to take below.

I remain for further information and to provide additional supporting documents.

Thank you for your attention to this matter.

Lauraine Velez

Desired outcome: I would like for rentalcars to honor the original price quoted in my reservation, attached as "claim confirmation." Especially since I specifically didn't choose an electric car, was provided a downgraded car, and forced to pay more for it.

RentalCars.com - Was provided a different, downgraded car and charged more for it - Photo 1
RentalCars.com - Was provided a different, downgraded car and charged more for it - Photo 2
RentalCars.com - Was provided a different, downgraded car and charged more for it - Photo 3
RentalCars.com - Was provided a different, downgraded car and charged more for it - Photo 4
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