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1) I made a reservation with Rental cars.com for a one week rental in Montego Bay, Jamaica starting on Aug. 11, 2023. I arrived at Montego Bay, Jamaica around 7PM on August 11, 2023 and contacted Rental Cars.com from the airport. They claimed that they had not received any communication from me, and I agreed to pick up the rental car from them. I was taken to the rental car site (Classique Rentals) and at that time, the rental car company informed me that the charge for the rental car was to be $500.00 instead of the $241.04 and that Rental Cars had not included insurance and other charges in the quote they had given me. They refused to honor the insurance coverage provided on my BoA VISA card even though this was the card used to make the initial reservation. I even presented them with other credit cards which they refused to honor.
2) I called Rental Cars from the site and insisted that they honor the rate they had given me, but they refused to do so and told me that if I wanted the car, that I would have to pay the $500 that the rental car company was charging me. I refused to pay the $500.00 and refused to pick up the car as none of this was disclosed to me at the outset. Thus, Rental cars did not honor the quote they had given me and insisted that I pay the $500 for the rental car based on the new terms.
3) None of these additional charges were ever disclosed to me prior to the rental and I refused to accept the rental car on that basis. I called Rental Cars.com the next day (Aug.12, 2023) was then told by Rental Cars that I would be charged an amount of $241.04 as I had not picked up the car at the new rate of $500.00, when this new rate had never been agreed to at any point in time. This company is following a “bait-and-switch” policy of showing a low rental charge and then doubling that amount when you go to actually pick up the car. This is what they did in my case.
4) Please see the attached document that shows all of the insurance is included in the package price for the rental car and any other insurance is optional.
Arvind Bruno Manchery
186, Danada Drive
Wheaton., IL 60189
[protected]
[protected]@yahoo.com
Email that was set by Rental Cars.com confirming the reservation: (please see below)
Tue, Aug 8 at 6:40 PM
Rentalcars.com
To:[protected]@yahoo.com
Please carefully check to make sure all your travel details are correct.
Things to remember when picking up your car
• Your voucher.
• A valid credit card in the main driver's name.
• Your Driving Licence (Both parts if applicable).
Please also check the Terms and Conditions of your reservation to make sure you do not need to take other forms of identification with you when picking up the vehicle.
At the Classique Car Rentals counter, you may decide to buy additional cover – to reduce or remove your excess, or to cover things your Collision Damage Waiver (CDW) doesn’t, such as tyres and windscreen.
Please Note: If you do buy a policy from Classique Car Rentals, that contract will be between you and Classique Car Rentals. Since Rentalcars.com will not be involved at all, we won't be able to help if you're dissatisfied with the cost of their policy – or the cover it provides.
Car Group: Honda Fit or similar
Booking Reference Number: [protected]
Supplier: Classique Car Rentals
Pick-up details:
Country: Jamaica
City: Montego Bay
Location: Montego Bay Airport
Montego Bay, Jamaica, Montego Bay, Jamaica
Date: 11 Aug 2023 12:00
Drop-off details:
Location: Montego Bay Airport
Montego Bay, Jamaica, Montego Bay, Jamaica
Date: 20 Aug 2023 12:00
Total Cost: US$241.04
Flight number: AA282
Requested extras:
Special Requests: N/A
We hope you enjoy your rental.
Kind regards,
Rentalcars.com
Claimed loss: $241.04 that was charged
Desired outcome: Refund of $241.04 that was charged to my credit card
