RentalCars.com review: Rentalcars defraud

2/Jan/2024: I reserved a car on Rentalcar website for a period 19/Jan - 26/Jan, and paid HK$5044.57

3/Jan/2024: Double confirm - I made a query to Rentalcar for confirming my reservation, Rentalcars' ChalaXX returned an email to me saying my reservation had been confirmed.

19/Jan/2024: I arrived at the car collecting kiosk at the specified time, on the specified date. The car supplier Hertz could not provide a car for me because the Hertz guy checked against my reservation order with the same reservation number but car collection date imprinted "19/Dec/2023", my reservation voucher has correct car collection date, imprinted "19/Jan/2024" which was double confirmed in ChalaXX's email on 3/Jan/2024. Hertz did not have a car available for me.

19 - 26/Jan: During this period my itinerary was all delayed.

9/Feb/2024: Rentalcars changed my reservation as "cancelled" and transferred an amount HK$2882.60 to my credit card account.

I paid the money but got nothing but indeed a very bad experience and much much inconvenience.

After 2 months liaison without successful resolution, I can say rentalcars defrauded me money an amount HK$2169.97

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