Rent-A-Center review: W Arkansas Lane Arlington TX - Brandon horrible customer service

i inadvertantly ended up speaking with what I believe is the store manager Brandon who was the WORST. When I called, the first representative who answered was initially trying to assist me. During the conversation, I explained that I was not consistently late with my payments. He then brought up payments that were 19 days and 13 days late.

I explained that I have had this account since 2023, and during 2024 I was late only three times. Three late payments in an entire year does not mean I was consistently late, nor does it mean I was late the majority of the time.

At that point, another employee named Brandon got on the phone, and his behavior was completely unprofessional. Brandon insisted that I had been late the "majority of the time." I again explained that I have had this account since 2023 and that three late payments in 2024 is clearly not the majority of my payment history.

Brandon then made the extremely disrespectful comment that it was not his fault that I could not afford my payments. That statement was not only unnecessary and insulting, it was also an assumption about my financial situation that had absolutely nothing to do with resolving my concern.

He then told me that he was done with the conversation, that he was done talking to me, and that the other representative was done speaking with me as well, even though the original representative had been attempting to help.

My issue is not simply about a disagreement over my account. My issue is how I was spoken to. I have been a customer since 2023, and my payment history should speak for itself. Being late three times in 2024 does not justify describing me as someone who is late the majority of the time, and it certainly does not justify an employee telling me that I "cannot afford" my payments. Then he went on to say he "remembers me" because i moved out on my payment no sir i paid my payment off before I moved and I have receipts to show that and its it 2026 and you remember me from 2024 Brandon go have several seats.

Customers deserve to be treated with basic professionalism and respect, even when there is a disagreement. Brandon's behavior was dismissive, condescending, and completely inappropriate. I sincerely hope management reviews this interaction and addresses the way customers are being treated.