Rent-A-Center reviews and complaints 1
View all 462 complaintsRent-A-Center - bedroom suite
rented a bed room suite on dec 19th 2019...remote to headboard didnt work, missing handles from dresser and didnt have the night stand that was advertised as included... guy who delivered it said that company was owned by franchise and just because it's in the add paper doesnt mean its included, he stated they didnt have it in stock so I probably wouldn't b able to get a night stand... he informed me he would have to order a remote and handles for the dresser... I informed him then that I didnt want the set if I wasnt able to actually get the whole set as advertised and that I didnt want 2 pay full price for something I'm not getting all of...stated he understood and would get back with me... a couple of days later he tells me that he has the handles schedules a day to put them on and was a no show after I waited ALL DAY for 2 days finally shows up and my children had to let him in to put handles on due to me being at work, and he knew this before hand... my dresser is still missing a handle I still have no nightstand or working remote...Jan 25th 2020 I speak with joe he says everything actually arrived the day before and they would deliver on monday the 27th... I agreed that would b perfect... on monday after waiting until after 1pm I had to leave to pick up my children and still hadn't heard a word from anyone...jess calls me at 145pm to inform me they were at my house, I explained it would b around 4 before I made it back home... she asked if I would be home tuesday i said yes I'd be home, once again i waited all day tuesday with no word from anyone, no one called nothing... again the same thing wednesday and finally Thursday i actually passed a rent a center truck heading in the direction toward my home at around 3pm i was on my way 2 work... they still havent called or anything so I'm not sure if they came to my home 2 deliver that day or not...today is feb 2... I've been paying full price for something I can hardley use because of the handles on the dresser and no working remote to the head board nor do I have the night stand I'm paying for...
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