Rent-A-Center review: bedroom set

I have been a LOYAL customer at this location and ON TIME with ALL my payments. The manager (Evilio) and his staff were accurate, upfront and cooperative with ALL agreement I've done with him and his staff. I took out an Agreement in May, 2019 on a bedroom set as I was having surgery. I made an agreement with the NEW staff for reasonable payments, ONLY to find that the app had not alerted me that I am soon to be finish because it stated i had 8 more payments which was NOT the agreement. I then called RENT A CENTER and he advised me that it was a mistake and i had until the 4th of November 2019 to pay $230.00 or i would have to pay the normal price. WOW