Reliance Home Comfort review: Protection Plan Service

My AC was not working properly so I called Reliance to make an appointment for a call-out on May 22nd, 2021, and I was told the earliest appointment they could offer is June 14th. I was told that I would be placed on a waiting list in case a cancellation appointment became available. I was so shocked to hear that I would have to wait 3 weeks before they could send a technician out. I have paid into the protection plan for over 10 years for a service that I would need to wait three weeks for. Today, I decided to call and see if other companies had appointments available and sure enough they do. I called two companies and both companies could have a person out within 24 hours. This is so frustrating as both of these companies also offer protection plans. I should not have to wait 3 weeks for a technician to come to repair my AC when I pay into a plan!