HVACDirect.com
Reviews and Complaints

I recently attempted to order some items from HVACDIRECT.COM, but unfortunately my experience was far from satisfactory. To begin with, I received no less than three separate invoices via email, all with different mistakes in them.

When I approached the company about these issues, I was met with a frustrating lack of accountability. Even the CEO of the company refused to take responsibility for the errors, claiming that they weren't really a big deal and that I should just stick with the original pricing.

But this was far from acceptable to me. Every time they tried to correct their mistakes, the cost went up for me. It just wasn't fair, and I found myself quickly losing faith in this company.

To make matters worse, I discovered that this company has a bad habit of deleting negative comments from their Facebook page. This is a major red flag for me, as I believe every company should be willing to accept honest feedback from their customers, even if it isn't always positive.

Overall, I cannot in good conscience recommend that anyone buy from HVACDIRECT.COM. Their lack of accountability and customer service is simply unacceptable, and I would recommend looking elsewhere for your HVAC needs.

Can't believe it's already been two whole weeks since I placed my order on HVACDirect.com and it still says that my order's processing. I mean, they took my money pretty quick and all and they did send me an invoice, but come on, keeping me in the dark about my order's status is an absolute no-no. Ordering online was pretty simple though, can't argue with that.

I mean, I'd give them an F when it comes to keeping their clients informed about their orders. It's pretty sad, y'know. I shelled out well over $3,000 on their site and you'd think that for that amount, they'd at least have the decency to tell me when my order will be shipped. But nope. Nothing.

To make matters worse, my air conditioning unit's busted and it's sweltering here in Texas - it's over 100 degrees today, for crying out loud! I really don't think I'll order from them again. Hopefully, they'll at least have enough sense to send me my AC before summer's over.

I gave them a call to inquire about any current discounts for returning customers. I spoke with Dan, who was friendly and helpful. Unfortunately, he informed me that they currently did not have any promotional deals going on, unless I wanted to make a purchase exceeding $3K.

I was hoping for a little something to sweeten the deal, as I have been a repeat customer in the past. Feeling a bit let down, I decided to continue with my purchase. As I was going through the checkout process, I decided to check the internet for any available discounts. And lo and behold, I stumbled upon the SAVE20 discount code.

I was a bit miffed that I had to find this discount on my own, especially after speaking with Dan and specifically asking if there were any deals available. It may only be a $20 discount, but the principle of the matter is what irks me.

I'm not sure if I'll be a long-term customer with HVACDirect.com, as this experience has left a bit of a sour taste in my mouth. Here's hoping that they step up their customer service game in the future. Steve Tensi.

I thought HVACDirect.com was a good website to buy air conditioners from, and I was right! I ordered an air conditioner with no problems at all, but then I received a call telling me that delivery would be from 3-6 pm that very same day. I waited around all afternoon until 7 pm, with my old unit removed and a customer waiting for an air conditioner that never came. I was disappointed and frustrated, especially since I had to talk to a couple of different people about it.

The next day, I received another call saying that my air conditioner would be delivered again from 3-6 pm. Thankfully, this time it arrived at 2 pm, which left me scrambling to get to my house in time and unload the truck. Although the delivery service wasn't great, the product is good and arrived in good condition.

As for the air conditioner itself, it's been running just fine and I have no complaints about its quality and performance. Overall, I am happy with my purchase from HVACDirect.com, but I think they need to work on their delivery services to ensure a better customer experience.

I just ordered an AC unit from hvacdirect.com and I have some concerns about their delivery service. Although my property manager set up the delivery, the process seemed pretty standard. The delivery driver called to let me know that the unit was on its way, but unfortunately, he was going to deliver it to the wrong place. I had to correct the mistake, which was a bit of a hassle.

But when the driver finally arrived at my property, he refused to help me unload the AC unit because he was alone! I couldn't believe it. How can a delivery person deliver a product and not unload it? It was very unprofessional and I had to pay someone $70 to unload it for me.

Overall, I was disappointed with my experience with hvacdirect.com. While I understand that mistakes can happen, it's important that the company takes responsibility for them and ensures that their delivery drivers are properly trained. If this issue is not addressed, I would be reluctant to use their services again.

I bought a system from HVACDirect.com and, unfortunately, within a week the drive board stopped working. I tried calling their customer service multiple times, but no one answered the phone. When I finally got a hold of someone, they just made excuse after excuse about why they couldn't get me a new board. It was frustrating beyond belief. Eventually, I had to call INGRAMS for help. To my surprise, they actually sell parts for the units they sell! I couldn't believe that this was such a rare occurrence.

HVAC Direct, get your act together and hire tech support staff who actually know what they're talking about! The guys you have now are clueless and not helpful at all. Also, watch out for Mr. Cool and their ridiculous parts chasing game. I regret ever getting involved with them.

In the end, I had to purchase another unit just to take parts from it for the broken one because Mr. Cool didn't have any replacement parts available. It was an utter nightmare. I should have known better and done my research before buying from HVACDirect.com. Needless to say, I won't be returning as a customer in the future.

HVACDirect.com is an online store that sells heating, ventilation, and air conditioning units for homes and businesses. I recently purchased a unit from this online store and I am very disappointed with the experience that I had. The customer service was terrible, and I had a lot of problems with my unit.

I spent a whopping 1800 dollars on this unit, but unfortunately, it was packaged incorrectly. As a result, the unit was damaged upon arrival and it caved in. I believe that someone tightened the straps over the top of the unit way too tight, and it caused the A-coil corners to bend and pull down the condenser.

When I called their customer service, the representative said "No worries, we'll get you all taken care of." However, their idea of taking care of me was to offer me a mere 150 dollars. I was not satisfied with this amount at all. Initially, they even tried to offer me only 75 dollars. It was only after I declined their offer that they raised the amount to 150 dollars.

In reality, I don't want their money. What I wanted was a brand new unit that is undamaged. This experience left me feeling very frustrated and upset. I hope that by sharing my experience, I can prevent others from making the same mistake as I did and trusting this shady organization.

In conclusion, I would not recommend that anyone purchases anything from HVACDirect.com. Their customer service is terrible, and their products may arrive damaged. Save yourself the trouble and find a reputable company that you can trust.

I bought an HVAC system from HVACDirect.com and the lead time promised was 2-3 days. Well, let me tell you, that did not happen! After the window had passed, I sent an email asking about my order and it turned out that supply chain issues were causing delays. Unfortunately, it was going to be 3-6 weeks until I received my order. I understand that COVID-19 has had an impact on the supply chain, but I was not too pleased with the situation.

Fast forward to week 6 and I still do not have my order. I reached out to them once again and this time they told me that they had no idea when it would ship. I am extremely disappointed as they charged the full amount to my credit card within seconds of placing the order. I thought that the items were in stock as that's what their website displayed. Communication is definitely not their strong suit as my order status reads "processing" and they do not give updates unless I email them first.

On the bright side, they do respond to my emails. However, their response is always the same - "let me check, it's going to be another few weeks." I hope that I receive my order soon. The waiting game is frustrating, to say the least. Overall, I am not too thrilled with their service and hope that others have a better experience.

Ordered a bunch of products worth $2,800 at hvacdirect.com on June 16, 2021. They took my money right away from my bank account, and I was pleased with the fast service, as it said on their site that their items would ship in just 2-3 days.

However, as I'm writing this today on June 29, 2021, nothing has been shipped, and my order's still in processing status. I'm not thrilled about this, to be honest, and would like others to know about my experience so they don't get fooled like I did with their speedy shipping claims. High order volume or not, it's no excuse to deceive clients with false advertising.

If I had known the truth about how much time it would have taken for my items to ship, I would have waited for a local business to purchase them instead. Therefore, Hvac Direct should look into this problem and make things right so others don't have to face a similar disappointing experience. It's incredibly frustrating to have waited so long without seeing any progress.

I'll adjust and rewrite this review as soon as my order arrives.

I've made numerous attempts to reach out to HVACDirect.com (hvacdirect.com) and was put on hold for quite a long time, roughly around 15-20 minutes or even more. My intention was to purchase the Mr Cool unit but the sales person told me that it would take more than a month before it ships out of the door. It's just not acceptable for me as I needed it immediately. Moreover, the salesman was not even certain if they would have more in their inventory soon.

Instead, I was offered a Perfect Air unit which, I was told, is manufactured by the same company as the Mr Cool unit. It's quite expensive, though, about $250 dollars more! The sales person refused to give me a price match for this unit, so it seems like I have no choice but to pay more if I want it now.

To be fair, the website of HVACDirect.com claims that the Perfect Air unit is supposed to ship in two to three days. I'm hoping that this is really true. I'm relying on them to deliver the unit to my house within 14 days. I can only hope it doesn't take any longer than 3 weeks because, if so, I'll need to find another solution quickly. Thank you.