The complaint has been investigated and
resolved to the customer's satisfactionResolved Reliance Home Comfort — bill scam
resolved to the customer's satisfaction
I really would like to let people know how Reliance manage their business.
I was renting water heater for 4 years with no problems, until I decided to close account with them which was in August 2009.
I called Reliance to close account and they told me that I have to pay $200 to close it. I asked to talk to manager and they told me there is no manager.
I asked why the price is so high when my 3 months payment was only $38 dollars? And how closing account could be such a high price. I got only one response that how much it cost.
I had a contractor delivered their water tank and Reliance signed it. Later I got a bill for $42 dollars, stating nothing but I owe them that much. Still, it was higher than 3 months rent. So I called to talk to someone. They said I should talk to manager, when last time they said there is no manager. They gave me a phone #. I called and left a message with my contact information, I never got a reply.
Until November 2009 I was getting $42 dollars bills, then on December 2009 I got a bill for $210 dollars overdue $42 who knows for what+$168 closing account.
What kind of charges are that? and what kind of service is that? Does it mean they can send me any kind of bills they want and expect me to pay? and threaten me that they will send it to collection agency.
I think its a total bill scam.
I feel stressed after seeing last bill.
If any one got any idea on how to deal with them, please help. I have bills as proof and written names with who I spoke on the phone, but those names are just names, they did not want to give me more information about who I was speaking with even they had all of my information. That is just not right.