Reliance Home Comfort review: Never ever use Reliance for your home comfort needs!!!!!!

My heat pump issue starts on Monday June 22, 2026 called customer service to have my heat pump looked at. There is far too many incidents to describe what happened in great detail to this day with so many different locations and people I have had the displeasure of speaking with...There is so much to explain without detailing everything I have been put through in the past two months. Still all without a properly working heat pump!...Believe me when I say all levels of this company are lost and confused and more importantly EXTREMELY INCOMPETENT in doing their job! After a few weeks of not getting anywhere with my issue from the Kingston branch where I originally purchased my heat pump, I had no choice but to personally make the one hour drive to Kingston (on my time and using my own gas) to speak with Sheldon Leonard (General Manager) and Marc Giroux (HVAC Install Manager) about my issue if I ever had any hope in getting my heat pump working properly, so I thought (you might think getting these two involved...problem solved). NOT AT ALL!...It made it worse. So far I have talked to several people from several locations. Both Jonathan and Al from the Ottawa Branch (who I came to understand are Service Managers) both more useless than the other, no idea how these two clowns were ever put in Managerial roles, is beyond me!...Having the the of them as Managers clearly explains why the level of Customer Service this company is providing customers with warranty matters is totally unacceptable! I have also discussed my issue with several Customer Service employees along the way...from the Toronto and Oshawa branches, some of whom even called themselves Supervisors,..WHAT A JOKE!...So to fast forward to where I am at with my issue today. I received a call on Friday July 31, 2026 from someone who claimed they were calling from Customer Service to let me know that my part was in and they were calling to book a service call to install the part. I booked it for Sunday August 2, 2026 between 1pm-6pm. I actually changed my long weekend plans to accommodate this time slot, since I had been waiting a month for this part I didn't want to wait any longer to so I could finally get my heat pump fixed and working properly. That Sunday I waited and waited...Nobody showed up, Nobody called, No email was sent to me, Nothing to explain why nobody was coming. Not even a follow up call to this day either to reschedule...So stupidly! I called Customer Service back myself on Tuesday August 4th, 2026 to find out why nobody showed up or why nobody even called me back to explain what was going on. I was actually told when a work order is not complete, someone calls to reschedule another service call within 24/48HRS...That has never happened! Twice now!... You will see the second NO SHOW which I will soon explain. During this call I was shocked to hear this person say to me when they checked the service call records, the reason nobody showed up was because the part was never actually in on that Sunday...WTF!...My question to YOU Sean O'Brien is... How does this even happen!...Seriously!...So going forward I confirmed if the part was actually in this time. They put me on hold to check with the parts department to make sure that the part was actually in this time. I was told that, yes it was in...(how do you not believe them when this time they had actually checked with a live person and not just relying on a computer saying the part was in)... So of course I booked a second service call for later that same day on Tuesday August 4th, 2026 between 1PM-6PM...and yes once again Nobody showed up, Not even a Call back and Not even an Email explaining why this continues to keep happening to this day, when clearly I was told that an uncomplete service work order always gets a follow up call within two days...for the record, that is NOW two service calls booked without anyone showing up and not even a call back...No follow up, Nothing what so ever to this day!...So obviously that an uncomplete service work order call back is a flat out LIE!...It gets even better ...PLEASE READ ON...I promise it will be worth your time...I am now at the tough task stage of having these idiots remove my heat pump and take it back and try to get a full full refund of my purchase cost. Although they agreed to this verbally, does not make me feel anymore confident that this will ever even happen...Seriously would you at this point!...I didn't think so...As you can see I just detailed in my review and have proven to you that their word simply means nothing to me and nor should it to you if you unfortunately find yourself in a similar position I find myself in with these people!...Furthermore I decided to file a complaint against Reliance with the BETTER BUSINESS BUREAU on their website, and as part of the complaint process it asks you to fill out a section called DESIRED OUTCOME/SETTLEMENT. This just goes to show you the integrity of this terrible company and why you should never use this company for anything to do with your home comfort needs!...Do yourself a huge favour and heed my free advice!...WHAT EVER YOU DO...Do not use this company for any of your home comfort needs!...This wording is highly misleading and is the furthest interest from what they provide their customers and should be immediately removed from identifying this company's name to potential customers...They real are not capable of providing the level of service you deserve. So back to the DESIRED OUTCOME/SETTLEMENT SECTION I DESCRIBED earlier...GET THIS PEOPLE...I even offered to keep my heat pump if they agreed to immediately install the part to fix my heat pump, along with some sort of compensation, like in a discount from the original purchase cost I paid. ...WOW!...They flat out declined my offer and refused to work with me (I THOUGHT THIS WAS MORE THAN A FAIR AND A REASONABLE REQUEST ENLIGHT OF ALL THE STRESS AND ALL THE FALSE PROMISES MADE TO DATE)...It just goes to show you what type of company you are dealing with, If you make the critical error as I did and use this useless company for your home comfort needs!...JUST DON'T DO IT!...save yourself the headaches...160,000 5 STAR REVIEWS...MY [censored]!...Anyone can just make up a fake number that sounds good and broadcast it in ads to fool the general public, especially when they can't even back it up!...WHAT'S THE POINT!...So here you go Reliance, I am giving you 160,000 NEGATIVE REVIEWS to cancel out all your fake reviews you claim to have!...GIVE YOUR HEAD A SHAKE SEAN O'BIEN (RELIANCE CEO FOR THOSE OF YOU WHO DON'T KNOW WHO THIS PERSON IS)...AND GET RID OF THE DEAD WAIT TAKING DOWN THIS COMPANY!