Reliance Home Comfort review: Buy out an old water heater

Hi,

11 years ago, one of the door to door sales people tricked my Mom to sign me up for their plan to switch my water heater. at the time I was stupid and let go as the price was about $15. Now after 11 years the price has doubled to $35 and I called today to buy out he water heater and they want me to pay $800, That is the biggest scam there is as I am sure an 11 year old water heater is not even $100. You can buy brand new units from Lowes/Home Depot for $799.

This is a scam, I am not sure why Reliance wants to treat their customers like this. I have searched online and in many cases the customer was offered to buy the contract at $40 given it is over 10 years old and I never signed the contract, they tricked my mom into this.

This is very bad business and taking advantage of people