Menu
Login
Reliance has again stood up to its bad name. I am reliance wi-max customer since last 4 months, n faced tremendous amount of problems. I had took connection because of expectation that i can get better services, but it was totally opposite. A long chain of events starting from getting connection which took 15 days of frequent recall(answer was sudden surge in demand, so no equipments available). After getting connection, it was frequent dis connection then once get connected, speed was very slow (was getting at max 80 kbps for connection of 300kbps). Then after 3 months, i could not access service at all, it was showing unidentified network. customer care service is more worst than that, after calling for 4 times they connected me to technical dept, which could not solve my problem but promised to send a engineer (so called) to check it. After 2 days that guy (i wont call him even engineer) came, n couldn't understood the problem, so went back after promising that he will comeback after 3 days. he came back on 4 th day... did something (donno what) went to see receiver (antena) on terrace and told that he is going to see the "tower". He went n after that he never returned. After frequent call to call center the standard reply was it will start with in 24 hours. But those 24 hours never ended. When i asked to connect to some senior person in call center, they put me on hold, n in rage i hold the call for 56 min, i called again after my patience gave up the call went to some new person getting same reply, again asked to connect to some manager... same thing happened... call on hold for an hour... i again called customer support n this time challenged that poor call center guy to connect me to manager... but that manager didn't had guts or courage to speak to customer. Since 11 days i m suffering from the connection still no action has been taken. This is worst anybody can offer to its customer.
I have requested all those who are even thinking of taking reliance broadband connection to please please resist yourself from getting mentally harassed.
I am Saidalavi A.P
My land phone no. [protected] is not working .It`s dial pad is jam and display not showing and not enough signal strength.
We are not getting proper service also and unknown about customer care office.So let us have your assistance soon.
Awaitin action .
Thanking you
Faithfully yours
Hello There,
This is to bring to your reference that i had booked a Wi-Max connection from Reliance Communication on 11th June 2009. The Sales Associates came immediately to collect the money vide cheque and i was assured that i will be given a connection in seven working days time. after the week, i was informed that there was no equipment and i would be given a connection after a week more, there after i asked for a refund which i was assured would be receiving shortly. Its two months as of today there seems to be no refund coming across, i think these corporated take us for fools take our money away, as the amount is small they con lakhs like us and roll our money in their business. They are same/worse then the B.M.C as they make you run from pillar to post
Kind regards,
Gautam Chhabria
chhabriagautam@yahoo.co.in
i am using postpaid cdma sim of reliance.suddenly i am not able to get or send any call.my no. is [protected] .u can call me at [protected]. my no. is being used by othrr user
i am mkt.person we are sevarl remiander local rim office regard our outgoing activate but till time not activate and customer care not give proper resonce.we are face of lot of proublum due to comm.gape.
I took the Reliancebroadband connection before 10 or 11 months. Before 3 months my desktop went out of order and I had to go for a office tour for 3 months. So I made a call to Reliance customer care and ask them if there was any scheme to suspend the service for 3 months. I got the reply "NO" from them. So I made a request to terminate the connection.
After 2 or 3 days Mr. Nirmal Samanta (Mob - [protected]) called me on my cell. After a long conversation he told me something that I am stating below ...
"MR. RAKESH YOU DO NOT DISCONNECT THE LINE. LET THE BILL COME REGULARLY. YOU DO NOT HAVE TO PAY ANY MONEY AS YOU WILL HAVE ZERO USAGE. THE MOMENT YOU WILL COME BACK FROM YOUR TOUR AND WILL REPAIR YOUR SYSTEM, JUST GIVE ME A CALL. I SHALL FIX THE ISSUE AND YOU HAVE TO PAY ONLY FROM THAT MONTH"
That was the talk with Mr Nirmal Samanta. Now when I repaired my system and called Mr. Samanta several times, but I am not getting him. So I called to customer care to reconnect me.
But they said me that you have to pay your balance money then only we will give you the connection.
Rakesh Parida
Mob: +91 [protected]
I have had a similar experience with Reliance Broadband...its one of the worst service providers...the worst experience ever...i lodged a complaint yesterday and have not recieved a call for the technical team yet...when i call back i get to know that their system shows the complaint as resolved and closed...pathetic! And when i call back to complain the CSE asks me to hang up...i have all their names with me.
I got a problem when i requested for a disconnection i Called up the customer care to request for a disconnectionon 23rd of august, 08. I was told that it will take 15 days and i will have to pay for that period even if i dont use the connection.
So on 4th of september the number was disconnected. i got the bill on 28th of september which included Rs 1250 because i have their handset. Plus Rs 819 for broadband charges. My cycle starts from 23rd of august and my monthly rental is Rs900.
Now this bill is for the period 23aug to 4the sept. that means they charged for whole month.
When i asked the customer care they said only phone was disconnected and not the broadband. They said both are different departments and we have to give two different termination requests.
Why are they making fool of people? we submit one form for disconnection. and we get one bill and there is one line that comes to our house. So, how can there be two differnet connections.
This company is a big cheat. Be aware of them
I have applied for Reliance Broadband connection in my room, Kharghar(Sector-15, Gharcol), New Mumbai, 10 days ago but no body is coming to my room for the initial installation/connection. Already I have paid for the connection. I have informed the customer care many times but there responds is very very poor.
Its really a worst experiance with the customer care peoples.
As i have come up with an brilliant idea to increase more than 50000 connections of reliance telecom, as i don't know whom to contact on this issue i request u to send me the contact e-mail of reliance higher authorities on my e-mail.
thanking you
contact: [protected]
Worst services by reliance broadband, Pune
This is Dhananjay Kawte,
I had Reliance broadband Internet connection last 6 month. My user id is [protected]
1. Since 18/05/2008 my R broadband connection is not working, so I have made complaint on 20/3/08 (No [protected] ) with reliance customer care . I was told that somebody will call shortly and the resolve this issue within 24 hrs as per SLA. I told them about the urgency and requested to do it soon as I am doing office work from home as well.
2. Nobody called within 3 working days, I followed up in between with customer care two times daily and they informed me that it will be done soon. I have received a call around 4th working day from some one of Reliance broadband (Technician), he has asked me the exact home address, I have provided detail information and told him about the urgency. He told me that he is going to resolve this issue today itself. When I was back from office, I came know from my parents no one of Reliance broadband visited to house .
3. Next day once I have called to customer care and then I got call from same technician so I asked him, what was the reason for the delay. He told that he tried to reach me on phone and it was not reachable, I informed him that I have got so many calls yesterday and no one reported me this issue, how do you updating wrongly ? and I have already given him the exact address as well. That day he visited to my home and checked all connections and informed my parents that there is no connection issue at home all are ok here and problem from server side ( there end only), he is going check from office and resolved the issue. But that day issue was not solved.
4. Couple of days after I have checked with customer care with progress of my compliant. I was shocked to hear that my request has been closed as Technician told him that issue has been resolved ! When I confronted the customer support that this is a lie, they told that this is the status mentioned while closing the call. When I asked him, how should they closed this case without getting confirmation from client whether issue is resolved or not, he simply say we don’t know, we will updating the case status only.
5. Customer care person asked me to he is going to raised new complaint with today’s date, when I asked him as my issue was not solved yet with previous compliant number, so open the previous complain and they have simply denied . They have provided me new complaint number (new no: [protected] )and I was told that they mentioned the case as high priority within one day they resolved the issue.
6. Meanwhile I contacted to Pune office on ( speak with Surana ), I asked her why there technician update wrongly in the case that issue has been resolved and closed . She has checked the my old complain number and update me that technician called you so many times but your not reachable, when I was denied that, then she was updating me that no one person available at your home when technician visited to home and he attached tag to your door from their side. I have informed him that in my house 24 hours some one is available and no tags was attached to my door since last 4 days. After dined of all her allegation from me, she spoke with one technician name is ASHISH.
7. She updated me that there is problem with top floor connection box, so I have informed her in our building 4 reliance connection present why only my connection was having problem last 10 days. She told me that previously they have given me connection through single line and now it is not taking load, for that they have give through double cord only . She updated me that they were not able give now, so please disconnection the connection. I asked her why should I raise the request as your are not suppose to provide me service, you only raise the request for disconnect provide me details. Means Customer care as well as Technician was speaking lie and making customer frustrated.
8. I was very frustrated by the unprofessional service provided by Reliance and asked reliance customer support for service disconnection. Req No [protected]. They told me that this will happen within 15 days. I also told that I'm not going to pay for the non-service period. Up till now no one from reliance called me and update the progress of disconnection .
There has been no further communication so far.
I have got the bill payment for whole month even service was not available since 18/05/08. Means I want to pay Reliance for no service, is it a donation ?
Is this way to handle the customer ?
Would you please provide me the contact details of Maharshtra divisonal head from Reliance broadband or highest escalation to get out from this problem .
Thanks,
Dhananjay
I am also facing many problems with reliance my connection is always disconnected in 2 to 3 days it only works for 15 days in a month please tell me where can i file complaint against them i have mailed them several times to disconnect the connection but nothing happens.
i mr sandeep shardul my cell no is [protected] i want to remove my caller tune right now.
please do needful as soon as possible
thanks & regards
sandeep s
[protected]
Similar things happened with me for broadband connection from Reliance.
Now one can understand how Ambani became millionaire
They haven't returned my Rs.500 for the connection which I never got!
Similar kind of situation is happening with me in Pune City.