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Rehlat
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309 complaints
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M
2:15 pm
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Rehlat - Flight Cancelled by Rehlat & No Rebooking Provided

My flight is from Dammam to Venice (layover in Istanbul) on 28 May. The flight from Dammam to Istanbul got cancelled. I received an email from Rehlat as well as Turkish airlines. But I was not offered any rescheduled flight from rehlat for Dammam to Istanbul. The airlines asked me to contact rehlat and said that no charges of any kind shall be applied.

Customer care just keeps filing new complaints every time. They keep asking for new kinds of fees with every response. They themself are not sure what they are doing/charging for.

I want my flight to be rescheduled with no charges of any kind as I was not offered an alternate flight from rehlat with minimal layover as I have initially booked it.

BID 3688881.

Desired outcome: I would like the rescheduled flight.

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Update by Mohammad Rajil
Mar 27, 2022 12:47 pm

I did not receive a rescheduled ticket and the customer service representative said that I should have gotten a rescheduled ticket. And now they sent me an email saying that I have to pay fees for voluntary/ involuntary cancellation. Just making all kinds of excuses to ask for money. I will be filing a complaint with SAMA for this.

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4:23 am
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Rehlat - not refund my 1950.20 Saudi Riyal

I have booked my tickets (family trip) to Madinah Al-Munawarah from Riyadh KSA& I pay with my debit card, then they send me an email to pay again

SAR 265/, I telephone customer service that why I pay such amount after that directly they send me an email that they have already canceled the booking.

So I request that please refund my money 1950.20Saudi Riyal.

but they are not refunding my money.

sir, I phone & email the Rehlat more than 500 times but they are not refunding my money.

Please help me to refund my money.

Booking reference no:-3686202

date of booking 15/03/20222

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7:08 am
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Rehlat - Refund Pending for 2 Yearssssssssssss....

Dear Sir,

Unfortunately deeply regret to inform that I have never ever experience this much worst experience from any company in UAE.

Air ticket I have booked from REHLAT on 23 Jan 2020 has been cancelled due to COVID 19 issues. And the refund was cleared from INDIGO at very time.

But till 2 years this refund is pending from REHLAT , ie AED1629/-

And after several follow-ups on 8/7/2021, I received a mail that refund is initiated. But till now it is not credited to my bank account.

Open complaint ticket numbers are 958756 & 981573.

kindly do the needful to my bank account immediately.

Desired outcome: REFUND TO MY BANK ACCOUNT

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Update by Bijuonnunni
Apr 08, 2022 1:00 am

Shall we give complaint to consumer rights?

Update by Bijuonnunni
Mar 29, 2022 3:54 am

Not yet resolved, please confirm when we can expect refund in my bank account?

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8:33 am
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Rehlat - Rehlat Refund

I had booked a flight for my husband and I for Eid via rehlat, booking IDS - 1884885 & 1884884. However, the airline cancelled both the inbound and outbound flights and booked us for their next available flights. Both the flights were inconvenient for us and was clashing with our travel plan so we spoke to the airline and they agreed to give a full refund for the inconvenience of cancelling the flights.

However, rehlat sent us an email stating that we will have to pay rehlat charges of AED 200 for each booking and will not get the full refund. I don't understand why I should pay rehlat for this decision because it was not from our end that we decided to cancel a flight but the airline themselves! Since my husband and I had booked the same outbound flight and different inbound flights due to our difference in leave plans. We now have to pay AED 200 each for the booking and that is AED 400 in total gone to waste, ALL FOR WHAT? Because the airline themselves cancelled the flights? This is absolute fraud! Never booking via rehlat again. Also, we have not received the refund yet for the both the booking. Appalling service. We have had much better service from other online airline booking websites and this is the first and last time we will consider rehlat, an ultimate disastrous brand!

Desired outcome: Complete refund without deductions

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Update by Aisha Thameema
Apr 15, 2022 3:30 am

I still have not received my refund for the booking ID 1884885.

Such horrendous service! Never faced such inconvenience with any other online booking portals.

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R
7:41 am
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Rehlat - Refund of money

Dear Rehlat team,

It's been almost one and a half months since I have received my refund.

It's only a small amount and it's surprising to see you are taking this much time to credit the amount in my bank account.

Please tell me still how many days you will take to refund my money.

We were not expecting such a delay from a reputable Rehlat firm.

Expecting your favorable response.

Desired outcome: Please resolve the issue and credit the amount back in my bank account

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K
12:46 pm
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Rehlat - Not refunding money

I had booked a ticket via Rehlat in November 2021. Later on due to change in plans, I had to cancel the ticket. Before cancellation Rehlat informed me that the refund will be paid to me in 60 days. Accordingly I asked them to proceed with the cancellation. Now it is March 2022 - more than 100 days have passed but still Rehlat is not paying the refund. I sent them innumerous emails, which almost went unanswered. When I call them they say that they will look into it and reply within 24 hours. Obviously there is again no response. I am really fed up now.

Desired outcome: I need the refund

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Update by KapilPandit
Mar 19, 2022 9:37 am

I received the refund. Thank you!

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2:01 pm
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Rehlat - Still waiting for refund- flight cancelled on May 2020 due to COVID

Booking ID 1561559AE

I booked a flight for May 2020 but was unfortunately canceled due to COVID and I have requested a refund. They confirmed by email on 30 April 2021 that a refund of 3284.19 AED will be refunded to me within 60 working days (note they deducted admin fee and convenience fee from the total amount). I have been chasing them but the customer service keeps saying I will get an update on the refund by email within 24-48hours but they never do. It's almost a year now after receiving that they will refund my money and almost 2 yrs that the flight was canceled but they still have not paid me back!

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Update by LeahB
Apr 19, 2022 2:50 pm

I submitted the refund form more than 2 weeks now but I still did not receive my refund and have not received any update. Have called and emailed but no reply. Can you please expedite the request?

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H
Mar 23, 2022 8:58 pm

Still waiting for refund- flight cancelled on May 2020 due to COVID

Booking ID 1693881

Worst experience.. Not refunded my amount after cancelling the ticket, no email replies no response... Complete fraud..

Do Not Book from Rehlat

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J
4:54 am
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Rehlat - ticket refund

Booking number 3283283 was cancelled not by client interest but the travel agency or airline. As per them, refund will be processed with the deduction of 350sar for admin fee and the balance will be credited to customer account within 60days however it's been five months or more than, the refund still not received and no feedback received from the company nor answering calls.

Desired outcome: received the money as soon as possible

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2:35 am
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Rehlat - rehlat refund

my booking idis 185483

i book tickets then suddenly it was cancelled by rehlat, i ask for refund but they sent only 202 aed . balance 2869 aed still pending, i am calling helpline from 2 months daily and sending emails but no responce even no reply of emails.

the following are tickets number issued for complaint from september to till now but no further responce.

896132

905481

952715

956305

955940

958065

958661

i am calling from 5 months daily basis 2-3 times daily to rehlat helpline which costed me more than 3000AED which is more than my refund amount. but no response just answering that we raised your request but no response. Very very bad service even call center agents not listening or understanding the matter , we will get back to you. May be in next century they will give response.

Desired outcome: Refund

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1:19 pm

Rehlat - Flight ticket delay refund for over a mont

I need your assistance as this website has been stealing money from people.

contact me at [email protected]

3581941

Dear Guest,

Thank you for contacting the Rehlat Support team.

As there is no response from you, we have canceled your ticket and processing it for the refund.

The refund amount of 1316.34 SAR will be processed within 20 working days & credited to your bank account within an additional 3-4 days depending on your local bank.

Kindly note for instant refunds we can credit the same amount into KARAM+ account which you can use for future bookings with REHLAT without any expiry dates.

You can use your Karam Plus credit in any reservation on Rehlat website (flight - hotel reservation)

In case of any delay please send us an email for immediate action.

Thanks & Regards'

Raja.

Desired outcome: I NEED MY MONEY IT HAS BEEN OVER TWO MONTHS!!!

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Update by Asaaty
Mar 06, 2022 1:22 pm

please cancel and remove this website from using any other services as they have been literally the worst since the dawn of time! changing their flight extra whenever they want and not giving back the people their rights and taking away their privileges.

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S
6:23 am
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Rehlat - Processing of refund amount

Last week of November 2021, I tried to book the ticket from DOHA to Mumabai & return, but due to some technical error it was not able to book the ticket from Rehlat Platform but the money (QAR 1938.00) was deducted from my account. Rehlat customer support asked me if I want to continue booking. then I have to pay more 150 Dhirams more. I asked them to...

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A
12:46 pm
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Rehlat - Refund delay

I paid for ticket on 11 January 2022, booking ID#1877908, but I didn't receive any ticket. Later I have submitted request for refund money on the same day, ticket#952673. Customer service representative informed me that on or before 15 February money will be credit back to my bank. Even after repeated follow-up, till now money not refunded. Kindly do needful ASAP to refund.

Desired outcome: Refund money ASAP

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Resolved

I have got refund to my account, without any email and telephone conversation. Thank you very much for your Service.

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12:33 am
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Rehlat - Rehlat Refund not received

Dear Dir,

I tried booking a ticket from IXM to DXB on 16th January 2022. The payment went through however, the ticket was not issued, I did not receive any email regarding the ticket confirmation.

I co-ordinated with your customer service who confirmed that no ticket was issued even though the payment was received.

On 18th January, I received a call from your customer service agent, Mr. Nasser (+916134857608) who confirmed that the amount has been refunded & will reflect in my account soon. I received an email from him confirming the same. However, till date I have not received the amount, neither any update on this matter. Kindly request you to intervene & solve the issue ASAP.

I have copy pasted the email from Mr. Naseer for your reference :

On Tue, Jan 18, 2022 at 12:26 PM Rehlat wrote:

Dear Miss Abijah,

Thank you for contacting the Rehlat Support team.

As discussed over the call, we have processed it for full refund. The refund amount will be credited to your bank account within 3-4 working days depending on your local bank.

In case of any delay please send us an email for immediate action.

Please feel free to reach us for further assistance.

Thanks & Regards'

Naseer

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Dubai I Kuwait I Saudi Arabia I India I Egypt

Kuwait: +965 22261501

Saudi Arabia: +966 920033029

Egypt: +20 233473100

UAE: +971 42431343

Email ID: [email protected]

Desired outcome: I require the amount of AED 854.46/- to be refunded ASAP.

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10:06 am
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Rehlat - Refund for the ticket purchased from rehlat. Ref # 914217

Dear Sir

Please let me know the refund of my ticket. Because I paid to Rehlat. ref # 914217

It is already more than 3 years. I need the money back at the earliest possible.

Kindly do the needful.

Thanks & regards,

Ambarish

Desired outcome: Please find below my ticket. Because I paid to Rehlat. ref # 914217. Refund for the ref# 914217 is pending by Rehlat from last 3 years. kindly check your reference number.Ticket number # 5893417698769

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Update by Ambarish Poojary
Apr 14, 2022 11:53 pm

I paid the ticket fare to Rehlat. This is pending from 3 years. Rehlat is not replying to the emails when they will refund the ticket. Kindly do the needful at the earliest.

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10:50 am
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Rehlat - Dishonest company that steals your money

Ticket number 942916

Ticket number 961142

I paid for a ticket on November 26th, 2021. My flight was never confirmed so I had to buy a different ticket at Amman Airport. Your office said I would receive a refund in a few days but it's been two months and I have yet to receive a refund. I saw hundreds of negative reviews for your office online. This is very unprofessional and the first time I've heard of a company taking more than a few days to issue a refund.

Rehlat claimed to have refunded the money in their first response to this review but it has been over a week. I contacted my bank and they said there is nothing from Rehlat. This company is a scam! I will be spreading the word on other review sites and contacting chamber of commerce in every country Rehlat operates. I found the email of Rehlat's CTO, Tariq Riza, and contacted him but still no response. Rehlat has offices in Kuwait, Saudi Arabia, Egypt, UAE, and Bahrain. You can find the chamber of commerce emails online for those countries to report them like I have.

Desired outcome: A refund

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Update by Hkhalil07
Feb 26, 2022 9:38 am

I create this to spread the word about this fraudulent company. You can find links to the many hundreds of negative reviews and contact information for the Chamber of Commerce to report Rehlat.

https://rehlatreviews.blogspot.com/?m=1

Resolved

I was finally issued a refund after spending months trying to get my money back. I appreciate the refund but I won't be using Rehlat again.

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8:16 pm
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Rehlat - Booking id 1883182 , ticket modified issue high admin fees

Dears

I have a complain with Rehlat I have booked a business class from dubai to Alexandria egypt, then my family looking to modify the ticket unfortunately I deal with Rehlat not direct with air line however as its business class no fees required for change as well the new date is the same price and i got confirmation from airline

I asked Rehlat to change the ticket for me they come back to me with change fees 950 aed per ticket however I asked them this amount is too much compared with what I found from airline , then they decrease it to 800 and then 700 however I asked them a break down of the price I found out th date difference is 100 aed and the admin fees is 600 aed which is 6 times the fare difference however air line confirm there are no fees , i request them to waive it and they didn’t go down and I spend all the night waiting the email and always have called them with no solution

It’s terrible experience I will complain to consumer right ,

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3:10 am
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Rehlat - Refund for cancel ticket during Covid 19

Bought Riyadh Mumbai ticket on 14 February 2020 for 21may 2020 but due to Covid the ticket was not used they offered refund for the ticket after 18 month that also 70% but still it’s 5months no refund has been done.My booking number is 2362596.Air line offered 100% refund but Rehlat is only giving back 70% only and still 5 month after the ticket is cancelled no refund has been done & no response from Rehlat.

Desired outcome: Need the refund ASAP.

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H
Apr 16, 2022 8:58 pm

Still no refund received.

Helpful?
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H
Apr 16, 2022 8:58 pm

Still the refund has not been processed.

Helpful?
0 0
C
8:08 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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Rehlat - Refund

Been waiting for my refund since Oct 2021. I was charged but flight was not confirmed. Customer representatives have a generic information about my refund, “Finance Department will call or email you within 24-48hrs.”, but never received a call or message from the concerned Department. I probably have spoken to more than 10 representatives.

Booking ID 1863191

Regards,

CMM

Desired outcome: To get my refund ASAP

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1:06 pm
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Rehlat - You pay for guaranteed refund service for nothing

First of all if you call the support they don't answer

I paid almost 850usd including 99usd guaranteed refund, I couldn't attend the flight bcz of the airport officer due to Corona situation so I asked for refund they said the refund amount is only 300usd so I didn't argue bcz I said they are not profissinal since I paid 99usd for guaranteed refund... Anyway at end they only transferred 200usd

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5:08 am

Rehlat - Refund

Refund required against booking I'd 1706825. Hundred of calls has been made, no response so far.

Desired outcome: Please refund.

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