Rehlat
reviews and complaints

I made a booking of luxury hotel saty for my trip in Italy on this March, 30. The rate I booked is for free cancelation. However, Although I have canceled my booking on this March, 31, and received the confirmation of my cancelation. I have not received my refund until now. I have emailed and made a phone call to their customer service, but they always use 'financial team problem' as excuse. My booking number is RGL1704236. Please help me to resolve the issue and have my refund back. my email is [protected]@gmail.com. Thanks.

PorYee Lin

The thing is really hard to ask a refund.

At the very beginning, I want to book a hotel. It is interested that this website is partial recommended by google. Comparing to other travel company, the do offer an attractive price. So I made an order via their website. The Order number is RCO1962413. It is interested that from their website they say Paypal also can be used but in the process payment, only card can be used.

Then I Paid the money, they did receive the money, but I only get the mail ‚Oops! Your booking is not successful’: We have noticed that your recent hotel reservation at XXX was unsuccessful. We have received your payment of XXX towards the said transaction. This could have happened due to a temporary problem. We apologize for the inconvenience caused to you. We will try and confirm your hotel reservation in next 30 minutes. In case you don’t get any confirmation regarding the below transaction, please contact us immediately.

So they received the money but the booking is unsuccessful!

Ok, I wait another 30 minutes, of course, no reply, no further.

Then I have made a call to their customer service to ask cancel it and ask the refund. And they said the have noticed that and he needs to apply for the refund. Seems normal and in order, right?

In the next day, I have receive the Mail that I will get the refund in 10-15 working days, seems also normal, right?

But it is just the trap and the tricky.

As the promised time goes by, I go to check the refund process, of course, it is still be processed. No matter how much E-mail you write to them, u just get the same copy:

‘Please accept our apologies once again for any inconvenience caused. Your refund is under process and once the refund is initiated we will update you accordingly with the refund status.

Your patience and understanding would be highly appreciated.’

‘Please accept our sincere apologies for the inconvenience caused. This is to inform you that we have forwarded this to our finance department on high

‘Please accept our sincere apologies for the inconvenience caused. This is to inform you that we have forwarded this to our finance department on high priority and the latest information will be updated within 3-4 business days. hould there be anything else, kindly let us know. We are here to help.’

‘Please accept our apologies once again for any inconvenience caused. Your refund is under process and once the refund is initiated we will update you accordingly with the refund status.

Your patience and understanding would be highly appreciated.’

‘Please accept our sincere apologies for the inconvenience caused. This is to inform you that we have forwarded this to our Finance Department on high priority and the latest information will be updated ASAP. Should there be anything else, kindly let us know. We are here to help.’

Same answer, Same reply, and the same, no refund.

From the internet and the comment and review from others, it can be found they use the same tricy to ask the money and delay or refuse the payment.

I Just wonder how dare google have a cooperation with this and what should I do to ask my money back?

My booking RGL1363544 was cancelled on 25th January 2023 and although it's been 4 months since that date, I still have not received a refund. I tried to escalate the issue a few times but yet I kept getting ignored with responses that my refund was being processed (allegedly "processed by finance department"). This is my first such negative with booking through any 3rd party booking provider .

This is not a reliable booking company.

I am Mehjabeen Saeed this is 2nd time i m writing my complaints I book my flight for Pakistan my booking ID # 4191430 and about my refund they ask me about my account detail I gave already more then two weeks each day I m calling but almost 4 months finished I did not get my money back. Rehlat is very bad company I m advising to every one not to book any flight or hotel booking with them. I am calling every day to them the answer I get you will receive email. I am waiting for my money.

I booked flight tickets on January but its not confirmed then rehlat ask me more money to confirm ticket.. after I pay more money they said flight is full. I call fraud rehlat customer care 1000000 times they not refund my money then they said we credited your money to rehlat cash.. after two months I booked flight same way
Rehlat make me fool again same thing happened flight not confirmed..
So I want tell you every one don’t be fooled rehlat is no1 fraud company

April 24th I book an Italian hotel in Rehlat, my booking number is RCO1877346, 3 nights for 783.19USD, after I paid they sent me an email said it’s not available for our room type, and ask to add 67USD to book a king size bed room. Until I arrive the hotel in the day, the reception in that hotel tell me there is no my reservation, and they never provide reserve information to Rehlat. Then I send email for refund, but no reply. I also call their number in UAE, but no one pick up as well!

So I ask for refund of my MONEY!

I found them by google, they offered the lowest price for a room in a hotel in Italy, I booked, they took my money immediately, and then "something went wrong" and the confirmation of the booking never arrived. I wrote to their customer service, and they ask me more money to confirm the room because the price was increased, I said that the "new price" exceed my budget and that I prefer a refund. No answer since that.

I JUST WANT A REFUND OF MY MONEY

Ticket number: 1159694

Booking ID 1964996, I tried to make a booking on 30 March2023, Rehlat collected my money and No ticket issued, I requested Full REFUND to my credit card, they informed with 20 woking days the amount shall be redited to your account and now round 40 day and hundred of calls and mails I have sent to them, No reply at all, the custome care agent when they answer my call "we shall send a note to the concerned depatment and they will update you", Hundreds of calls and each time they tell lies and finally no Refund till the current monent.

hundreds of calls aproximately every day and No reply, always ignorance and negligence to my requests

I bought tickets from Rehlat from in 2021 and those flights got cancelled due to the pandemic. It's been 2 years of me reaching out to Rehlat to issue a refund through numerous calls, instagram DMs and email. They were expensive flights and they've just stolen the money. I reached out to the airline and they said they've already issued to refund to Rehlat. I've reached out to customer support multiple times and every ticket they create they close it themselves without consulting me or resolving the issue.

Rehlat ticket number 1: 1155274

Rehlat ticket number 2: 1130888

Rehlat ticket number 3: 1130861

This company runs like a scam. Beware and never book your flights through Rehlat

I have booked a room through Rehlat, but it got cancelled deducting amount from my Credit card. When I asked Customer Service they said they will refund within 10 to 12 days. Its been 1 month already still no refund. Every time i ask for status I get reply that it is forwarded to finance team and waiting for an update. Its been so frustrating. I need my refund.

Rehalt Reference Number: RGL1752832

From: Cherrit

Sent: Wednesday, May 3, 2023 12:52 PM

To: Rehlat

Cc: Rehlat ; Rehlat

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Importance: High

Dear Rehlat,

This is seriously disappointing that even after I spoke to Rehlat yesterday and advised to issue my refund to Rehlat account no email or response from Rehlat as yet.

I cannot believe the confidence of Rehlat.

Where are you guys?

This is getting really annoying, it has been over 5 months since I initiated my request and still I have not received my long pending monies.

Per Rehlat policy, all the refunds will be issued within 5-7 working days and as usual repeatedly Rehlat is giving false promises and not keeping up on their own policies. Are you really obliging to your terms and conditions?

This company is incompetent and a fraudster and very unprofessional.

Where is my refund? You guys are nastiest of the companies in the world who do not care of customers and stealing money from customers.

Legal activities will be followed.

Thank you.

Warm Regards,

Cherrit

From: Cherrit

Sent: Monday, April 17, 2023 8:08 PM

To: 'Rehlat'

Cc: 'Rehlat' ; 'Rehlat'

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Dear Rehlat,

Where are you guys?

This is getting really annoying, it has been over 30 working days since I issued my banking details upon your request and still I have not received my long pending monies.

Per Rehlat policy, all the refunds will be issued within 5-7 working days and as usual repeatedly Rehlat is giving false promises and not keeping up on their own policies. Are you really obliging to your terms and conditions?

This company is incompetent and a fraudster and very unprofessional.

Where is my refund?

Legal activities will be followed.

Thank you.

Warm Regards,

Cherrit

From: Cherrit MM

Sent: Saturday, April 1, 2023 9:19 AM

To: [protected]@rehlat.com

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Importance: High

Dear Rehlat,

This is getting really annoying, it has been over 19 working days since in issued my banking details upon your request and still I have not received my monies.

Per Rehlat policy, all the refunds will be issued within 5-7 working days and as usual repeatedly Rehlat is giving false promises and not keeping up on their own policies.

This company is incompetent and a fraudster and very unprofessional.

Where is my refund?

I will have to go ahead with the next step in legal proceedings as Rehlat is not willing to close this out for me.

Thank you.

Cherrit

From: Cherrit MM

Sent: Saturday, March 18, 2023 10:05 AM

To: Rehlat

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Dear Rehlat,

Today is already 8 working day since I issued my bank details. Per Rehlat, all the refunds will be issued within 5-7 working days and tomorrow will be 9th working day after the refund forms were filled up.

Repeatedly Rehlat is giving false promises and not keeping up on their own policies. This company is incompetent and a fraudster and very unprofessional. Where is my refund? I will have to go ahead with legal proceedings as Rehlat is not willing to close this out for me.

Warm Regards,

Cherrit M. M.

From: Rehlat

Sent: Monday, March 6, 2023 12:45 PM

To: Cherrit MM

Cc: [protected]@rehlat.com

Subject: Re: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Dear Guest,

Thank you for contacting the Rehlat Support team!

Please click on the online form below and submit your bank account details with the IBAN number, Swift code and bank account number at the earliest.

Online Refund Form- click here

In case of delay please send us an email for immediate action.

Thanks & Regards

Sravani

On Sun, 5 Mar at 1:49 PM , Cherrit.mm wrote:

Dear Rehlat,

This is very unprofessional and still awaiting for my refund after more than 60 working days. Rehlat is not keeping up with their promise. This company is incompetent and a fraudster. It’s been 45 working days since 11th January 2023 till date. Where is my refund? I will have to go ahead with legal proceedings as Rehlat is not willing to close this out for me. I do not look forward to hear from you at all. Will see you at court.

Warm Regards,

Cherrit M. M.

From: Cherrit MM

Sent: Tuesday, February 28, 2023 2:29 PM

To: Rehlat

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia 30 working days complete

Dear Rehlat,

This is very unprofessional and still awaiting for my refund after more than 30 working days. Rehlat is not keeping up with their promise. It’s been 33 working days since 11th January 2023 till date 28th February 2023. Where is my refund? I will have to go ahead with legal proceedings as Rehlat is not willing to close this out for me. I do not look forward to hear from you at all. Will see you at court.

Warm Regards,

Cherrit M. M.

From: Cherrit MM

Sent: Tuesday, February 21, 2023 3:29 PM

To: Rehlat

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia 30 working days complete

Dear Rehlat,

I have been awaiting for my refund as yet. It’s been 30 working days since 11th January 2023 till date 21st February 2023. Where is my refund?

Thank you.

Warm Regards,

Cherrit M. M.

From: Cherrit MM

Sent: Tuesday, February 21, 2023 3:23 PM

To: Rehlat

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Dear Rehlat,

I have been awaiting for my refund as yet. Its been 30 working days since 11th January 2023 till date 21st February 2023. Where is my refund?

Thank you.

Warm Regards,

Cherrit M. M.

From: Cherrit MM

Sent: Tuesday, February 14, 2023 2:24 PM

To: Rehlat

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Dear Rehlat,

I have still not received my refund. Please let me know when can I receive my amount to my account.

This is very unprofessional for not responding to my request since 14 days already. I will escalate this to customer court and ombudsman for further processing if I don’t hear from Rehlat on my request and have a full closure within 24hours.

Thank you.

Warm Regards,

Cherrit M. M.

From: Cherrit MM

Sent: Saturday, February 4, 2023 9:38 AM

To: Rehlat

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Dear Tamer/Rehlat,

I still did not receive a response from Rehlat on my full refund. Please process it immediately.

Thank you.

Warm Regards,

Cherrit M. M.

From: Cherrit MM

Sent: Thursday, February 2, 2023 9:54 AM

To: Rehlat

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Dear Tamer Mohamed,

Its more than 23 days since I requested for a full refund. Can I please have the status of my refund? When can I receive my money on my bank account?

Thank you.

Warm Regards,

Cherrit M. M.

From: Rehlat

Sent: Tuesday, January 10, 2023 5:46 PM

To: Cherrit MM

Subject: Re: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Dear Customer,

Thank you for contacting Rehlat Customer Support!

As per your request, we cancelled your booking and refunded the full amount. The refund amount 2259.85 SAR will be refunded within 20 working days and added to your bank account within an additional 5-7 working days, depending on your local bank.

If you prefer an immediate refund, we have the option KARAM+ (the option of wallet balance with unlimited validity) which will be added to your account immediately and the same option can be used for the next immediate reservation or any future reservations with us. Please definitely reply to this email if you want to get a refund urgently via the KARAM plus option. Should any delay occur, please send us an email for immediate action.

We appreciate your reservation with us; please feel free to contact us for further assistance.

Thanks & Regards

Tamer Mohamed

API Operation Executive

Dubai I Kuwait I Saudi Arabia I India I Egypt

Email ID: rehlat

On Tue, 10 Jan at 6:39 PM , Cherrit.mm wrote:

I still did not receive a response from Rehlat on my full refund. Please process it immediately.

Warm Regards,

Cherrit M. M.

From: Cherrit MM

Sent: Tuesday, January 10, 2023 2:24 PM

To: 'Rehlat'

Subject: RE: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Dear Rehlat,

Please give me a full refund immediately. I will book a replacement flight from other website.

Thank you.

Warm Regards,

Cherrit M. M.

From: Rehlat

Sent: Tuesday, January 10, 2023 2:18 PM

To: Cherrit MM

Subject: Re: CP for BID 4214960 SA //11 Jan 2023//Air Arabia

Dear guest,

Greetings from the Rehlat customer support team!

Please accept our apologies as your flight is completely out of seats. And we are unable to confirm the reservation for that reason.

We would like to draw your attention to the following available trips:

Please note there is a fare hike on this flight with 139 SAR, You can pay through the below payment link :

After payment, please reply to the e-mail with the nationality of the traveler so that we can confirm the reservation

We are waiting for your response to take the necessary actions accordingly, whether it is your choice of an alternative date and time or a full refund.

Please reply as soon as possible as seats are subject to stock running out or price increases as long as they are not confirmed.

Thanks.

Thanks & Regards

Bassem Saeed

API Operation Executive

Dubai I Kuwait I Saudi Arabia I India I Egypt I Bahrain I Oman I

I need refund for canceling my hotel reservation. they told me that they will refund within 10 to 15 days. now after more than 1 month and half , they didn't return any thing to me.

reservation for Imad Azar

email: Imad.[protected]@gmail.com

reservation for hotel in Abu Dhabi at city season Al hamra hotel

check in 02 jul 2023 to 31 july 2023

price details 4245.13

cancelation date 24/3/2023

I am Mehjabeen Saeed i book my flight on 2/2/2023 with booking ID # 4191430 i paid the money but after that i cancelled it and i requested for refund almost going to complete four months but i did not get my money back i m calling each day but they said they will send email to finance department same answer i will get every day i need my money as soon as possible.

Passenger name, Mehjabeen Saeed

email, maha.[protected]@gmail.com

Hello,

I booked via Rehlat for a hotel in Mykonos called Livin Mykonos
When I arrived, the hotel was closed and I was told I would be moved to another hotel.
I did not like that new hotel, stayed one night there, and asked to cancel because :

- I was not told the change of hotel
- The new hotel was not in the same category as the former hotel but I was offered no compensation
- I was not told the new hotel would not have the same amenities as the former hotel
- The new hotel gave me their OK to cancel and refund

I have been emailing Rehlat's customer service for 10 days now and they keep on giving me the same answer "Our current department is investigating and we will get back to you" but they keep on closing the tickets I keep on reopening
According to European law, I have to receive a full refund. I'm still to receive confirmation of this.
If necessary, I have pictures of Livin Mykonos closed. And pictures of the new hotel not matching the standard of what I had paid for.

Thanks

Rehlat broke its promise to me as a customer by not refunding my money following cancellation of booking ROM1620457.

Rehlat is stealing my money? I demand refund of what Rehlat owes me. I have waited for 60 days and still no refund! This is not acceptable. I have called several times and no response from Rehalt finance department. I need my money back. Please refund on my credit card which was used to pay, like any other online websites like Booking.com.

On January 30, 2023, we made a reservation and prepayment via the website. Our travel date is on March 16, 2023; Although we have a Hotel Confirmation Voucher, when we wanted to check in to the hotel, we learned that there was no reservation and the agency canceled it without our knowledge. We suffered because of Rehlat.

When they contacted Rehlat, they sent an e-mail that our money would be refunded in 10-12 working days without any explanation (March 17, 2023).

However, even after 35 working days, they still do not refund our money. Although we sent a reminder mail to [protected]@rehlat.com 4 times, no explanation is given. We cannot reach the authorities. First they victimized us and our money has been extorted since January 30. They are scamming us.

Booking ID:1409006

Hello Rehlat

I have booked my tickets more than two months back and next day you called me your seat is not confirmed after paying 750 SAR and you requested more 260 SAR money after that I chosen refund money and till date I did not received any money from you.

Always your customer care saying it will be provide soon. but till I did not received anything from you.

check upload image for more info

Rehlat - XY / BID 4408408 SA

I booked ticket last 26 April 2023 from Dubai airport going to Manila Philippines return. But unfortunately the booked ticket was not procced base the email I received 27 April 2023. And the money was deducted from my bank account even though the ticket was not processed. And I called them right a after I received the email. The operator promise that it will be refund within 48 hours. Many days already past but no amount was refund to my account. Until I decided to call the operator again to ask for help thinking it might be much better to convert the refund into KARAM WALLET. And then the operator made a request last 4 April 2023 that she told me that the amount will transfer to the KARAM WALLET within 24hours. Again days past but nothing was happening to my request even though I call daily for follow-up. But the operator keep saying that they made a request again for the financial section to process and transfer the amount to the KARAM WALLET. But still nothing was happening this marks me as false promises. The kind of promises by always keep telling me that it will be transfer within 24 hours make me wonder that you have a bad service. It was easy to deduct a money from the customers the returning or refunding they making it hard for the customer. This make me frustrated and so upset on your service and the website. Not recommended to used this website.

I have booked a hotel room in April 2023, which I cancelled it at 05.04.2023 because of the Price. I didn't get the refund yet. Furthermore, I wrote them more than one time and they only apologize and doing nothing.

The cancellation mail contains that they refund me within 10-15 business days

I am writing on regards of my hotel booking i made on 30th April 07.00am. I chose the cheapest option with Room only with check marks on free cancellation of 30th April and refundable.

Due to change of plans within 8 hours of the booking i had to cancel the booking on the same day 2.45pm.

I am now told that i have passed the deadline and as per policy i will be changed fully.

Now the frustrating part is that the deadline was 30th April 2023 - 00.00.00 UTC (local time 4.00am) How can i travel back time in order to cancel my booking to receive the full refund.

This i a joke.. Has anyone experienced this sort of misinformation.