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CB Office Space and Supplies Regus Complaints #2-21
Regus

Regus review: Virtual office

D
Author of the review
2:13 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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Regus Lake Success/Manhasset staff and management including the "state management" all mishandled my account such that my number/business lifeline is dropped yet they continue to charge my card. I have only received rude and discourteous treatment including them hanging up on me! This company is disgusting. IVe been told both from accounting and local management a "ticket" was submitted. So far unresolved. A manager on Friday told me "she doesnt know if the number was reassigned". I told her it hangs up so it is. She wouldn't even call it herself from an outside line to confirm!

Claimed loss: at least one month service fee along with unknown loss due to clients' perception

Desired outcome: A call from someone in the corporate office above NY management, IMMEDIATE REACTIVATION OF MY NUMBER, reimbursement for one month, options for a free call forwarding to a different number should the local Regus team want me out

Confidential Information Hidden: This section contains confidential information visible to verified Regus representatives only. If you are affiliated with Regus, please claim your business to access these details.

Regus response
Sep 16, 2026 12:35 pm UTC
Regus customer support contacts
Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

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Hi David, I'm sorry you felt the need to escalate this.
I understand you're frustrated by the experience but your centre team have done everything in their power to help you.
When you brought this concern to their attention it was immediately escalated to our phone provider who resolved the issue.
A member of my team contacted you and you confirmed the phoneline to be active again and you can contact me directly at lorraine.brule@regus.com if you would like to add further comments.
Kind regards,
Lorraine Brule
Global Customer Service at Regus   
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This complaint has been resolved automatically due to user's inactivity.

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  1. Regus Contacts

  2. Regus phone numbers
    +1 (855) 400-3575
    Click up if you have successfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (855) 400-3575 phone number Click down if you have unsuccessfully reached Regus by calling +1 (855) 400-3575 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (855) 400-3575 phone number
    +371 67 118 333
    Click up if you have successfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have successfully reached Regus by calling +371 67 118 333 phone number Click down if you have unsuccessfully reached Regus by calling +371 67 118 333 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +371 67 118 333 phone number
    +1 (800) 633-4237
    Click up if you have successfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have successfully reached Regus by calling +1 (800) 633-4237 phone number Click down if you have unsuccessfully reached Regus by calling +1 (800) 633-4237 phone number 0 0 users reported that they have UNsuccessfully reached Regus by calling +1 (800) 633-4237 phone number
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  3. Regus emails
  4. Regus address
    26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, Luxembourg
  5. Regus social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 30, 2026
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