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Regus Group, Mark Dixon, Hq,global consumer fraud

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V Review updated:

Mark dixon - ceo of the regus group is the biggest scam artist across the globe!

It has been reported through various reliable sources and ex-regus clients that the regus group/hq management group is under criminal investigation for fraud, stealing of clients funds, non-delivery of services and falsification of documents.

Should you consider using their office services think twice before you part with your money. These international scam artists will do everything not to deliver their services after they collected your payments.

It further appears that the regus group will be filing for bankruptcy very soon, due to the fact that thousands of customer payments have been collected but clients have not seen any professional services in return.

Their global network looks at the first glance impressive, however the “small prints” in their contracts are so clever written that even if they do not deliver the office services as contractually agreed on, the client is left ‘hanging in the air’ without any possibility to receive his money refunded.

The regus managers “in charge” are suddenly “un-available” to solve any problems and the client is “dragged over the floor” for months with “excuse letters” but no improvement of service takes place. Cancellation of contracts are simply “ignored” and requests refunds due to breach of contract by the regus group are ignored too.

Instead the client receives invoices for services he never ever ordered or signed for. Or invoices are sent from the regus group, which are dated months before the service contract was even signed. This is outright fraud and the therefore this scam operation must be stopped immediately.

Do not pay them any money if you don’t wish to be the next victim. There are far more professional companies out there who will gladly offer you their services and they do deliver!


If you have ever dealt with regus and you feel that you are a victim too, please contact our investigative journalist team.


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The regus group is a 100% scam operation!!! - here is what other clients and ex-employees are saying about the regus group! Stay away from these scam artists!

I can confirmed the validity to the previous post, every single word is true. My lease ended 10/31/2008 and in the last week I recieved and invoice from regus (Indianapolis, in.) for $850.00 of whch there was no listing or breakdown of why I was receiving this invoice... Just a single unidentified dollar amount. When I called the office, ispoke with the billing person who did a very poor job of helping me identify the full breakdown of the invoice. After concerted effort I was able to identify phone, mail, covered the fees over a 3 month tranistionary fee... Upon further complaint, the general manager called me today and of course reminded me that this transitionary fee is well represented in my contract that I signed 12 months ago. And of course I contend that at no time in dealling with the office manager at the initial signage of the contract or my exit conversations did this transitionary fee be expressed of discussed to me which I find non-discloser a fraudulant act and places regus in my opinion as a scammer... I plan to pursue this to and end and want all to know that regus in my cased misrepresented their contract and service.

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I think the regus people are all talk and all sleeze. I had an office at regus on rt 128 near boston. My company paid a lot for it, but I needed a place to work away from two small kids in between sales travel.
Thru word of mouht I found another executive suites, highland-march, in westborough. I really liked th e space and the peaople there a lot and it was much closer to home, so I put in my 3 month notice at regus. I began working out of highland-march right away on a day-to-day basis. The staff there was fabulous and the price was almost half of what regus charged. Really top-notch people.
So here's the catch: I hadn't shown up at regus for about 5 weeks, but I still had 6 weeks to go on my contract and my comapny was still paying the (Outrageous) monthly fees. Well, I go to my office, unlock the door — and there is someone else working there!! They had taken all my stuff and put it in boxes in storage there, and sold my office right out from underneath me — and I was still paying for it!
I will never-ever use regus again.

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Our company was opening a new office in nashville, tn, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the regus group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with regus in october 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the general manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “business continuation” fee, which, when looking over the t&c, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, regus charged us more than double that price. We felt really let down by regus, and will never do business with them again, nor refer anyone to their offices.

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Does anyone know if you sign an agreement with regus and your company goes bankrupt, can they come after you personally? I realize that any responses should be validated by an attorney, etc.

I re-newed my regus deal 8 months ago after a 6 month contract, then the economy drove my business into the duldrums. I gave notice in february that I was going to vacate and vacated in march. I paid march rent but sent in 2 secret shoppers in late march. They were not shown my space. I am a sole proprietor and the agreement was signed in the company's name and written in the company's name. There is no personal gurarantee on the agreement. I offered them a 75% buyout and they said no. Anybody else experience anything like this?

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We moved into regus hq in tulsa, ok in nov. 2006. The whole time we rented our office space there they seemed to come up with misc. Charges for all kinds of things. When we moved out they charged us $2000 and they couldn't tell us what all the charges were even for! And then put a late charge on our bill while they were taking forever to research what our charges were. Here we are, 5 months after we moved out, and we just received another invoice for postage and supplies from our "business continuation" fee that we were unaware of when we signed the contract. This is a charge for them to forward your mail (You don't have a choice, all the mail that comes is listed as one suite, so you can't intercept @ the post office) not only do they charge to forward your mail, they charge you for the postage and supplies that they use. Now we are paying $200 on a $35 postage charge because they slapped two late fees after not billing us on time. Oh, did I mention, it's 5 months later and we haven't received our deposit back from when we moved in?? I would never recommend regus/hq to anyone.


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This post if from an ex-employee of the regus group/hq management group. If this is not enough warning for any client to stay away from these scam operators, then we do not know what is…?
I used to work for regus and I have to concur that unfortunately, what is written above is true. Please know that with the economy turning, the pressure on managers to gloss over key areas of the contract and then hide behind the fine print will increase. Previously, managers were allowed to discuss those fees. Most did, some did not. The explosion of complaints, I believe, is a direct result of the pressure they are now feeling to sell at any cost - customers be danged. Once you're in you're in and that is the stance that the company will take. I left after years with this company when I finally got tired of fighting against such practices, as have many other managers in the last 8-12 months. Sadly, many of the people who put customers first are no longer there. Go to careerbuilder - they can't hire people fast enough to stop the bleeding. I count myself as one of the lucky ones having left early enough to escape the new initiatives that severely reduce incentives, encourage infighting and poor customer management. This company had the potential to be great but is being driven into the ground by fear and greed. If you need to sign a contract with a regus/hq building, please read the contract thoroughly and ask about every single fee listed and every deadline for renewal. It appears more likely than not from the comments above that they will not review it and you will certainly end up paying for it. Hq was a great company once. It's sad to see what it's become.
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Regus asked for nearly $3600 in security deposit for a 3 month contract. Mark green, the incompetent manager at 5 penn plaza assured me that every single penny would be returned.in mid-march, I upgraded my office from a $1200/month room to $2100/month room. During my upgrade, mark green told me that he would waive any fees associated with the upgrade.

To my surprise, I received a $2400 bill for the month of march (I expected to receive a $1650 bill since I moved mid-march). I asked mark green what had happened. He told me that he wasn't sure, but that he had spent two hours last night adjusting my bill – the nightmare had begun.

When mark green was unable to resolve my bill on april (After coming back with many excuses that he didn't have time to look over my bill), I told him that since my 3 month contract would come to an end on may 1st, I was prepared to leave if he cannot deal with my bill.

Mark green, frustrated at his lack of understanding of his own company's billing system, delegated his duty to cathy defrenza, another manager who didn't understand her own company's billing system. Cathy assured me that she was prepared to resolve my bill that same day. I was very happy to hear that.

Of course, cathy disappeared. She was on jury duty for over two weeks. After contacting mark green to ask what had happened, I was repeatedly told that cathy would give me a call. Cathy never did. On june 1st, mark green told me that he was no longer in charge of my bill and that the responsibility had been elevated to regus corporate headquarter.

I called regus corporate headquarter and another employee who had no idea why mark green had forwarded this information answered my call. She informed me that I was being charged a $1000 business continuation fee and that my security deposit will not be returned until i've resolved my account. There was no hope left. I had no one to speak to about my overcharged bill on the month of march. Regus also charged me $300 wear and tear fee for an office I had used for three months. The office was practically brand new when I left

So here's my advice: don't go to regus if you want an honest billing system. I found that there are much better offices with windows (Mine had none). If you put in $3600 security deposit, know that you will probably get $1000 back or nothing at all.

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I confirm this as well. I was a fool and signed two agreements with them. The first was for an office for $600 a month. *I never paid less than $1200* for that lease. At the end, I was hit with an $800 virtual continuation feel. I then really needed an office for reasons that don’t matter, so I signed a 3 month contract for $205 a month for basically a broom closet. It turned into a 4 month contract because they don’t count partial months as part of the terms and of course I never paid less than $525 a month for that lease. I had to extend it once and of course went for an extra 4 months instead of three. Well, after the 5th month I moved to a more traditional office and figured i'd just cancel the extra phone and internet charges and just eat the $205 fee for the rest of the lease. They told me that I couldn’t cancel the phone or internet and it was in my contact! I was so disgusted I haven't even looked at the contract again to see what rabbit they're pulling out of their hat (Like the virtual continuation). I figured the hell with them and i’ll never ever do business with them again.

Oh! My lease is paid via credit card. Well, last month (My last month w/ them ever, thank god), my credit card was declined. They charged me a credit card declined fee!!! Hahaha have you ever heard of such things!! These people have some nerve to say the least.
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I confirm this as well. I was a fool and signed two agreements with them. The first was for an office for $600 a month. *I never paid less than $1200* for that lease. At the end, I was hit with an $800 virtual continuation feel. I then really needed an office for reasons that don’t matter, so I signed a 3 month contract for $205 a month for basically a broom closet. It turned into a 4 month contract because they don’t count partial months as part of the terms and of course I never paid less than $525 a month for that lease. I had to extend it once and of course went for an extra 4 months instead of three. Well, after the 5th month I moved to a more traditional office and figured i'd just cancel the extra phone and internet charges and just eat the $205 fee for the rest of the lease. They told me that I couldn’t cancel the phone or internet and it was in my contact! I was so disgusted I haven't even looked at the contract again to see what rabbit they're pulling out of their hat (Like the virtual continuation). I figured the hell with them and i’ll never ever do business with them again.

Oh! My lease is paid via credit card. Well, last month (My last month w/ them ever, thank god), my credit card was declined. They charged me a credit card declined fee!!! Hahaha have you ever heard of such things!! These people have some nerve to say the least.

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Hq global workplaces/regus group complaints –
Fraud, employee theft of identity


Hq global workplaces/regus group



Fraud, employee theft of identity

I recently returned from my military mission in iraq as one of the thousands usa soldiers and thankful to be joined again with my family, but worried about how I would support them. I borrowed $1350 from a loved one and then went to add the funds to my bank account. Within minutes, I discovered that a company named hq global workplaces had charged my account $326.00. When I called my card company to inquire and dispute the charges, they suggested I first call the merchant. When I called the merchant (Hq global workplaces) they informed me that they had charged my card because someone using a different name other than mine, had ordered some type of virtual office service. They refused to refund the money to my card even though I told them that I was not the one who made the transactions. I offered them proof of my identity and even offered to send them a photocopy of my id and my credit card to show that the name on my card is not the name that was used to make the transaction. I also offered to provide them with I had just returned from the military and could not have possibly made the transaction. I will unfortunately have to spend more time and money in taking them to court 'but in the meantime, I still am out of $1350 and my rent is due.

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Exclusion and limitation clauses - commercial contracts and the fraudulent regus strategies
In our june 2007 commercial update, we reported the decision in regus (Uk) ltd - v - epcot solutions ltd [2007] ewhc 938 (Comm) in which an exclusion clause in the supplier's standard terms was held to be unreasonable under section 3 of the unfair contract terms act 1977 (Ucta). The court reached this view on the grounds that the clause left the customer, epcot, with no real remedy for breach of contract.in a recent judgment ([2008] ewca civ 361), the court of appeal upheld the clause and it is important to understand why.
Epcot, a small it training provider, rented high quality serviced office accommodation from regus for a number of years but the relationship was marred by a number of problems, including the inadequacy of the air-conditioning system in the premises which ultimately led to epcot claiming substantial damages. Regus attempted to rely on the exclusion clause in its standard terms, the relevant parts of which were as follows:
"we will not in any circumstances have any liability for loss of business, loss of profits, loss of anticipated savings, loss of or damage to data, third party claims or any consequential loss. [the customer was advised to insure accordingly.] we will be liable... Up to a maximum equal to 125 per cent of the total fees paid under your agreement... Or £50, 000 (Whichever is the higher), in respect of all other losses, damages, expenses or claims."
In the court of appeal, rix lj held that the trial judge had erred as to the scope of the clause and epcot's available remedies. Rix lj pointed out that the obvious and primary measure of loss for the defective air-conditioning is the diminution in value of the services provided - i. E. The difference between the value of air-conditioned offices and non-air-conditioned offices. Although the first limb of the clause excluded some heads of loss, notably loss of profits and consequential loss, it left this primary measure of loss untouched.
It was argued that the first limb was unreasonable because it operated "in any circumstances", i. E. Even in the case of regus's fraud or deliberate acts. This was a misconstruction. Liability for fraud or malice would always be accepted because parties contract with each other in the expectation of honest dealing. Extreme or remote possibilities like these should not be the primary focus when assessing clauses for reasonableness.
Looking at the ucta reasonableness factors, rix lj pointed out that epcot's ceo was an intelligent and experienced businessman who was well aware of regus's standard terms and used a similar exclusion himself. There was no inequality of bargaining power, as shown by negotiating patterns and epcot's obvious awareness of alternative providers. As for insurance, it would have been far easier for epcot to insure against the losses mentioned in the first limb. Overall, the first limb met the requirement of reasonableness and the figures of the higher of 125 per cent or £50, 000 specified in the second limb were, in fact, described as "generous".
The trial judge had originally stated that the first part of the clause could not be severed and therefore the whole thing failed. By the time of the appeal, it had been conceded that severability was possible, allowing the second limb to remain intact. Rix lj approved this approach, despite the fact that the clause was not divided into separate sub-clauses, because the two limbs were clearly independent of each other and served different purposes (I. E. One excluding liability, and the other limiting it).
Anyone whose standard terms include a cap of this type will be reassured by the court of appeal's stance. Lawyers, too, can distil some drafting guidance from the judgment.in particular, clauses should be split into separate sub-clauses, wherever possible, with clear numbering to differentiate them, and drafted so that they are capable of standing alone if one part is struck out. This should be supported by a severability clause in the boiler plate.
This is just another warning to stay away from regus and/or hq management group. These guys ar crooks!

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The regus group is the biggest scam operation globally!!! - here are more facts from regus clients and ex-employees of the regus group! Warning!!! Stay away from these scam artists!

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Regus / office rental complaints - bait and switch

Regus / office rental




Bait and switch

Prior to signing of my contract with regus, mark sinclair (General manager) assured me there would not be any additional fees/hidden fees. I was informed by a competitor that regus had hidden fees and not to go with them during my research of finding a temp office space. My contract was for 3 months. During the last week of my contract I emailed and personally asked the operations manager, marybeth catinella if I had to sign, review, final walk through, and anything else prior to my last date so that I do not get any other charges then what I have already paid. Marybeth catinella said "dont worry about it, everything is fine" and that I should receive my deposit in 30 days. On the 30th day I receive an invoice for $1032.50. After further research I found out the contract had a clause with no fee schedule about "continuing business" setup. I asked mark sinclair about the fee and he just email replying "I just received word back from my boss that regus cannot waive the business continuity charges that are outlined in section 23 of the terms and conditions of the service agreement."
I'm a small business owner. Every dollar matters! I received a promise from the general manager assuring me there will be no other fee then the $600 per month and assured me his competitor was lying. When I asked the operations manager if I needed to do anything to assure my full deposit with no other charges, she stated "dont worry about it, everything is fine".
I should have ended my contract when I received my 1st invoice with a higher agreed fee of $600 but again I was sold by the general manager, mark sinclair.
I am very upset that I was deceived and not told all the information by the general manager and the operations manager (Mark sinclair and marybeth catinell).
I want to warn others of regus's hidden fees and bait and switch sales tactic.

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More clients comments about fraud techniques of regus & the ceo mark dixon

141 days ago by sara s
+1 votes

Regus is the biggest rip off in the world. They charged us than here in cupertino for one year of membership and the place closed down right after. Now, they have scamed us of our money and no refunds are issued.

I am furious... Do not pay a dime to regus business centers... Pls keep your money away from these frauds...

Anyone wants to sue them? Let me know... I am all for it!

119 days ago by twinkle1000
+1 votes

Yes I totally agree I am having murder with one in the uk at the moment who have provided an absolute sham of a service and wont do a thing about it having a huge detriment on my business!!! Steer clear of regus
69 days ago by ihateregus
+1 votes

I concur about everything that has been stated! We were hit by the same charges unknown to us! They are scams and something has got to be illegal about what they're doing.

I agree, stay clear of regus.
9 days ago by hardworker
+1 votes

Me too. I've been in business for 10 years and signing up for a year with regus has proved to be the biggest mistake i've made. I'd like to agree that they are the biggest rip off in the world - please please read and then read again anything you sign with them and they are also a sham of a service.

I'd strongly advise others not to make the mistake I made by signing up with them.

And yes, i'd love to sue them. I also have a good case. Does anyone have mark dixons email address? He is the ceo of this absymal company.
9 days ago by hardworker
+1 votes

Me too. I've been in business for 10 years and signing up for a year with regus has proved to be the biggest mistake i've made. I'd like to agree that they are the biggest rip off in the world - please please read and then read again anything you sign with them and they are also a sham of a service.

I'd strongly advise others not to make the mistake I made by signing up with them.

And yes, i'd love to sue them. I also have a good case. Does anyone have mark dixons email address? He is the ceo of this absymal company.

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Regus business centers are fraud centers

Posted: 2009-03-10 by
Attorney




Poor service


I am an attorney on a tight budget with little time to deal with office-type issues, which is why I opted for the regus business centers in chicago. The ads are nice and show happy, content clients. What a lie! From slow/freezing internet/server issues to poorly trained staff and nasty management, I would not wish this work environment on anyone. The situation only got worse when construction began in the building (B/c the merc left) and I requested regus' assistance in enforcing the building agreement that no drilling or loud pounding take place between 8am - 5pm. Such noise made it difficult to conduct phone conferences and for clients to visit. Regus' solution: move to a new office in the regus family... Nevermind that march is the busiest and most maddening month for my type of law practice. I don't have time to move!

Today, while I informed tara (30 s. Wacker manager) and lynn (Assistant manager) that I am extremely busy and do not have time to deal with the issue of moving offices due to the construction noise at the location, both nonetheless – and despite my request that they simply do their jobs and end the excessive noise - opted to ‘drop by’ to further discuss. As I reiterated my need to leave the office to get work done (And was in the process of packing up to go work at home), the conversation grew heated and I asked lynn to leave (As she was the one who misrepresented that the construction noise would end on friday of last week). Lynn then informed me (In tara’s presence) that the office was “her office, too” and refused to leave. If this is the case, then what have I been paying for??? If I am not allowed a private (Or even semi-private) space, then I do not think we are seeing eye-to-eye on the meaning of an office. I also did not appreciate tara’s snarky comments that she “didn’t hear anything” while in the office and that “no other clients have complained.” note... That last one is a whopper (Not at all true).

When the building inspector and police stopped by last week, the noises were audible – as they were when I sent each e-mail to tara and lynn documenting the noise. I experienced all of 15 minutes of quiet in the office since 9:15 am today, and then later when the noise subsided after 11:00 am when tara and lynn, uninvited, interrupted my work.

I am voicing dissatisfaction with the way construction noise complaints have been handled at this location and the general attitude and confrontational nature of the manager. I have made little progress speaking with persons from regus on the phone lines and doubt I will make much progress until my lease is up in october.

I would not recommend regus to another attorney – not after today.


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50 days ago by lewis
0 votes

It has regus written all over it. We have experienced real issues with this office provider; the level of service for one is exceptionally poor.

We'd recommend that you dispute the invoices because you too have expectations.
10 hours 21 minutes ago by houston_engineer12
0 votes

In addtion and to others considering using regus beware, they are deceptive in that they do not completely disclose terms.
In my case I had requested a flat 3 month term as I needed a temporary office/meeting room for 1 meeting.
Their agent, agreed that they could do this and that at my discretion, services could be expanded and/or renewed. After 45 days passed, I contacted them to make sure they understood that my term was for 3 months and no longer. Their response was that accordding to the terms of the contract, I owed them a 60 day notice prior to termination or the contract automaticaly renewed. After re-reading the fine print of the contract I noticed that this was indeed, stated. I offered to pay an additional 30 days lease to satisfy the notice however they refused.
Also stated in the contract was that upon renewel rates may change without notice...

There are a number of consumer complaints and regus is not an accredited (Or very credible) company.
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Regus complaints
• location: phoenix : az : united states
About me
A former (Recently) 2+year tenant of the pv center in phoenix. Months of issues with poor maintenance, no internet for days, poor staff response and amenities that did not work. Negotiated out of the contract early, however then to be charged $750/mo for phone transfers and answering I did not have while a tenant and mail forwarding that had already been transferred. To date - no mail has been forwarded and we have been out of the facvility for over two weeks. Instead of a $100/station charge (We had two stations) - we were assessed $375 for moving out. Anyone have issues like this?
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Post a comment on: regus complaints
"others who have been bound by contract"
6 comments - show original postcollapse comments
Anonymous said...
We had the exact same problem. Regus referred us to paragraph 23 of the agreement in mice type. $100 per workstation for wear and tear and an additional 825 for a business continuation that we didn’t even use. Also, the deposit takes months to get back. We will never lease from regus again.
December 14, 2007 8:38 am
> kaistudios.com said...
This is complaint about los angeles (Regus/hq) charged me extra services without consulting with me first to my card on file they wouldn't refund my money on my request and even says that I need to keep the services for 3 months!!!. They will try and sign you up for a long term contract which will bind you to their costly and ineffective service for what initially appears to be a discounted fee that will cost you greatly later. I never able to get in touch with a decent manager and its impossible to close the account once established. That was a big mistake to sign up with this guys and I lost lots of business because of them. Their system seem to be built on commissions to unsuccessful real estate agents so their is no interest in giving good service or long term relationship marketing but selling as high as possible. Save yourself and go somewhere else.
March 18, 2009 6:57 pm
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Our company was opening a new office in nashville, tn, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the regus group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with regus in october 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the general manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “business continuation” fee, which, when looking over the t&c, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, regus charged us more than double that price. We felt really let down by regus, and will never do business with them again, nor refer anyone to their offices.
March 31, 2009 8:02 am
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Regus is crooked and dishonest and you should never sign with them. They sell you on the flexibility and in all in one package that will save you money. They use a terms and conditions she in microscopic print that contains things like an "automatic renewal". Regus is dispicable and I suspect very soon they will face a class action lawsuit for their shady ways. The use low cost uneducated people to answer the phone that are far from professional. They will never follow up with you near renewal hoping you will miss the automatic renewal and be forced into a whole new term. Never, ever use regus!!!
June 2, 2009 8:53 pm
Anonymous said...
I work for regus in australia and it is #
June 9, 2009 3:04 am


It has been reported through various reliable sources and ex-regus clients as well as ex-employees that the regus group/hq management group is under criminal investigation for fraud, stealing of clients funds, non-delivery of services and falsification of documents. The list of client and ex-employee complains is getting longer everyday.

Should you consider using their office services think twice before you part with your money. These international scam artists will do everything not to deliver their services after they collected your payments.

It further appears that the regus group will be filing for bankruptcy very soon, due to the fact that thousands of customer payments have been collected but clients have not seen any professional services in return.

Their global network looks at the first glance impressive, however the “small prints” in their contracts are so clever written that even if they do not deliver the office services as contractually agreed on, the client is left ‘hanging in the air’ without any possibility to receive his money refunded.

The regus managers “in charge” are suddenly “un-available” to solve any problems and the client is “dragged over the floor” for months with “excuse letters” but no improvement of service takes place. Cancellation of contracts are simply “ignored” and requests refunds due to breach of contract by the regus group are ignored too.

Instead the client receives invoices for services he never ever ordered or signed for. Or invoices are sent from the regus group, which are dated months before the service contract was even signed. This is outright fraud and the therefore this scam operation must be stopped immediately.

Do not pay them any money if you don’t wish to be the next victim. There are far more professional companies out there who will gladly offer you their services and they do deliver!

If you have ever dealt with regus and you feel that you are a victim too, please contact our investigative journalist team.


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Hundreds of (Ex) employees of the corrupt regus group, owned by mark dixon report on fraudulent business techniques, lousy customer support and a horrible working environment. Our advice: run!!!

Host what do you think — is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?
How does regus/hq stack up against the competition?
Reply - report abuse

Deisi t.in dallas, texas
27 months ago I agree. Regus / hq has a very toxic working environment. Very poor customer care and full of idiots. Not many people stay long, that's why there are so many opening in this company.
- was this comment helpful? Yes (18) / no (2) reply - report abuse

M. Dixon in dallas, texas
27 months ago definitely not a company to waste your precious time!
- was this comment helpful? Yes (15) / no (2) reply - report abuse

M. Sorum in dallas, texas
27 months ago I agree! This company is making a killing off their employee's. If I had no other alternatives, I would rather work at a fast food place. At least there you will get a little respect and a discounted or free lunch...
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Yankees in new york, new york
8 months ago hard worker in dallas, texas said: don't work for this company! I have never seen a hr department so paralysed and disrepectful! The management does not know how to treat employee.
Regus / hq sucks!
True! I thought it was just a nyc thing. But obviously it isn't. To get ahead you have to be a backstabbing gossipy bitter hussy.
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The rooster of illusion in margaritaville, oregon
5 months ago hard worker in dallas, texas said: don't work for this company! I have never seen a hr department so paralysed and disrepectful! The management does not know how to treat employee.
Regus / hq sucks!
Do not work for this company. I am currently employed by this firm and it has been a huge dissappointment all around. The area director in our region has not left her home in years and only visits the business centers to conduct quarterly audits. Lazy, abrupt woman.
The hr department is serving to protect the company not the employees. Corporate are paper pushers; those in the field in the business centers are the ones who actually work. If you are looking, look elsewhere.
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The rooster of illusion in margaritaville, oregon
5 months ago yankees in new york, new york said: true! I thought it was just a nyc thing. But obviously it isn't. To get ahead you have to be a backstabbing gossipy bitter hussy.
The entire firm gossips. The area director in our area gossips to her general managers about other general managers who of course share the area directors abrupt words amongst each other. Horrible horrible atmosphere. If you work in this company, do the best you can in your business center until you can find another job.
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The rooster of illusion in margaritaville, oregon
5 months ago host said: what do you think — is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable?
How does regus/hq stack up against the competition?
They are on the way to another financial disaster if they do not cut out the middle men, paper pushing, useless higher-ups.
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Olympia in dallas, texas
5 months ago olympia in dallas, texas said: I was a recent victim of regus hq. I want to agree and confirm everything that deis t. Said about it being a toxic environment, and they are all paralysed and desrespect others. They are also an unstructured environment with no true training guidelines, and the hr office is in addison, so if a new employee makes one honest mistake and that employee knows it can be corrected, you won't have enough time to report to hr that you were written up unjustifiably. Also, I was promised a "complete and extensive training tool called brainsharks". Suddenly it was stopped because the center operations manager went on a leave of absence for one month. Then suddenly the gm didn't have time to train me and I was suddently learning things by improv. Basically, they blamed me for not learning "fast enough." hello, i'd only been there for a couple of months and they were making this accusation.
The managers also backstab, so don't be chummy with them should you accept this challenge. However they don't care if certain people learn differently also. It's definitely not a great environment, especially if you have catty and selfish women working above you. If you decide to take on this challenge, just watch out for the managers and the receptionist in the building. The receptionist is just as bad.
I also agree with deisi t that the hr dept is also paralysed and don't treat people with respect. The last day that the operations manager said, "we need to see you" was the only day I ever met the hr manager. During the meeting the hr manager was coarse and disrespectful. I tried my best to explain that I was not trained correctly as I should have been during the absence of the operations manager, and naturally she took their side, so I quit on this day.
If you are making a final decision on getting hired here, think twice. Basically, don't work for regus hq las colinas. Kudos to you if you accept this challenge; just don't be friends with them.
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Bryanollet in dallas, texas
2 months ago very toxic work environment! I predict that they will be bankrupt in 3 years. If you are working for regus and experiencing its oppression, believe in yourself and quit! It's not worth your health. You were created to be intelligent, fulfilling, and moral. I don't know the leadership of this company, but I see its rotten fruit and it stinks to high heaven. There will be 1 of 2 responses to our posts: either the owners of regus will get furious and seek further suppression or their eyes may be opened that they have a pandemic problem on their hand.
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Regusintexas in houston, texas
2 months ago bryanollet in dallas, texas said: very toxic work environment! I predict that they will be bankrupt in 3 years. If you are working for regus and experiencing its oppression, believe in yourself and quit! It's not worth your health. You were created to be intelligent, fulfilling, and moral. I don't know the leadership of this company, but I see its rotten fruit and it stinks to high heaven. There will be 1 of 2 responses to our posts: either the owners of regus will get furious and seek further suppression or their eyes may be opened that they have a pandemic problem on their hand.
Somebody sounds like they are a bit psycho on this site, it's a place to vent and share your stories, but dude you have serious issues... Putting a comment every five minutes is a bit much.. I get on this site every now and then to keep in touch with what is going on with the company, not to listen to somebody rant the same message on every page... I think a valium is what you need,.. This company sucks.. We know... But I don't get obsessive about it, find some "me time" away from this place you need it!, lol
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Bryanollet in dallas, texas
2 months ago i'm not sure if you have a particular agenda, but I wanted to be sure that every forum related to regus has my comments. Anyway, it's not really even about me. There's a difference between a company "sucking" as you say and doing injustices that borderline "illegal". If I appear overly dramatic, it's because i'm just matching the company's own outrageousness. Everyone has their own way of expressing their feelings. By the way, no thanks to the offer of valium. I prefer to be drug free. Anyway, I don't even work for the company but my wife is going to be gone in less than 2 weeks. I doubt you work for the management of regus, but I do get a little suspicious when people "beat up" on the victims. Maybe your experience has not been as extreme. So instead of calling someone psycho, you ought to question what is fostering so much animosity toward this company.
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Appginger in dallas, texas
2 months ago maybe it's not the company. Maybe someone needs to learn how to do their job the right way. Weather they let you go or made you leave on your own.. Get over it and move on! Nobody is "abusing" or "beating up" on anyone.
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Bryanollet in dallas, texas
2 months ago "nobody is abusing or beating up on anyone"??
To be able to make such a definite blanket statement, it's obvious you work for regus management. This is a prime of example of the abusive management who work for this company.
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Appginger in dallas, texas
2 months ago bryanollet in dallas, texas said: "nobody is abusing or beating up on anyone"??
To be able to make such a definite blanket statement, it's obvious you work for regus management. This is a prime of example of the abusive management who work for this company.
No. I don't work for regus management but that is how you described it in your other posts. I will say that this company has always treated me with respect.
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Bryanollet in dallas, texas
2 months ago sure, as if you would actually admit that you work for the management... Your blanket statement is really suspicious.
Do you mean that the "company" has treated you with respect or your direct manager? Perhaps you have a good manager, but it's obvious that there are serious problems with this company.
Do you really believe it's coincidence that so many people are reporting this all over the country? It means that it has bad practices and people are merely reporting their experiences. The company can try all it can to villanize the messenger, but people can still see the truth.
Overloading an employee with unreasonable workloads and then demanding that they clock out at 5:00pm and not beyond is an abusive practice. I believe it's probably illegal. When an employee is willing to work beyond 5:00pm for a few days, then they are scolded for working over 40 hours. If you can't see the dilemma here, then it's obvious you have an agenda on this board.
Or perhaps you work at a smaller office where such workloads are not so demanding. Decisions for hiring extra personel come from the higher management. So if the workload is unreasonable and no one else is being hired, it means that they are setting their employee up for failure. The only one could possibly defend such a ridiculous practice is the management.
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Appginger in dallas, texas
2 months ago it's not so much the management that overload you with work it's the clients. If something has to be done and 5 comes around and your not finished you can stay and finish for the client. There will be no problem as long as the time is accounted for and charged back to the client for the overtime that was worked. I do work for the company but i'm certainly not management. I do beleive the company has issues but if you don't work for the company how do you really know what going on in that office? I mean all you know is what your wife tells you and of course you're going to take her side she is your wife and I would do the same but i'm just saying no one is perfect so how do you know she is doing nothing wrong, not making mistakes or not working efficiently enough to get stuff done in a timely manner. I've been scold at before for making mistakes but I learn from them.
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Bryanollet in dallas, texas
2 months ago it's the management that does the hiring! So if there is too much work from the clients and no one wants to hire additional employees, then that's the company's fault. Understand? I think you're smart enough to get that.
Instead, they want to work their employees like slaves. Example of the stupidity: the management removed a "please pickup dishes" sign. All they have to do is put it in the dishwasher. The effort of doing that versus the sink is no different. But we don't live in an age of common sense or reason. So now my wife has to spend 20 minutes each day doing the dishes. That would be completely fine if you weren't swamped with work.
As for making mistakes, ambiguous discipline forms that say "on several occasions" and on "various incidents" are pathetic. She was written up supposedly for a client complaint. Well, the same client gave her his business card to keep in touch and apparently, they completely twisted what he said. It's this type of immature, passive aggressive management that is running the company into the ground.
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Pk l in new york, new york
2 months ago bryanollet... Thank you for all of your comments! It looks like we have several regus nimwits stalking the forums... As usual, i'm not surprised. Please continue to post, as this is helpful for future potential employees.
Hopefully the desperate individuals that are taking low blows at you wise up.
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Bryanollet in dallas, texas
2 months ago my wife and I finally figured it out! The company is abusing its employees in order to force them to quit. Oh wait, let me say it in a more politically correct corporate way: "market conditions demand more productivity from existing workforce. Any employees who leave do not pose a risk and may enhanve corporate profit as new employees are paid less."
If you want to be a slave, the regus group is a great company! If you want to be micromanaged every second of the day, it's a great opportunity. If you are a good employee, they allow several bathroom breaks even (2 total). Lol... And if you're fortunate enough, you will not be blamed when the phone system malfunctions.
It's interesting how when a manager makes a certain mistake, you never hear anything else about. But if you do, oh, hell and heaven will fall upon you.
Twice I did right,
That I heard never,
Once I did wrong,
That I heard ever!
The regus group is having record profit years, but it's coming at a major cost. Oh yeah everyone, the regus group is making record profits if you look at their public financial statements. Good thing that they are cutting your bonuses...
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Bryanollet in dallas, texas
2 months ago the regus group financial standing
While they cut back on your pay and paralyze raises... Check this out
www.regus.com/aboutus/financial/default.htm
Revenues up by 24.9%.
Gross profit up by 21.4%
2009
Profit after tax $114.9 million
2008
Profit after tax $103.6 million
If your pay is being reduced, rest assured that the money is going to good use. The regus owners and executives really appreciate it.
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Bill anderson in florida in miami, florida
2 months ago bryan,
I know exactly who you are. You left the miami branch 5 years ago because you are disgruntled and couldn't perform your job. The regus group is a fine organization. For goodness sake, you're not even married! Your fiance left you because your're a total jerk!
You need to get over your psycho issues. You're not even in dallas. You live in missouri but I won't say much more. If you push more though, i'll post your personal information.
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Truthfully in austin, texas
2 months ago okay, I was sent the link on this site and frankly i'm not surprised but want to let bill in miami know... This person... Not from miami... Is another disgruntled bryan in texas and yep he has a wife.
Those at fault scream the loudest it seems. Bryan can vent and post all he wants, but incompetence is very easy to explain.
If a pattern occurs, it's probably the truth.. Employers consistently opress, abuse, mistreat, micromanage, overwork your wife? Hmmmm might want to reconsider where the fault lies describe "work your butt off"... You should work with her...
1. Clients love her, ya think?... Take a poll and ask around yourself...
2. Overworked: you didn't list anything that showed this woman was overworked... Do you or she know what real work is, i'd like to see an actual list of unreasonable work loads... You need to actaully perform more than four tasks a day? Sounds like a real case for being "illegal" lol... Read the job description... Lack of motivation perhaps?
3. Passive aggressive... Wow, overly used term.. Was this your father you are describing?
4. She is leaving the company.. Why do you care so much... Scared her money will leave you poor?... You are on this post 24/7. If you were as intense in actually working as you are in "blogging" on this site and providing public information everyone already has, you might actually make some money. It's actually a real concept most people learn in college: hire employees, make them actually work, and then lo and behold... Make a profit... Scary huh? Cut back on pay?? What on earth are you talking about? Nothing worse than someone venting about information that is not valid... Kind of comical.
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Bryanollet in dallas, texas
2 months ago lol! This is totally hilarious. Obviously this is some manager who is making such definite statements about a situation that he knows absolutely nothing about. This is a perfect example of how conclusions are irresponsibly tossed around. This is precisely why my wife quit. Bingo!
Did everyone take note of the passive aggressive comment "was this your father you are describing?" this would anger 99% of the people, but this is a classic manipulation attempt by the passive aggressive personality. This is the way these people think.
Notice the other comment "scared about being poor?" this is irrational fear mongering to make the employee feel that they have no choice. Who says i'm not already very poor? Ha! It's a lie that the world teaches us that life is only about money. Life is actually about the relationships you make with people and the contribution you make to their lives. One of my wife's managers was totally awesome. Life will reward her.
This other comment about "polling the office if people like her"...
Does everyone see the insecurity that this is trying to engender? Passive aggressive people love office gossip.
Oh, I just love your comment about educating me on making a profit. Belittling and condescending comments are also classic tactics. If you don't understand passive aggressiveness, google it. You'll understand more.
In conclusion, you can either empower people to feel good about themselves or you can try to take away their power. People always reap what they sow. When you sow maliciousness, life has an interesting way of having it come back upon your head.
"truthfully in austin", wherever you really manage your office, just stop and think about how you are thinking. You know, it won't actually harm your health to respect your employees. Only an ignorant person would make comments about a situation they know nothing about. But if you run your office like you sound on here, may god help them all.
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Southern_girl in the south, texas
2 months ago truthfully and bill anderson - you are both idiots. This is a job forum and if bryan ollet and new york want to talk about what is occurring inside the workplace they can. Regus had made significant changes in its structure. My opinion is that the changes are huge mistakes and many employees are disgruntled - and have a right to pos

Responses

  • V
      Jun 27, 2009

    'Hotdog hero' hits hard times
    Regus chief executive Mark Dixon faces an uncertain future as the US arm of his company files for bankcruptcy, writes Mark Tran


    Mark Dixon, chief executive of Regus, put his finger on the problem that has bedevilled his office rental company since boom turned to bust in the US.

    "The reason we are trading poorly, " he said, "is largely a result of us having too much space and at too high a rent on the west coast of America, where the market has been affected very badly by the technology slump."

    Only three years ago, Mr Dixon - who left school at 16 and once sold hotdogs - was singing the praises of the US, saying it was a wonderful place to do business. But that was before the hi-tech bubble burst, pushing the world's largest economy into recession.

    The downturn left the US market with a glut of office space and threatens to force to Mr Dixon to hang up a for-sale sign. But Mr Dixon insists that he is not bailing out of the US. The operations are to be restructured, not scrapped, and no wholesale closures are planned.

    The odds are against him.

    Filing for bankruptcy in the US is the latest twist of the knife for Regus. Last month it sold a majority stake in its only profitable business to a venture capitalist. Alchemy Partners agreed to pay £51-57m for 58% of Regus's UK division, depending on performance.

    At the time, Mr Dixon, who holds a 64% stake in the company, admitted that he was selling off the "crown jewels". Now other venture capitalist firms are circling.

    The US venture capital firm, Indigo Capital, has said it was considering a bid, although it is under scrutiny from the financial services authority (FSA) for possibly issuing misleading statements over its shareholding.

    Should Regus be swallowed up by someone else, it will mean a huge setback for Mr Dixon, who hit upon the idea of providing office space with all the trimmings - from photocopiers to toilets - for businesses.

    Mr Dixon hit upon the idea during a trip to Brussels when he noticed the large number of international business people working from their hotel rooms.

    He decided to introduce the American business centre concept to Europe to take advantage of a shift in working patterns, with companies requiring flexible office space and services. His first office rental overlooked Brussels' Stephanie Square, in 1989.

    Regus was actually founded in the UK by John Wheeler, who had the same idea as Mr Dixon. Mr Dixon approached Mr Wheeler and suggested joining forces. Then Regus's Swedish backers, Reinhold, collapsed. Mr Dixon bought Regus from the receivers, with the help of £800, 000 from the sale of his Dial-A-Snack business.

    Regus became one of the world's fastest growing companies, expanding into the US and Asia, and employing almost 3, 000 people. It provided fully equipped offices equipped with high speed internet access and high-quality furniture.

    The world's biggest company of its kind, Regus boasted a global network of over 420 full-service business centres with 92, 000 workspaces in 51 countries, located in modern and prestigious buildings.

    The accolades followed. In 1999, Mr Dixon was named Ernst & Young entrepreneur of the year, while the Sun complimented him on being a "top geezer" and a "hotdog hero".

    The expansion into the US proved to be Regus's undoing. At first business took off. It then fell off a cliff when the US economy went into reverse. Regus made the classic mistake of jumping into a hot market just as it was about to go cold.

    Floated on the London stock exchange and Nasdaq in the US in 2000 at a value of £1.5bn, Regus shares peaked at 392p during the hi-tech boom. Now Regus shares fetch about 21p, giving the company a market value of just £126m - and shares have actually gone up this year because of takeover speculation.

    Should Regus be bought up or go bust, Mr Dixon, who is only 43, can be expected to be looking around for other business opportunities. Three years ago, Mr Dixon claimed he would start over again if he went bankrupt.

    "Definitely, I wouldn't hesitate - I wouldn't miss a day, " he said in an interview. That day might come round sooner than he had anticipated.

    © Guardian News & Media

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    Mark Dixon: the Briton who wants to build a new Google
    Mark Dixon, chief executive of Regus, made his fortune supplying serviced offices and he has his sights set on creating a world-leading company.

    By Andrew Cave
    Published: 9:00PM BST 25 Apr 2009
    What does a man do when he has lost half a billion pounds, been trashed by the City and gone through an expensive, high-profile divorce?
    For Essex burger-flipper turned Monaco-based tycoon and tax exile Mark Dixon, simply rehabilitating Regus – the outsourced offices provider whose US business crashed into Chapter 11 bankruptcy protection during the dotcom bust – wouldn't be enough. Neither would taking the group into the FTSE 100 index – a task that would need it to roughly double its £700m market capitalisation.
    What Mr Dixon, the son of an engineer and owner of 40pc of the company, really wants is to "build the next Google or Microsoft".
    Is he serious? You bet. "Whatever I achieve, I get a second of light when I achieve it, but then I want to get on and do the next thing, " he said. "Regus at some point in the future will be an important global business. I want the business to be accepted and for people to talk about it like they talk about Google and Microsoft: companies that provide tools that they can use. That's what we want: for our customers to say: 'Yes. I really get value from that.' "
    This inveterate need to prove himself is what led Mr Dixon, 49, to leave school at 16, starting Dial-a-Snack to make sandwiches which he delivered on a butcher's bike. The business was not a success – "Customers loved it but no one told me you had to make a margin" – and he ended up travelling the world, paying his way by working in restaurants and selling encyclopaedias.
    On his return, he invested £600 in a burger van and began selling hot dogs, buying seven other vans in Essex before ploughing his £10, 000 savings into setting up The Bread Roll Company, which he sold in 1988 for £800, 000.
    He moved to Brussels and had a flat-rental firm before he spotted businessmen holding meetings around coffee tables in hotels, saw the potential for providing desks for executives on the move and set up Regus in 1989. When he floated the business in October 2000, it was valued at £1.5bn. Six months later, it was worth £2bn and Mr Dixon's 60pc stake at the time made him a billionaire.
    Now he's tending to his ninth business, the Chateau de Berne vineyard in Provence, which he bought a couple of years ago.
    "I enjoy what I do and my businesses are also my hobby, " he said. "Wine is my weekend job. I'm one of the leading producers of Cote de Provence rose. We produce about 600, 000 bottles of wine, mostly rosé – the stuff you drink when you're sitting on the beach. I also do about 35 tonnes of olive oil a year."
    Does he really still need to prove himself, seven years after the Chapter 11 filing and the sale of a majority stake in Regus's British operations to venture capital firm Alchemy Partners? "Of course I do. Not to the City, though. I am driven more personally. I am not worried by what people think."
    Regus suffered in the last economic downturn because its easy terms for flexible short-term office or desk rental were highly attractive to dotcom entrepreneurs, who fled en masse when the boom turned to bust. Mr Dixon said the company had also over-expanded in the US and calls the Chapter 11 episode a "near-death experience."
    In the UK, the shares, floated at 260p, hit a low of 3½p, valuing Mr Dixon's stake at less than £80m.However, within a year Regus was able to buy HQ Global, its American rival, for £164m. Regus now has full control of its UK business and increased group pre-tax profits by 25pc to £149m last year.
    It now has cash of more than £200m and no debt, 171, 277 desks at 1, 000 office centres and gets 40pc of its revenues from the US. Last year it redomiciled for tax reasons and is now incorporated in Jersey and resident in Luxembourg.
    Now more storm clouds are gathering, with dire conditions in the commercial property market and spiralling levels of business failures, but Mr Dixon claims to have reinvented Regus's business model to make the company more recession-resilient.
    He says 65pc of Regus's offices are leased through partnership profit-sharing deals with property owners, which give less exposure to long leases and empty properties.
    BusinessWorld, a members' club launched last summer that Mr Dixon describes as offering "Oyster cards for offices", has signed up 200, 000 members who pay monthly subscriptions in return for desk-days at Regus's sites. Average occupancy of Regus's office space increased slightly to 82.9pc last year.
    "We're not in the risk-taking business. We're an operator, " Mr Dixon said. "We've got a brave new world of products that are really touching a nerve with the business world now, based on the ability to cut a business's costs.
    "You could be someone made redundant in the City. You don't want to sit at home in Essex. You buy one of these cards, pop up to London and you've got a place to sit. Or you could be a very large corporate that's looking to take out costs." Regus also offers a deal that gives unlimited access to business lounges providing free wi-fi internet connections and tea and coffee for £17 a month. "They're like airport lounges, said Mr Dixon. "You're not allowed to sit there and camp out. It's there for occasional use. These are great recession products.
    "This time, we're prepared. We're not going to be so badly affected. Last time, we were an immature business. The business had doubled in size every year for the previous 10 years so the average age of the centres was under two years.
    "Now the average age of our centres is nine years. We're starting from a very strong base and trying to hold it. The next two or three years is going to be all about value. It's the Ryanair and easyJet world. You've got to be focused on the cost for your customers."
    Mr Dixon doesn't underestimate the severity of the challenge ahead.
    "I've been in business for 34 years and never seen anything like this, " he said. "But our relationship with landlords is symbiotic. If there were to be a problem I believe people would work together. It's not a time for conflict.
    "We have 400, 000 customers. It's taken us 20 years to get that but we've got the best distribution that landlords can possibly touch, and we're in 75 countries and will add 10 more this year. We're just opening up in Honduras, Paraguay, Senegal and Mauritius."
    The tough times, including his £28.7m divorce settlement in 2005 with ex-wife Trudy, the mother of two of his five children, clearly still hurt deeply.
    "Going through the reconstruction, the humiliation and the damage to value and everything else, I class that as a rite of passage, " he said. "It's difficult at the time but you get on with it. I didn't spend time sitting crying into my soup. You just work a lot more hours in the day. You don't have time to worry about what everyone is saying.
    "My rite of passage has made me into a better business person. I'm more rounded and I've aged a bit. I'm a lot more mature.
    "I'm a completely different person from last time around. I take a lot less risk. But we've not only got to fight the recession, we've got to get rehabilitated. We've vowed to leave the emergency ward and not go back.
    "If you disappoint the market badly, as we did, it takes years and years to recover. We're doing it. We'll be in the doghouse for as long as it takes."
    MARK DIXON CV
    Family: Divorced with four daughters and one son
    Houses: Connecticut, Provence, Monaco
    Interests: Sailing, wine-making, tennis and collecting old trucks
    On burgers: "I still occasionally meet people who bought hot dogs from me. It's a great business but you work all night and smell of onions all day."
    On tax: "I pay some tax here. I'm only in the UK 45 to 60 days a year. I spend my life on a plane."
    On films: "My favourite is The Godfather - it's all about honour and business, although it's not the sort of business we do."
    On Cars: "I drive a Range Rover but I don't really do cars. I do old trucks. I have a 1971 Toyota and an old Citroen."
    On reading matter: "You'll laugh but I'm reading The Great Crash by JK Galbraith and a book about Julius Caesar. I also love Private Eye and no, I don't think I've ever been in it."
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    0 Votes
  • V
      Jun 28, 2009

    HERE IS ANOTHER REGUS VICTIM

    Sophia2000

    I have problem with Regus UK, at first they talk about benefits with Regus, and after end of my contract when I decided to leave them they show their real face and they didn’t return my deposit, please beware them and considering before agreement with them.

    +1 Votes
  • V
      Jun 28, 2009

    Sir Stelios Haji-Ioannou issues defamation proceedings against the Regus Group Plc and Mark Dixon its CEO


    Sir Stelios, the founder of easyGroup, which includes easyOffice.co.uk, has today issued defamation proceedings through Schillings (the leading law firm in reputation management) against Mark Dixon, CEO of international serviced office company Regus Group Plc, and the company itself, which is listed on the London Stock Exchange.

    Sir Stelios is suing following claims made to the Financial Times

    Sir Stelios said today:

    “I was called a liar to a publication I respect hugely and one that is very important in my business career. This is unacceptable to me and I have decided to take this legal step to clear my name and my reputation in the City.”
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    0 Votes
  • V
      Jun 28, 2009

    Mark Dixon has given a typically bullish interview with the Telegraph newspaper this week.

    In it he states that he wants Regus to become the next “Google or Microsoft” and that he wants to Regus to be seen as a useful tool that people use to operate successfully in Business. Clearly Regus have got someway to go to reach the status of Google or Microsoft in terms of monetary value, however it is more the sentiment expressed by Dixon that should be of interest. If anyone thinks that he would be satisfied with Regus’s current domination of the global serviced office market, then they would be under a misapprehension over the psyche of Mr Dixon...

    HOW LONG WILL IT TAKE BEFORE THE AUTHORITHIES BRING THIS GLOBAL SCAM ARTIST DOWN...?

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    0 Votes
  • Trust me they are just as bad in the UK, we took a office from them in Leeds, Wellington Place, the staff are very rude the sales reps totaly lie about everything then you never see them for a blue moon, they very very dodgy to look at them you would think they would be a good company to deal with they are the utter pitts, DO NOT USE THEM, THEY WILL ONLY GET IN THE WAY OF YOU RUN RUNNING YOUR BUSINESS!.

    STAY WELL CLEAR FROM THEM, THEY ARE BAD NEWS.

    +1 Votes
  • V
      Jun 28, 2009

    >
    Regus chiefs waive their pay as losses spiral
    By susie mesure
    Mark dixon, regus's chief executive, and stephen stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Mark dixon, regus's chief executive, and stephen stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Both men have worked for free since august and will continue to do so until the end of the year. mr dixon was being paid £400, 000 a year while mr stamp earned £160, 000.
    The move accompanied redundancies for a quarter of regus's staff and an across-the-board pay cut of 40 per cent, helping to slash £60m from the company's cost base.
    Shares in regus soared 87 per cent to 36p, buoyed by signs that the group's strategy shift to longer-term contracts was working. mr dixon, who owns 60 per cent of regus's share capital, bought a further one million shares at 30p each. his share holding is worth £121m, down from more than £1.3bn earlier this year.
    Mr dixon said the cost-cutting action, prompted by a catastrophic profits warning in july following a downturn in regus's business, should mean the company is cash-flow positive by next year. "we are guardedly optimistic about the future," he said.
    Regus cut 800 jobs in the last three months, including 287 in britain, and halted its new centres opening programme. it has reduced monthly cash expenditure from about £12m a month through to september to a forecast of £1.2m by december.
    Analysts remained cautious about the group's ability to increase its cashflow next year after it discounted fees to win back tenants. businesses can rent a regus workspace for as little as £8 a day in the provinces and £19 a day in london.
    While regus said that its order book had reached a record level in september, fears remain about how well the business will fare in increasingly difficult economic conditions. demand for regus's us workstations has plummeted.
    Regus reported a pre-tax loss of £11m for the three months to 30 september, compared with a profit of £4.9m a year earlier. the company took an exceptional charge of £87m, mostly in relation to its efforts to cut overheads.
    >

    Regus shares drop and investors reject pay package
    By ceri jones ⋅ may 21, 2009 ⋅

    Shares in the uk’s largest serviced office operator regus plc have fallen by over 10 per cent.

    The drop of 9p per share has come despite the company seeing a year-on-year increase in turn over during the past four months. ceo mark dixon has reportedly blamed the drop in value of the pound for the slow up in revenue.

    After being offered an executive pay package, a third of the company’s independent shareholders voted against the package for the second time in two years at the group’s annual meeting.

    Ahead of the vote the association of british insurers expressed concerns regarding the company’s corporate governance after regus chose to ignore the company’s share underperformance and allot 1.6m shares to mark dixon, who owns over 37% of the company, in line with the group’s performance bonus plan.
    Mark dixon and the regus group - a sinking ship...? make sure they dont go down with your money in their pockets...!

    >

    0 Votes
  • V
      Jun 28, 2009

    Regus chiefs waive their pay as losses spiral
    By Susie Mesure
    Mark Dixon, Regus's chief executive, and Stephen Stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Mark Dixon, Regus's chief executive, and Stephen Stamp, the finance director, have waived their salaries in a desperate attempt to stop the troubled serviced-offices provider haemorrhaging cash.
    Both men have worked for free since August and will continue to do so until the end of the year. Mr Dixon was being paid £400, 000 a year while Mr Stamp earned £160, 000.
    The move accompanied redundancies for a quarter of Regus's staff and an across-the-board pay cut of 40 per cent, helping to slash £60m from the company's cost base.
    Shares in Regus soared 87 per cent to 36p, buoyed by signs that the group's strategy shift to longer-term contracts was working. Mr Dixon, who owns 60 per cent of Regus's share capital, bought a further one million shares at 30p each. His share holding is worth £121m, down from more than £1.3bn earlier this year.
    Mr Dixon said the cost-cutting action, prompted by a catastrophic profits warning in July following a downturn in Regus's business, should mean the company is cash-flow positive by next year. "We are guardedly optimistic about the future, " he said.
    Regus cut 800 jobs in the last three months, including 287 in Britain, and halted its new centres opening programme. It has reduced monthly cash expenditure from about £12m a month through to September to a forecast of £1.2m by December.
    Analysts remained cautious about the group's ability to increase its cashflow next year after it discounted fees to win back tenants. Businesses can rent a Regus workspace for as little as £8 a day in the provinces and £19 a day in London.
    While Regus said that its order book had reached a record level in September, fears remain about how well the business will fare in increasingly difficult economic conditions. Demand for Regus's US workstations has plummeted.
    Regus reported a pre-tax loss of £11m for the three months to 30 September, compared with a profit of £4.9m a year earlier. The company took an exceptional charge of £87m, mostly in relation to its efforts to cut overheads.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


    Regus Shares Drop and Investors Reject Pay Package
    By Ceri Jones ⋅ May 21, 2009 ⋅

    Shares in the UK’s largest serviced office operator Regus Plc have fallen by over 10 per cent.

    The drop of 9p per share has come despite the company seeing a year-on-year increase in turn over during the past four months. CEO Mark Dixon has reportedly blamed the drop in value of the pound for the slow up in revenue.

    After being offered an executive pay package, a third of the company’s independent shareholders voted against the package for the second time in two years at the group’s annual meeting.

    Ahead of the vote the Association of British Insurers expressed concerns regarding the company’s corporate governance after Regus chose to ignore the company’s share underperformance and allot 1.6m shares to Mark Dixon, who owns over 37% of the company, in line with the group’s performance bonus plan.
    MARK DIXON AND THE REGUS GROUP - A SINKING SHIP...? MAKE SURE THEY DONT GO DOWN WITH YOUR MONEY IN THEIR POCKETS...!

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    More Scam Victims from Mark Dixon, CEO of the Regus Group
    Posted: 2009-03-31 by
    Disappointed Client




    Dishonest Practices

    Our company was opening a new office in Nashville, TN, and we had been searching for a small office space to accommodate our two employees. While doing research, we came across the Regus Group, offering us an all-inclusive package in one convenient monthly bill. This was an ideal plan for us. We began our relationship with Regus in October 2008, and after just one month, we were highly disappointed. We began seeing charges for services that were priced much higher than the area average. Getting in touch with the General Manager at that location was nearly impossible. Emails were sent and phone calls placed, and were not returned for days when there was an urgent need for a response. After being disappointed in so many ways, we decided to terminate our relationship with Regus, and move to the private sector where terms were a bit better, and the bills would be more manageable. We received our final bill from Regus, and saw charges that we never agreed to pay. Regus wanted to charge us a “Business Continuation” fee, which, when looking over the T&C, there was nothing specified that we would be charged for something like that. We had no qualms about paying an exit fee, as this is standard, but we were charged an exorbitant amount. While we could have paid a cleaning service somewhere in the amount of $75.00 to clean the office, Regus charged us more than double that price. We felt really let down by Regus, and will never do business with them again, nor refer anyone to their offices.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    71 days ago by anonymous
    0 Votes

    Highly agree. All around they are too expensive and the fee's are ridiculous. I would never recommend there service to anyone in any location.

    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    mail and wrong addresses
    Company information:
    regus group
    California
    United States

    Regus published wrong address on several buildings. during a USPS software and hardware upgrade, we noticed mail being returned with what we knew to be the proper address. Later we learned that the post office had advised the regus group in irvinemant times about using the proper address. they have since changed the address BUT wont pay a dime to anyone! most are unaware and absorbed the cost to cure BECAUSE regus told the clients the post office was in error. i found it and was terminated!

    regus loses mail
    regus is awful to deal with
    regus doesnt care about client service
    regus told OUR clients we werent there, didnt have a real office etc
    regus told OUR clients they had th wrong number!

    watch out for regus group!
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    0 Votes
  • V
      Jun 28, 2009

    HQ.com/ Regus Group Business Center
    2911 Turtle Creek Blvd. Suite 300
    Dallas, TX 75219 map
    district: Turtle Creek
    About HQ.com/ Regus Group Business Center
    CONSUMER WARNING: This service is a complete rip-off.


    Dallas.com has used this service and determined that it cannot be recommended.


    The company provides customers with an agreement that autorenews annually, and they don't acknowledge requests for cancellation, nor do they notify customers of renew dates. In our opinion, this is an outrageous business practice.


    So unless you want to spend $100 forever just to have a mail address, we recommend against using HQ.com Dallas Turtle Creek, which is part of The Regus Group.


    There are other less expensive services available, and until they develop a customer-centric focus, we advise Dallas business owners to go elsewhere.
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    0 Votes
  • P
      Jul 01, 2009

    We rented a small office space with Regus in El Segundo, Ca three months ago with RUBEN GONZALES, AREA SALES MANAGER. His cell phone number is [protected], email address: Ruben.[protected]@regus.com. We needed the office space only on certain days, when rush orders had to be worked on. A month ago, on June 12th, we entered the building and found out that they DOUBLE RENTED our space and somebody was actually working in our office.

    We tried immediately to get in touch with Mr. Gonzales and his assistant KATHLEEN HARDING- JACKSON (email address: Kathleen.[protected]@regus.com) but they were unavailable. Nobody at the front desk knew anything about us nor our office space. After we left voice messages for Mr. Gonzales we also texted him on his cell phone. The only response from him was that Kathleen would take care of it. We never heard back from her again. After we caught them double renting the space and another set of emails to Mr.Gonzales, he finally replied that they "just wanted to give us a bigger office space and moved our belongings into that new room. Kathleen would get back to us on that." She never did. We asked for a refund of our money.

    A week ago, they dared to actually send us a new INVOICE, billing us for "Wear and Tear, Long Term Office Initial Fee, Office Immediate Credit Fee, a Building Lobby Listing, a Long term Office Montly Fee, more building lobby listings (three total, ) Kitchen Amenities Fee and a late payment penalty." We have NO IDEA what all those fees mean, because when we signed up we specifically asked which fees would apply and they said that there would be 1. Office rental fee and 2. Kitchen Amenities Fee.

    Vanessa, I read your post and would love to contact your Investigative Journalist Team - how can I do that. I'll be happy to give our contact information. And if there is a Class Action Law Suit please let us know - we're in! This company has to be taken down!

    +1 Votes
  • V
      Jul 02, 2009

    PLUNA111: CONTACT OUR JOURNALIST TEAM AT: [protected]@journalist.com
    we will take Regus down!

    +1 Votes
  • V
      Jul 02, 2009

    IF YOU HAVE EVER DEALT WITH REGUS AND YOU FEEL THAT YOU ARE A VICTIM TOO, please contact our Investigative Journalist Team. [protected]@journalist.com

    +1 Votes
  • V
      Jul 02, 2009

    Egregious Regus Unofficial Site
    1000 locations. 450 cities. 75 countries. One call. NO SERVICE.
    Regus Group and HQ Global Workplaces provide office space, virtual offices, meeting rooms, mailing addresses, receptionist and other services etc. The concept is to work smarter perhaps at a reduced cost. But at what real cost?

    Here is the problem...

    Regus terminated my agreement after several years with them. The area director, Michelle Prentiss, had promised to provide better service and stepped into assist with some issues at the center and unfortunately there was no resolution.

    After paying for about half of my expenses related to Regus improperly publishing and issuing the innacurate address, they terminated the agreement thus leaving me to front the cost of changing my address again on everything just 8 months later!
    Regus has a high turn over rate at the front desk If you enjoy:

    Mail being returned due to improper address used by Regus (prior 4.08)
    New hires constantly and/or temp personel
    New hires/temps sending calls to the wrong extension
    Being over billed for long distance you never had (we have years of this)
    Clients turned away because their money order wasn't in an envelope
    Mail forwarding not done for 3 weeks
    Front desk telling your clients you really aren't real as you have no real office
    Front desk telling clients that Regus is just an answering service and we do not have an office there
    Personal calls going to other clients within the building
    Front desk confusing your phone number with another number and telling your clients you are no longer there and they have the wrong number and then do nothing for you. No apology... nothing!
    Publishing the wrong address and having you pay for the changes on your letterheard, business cards, brochures, etc., then you will love Regus.
    Retaliation? You decide...
    I had been experiencing mail issues for over a year. The post office blamed Regus for not publishing and sharing the proper address with their tenants. I alerted the Regus local manager about the mail problem and was ignored. I was labeled a "problem" and could not understand why. I discovered that Regus liked to use a more impressive address and mail wasn't always an issue until the post office upgraded hardware and software randomly throughout the country. More to come...
    Regus - HQ
    I have to fund the reprinting of all cards, brochures, contracts etc. If Regus does not perform and you prefer they do, they may terminate your agreement! The time spent with all the new people was costly. I lost two clients due to Regus unprofessional handling of my front office.
    5.12.09 - lost another client because Josalyn Ramirez instructed the front desk to tell our clients we were no longer there and have the wrong number! Watch out for this General Manager if you are leasing in at 8001 Irvine Center Drive.
    When I notified Josalyn of the error she would not respond although at the center. Josalyn had confused numbers and even after alerting her of the error, she continued to harm our firm. It has been repeated issues like this that has been the catalyst for this site. If not for Marion, we would have lost more clients.
    Concerns
    Regus claims to reserve the right to change the "house rules" whenever they like. Beware. I am now fighting for costs to change all marketing material, cards, letterhead, brochures etc. Why, because Regus published it inaccurately and kept the address issue confidential for about 5 years and allowed many of us to suffer while trying to find our checks and mail.

    Did you recently have to change your address? Regus sent a memo the end of 2007 and blamed the post office for an address update. Fact is, I discovered that Regus in Irvine, CA had been told for years that they had been using the wrong address. I personally feel that Regus is responsible for all expenses incurred by each client at 8001 Irvine Center Drive, Suite 400, Irvine, CA 92618.

    Regus is also responsible for any issues that occurred as a result of the address being published inaccurately. Any mail returned leading to a default judgment, client loss, etc.

    Do share holders know that several buildings involving potentially hundreds of people could lay claim to reimbursement?

    I am now fighting to take the local number I was assigned and has my name in the phone directory. Be aware that Regus wll hold you hostage.

    I can not get a copy of my contract or agreement. I have asked 11 times since the summer. They fax me someone else's agreement.

    REGUS 8001 Irvine Center Drive 4.21.09 NO PHONES ANSWERED
    Dial 949.754.4000 There is a recording. Happens often...

    Regus Reply - We were having some technical difficulties with our phone system, but they are fixed now. Thank you for alerting us to this.
    This has been occurring as long as i been there.

    I had calls sent to other tenants. This was common enough even though I had instructions on where to send calls. New people are not always as careful or care. They are temporary!

    Want to use the conference room? Think again. I quit having conferences as the turn over is great and the new hires do not know how to set up connectivity.

    Do not worry about negotiating special pricing. Since "house rules" change, Regus changed all of my special conference pricing.

    This isnt the image you want for your company. I was promised for a long time that things would change. If you ask for service you may be terminated. Obviously I learned alot and feel the need to share. Regus cost me money, a few clients and the image is not professional.You look virtual!
    >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

    0 Votes
  • P
      Jul 16, 2009

    OK, I have some news with regards to my previous post:

    We wrote an email to KATHLEEN HARDING- JACKSON (email address: Kathleen.[protected]@regus.com, telephone: [protected]) and said that we'd put up a video on youtube if they don't stop sending us invoices for services they did not provide us with!

    She now THREATENED US to SUE US FOR $10, 000 if we would post it on youtube. She said it was mentioned in the contract that we are not allowed to post anything on youtube. I wonder where that was hidden, because I would have never signed anything like this!!!
    She also said she'd hire a collection agency (to ruin our credit) and they'd go after the money on their invoices as well as the $10K.

    This cannot continue. This shady company has to be taken down! We have the threat on tape, if somebody needs it!

    Corporations should not be allowed to shut people down. What happened to free speech?!

    Please contact me ASAP. We need to do something. All of us.

    0 Votes
  • S
      Aug 18, 2009

    We are a small media company that needed an office so that we can conduct our business in a professional manner. Regus offered us a virtual office plan with 5 hours of conference room time as well as mail handling and voice receptionist for $220 a month. Also, by contract, we were told that they would include our name in the business directory at no charge. Initially, after the first month of billing, they charged us for the business directory fee and began charging all these other fees that were not stated in the agreement. They also told us that they would NEVER tell our clients that they were a virtual office, but a part of our company and I heard from several sources that they in fact told our clients that they were an answering service. Also, they did not answer the phone as they were supposed to on a regular basis and a couple of times all my voice mails were wiped out. After this happened, I started directing my clients to reach me at alternative locations and reduced the amount of mail handling that would come to the office. Nevertheless, we were charged about $500 a month for fees that did not exist. If we were late on payment for a week, they would shut off the service and voicemail theatening me and charging a $45 late fee. I have never experienced this and feel extorted as a small business and am very angry and distraught by this. I want people to know what happened so that this doesn't happen to you. If you are in need of a virtual office, STAY AWAY FROM THEM!! THEY ARE CROOKS, CRIMINALS AND LIARS!!!. God help you if you sign with them.

    0 Votes
  • M
      Sep 19, 2009

    One of the first victims from India-I searched for REGUS but was unlucky that time that I couldn’t find reviews.
    Unbiased opinion-Reasons for availing REGUS. An experience felt personally on heart.

    1. Have a “Delhi” presence in order to get leads.
    2. Let my clients sit in good interiors & stimulated working environment.
    3. Find an office nearest to Faridabad, NOIDA, Gurgaon and Delhi
    4. Best parking for clients and my cars.

    I had seen other too. The quality of office space & courtesy was much better than that of REGUS, but since it was away from my place I preferred REGUS despite awful parking & demanding money for extra own parking, leave apart clients. It was very uncomfortable thinking that my clients will pay money to park their cars.

    1. The marketing manager gave me a acceptable offer for Virtual Office which was an address, a dedicated phone number with call forwarding. The terms of contract was well written, thought they made error in it 2 times. They gave us 5-6 days to decide which were less since we had to come from a long distance from Faridabad to check other offers.

    2. We clearly asked them whether there were any hidden charges which the marketing manager clearly denied and assured us that it will be a very happy venture availing REGUS.

    3. We paid them 2 months advance and some more money not agreed to in the initial contract. A call came from my bank whether it is a genuine or fraudulent money transfer? I said it is genuine. Thereafter I have been paying them regularly in the best of my obligation by couriering the check on 18 the invoice date.

    4. Next comes the role of service coordinator. The table turned upside down and I felt a silent slap when he started asking for petty extra charges like a cheap dalla for email, phone calls, etc. This was never mentioned in the contract.

    5. After about a month, I came to know that instead of proper professional, just a management trainee is handling the calls. I asked them whether I can forward the calls from my mobile. She said yes. Later on the service coordinator refused the forward and started asking for extra charges.This was never mentioned in the contract.

    6. Asking for money to email, they are not ready to email a MP3 recording of the calls whereas many others are co-operative and prompt in giving the details of the call. This was never mentioned in the contract.

    7. They wanted to know and ask at the first meeting what questions should be asked from clients after not forwarding HR and sales inquiries to me. I said I’ll email the list. After 2 months being sure of my question, service-coordinator shamelessly slapped an extra payment scheme on me. This was never mentioned in the contract.

    I even asked service coordinator to send complaint links to his seniors and he forwarded about a month ago but there wasn’t any response from anyone. Why should I bear the brunt of lack of co-ordination in the complex hierarchy?

    First of all I never required any calling service at all (Just a Delhi number that’s it). Even if it has to be a calling service I won’t prefer it to be on any other inaccessible number than my mobile. I simply needed an office space in Delhi for my clients to sit. I even have a free UK number which directs the call automatically to my phone. And best of all, I needed peace of mind over communication filtration. I never had it so I am looking for better cabin option at the same location and the best for calling probably related to my mobile. They have created such a depression that it becomes difficult to work and concentrate.

    We work and know how to understand clients requirement and I personally feel I am million times better than them and provide asked for service:-)

    Today is 18th September and I have paid about 32K(almost the total amount of 6 months as per contract) yet haven’t used their office for any meeting since August 1 the date of service, and hardly got 8-10 calls from them neither of which are customer leads.

    I also have a doubt, whether they aren’t diverting my lead calls to some other architect because despite circulation of my number, not even one client call has come. I don’t have any faith left on them.

    I’ll honestly update you with experiences of 4 months of contract left with them. They are supposed to provide me personalized call answering service.

    0 Votes
  • S
      Sep 28, 2009

    I am a building owner and lessor in Southfield (metro Detroit area) Michigan. What I have to deal with here is another perspective of the scam which Regus is trying to pull off on the unsuspecting. The story becomes more intense due to the extremely difficult economy in our area. Vacancies have increased all over for free standing office buildings...and no doubt Regus is also sufferring (perhaps for other reasons as elaborated in the many complaints above). I found an advertising venue that seems to attract many very viable prospective tenants and as I became more familiar with my competition I discovered a lessor named Regus was posting 20-30 individual ads a day on craigslist...contrary to the rules of craigslist (CL) which clearly state no more than 1 ad a day per seller in a category. Upon realizing that Regus was way overselling the virtual office concept I started to investigate...I found that when you respond to the ad the office manager, Tara Wurtz, would in fact try to sell you an unfurnished office for $499 when many of the ads stated that furnished virtual offices are just $299. This is classic BAITnSWITCH tactics. In addition, I also noted that they display/rotat the same half dozen photos of a poshly outfitted office in all of the 600 plus ads the have showing on CL in the last 30 days. What Regus and Tara Wurtz are doing on CL is in very poor taste and is in in effect trying to crush to the small office market with their practices of flooding the CL pages with baitNswitch ads...I have no doubt that a future tenant would be very very sorry for falling victim to Tara Wurtz' and Regus' scam

    +1 Votes
  • B
      Oct 16, 2009

    **WOW, you people have alot of wasted time! First of all, READ your damn agreements and if you have questions, ASK! Don't just assume! Regus has been around for many years and the company, along with Mark Dixon pride themselves on great customer service. We realize this is a tough economy right now, and most, if not all of the centers have adjusted office pricing to help customers and new companies that need office space.

    I never heard anyone say on the above postings that there was a gun placed to your head to get you to sign! There are other competitors out there, shop around!

    As for the former employees, look for another job instead of sitting around posting this crap! You are no longer with Regus because maybe you were not the right fit, or you simply could not do your job! That's it!

    I have been with the company for many years and I believe in the value of Regus and what we pass on to our employees and the customer!

    0 Votes
  • H
      Oct 27, 2009

    WARNING!!! NEVER EVER LEASE A WORK SPACE WITH REGUS!!!
    Where do I begin with this Sleazy company. I have had a lease with Regus for a total of 27 days and already made aware to them that I will no longer be with them after this month and am turning them into the Better Business Bureau for fraud. I was attracted to Regus because of their location and the price I was guaranteed by Jennifer Baumgart (Regus Milwaukee Manager) of $300 a month. However, before my first day in my office I received a bill for $1, 700. When their is a miscellaneous charge for $500 with no explanation for what that charge consits of I became a bit skeptical of this company. I pursued my office manager about these charges and after weeks of being routed to different "management staff" I was made aware that the charge was for "move in maintenance" which consisted only carpet cleaning. Really, $500 for carpet cleaning for the smallest office in the building (40 sq ft) doesn't seem very logical.
    When it came to my move in I was not given an introduction of the building nor had any management staff (which was guaranteed to be there) to assist in my move in (tour of building, setting up voicemail, internet, etc..). I wrote the check and gave it to the secretary upon my arrival and moved into my office with no help or assistance from management with the numerous problems I had. When I finally got settled into my office my internet did not work and after numerous attempts on multiple days the low-life secretary informed me that she would inform IT of my problem and it would be fixed within the next couple of days. The funny thing about that is that Regus does not have an IT staff that is in the building and ready to fix any technical difficulties that clients may have.
    On October 18th, I received another bill from regus saying I owed $1, 500 and $52.40 was tacked on for a late charge on October 7th. This was extremely confusing to me in that I was not able to get the keys to my office on October 1st if I had not paid the check but am being charged a late fee for no reason.
    *******PLEASE NEVER EVER MAKE YOURSELF A VICTIM OF FRAUD BY LEASING AN OFFICE SPACE WITH REGUS!!!

    I have soooooooooooooooo much more that I could say about these ###ing scam artists but am not going to give them the time of day. If your logical then you will read what everyone has said and realize that you do not want to be a victim of fraud.

    0 Votes
  • B
      Jan 21, 2010

    After more than 20 years practicing in a large law firm, I went out on my own at the end of 2008. I was interested in having someone answer my phones and thought when I found Regus, that they were a perfect fit. The sales department was very liberal in negotiating a good deal with me...when things went south, my sales rep would no longer answer my emails or calls. The billing nightmare started on day 1 and continued, each month worse than the prior one. I had made the mistake of signing up for automatic payment -- at one point I floated the company almost $900 dollars while they "processed" my refund by check. They then continued to deduct charges from my credit card despite my having withdrawn their authorization in writing on various occasions. I now firmly believe that their practices are much more than efficient, rising to the level of consumer fraud, and am putting together a class action lawsuit. Please let me know if anyone is interested in serving as a class plaintiff in the lawsuit, seeking damages from the company for their illicit activities. Thank you. B. Locke

    0 Votes
  • C
      Feb 11, 2010

    Jesus Christ! They offer free coffee and tea, what's all the fuss about?

    0 Votes
  • E
      May 05, 2010

    From: Eximtrade
    Sent: Tuesday, April 20, 2010 1:03 AM
    To: andrew.[protected]@regus.com
    Cc: Henry.[protected]@regus.com ; Ramit EUROPE
    Subject: Regarding : Complaint about Regus Delhi Office.

    SENWA: SUSTAINABLE TECHNOLOGIES IN ENERGY EFFICIENCY & RENEWABLE ENERGY GENERATION
    2010-04-20
    ----------------
    To,
    The Regus Head Office,
    22 Grenville Street, St. Helier, Jersey, JE4 8PX.,
    26, Boulevard Royal, L-2449 Luxembourg

    Kind Attn. : Andrew Brown, Group Communications Director, T. +[protected] +[protected] ; M. +[protected] +[protected]

    Regarding : Complaint about Regus Delhi Office.

    Dear Sir/Madam,

    We had good experience in having relationship with Regus USA.
    We start to use the services in New Delhi India from September 01, 2009 where since beginning we are having problems. The people working at Regust, Jasola Office are totally unaware about Regus's service culture, very prompt to ask money without providing any service.

    We would like to submit as follows:--

    1. Two Month Free Service:
    Without giving us dedicated tel no.fax no. the Delhi office has started the service from September First 2009. They inform our tel/fax no. only in October, 2009. There is a need to recorrect the service contract and paid service should start from Nov.2009 and keep October as free.
    Second month service will be given at the end of the contract.
    2. No records of call/fax :-As per our request we asked Regus New Delhi to send us caller/fax details by email as the undersigned always travelling, the Delhi office never informed by email. infect they dial my overseas no. They never keep any person to answer the call, pl. call this no. [protected]
    3. Never Honored their Promise:- It is a fact that due to my regular continuous stay in USA, I am not able to use the Regust New Delhi, so I requested to freeze/suspend for 3 months. They confirmed and asked the payment of Jan/Feb 2010, but after I paid the money they refused to freeze and suspend. (enclosed the copies of email)

    We, therefore, have no other option but to discontinue based on ABOVE EXPLAINED reasons. No service, no email from Regus Delhi, since beginning they are not answering our telephones. most of Indian clients never leave any message in voice mail like western countries. Regus Delhi is only interested to charge money without providing their servicers. The customers are cheated due to Regus Brand but there is no commitment for services like Regus Global.

    We are totally frustrated with regus New Delhi since very beginning, instead of extending good service, keeping their promise for freezing account, they just trying to forfeit our deposit, which shows that they are not interested to give services and they are not efficient to give services.

    0 Votes
  • M
      May 06, 2010

    A bunch of crooks, jokers, manipulators and traitors, I am also a victim of Jasola office. Most dishonest people I ever came across.

    +1 Votes
  • C
      Nov 29, 2010

    I am responding to Shelden Properties complain, Sheldon Properties is a competitor of a local building. he is narcistic and stalked and threatened Tara Wurtz, to the point, she left company. He is not even a cliient and just was angry that Regus did indeed abuse the Craigslist rules, however, Tara did nothing wrong, she did what her company and bosses asked of her to do. Hence is why she left company, to ensure her credibility and reputation was protected.

    -1 Votes
  • B
      Jul 15, 2011

    total scam. not woth your time or money. stay away!!

    +1 Votes
  • O
      Sep 04, 2012

    Well don't feel bad guys, they treat their employees just as poorly. My wife worked for Regus in the Philippines and she never got paid when she was supposed to. She resigned shortly after, still not receiving her pay. When she asked about it, they told her they had the wrong bank details, which was just stupidity or a lie because we saw the email they received and it had the right bank info. In either case, we gave the right bank details about 3 times in a row. We complained to the management for a month and no one defended us, they all gave poor excuses that made no sense. Its been nearly 2 months and we still haven't received anything. Screw you Regus!

    +1 Votes
  • P
      Jul 22, 2014

    I didn't know Regus is such a scam company. I am a victim too. and I just posted my complaint. But, it seems no one is responding to our complaint.

    +1 Votes
  • I
      Aug 04, 2014

    there should be legal firm taking this up and I am sure there will many more on yelp.com that will come forward to support.

    0 Votes
  • M
      Jul 07, 2017

    I regret joining Regus. I'm a small business owner who has been with them since 2014 in various small private offices at their Santa Monica location, but this report also applies to the company as a whole -- all locations are part of the same disfunction.

    I didn't realize until this year how much they've been siphoning off money in ways I didn't see, understand or approve.

    My experience:

    1. Each year, we upgraded offices. They did not account for the original retainer fee each time, but took an additional retainer for the new office - each time. They now owe us 3X retainers now, to the tune of $5477.

    2. They refuse to acknowledge 2 recent payments we made via credit card. Our credit card company insists they were paid, and all is equal. And I had to pay the balance of that credit card, so these are very real payments on my end. However, Regus says because they can't find the payments in their records, that it never happened and that they will take funds out of our retainer to cover these "missing" payments.

    3. What's more, we also recently discovered that they were charging us for IT based on an old paradigm. For nearly 2 years they've been offering IT as low as $89 for all devices (or $99 if including a VOIP phone). However, we have continued to be charged the old rate for our device package - $225 - for this every month since. We had to do some deep investigation with our peers in the space to discover this inequity.

    4. We also have been battling with them for charging us for extra parking spaces, over and over again, in the past 7 months. It turns out that HQ took the power away from their center staff to remove these charges, so we couldn't have them removed regardless of the obvious error. As a result, we continue to see these erroneous charges on our statements and the auto-pay forces us to pay for them. We continued to point these out but no action has been taken to remove the recurring errors.

    5. As a bandaid, they put "credits" on our bill for some of those errors, and other minor charge errors.

    6. There are two big issues with those credits -

    - First they don't add up properly to the correct amount. They have repeatedly under-credited us and failed to acknowledge their math errors, or have ignored additional overcharges.

    - Second, these "credits" never actually reduce our real payments. When the auto-pay deducts from our credit card, it removes the entire billed amount regardless of any credits applied, leaving a negative balance on our account - and not in our pockets.

    7. When we tried to call the phone number listed on our credit card statement, that number is no longer in service.

    8. When we ask the center managers to help us, they are helpless against the Regus machine. We get so angry and they are taking all the heat despite their inability to act, due to controls set by HQ.

    9. Despite being paid up with Regus, and despite being owed thousands of dollars from Regus, we are now getting scary emails from "accounting" that our membership is being revoked for non-payment, that the amount supposedly still due will be seized from our bloated retainer. There is no phone number for us to refute this. They do not reply to the emails. What's more, included in that scary email is a phantom charge for another $3000+ that can't be explained. It's pure insanity.

    Only the center managers reply. They try to help. But they are simply disempowered cogs in this corporate machine. Also, the accounting was such a mess on the corporate end that they couldn't even make sense of everything until I printed out every single statement, email and payment since 2014, and walked them through it one transaction at a time.

    To date, they owe my small company $8029. For a big corporation like Regus, this is a rounding error. For my small company, it is a noticeable chunk of my annual budget being taken away from us like a bully takes a poor kid's lunch money on the school play ground.

    If you have a similar experience, to any of this, or can help me fight this, please let me know. I hear there are class action suits pending, and another one being formed. There must be something that can be done to keep them from siphoning off thousands of dollars from small business owners.

    0 Votes
  • A
      Nov 27, 2017

    Regus complainants joint action. I believe Regus are company which operate using immoral, unethical, unreasonable, bullying, black mailing fraudulent practises! I commented a few days ago on trust pilot and here is my initial review;

    "DO NOT USE REGUS UNDER ANY CIRCUMSTANCES. They are lying thieving bullies, they con people in to signing contractual agreements under false statement of facts using misrepresentation and false promises. They blackmail people in to signing unconscionable contractual agreement's under duress.

    They then gang up on you when you try to defend your position and blackmail you even more with threats to get debt agencies to collect money you do not owe them they have already been paid. I am boycotting Regus."

    I have since read a lot of other peoples comments, some reviewers are basically experiencing the exact same treatment as me. I have told them I am brining a legal case against them and have been calling round solicitors myself to try get my case to court.

    One person mentioned on their review putting together a joint legal case and I think this is a great idea. I have therefore set up an email address for anyone else interested in pursuing their claims in a joint claim with me and others. The email address is;

    [protected]@gmail.com

    North West UK Spaces.

    Please contact me if you are interested in this I will be seeking advice this week and will help anyone else too. Any help will be really appreciated

    0 Votes

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