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4.2 1037 Reviews

Regus Complaints Summary

507 Resolved
210 Unresolved
Our verdict: You can expect a very good level of service from Regus. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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M
5:01 am EDT
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Regus Cancellation of office order at swansea hq

I asked Regus to terminate my order for an office at Swansea HQ due to COVID-19 but they seem unwilling to accept my request.

To clarify, I ordered a small office that was in the process of construction so I had not moved in.

The last email I had from Regus was as follows:
----------
• A discount of 50% on both your April and May monthly Office fees
• Convert your existing agreement to a fixed-term agreement for 3 months at the same price

How do I accept this offer?
Please reply to this email with the words "Offer approved" and we will take care of the rest.
------------

Why on Earth would I want a discount on an office, which I can't use, together with an increase in the contract notice period when I have already cancelled my order?

I have however had a demand for restoration fees for an office which I have never occupied? My understanding is that restoration fees are to cover the cost of redecoration at the end of the occupancy. As occupancy has never taken place I believe Regus are trying it on.

I am a long-standing customer of Regus having rented an office at their Trafalgar Square facility. I don't think this behaviour encourages brand loyalty?

A suggestion from their customer complains department that my grievance is due to my company being in financial difficulty is incorrect. My complaint is solely motivated by their behaviour.

Mark

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6:28 pm EDT
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Regus Can I get my money paid into my account please

Good day,

I have been struggling to get my refund from Jan 2020, Account number in question is [protected]

I keep sending emails to help desk and the agent by the name of Elana M, keep promising me lies

I have already supplied my bank details via email as per request but nothing is happening

Can I get my money paid into my account please

Regards
Fikile

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Update by Fikile Mafuyeka
Apr 08, 2020 5:17 am EDT

Dear Sandra,

Thank you for the prompt response, Can you please advise when exactly is going to be processed,

My bank details was resubmitted on the 18th March 2020,

Does this mean that the payment will be done on the 18th of April 2020

Warm regards
Fikile

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3:42 pm EDT
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Regus Not-returning deposit

Our business vacated office (month to month) office on 2/21/2020. The manager at the Miami office assured our deposit would be returned but on 4/6/2020 we've yet to receive our deposit. Every cent owed to Regus including "moving-out/cleaning fee" of almost $500 even though we only occupied the office for 10-days and cleaned the office ourselves moving in and out has been paid. Their customer service when I called agreed time & again that there's no reason why Regus hasn't retuned OUR money. I am only asking for what is rightly mine as all debts, fair and not, have been paid! Under this current Coronavirus pandemic many companies are coming to their customers revues but sadly it appears NOT Regus! Please help!

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4:20 pm EDT
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Regus Termination prematurely

I have an office since 3 years with regus india
However due to coronavirus my business is finished and i have no money
I want to end the contract with regus prematurely

What is the procedure to get back my refund of deposit and advance paymwnts. Nobody in india office is replying as office is [censored] for last 10 days

Please can u advise who to get in Touch with to get my refund

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Update by Sachin1250
Apr 02, 2020 4:03 am EDT

Please reply regus tea

Update by Sachin1250
Mar 31, 2020 3:10 pm EDT

I have a spsce from regus and they have my 3 minth deposit also and rent for april in advance also. Due to coronavirus now my business is [censored] down and will not pick up till december. I want to cancel the agreemtn but im not getting any reply from them

Why cant i close my account if i have no more money

When the economies are tumbling and its FORCE MAJEURE EVENT, how can they not help

Update by Sachin1250
Apr 01, 2020 9:13 am EDT

Havent recd any update

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3:05 pm EDT
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Regus Inflexibility in Rent Payment date request in view of Corona Virus closed down of office in New York City.

Regus Account# 155670
Invoice# [protected]
Payable: March 31, 2020

We requested today our Regus Manhattan Sales Manager, Michael Calabrese, to give us a a few weeks deferment on the rent payment as our office and that of all our customers are closed by order of New York State for indefinite period. This has put our accounts receivable, and actually our whole accounting in a tail spin.

The answer was an unapologetic "NO", with a scuttle demand that rent to be paid on time without fail.

This is so unbecoming of a large company like Regus, working across the globe.

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9:29 am EDT
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Regus Unethical behaviour

First of all, I should thank Regus for the facilities they provide. I have always been happy being a member of Regus although I have used my desk for 4 times for the past 12 months. (My Regus Account No: 9566060)

However, now I am not happy how I have been treated in regards my request: On 17th of March 2020 I sent the following message to Regus Local Manager: "Following recently introduced regulations by the Prime Minister B. Johnson, due to my current health condition ( coughing ) I remain home by self isolating myself from now on. Moreover, since it is not safe to be in the workplace these days as recommended by Health professionals - I have to stay at home.

Taking into account the above circumstances I would kindly request you to stop my contract on the 31 March 2020 instead of 30 April 2020 as written in the email below. I can not afford paying for the month (April, 2020) while I won't be working in the office and my business will stop, being self-employed, I don't have any income to support my family during the lockdown period. I will pass the keys to the reception REGUS at One Victoria Sq before the 31.03.2020. "

To this email I received a "No" from the community manager: "Unfortunately at this time, I am unable to get approval for your agreement to end any earlier than 30th April 2020".

Please help me to end this contract 31st of March 2020 which is in fact the last month of my 12 months contract. ( for your information, The 30th April 2020 - came from the auto-renewal of my current contract where I had to cancel the renewal Regus insisted me to pay at least for the first month of the recently auto-renewed contract. )

I kindly request you to cancel my current contract on the 31st of March 2020 and refund the Deposit and the amount I have already been charged for April 2020.

Please help me to sort this matter as soon as possible.

I thank you in advance for your kind assistance.

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Update by MShakirov
May 19, 2020 1:12 pm EDT

NOT TRUE!

May I know in what way this has been RESOLVED ?

What does RESOLVED mean when nothing has changed since then ?

Please clarify. I want to understand what has really changed. ?

Update by MShakirov
Mar 26, 2020 3:17 pm EDT

Dear Sandra,

Thank you for your respond.
I rely on your objective and fair decision in regards with my case and truly hope to get your support in this situation. Please help me with ending the contract on the 31 March 2020 based on my original contract (before April 2020 starts so that I can return keys to the front desk of Regus at 1 Victoria Square, B1 1BD) and help me get my refund and deposit back as soon as possible.

Once again, I thank you in advance for your assistance and look forward to hearing from you.

Update by MShakirov
Mar 26, 2020 9:31 am EDT

Above request is made due to COVID 19 Outbreak.

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8:25 pm EDT
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Regus regus/spaces stop our right to downgrade the contract

as a contract, we can decide to downgrade the contract, but when I applied, the 30 Moorgate, spaces, EC2R 6DA just said, they can not do this and didn't say when they can. they do not consider client position at all, nor ignore client rights.
they are unprofessional and violate customer rights.
I will not be having any contract with them anymore.
hope to have solved on this.

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12:33 pm EDT
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Regus Refund due Feb 1.

None recd despite promises via 25+ exchanged emails to reps below.

Mark Dixon, Cus Svc, San Antonio Sonterra (Benji), Donna Bollman & Helpdesk ALL are fully aware & have information & copies of emails for you to acquire info.

Filing BBB complaint tomorrow plus social media posts to follow.

Loretta Heffron
[protected]@ENDUREretirement.com

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12:41 pm EDT
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Regus Office Rental

Hi,

I hope you're well and apologies for the out of blue email. I'm a client of Regus at the spaces centre in Park Royal. Our personal dealings with Regus up to this point have been fantastic and I think the facilities provided to us (the clients) are fantastic.

I wanted to bring a concern of mines to your attention.

I was promised a parking space by Sid Mesrati (Area Manager) when we first moved into the centre and this promise has not be fulfilled. I've requested parking a number of times since we first moved into this centre and nothing has happened. (We moved here start of 2018). When I approached Sid refuted my claim and said he does not sell parking as part of office packages although I have emails with him offering an office in Ealing with promise of parking (Again). I now believe this promise was made in order to sell the office fast.

I made a verbal complaint to the previous centre staff here and there was a compromise; I was able to share a parking space with another client (The client kindly agreed at the time however apparently she has since moved on from the centre).

A member of the reception team (Anna) at Spaces Park Royal seems to be prioritising people that she has personal relationships with in the centre. When I sent an email highlighting this she called me "Nasty" (Although I mentioned no names in my initial email) and that she thought me and her had a great personal relationship. I then explained to her that I'm a client and I expect her to treat me as such. She has also confirmed on email that she allows others to use spaces that other clients are paying for if she believes they won't be in that day. This treatment definitely falls short of the high standards I expect from a company like Regus as I'm sure you would agree.

Anna has not been the easiest to deal with and can be quiet rude and boisterous around the centre something that does not bode well if/when bringing our own clients to visit our office.

The solution to the parking situation would be for Anna to stop prioritising clients here who she gets on well with and have a systematic approach to things, also as I've been waiting since 2018 something should definitely be done sooner rather than later. I would also like to recommend that Anna is given extra training in how to deal with paying clients. I look forward to a satisfactory response from you.

Kind Regards,

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11:15 am EST
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Regus Never got deposit back from over 6 months ago!!!!

I have been requesting our return of the deposit after the regus office closed down only a few months after moving in! This has been over 6 months later and the office staff does not know why this has not been done nor whom I can contact as they are not receiving a response or answer as to why this has been held for so long! I have sent a request to THUY and NO RESPONSE FOR 6 months! The office staff keeps telling me they are not sure and there are laws to protect this ! This must be addressed!

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3:49 pm EST
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Regus virtual office

Account # 9636358 I was constantly over charged late fees every other month automatically out of my bank account and after being over charged I would receive a phone call saying I owe more than what was already taken out of my account and when I would call back to talk to someone about it they would take 2 to 3 days to return my call... I was told I was being charged late fees because of a missed payment from 5 months earlier even though you have access to my account they charged for the month they said I missed and then tried to charge me 5 months of late fees which didn't make since if you have access to charge my bank account my email my phone number to contact me to resolve the issue instead of waiting 5 months and taking out my monthly payment and then take out late fees when you feel like it... And even after being on the phone with a rep for over a hour to resolve the issue two weeks later the same thing happened all over again... I no longer wish to do business with this company

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10:07 am EST
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Regus retainer refund of 2 offices couldn't be received.

Hello, I rented 2 office areas (Istanbul, Kurtkoy Aeropark and Istanbul, Altunizade) from Regus, in different periods. None of the offices' retainers refund weren't paid by Regus.in the contract, it says it is paid in 1 month. I contacted with local office responsibles, but they said they don't get reply from central office responsibles. They advised me to send email to account. helpdesk@regus.com address, but there is no reply for 4 months.
I invite Regus to take responsibility and pay the retainers' refund of 2 offices.
Regards.

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Update by Tanerg
Feb 08, 2020 4:32 pm EST

Hello, I entered Retainer Request one more time for my 2 accounts:7452633 and 8920363.
One Customer Service representative contacted with me via phone and email.

I also contacted Regus via account.helpdesk@regus.com email, shared my IBAN number and bank details again with this email. Now, I am waiting for answer of the Customer Service Representative if anything missing. And I am waiting for Retainer Return.
Thank you for help,
Regards,

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Zaid T
, US
Jul 17, 2021 6:09 pm EDT

Did you ever get your retainer ? I’ve been waiting on mine since April - submitted twice. And even got an email saying it will be processed in the June 30th 2021 batch —and it could take 5-7 business days - today is July 17th and still nothing. DO NOT GET AN OFFICE HERE. they will STEAL your money. They keep giving the run around I’ve sent multiple emails and I’ve concluded that they are thief’s. Not worth the hassle unless you like being lied to and stolen from. Regus is the worst company.

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3:26 pm EST
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Regus fraud in billing

I cancelled my contract with Regus at this location over a year ago but every few months they bill me random charges for things at locations I have never been to (e.g., recently they billed me $17 for something in Little Rock AR but there was not explanation of what it was). Now they are sending me emails threatening to turn me over to collection for $50 in bogus charges they have made to my account in the last year and half.

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11:16 am EST
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Regus mail forwarding

I have had a corp membership and offices with Regus off and on for years. The service out of the Newark De address is horrendous.

My company receives invoices for properties and the Newark office consistently forwards late. Their instructions were to send weekly Priority Mail. There is some mail that was just received from November. This puts the properties in jeopardy because payments are being paid late because we are getting the invoices late.

We have kept a record of the correspondences to the Newark office telling them this is not satisfactory & the last correspondence they were advised I would file a complaint if it continues. If one invoice is not paid; it could cost hundreds of thousands of dollars and I would just cancel my contract except there are over 100 properties involved; so it makes it unreasonable.

They are the worst run office that I have ever dealt with. Poor management & poor service. I have kept documentation of the correspondences.

If I lose a property due to the negligence I will pursue legal remedy against Regus.
Gold Card: [protected]
Acct#: 7977390
G Russell Hagan
Estate Portfolio Mgt
[protected]@epmi.life

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9:12 am EST
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Regus incorrect billing, lack of any human taking a call regarding customer service

we have been emailing your helpdesk and asking to talk to anyone in charge of customer service. till date, and after a month of trying to reach anyone, we have not been able to reach anyone to explain the situation to us in person.

we have been mis-sold and misinformed on the rental process, The sales team has not informed us of any hidden fees and we feel cheated more than anything else.

this is a summary of what we had emailed your colleagues however till date, not received any clear cut response. in a nutshell, we had not been informed of any hidden fees NOR shown any house rules NOR signed on any house rules before signing the contract. our contract was for one month rental, being charged a 'cleaning fee' that contributes more than more than 50% the rental cost is not realistic nor acceptable. Consumer protection rules in the state of Qatar will not accept any misuse or abuse of customer agreement and/or the lack of clarifying any hidden fees PRIOR to signing any agreement.

here is the email we sent your colleagues on Sun 15-Dec:

We have requested multiple times for a senior customer service representative to get in touch with our managing director however till date we have not had this request catered.

This is our acknowledgement in writing that we had not been shown any house rules nor have we signed on any house rules prior to confirming the contract. Please double check with your sales representative Ms. Alja Ulaga. Refer to the attached mails.

In addition to this, when we have been asked to pay our deposit, we had resisted to do have this payment encashed into your account and insisted that this be issued as via a guarantee cheque that would be returned upon our exit. Your office representative had insisted that part of the Regus rules are to have this deposit encashed. We had enquired on any hidden fees yet again during that meeting and non-had been mentioned.

We have not received our deposit ‘once we leave' as had been mentioned in writing by your sales representative

We would like to ask you to furnish any written proof that we had been informed of the house rules prior to signing the contract. This has neither been sent by mail nor shown in any face to face meeting.

We would like to end this in an amicable manner before the end of this week. Please let us know as this has taken more time and resources than needed. This is again a matter of principle. If you are unable to respond within this week then we shall assume that you are no longer interested in resolving this manner accordingly. We are assuming that regus hold firm standards on the basis of credibility and integrity and expect your senior customer service representative to get in touch with us.

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6:04 am EST
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Regus suspended account yet still charge me money.

Beware of using their service for the virtual addresses.

Charge me although my Account was suspended.

My account in Regus, I can't find any transaction history.

Previously my account was overcharged, and they did return my "mislook charge back to my account." So I was a little wary and thus looking for a new place to change my address. Now, this issue happened, I think I will not use their services anymore.

I just emailed them about it, will see if I can even get back my refund.

Below are the documents.

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Regus internet and phone disconnection

Office number 2946, name of the company IMA consultancy Co .
Dear sir
I am sending you this big complaint about regus bahrain specially the way they communicate with their clients and i am one of them, i would like to mention how did it start
In last summer in July and august we have sent an email to find way of paying off the office rent as we will be away for vacation unfortunately there some people who are setting behind their desks and have some texts to copy and paste not to solve the issue, i came back from vacation and settled three months as we were out and suddenly penalty was added to on of the invoices
We have informed the regus to provide our auditor with legal term approved by government of bahrain that allows you to add penalty and disconnect all the services due not to pay penalty ! We have contact the sales managers and front desk who suppose to be helpers but unfortunately they are helpless in addition that our business correspondences and contacts were all blocked and internet is too slow and no access for other appliances, , , , the main issue is that we don't get any answer except follow the terms and condition and pay off or we will show the big price of not doing that knowing that all rents are paid ... we are here setting in country and rules of government should be applied as we approached to avoid the mentioned but copying texts and no solutions will start taking feedback about regus down to earth specially in businesses environments employees here don't care about that, as long as they are fine and satisfied so who cares about our satisfaction ! We will consider this an official complaint about the center, services and treatments and the way of communication and emails from debts after all what mentioned above threatening us of going into legal action because of the penalty and from our side if regus high management is not taking any serious action we will go in the same and make regus compensate for all of our deals lost due to disconnections of our phone and no more business environment to work as internet is not working as well

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Update by IMA Consultancy
Dec 23, 2019 4:37 am EST

thanks for your reply

As starting from yesterday will settle all needed but we are not recommending business with you in the future so we will wait until we end of the contract with you . because of two main reasons which is that you and team are not supportive at all and all you are controlled by your non flexible system and does not suit market conditions in Bahrain, we will refer to the Bahrain government to check if you are eligible to add penalty and collect and claim for it and you got approval for it otherwise nothing will be paid except the rent amount. i see that it is useless to communicate with you anymore if you still one of those who are copy paste the terms and conditions. not trying to solve our issue which was in applying the penalty and disconnect all services for not paying as we asked for legal terms that covers your side under the government of Bahrain laws . we will do it from our side and we will wait to find better option for our businesses to grow up not to be affected and penalized .

have good day and no need to reply if you see that you will fullfil again the TC of the agreement

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Regus virtual office

We are company in Bulgaria, called zuuumer eood.
Around 25.10.2019 we have created account for using virtual address in Nederland. Shortly after that we have received email that we have to present in a period of 14 days additional documents (which were required under Nederland law against money laundering).in the email it was clearly stated that if we didn't presented the requested documents, the contract will be terminated. We didn't presented the documents.
And in the meantime we didn't used the service.
In the beginning of December we had terminated the agreement using the regus website. But regus is still demanding for money.
We have contacted support, they reply is that everything is correct.
When we have investigated the matter, we saw numerous reviews which state the same problem. Regus is clearly abusing it's customers, charging them for things which they didn't used.

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Regus Coworking space

They will cheat off blindly a bunch of layers billing you 15 days before the month and will add fees can't wait for my contract to expire will never go near those so-called co-working spaces do not join them try the library instead
I own a small company and feel been taken advantage by this no heart company their sale person are the worst never answer the phone
I beg anyone not to trust this company Regus.

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Regus not returning security deposit

We rented an office in New Jersey, Jersey City - Hudson Street thru Regus Group. We moved out of the space in May 2019. I submitted my request to get my security deposit back in April 2019 as per their policy. I have still not received my security deposit back. Regus insists the only way they will return a security deposit is thru ACH. In June 2019, our business bank account was compromised by fraudulent checks and we needed to create a new bank account. I have submitted my new bank account info to Regus multiple times and have called in over a dozen times and I keep getting the run around or excuses as to why we haven't received our security deposit. I open a case with them to review and give me my security deposit back but the case gets closed a few days later without my notification. I may need to turn this over to an attorney to get my $8K security deposit back. I have opened the below cases. I know I have opened more cases than this but started keeping track in the past 3 months.

2296686
C-2506214
C-2506412
C-2608851

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Update by Jeremy123
Dec 12, 2019 2:05 pm EST

We finally received our security deposit back. I’m finally satisfied. Thanks.

Update by Jeremy123
Dec 06, 2019 5:16 am EST

Hi. Thanks for your response and investigation. You will see that the deposit wasn’t made to the account you listed and was actually made to my old account which ends in 1574 which was then rejected and returned to you because it is a closed account. I know this because my bank calls me every time Regus makes the deposit into my closed accounts. A deposit was also attempted beginning of November to my old account. Regus has had my new bank account info since June but continues to try to return my deposit to my closed account. Any help is appreciated because calling in and opening tickets doesn’t work.

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An executive emailed me and resolved the issue. I received my security deposit back. Thanks.

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Regus Customer Reviews Overview

Regus is a global provider of flexible workspace solutions. Catering to businesses of all sizes, they offer a range of products including fully serviced offices, virtual offices, co-working spaces, and meeting rooms. Clients can benefit from the flexibility to work from anywhere, with a professional environment on demand. Regus also provides business lounges and membership programs for access to their network of locations worldwide. Their services are designed to support the needs of modern professionals and businesses seeking cost-effective and agile office solutions.

Regus In-depth Review

Business Overview

Regus is a leading provider of flexible office space solutions for businesses of all sizes. With a history spanning several decades, Regus has established itself as a trusted name in the industry. The company's mission is to provide convenient and professional workspace options that meet the evolving needs of modern businesses. Regus values innovation, collaboration, and customer satisfaction, striving to create a productive and inspiring work environment for its clients.

Office Space and Facilities

Regus offers a wide range of office space options to cater to different business requirements. From private offices for individuals or teams to co-working spaces that foster collaboration, Regus has a solution for every need. The office facilities provided by Regus are of high quality, with comfortable furniture and modern amenities. The internet connectivity is reliable and fast, ensuring uninterrupted workflow. Additionally, Regus offers well-equipped meeting rooms that can be booked as needed. The locations of Regus centers are strategically chosen for accessibility and convenience, with many situated in prime business districts.

Membership Plans and Pricing

Regus provides various membership plans to suit different budgets and preferences. Whether you need a short-term solution or a long-term commitment, Regus has flexible options. The pricing structure is transparent and offers value for money, considering the quality of the facilities and services provided. Each membership plan comes with different features and benefits, such as access to additional amenities, discounts on meeting room bookings, and networking opportunities. Potential users can compare the plans to find the one that best fits their needs.

Customer Service and Support

Regus prides itself on its responsive and helpful customer service team. Whether you have a query or need assistance, the team is readily available to provide support. Technical support is also provided to ensure smooth operations and address any IT-related issues. Regus offers a user-friendly online platform for managing bookings and accessing resources, making it convenient for members to make arrangements and utilize the available services.

Networking and Community

Regus understands the importance of networking and community building for businesses. They organize networking events and community activities to facilitate collaboration and business growth. The effectiveness of the community in fostering connections and opportunities is commendable, as reported by existing members. Testimonials and feedback from these members highlight the positive impact of the networking aspect of Regus.

Flexibility and Scalability

Regus offers flexibility in terms of office space customization, allowing businesses to create a workspace that aligns with their unique requirements. The adaptability to changing business needs is a key strength of Regus. Upgrading or downgrading membership plans is a hassle-free process, enabling businesses to scale up or down as required. Additionally, Regus provides additional services and resources to support business growth, such as virtual office solutions and access to a global network of centers.

Reputation and Trustworthiness

Regus has built a strong reputation within the industry and among its customers. With a track record spanning many years, Regus has gained extensive experience in the office space industry. The company's credibility is further demonstrated through its awards, certifications, and partnerships. These accolades reflect the trustworthiness and reliability of Regus as a business solution provider.

User Reviews and Ratings

User reviews and ratings from various sources indicate a high level of satisfaction among Regus customers. The overall sentiment is positive, with users praising the quality of the office spaces, the convenience of the locations, and the professionalism of the staff. Common themes in the reviews include the flexibility of the membership plans, the effectiveness of the networking opportunities, and the ease of managing bookings through the online platform.

Pros and Cons

Regus offers several key strengths and advantages as a business solution provider. The flexibility in terms of office space options and membership plans is highly appreciated by users. The quality of the facilities and the convenience of the locations are also major advantages. However, some users have raised concerns about the pricing, especially for certain locations. While Regus is a leader in the industry, there is room for improvement in terms of pricing competitiveness and addressing specific customer needs.

Conclusion

In conclusion, Regus is a reputable and reliable provider of flexible office space solutions. With a wide range of office spaces, convenient locations, and a strong focus on customer satisfaction, Regus is suitable for businesses of all sizes and professionals from various industries. The networking opportunities and community events add value to the overall experience. Potential users are encouraged to explore Regus further and consider it as a viable option for their workspace needs.

Closing Remarks and Call to Action

To experience the benefits of Regus and find the perfect office space for your business, visit their website at www.regus.com. Take the first step towards a productive and inspiring work environment with Regus.
How to file a complaint about Regus?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Regus. Make it specific and clear, for example, "Unjustified Billing Charges at Regus New York Office".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Regus. Mention specific key areas such as customer service, office conditions, billing disputes, contract terms, or any other relevant aspects of your interaction with the company. Include details of any transactions, clearly outlining the nature of the issue. If you have attempted to resolve the issue, describe the steps you took and the responses received from Regus. Explain how this issue has personally affected you, whether it be through time lost, financial impact, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as contracts, email correspondence, receipts, or photographs. Ensure that you do not include sensitive personal information in the documents you are uploading for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Regus itself, so it is important to stay informed about the progress of your complaint.

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Contact Regus customer service

Phone numbers

+1 (855) 400-3575 +371 67 118 333 More phone numbers

Website

www.regus.com

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