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Regus - Refund due Feb 1.
None recd despite promises via 25+ exchanged emails to reps below.
Mark Dixon, Cus Svc, San Antonio Sonterra (Benji), Donna Bollman & Helpdesk ALL are fully aware & have information & copies of emails for you to acquire info.
Filing BBB complaint tomorrow plus social media posts to follow.
Loretta Heffron
[protected]@ENDUREretirement.com
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
Regus customer support contacts
Dear Loretta,
I am sorry to read your feedback. Transparency is key to us and we work hard to ensure full clarity on everything that we do.
I will get more information about your situation and ensure you are contacted with an update. In the meantime, please feel free to contact me at sandra.melody@regus.com, should you need to.
Thank you.
Sandra Melody
Head of Regus Customer Service team
NB: Please note that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).
I am sorry to read your feedback. Transparency is key to us and we work hard to ensure full clarity on everything that we do.
I will get more information about your situation and ensure you are contacted with an update. In the meantime, please feel free to contact me at sandra.melody@regus.com, should you need to.
Thank you.
Sandra Melody
Head of Regus Customer Service team
NB: Please note that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).
We have received your comment. Thank you!