Regus 401 East Sonterra Boulevard, San Antonio, TX Complaints and Reviews

Loretta Heffron of San Antonio, US

Mar 22, 2020 12:33 pm EDT

Resolved

Replied

Regus - Refund due Feb 1.

None recd despite promises via 25+ exchanged emails to reps below.

Mark Dixon, Cus Svc, San Antonio Sonterra (Benji), Donna Bollman & Helpdesk ALL are fully aware & have information & copies of emails for you to acquire info.

Filing BBB complaint tomorrow plus social media posts to follow.

Loretta Heffron
[protected]@ENDUREretirement.com

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Regus representative's response

Mar 23, 2020 3:55 am EDT

Regus customer support contacts

Phone numbers

+1 (855) 400-3575

+371 67 118 333

Address

26 Boulevard Royal, L-2449, Luxembourg, 60611-1962, LU

Website

www.regus.com

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Dear Loretta,
I am sorry to read your feedback. Transparency is key to us and we work hard to ensure full clarity on everything that we do.
I will get more information about your situation and ensure you are contacted with an update. In the meantime, please feel free to contact me at sandra.melody@regus.com, should you need to.
Thank you.

Sandra Melody
Head of Regus Customer Service team

NB: Please note that you can review your agreement, invoices, check and amend your services at any time through your online account (www.myregus.com).

Regus

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Regus - Refund due Feb 1.

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