Godaddy.com charged my debit card an automatic debit fee of 6.99 when my auto-renew feature was SUPPOSED to be OFF. their third-party merchant, the reprehensible CERTEGY, TWO WEEKS LATER charged me 30.00 for the returned 6.99. BOTH of these overdrew my account with REGIONS BANK which then caused an avalanche of overdraft fees (4) totalling $140.00!
Even though godaddy promptly reversed the 6.99, REGIONS has refused to return my overdraft fees that this caused, stating that i have to get these BIG BUSINESSES to pay them, since 'they' caused them. Regions knows, of course, that i have NO chance of convincing the Big Guys to admit fault and pay these fees.
The Managers at Regions have said that if i get something in writing from godaddy then 'they'll see what they can do'. they've profited 140.00 on my unfortunate and expensive situation.
After no less than 5 phone calls to godaddy's Cust. Service, who promised return phone calls from management WHICH NEVER HAPPENED, i've been on the phone with godaddy's "President's Office", and left them my Branch Manager's email address and FaX #. in the meantime, i'm getting collection notices for the 30.00 from CERTEGY THAT SHOULD NEVER HAVE BEEN APPLIED IN THE FIRST PLACE.
I'm now in danger of more overdrafts, and have YET to hear anything from Godaddy, OR Regions Bank. Do yourselves, people, a favor and CHOOSE LOCAL BANKS!!!
FOLLOW UP:
after hearing of this complaint (and more to follow at other like services, trust me), and even with it being QUITE obvious that godaddy.com erred and refunded my fees, Regions gave me 10 days to close my account.
CLOSED MY ACCOUNT, because i complained of the overdraft fees that occurred through the error of a third party.
the response from my Branch Mgr when i explained (emphatically) that this was NOT my error, that it was the merchant's error, was simply that "it's not the bank's fault". this is what they continued to say.
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