Regions Financial Customer Service Contacts
United States - 35244
Regions, despite whatever malarkey an officer of the bank you talk to may tell you, charges overdraft fees on PENDING transactions.
This results in cases such as mine, where twice in the last 4 months I have paid overdraft fees (totaling $300-400) when the ONLY thing that overdrew my account was the overdraft fees themselves; no transaction was posted that would have overdrawn the account. Except for the fees charged, the account never would have been overdrawn.
I have spoken to 3 different folks there who gave me 3 different brands of explanation before I finally spoke to an officer who had come to the joint Regions/AmSouth merger from the Regions side, who told me 'Yes, we charge overdraft fees on pending transactions now. Regions didn't before the merger, but now we do.' All the officers who came to the joint bank from the AmSouth side say 'we've always done it that way...' followed by some ridiculous explanation of why their accounting is correct. Each of the 3 I spoke to flatly lied when I asked if they charged NSF fees on pending transactions and said 'no'. The first of those cost me an extra $200 in fees since I believed her, and thought I just didn't understand. Had she merely said 'yes' the second occurrence wouldn't have happened to me.
I have been a Regions customer for more than 16 years and I formerly recommended them to everyone I talked to about banks. I can account for 4 customers who opened accounts there due to my suggestion. Prior to the AmSouth merger they were a good bank.
Now, I'm actively searching for a new bank and I go out of my way to have conversations in which I can tell friends, acquaintances and folks standing in line at the supermarket how they've become a company that cares not one whit for it's depositors and merely tries to find every possible way to steal their money. (And no, 'stealing' is not too harsh a word for charging hundreds of dollars in NSF fees on an account that would never have been NSF except for the fees.)
I have officially decided to close my Regions account. I have been with Regions for 9 years. After considering the options and doing research I am closing my account because their new fee schedule is ABSURD. You're going to charge me $4 to use my debit card? and $10 just to have what used to be free checking? I just can't justify any of this. I am a nursing student and I do not have a lot of money so I cannot maintain a minimum $1500 daily balance to avoid the $10 fee. Nor do I work so I will not have a direct deposit to avoid the $10 fee. And I will not walk around with cash so I don't have to use my debit account nor will I go out of my way to get to a regions to use your ATM- because as soon as you use any other ATM you will be charged $4. I loved having Regions. I felt like I was with a great bank, but these fee schedules are ridiculous. I refuse to allow them to take my money. I will go to Wells Fargo whose fee is $5 a month. I was going to go with Superior who have no fees, but they are kind of far from me.
Goodbye Regions. Maybe you should have considered the consequences of screwing your loyal customers.
A bank customer service person informed me that yes, it is standard practice for a bank to pay the largest draft first because it presented the biggest risk (for them!) as a result, I over drafted on several $2 and $3 charges resulting in almost $300 in overdraft fees. If that had simply posted the charges in the order that they were made, the charges would have been minimal if any.
They offered an overdraft protection account but everytime it was used and drew down to zero, it would automatically close out. I would then have to go in and open another account and so on. This is a rip off.
Using the Over Draft Fee scam Regions Bank robs it's customers of millions annually by using a set Fee instead of a percentage simple interest loan for the Over drafted amount. If they pay the largest to the smallest they are not at a great risk at all. They charged my account $246 in over draft charges to loan me a total of $56.90 over a period of three days. Those charges amounted to 4.42 times the amount of the overdraft. This wiped out my check leaving me with $90 dollars for the next seven days for food and fuel and unable to pay my bills.
Thanks Regions for being so generous.
I had an account with Regions Bank about 5 years ago. I closed the account, and they even paid me off because...
I have a Money Market Checking account with Regions. I opened for the purpose of setting aside money to...
Do not use fia card services they are a disgrace!!!
I trusted regions bank which was my first mistake. I received an offer that appeared to be from regions bank. It was not until I actually agreed to use the offer that I found out it was managed by fia card services, and that regions bank would not stand behind them nor assist me when needed in dealing with them. They gave fia card services my information and when I received the offer to transfer my balance of $5000 from another bank credit card to pay no additional interest over a certain time period, I paid the $200 fee to do so.
I was told to pay a certain monthly fee by fia card services, which I did, yet I was charged a late penalty. I went to regions bank and was told I had misunderstood the offer and it was not a 0% offer. I knew that was not true. After wasting a full hour at regions bank between waiting and listening and being told I was wrong, I left. When I complained to fia card services, the late fee was removed but realize they had used my money and when combined with millions of other people’s money, they will make millions of dollars, what a scam! The fact that they removed it shows they made a mistake.
I was clearly told by two people at fia card services on two separate occasions that I could continue to use the card, and as long as I paid their monthly fee and the amount of the new purchases, I would not be charged any additional interest. I had one representative walk me through their web site via phone to show me where I could find the purchases and adjustments in order to figure this out. Their web site is not intuitive and this was very difficult for me to find and I have a masters degree!
The next month I paid the amount over the monthly fee to avoid the interest charge, yet I was charged the interest fee! What a scam! Do you think after paying the initial $200 transfer fee I would want to pay any additional money just for the heck of it when I was going to be charged an interest fee anyway???
My regions credit card is now worthless as I cannot use it and pay off my balance in full (Over the $5000 amount) to avoid interest charges, yet I paid a $200 fee for the privilege of being able to do so.
When I called to receive clarification from fia card services, the representative told me two different things, two different times! She clearly told me they had no grace period, and it did not matter if I paid off the new purchases, I would be charged the interest fee anyway. Then she proceeded to tell me that I could pay off the amount of new purchases and I would not be charged. I pointed out that she had told me two different things two different times, yet she continued to condescendingly tell me that I was not understanding her. As she had a hispanic accent, I told her I guessed I was not communicating to her what I needed to know and asked to speak with a supervisor. I assured her I was not going to complain about her, but about being told by two previous people that I would not be subject to interest charges as long as I paid off my new purchase amount every month. After holding for 6 minutes, I was told that two “managers” were both busy and one would have to call me back.
At that point I called regions bank to complain and was put on hold after being told that they were experiencing “high call volume.”
I decided to write out my complaint and mail it to the regions bank manager where I initially opened my account. I requested they never share my information with anyone again and will never ever agree to any offer even remotely like this one again. I have been unemployed through no fault of my own for 10 months and am close to retirement age. I cannot afford to be scammed like this and upset and frustrated and spend hours dealing with this stupid issue to support these unethical people at fia card services.
I am posting this complaint on all complaint sites against fia card services and sending this to a regions bank manager and the better business bureau. You would think after all the complaints that regions bank would not be affiliated with these scam artists.
I did not do my due diligence as I was in a difficult financial situation, and depressed enough and I trusted regions bank. They should protect their customers and not be affiliated with unethical businesses. Shame on fia card services and shame on regions bank!
Regions Bank exists by misleading customers, malpractice and facilitating identity theft. They knowingly allowed my father to steal my identity (among others) by opening up multiple accounts without my knowledge, they mislead on the terms and conditions on my checking account I had with them. My boyfriend and I opened a joint account and only required my signature to close the account, and when I asked them why the didn't need my boyfriends signature they replied, "We recognize him, we know who he is, no need." So I would assume that there is still an account opened in his name although we were under the impression it is closed. I had transfers from my savings account, that I never made, that didn't have any tracking numbers. If you are a thief, Regions will provide you with all the necessary tools to be successful.
I have had an account with Regions for years and after a few rude associates and tellers I decided to bank elsewhere. Rather than close my free checking account I kept $40 in the account and never touched it. Fast forward 4-5 years later I get a notice of an overdraft fee of $3.39 on an account of which I haven't touched in years. Come to find out that somewhere along the way Regions did away with there free checking account and had been charging me a monthly fee of $5.00 of which they took out of my account for it being less than a daily balance of $1000.00. At no point was I ever contacted that this account was being switched from a free account to an account where I had to keep a certain dollar amount or be charged. Now I get a bill saying I owe them money-that is just ridiculous-I tried to find a complaint number or email address online-no luck there either but anyone banking with them or thinking of banking with them-DON"T run the other direction they mis represent themselves and can change their minds at a moments notice and start taking your money.
Last night, a Region's ATM took my cash deposit but didn't apply the money to my account. I called...
Long lasting, loyal customer of Regions Bank. I received a pre-approved equity line of credit for a primary or secondary loan. Called and the loan was approved. I spent $53, 000 on condo upgrades. $24, 000 cash and the rest on personal lines of credit. I enter Regions Bank to collect my equity line check only to be denied with no reason given. Lawyers agree there is a case but will not take the case due to Regions size. So, justice will be served in an uncivil manner. Stealing will not be tolerated by me nor should anyone allow it.
I closed out my account with zero balanced due to fraudlent transactions. I opened a new account with them to...
Regions bank stole $105 from my account for NSF charges while they sat on a $25K deposit for 9 days. They offered me $35 of the stolen money for my trouble. I have nothing but time. I will post on every site I can find and put up a sign on property I own near the Regions branch in St. Amant, La. to warn everyone about Regions bank robbery tactics. Save your money, bank somewhere else. This site wants 100 words but I already summed it up...stay away from Regions Bank or throw your money away. Either way you'll never see it again.
Well, Regions when I thought companies couldn't get any lower?
Regions bank has more excuses and more ways of charging for over draft fees, NSF fees...etc, but yet you see these happy commercials, where people have trust in Regions, shaking a can! The jokes on us PEOPLE, the can is THERE money. These banks are pure scams. I wish I had the means to file a class action suit against these money scamming banks. They have asked for bail out money, which they received. Now, they are fining new ways of ripping the public off. Isn't it funny, that if you use your debit card, the money is withdrawn ASAP, or it's denied? But you put money into your account and it has to go through this "###" process? Or, it won't be deposited because it's after 2pm. even though it cash? What a SCAM!!!
The other day my daughter transferred money into my account, from one regions acct to another. That evening I observed the transaction in my account. the weekend passed, Monday passed the money goes back in her account then on Tuesday evening my daughter called and asked me if I put the money is back in her acct. I called Regions the next day the 1-800 number, Regions gave me excuses about it was done at 4pm, therefore it won't be deposited until the next business day. Isn't that Monday? Well, Wednesday rolls around the deposit was made, after they deducted there fees, but yet I was able to withdraw money from account when their wasn't enough to cover the transaction? From the ATM?
This type of banking is the result of " Obamaomics". Which the government now controls these banks and anything goes. Before, if you didn't have the money you can't spend what you don't have.
What I learned through this process, is that every morning I need to print out my account balance, because the next day it will read differently...Isn't it funny when you argue the point in the branch office, the person you talk to doesn't believe what they are forced to say?
REGIONS YOU SUCK.. LEGALIZED EXTORTION AT IT'S BEST..I would rather the banks just put a gun to my head and just take my wallet, at least I can justify the incident.
I closed my account with regions bank 8/31/2010 zero balance. October 18th an ach, comes in for $18.01 on a closed account and they accepted it why? Now I'm sitting with a $400.00 overdraft and bank charges. I was told from two people that pre-authorized account were my responsibility for 30 days after closing. however, after 30 days the account would automatically zero and closed. my charges came in 47 days after closing. do i have any financial liability? or have they broken the law? i offer this case to any attorney willing to take it.
My deceased, mentally challenged sister had a savings account with Capital Bank, bought by Union Planter...
I am one of 7 other people so far from my branch that has had their credit card and pin numbers cloned this past weekend. I think it's an inside Job at the bank - I submitted my claim and was told that the funds will not be available to me until 10 business days !!! This person managed to take $1, 000 + the NSF Fees that the bank is taking out from my account on a holiday weekend!
I was able to call the head branch office to get $200.00 temporalily so that I can survive this weekend... Not good enough - How sad it is that in a situation that fraudulent activity is evident they don't help the customer out and credit the account the amount taken plus fees so that they don't have to deal with this headache.
Account #[protected] closed by the Bank October 2010 is now handled by the Credit Department of the Bank, who...
I had an account with Regions Bank in 2007. I went to the local branch on 27 Aug 2007 @ 9:20 am(just as the office opened) and deposited $534.00 cash. Before I gave the teller my cash I asked her if this cash will credit immediately because I had several pending transactions, and she said "yes". I have the customer receipt for this transaction. The next morning I checked my account to find out the monies that I deposited was never credited and all of the pending transactions, which added up close to what I deposited, were returned and I was hit with fees which ate up the cash. I went to the local branch again and I also called to speak with the branch manager and got no where. I went back and forth with the bank for 1 1/2 weeks. My family had to eat and I had other bills that needed to be paid, so I had no choice except to open another account with another bank and I also I had to make arrangements with the creditors for the transactions that were returned and all of this was put on my credit report, which is affecting me now because I'm in the middle of a legal separation and have to secure a place to live.
My sister was mad at me and decide she would pull my personal information up with out my permission and treaten me while i was at work. An while she was on ya'll clock. This was done on september 14, 2010 and went on for hours.
Then she even treated me saying she was going to turn me in for fraud because at one time i was injuried at work and was on workmens comp.
This caused problems at my work and now i'm not working she has set me over the edge. She texted me so many times i could not even done my work. And I have save them all.
It really studs me that no one at regions caught on to what she was doing texting for at least an hour or so while she was on your clock suppose to be doing work not harrassing me.
Besides she had no right pulling my personal information up I deal with bankers her in Louisiana not illinois.
I have saved every text and i have talked to bankers over here.
I am getting an attorney, because this is just wrong and uncalled for. I do have rights and they have been slandered. (Bambi Guidry) - who else has she done this to.
Julie L Hodges