Reebok International
Reviews and Complaints

Hi,
I bought a pair of Reebok shoes at Rainbow Impex, Reebok City Centre, Shop -D013, D/C block, Sector-1, Salt lake, Kolkata-64 on Jan 01 '10. After using it for about a couple of months, I noticed that the outer sole is peeling off and I returned the shoes to the retail store on Apr 17 '10 for getting it serviced.I was promised that I will get my shoes back in a month.I retaliated but then agreed on waiting for a month. Its been about two months now.Nobody ever bothered to call me up and when I called them up, they said it might take few more days.That means "you buy shoes from Reebok and stay without them for months". Being a sportsperson, I buy Reebok shoes pretty often but with this kind of service, I dont think I would be able to do the same.I think Reebok needs to think about the service they provide to their valuable customers or else they will lose them.

Thanks

I purchased a pair of Rockport floaters from one of the RBK retailers at Seawoods, Navi Mumbai. They go by the name of Laxmina Commercial.

I am facing a problem with the floaters itself and adding on to that with the kind of service I am getting from them. I was told a lot of good things about the pair and about the DMX technology etc... But unfortunately, the cushioning on the left leg is not what it used to be,and I have a bulge coming up under toe area which is causing a lot of irritation. The cushioning has come down for both the legs and the comfort isn’t there anymore. But this particular bulge, is causing a lot of inconvenience and making me very uncomfortable.

The retail shop person, Mr. Dhin and Mr.Nikhet is being nonchalant regarding the problem.They said they would send it to their shop etc.Forget refusing to do anything about it,but they don’t even give me a call and update regarding the status.It was with them for 21 days and I was informed only when I called them. Few stitches came out of it.This was something I had made clear with them before the purchase.But still,when the stitches came loose,they said we cant do anything about it.It was only after I insisted did they get it redone.

This kind of things are really not acceptable. Now I am with a pair of floaters that’s giving me pain and back problem as well. I ain't hopeful about this getting rectified, but this isn’t the kind of service that I expect from a reputed footwear agency!

I am kannan, i bought a reeboke shoe at
Q-99, plot no.3699,
block-q,
3rd avenue,
annanagar,
chennai-600040

When i bougt my shoe the shopkeeper had kept the shoe in a old box which was 2years later and he did not give the electronic bill for it, when asked roughly he gave the elec bill with cost 500 rs more than the printed mrp rate
i request u to check and warn the shop .
my mobile no is [protected].
Thanking you,
V.Kannan.

Well i had given my reebok shoes for replacement on 18/6/10 in RAINBOW IMPEX CITY CENTRE SHOP NO-D0113 KOLKATA.Its been over a month and still i havent received my new shoes.My PGSC NO-J12286.I am highly dissatisfied with this kind of service provided by such a reputed brand.I am sorry to say that the level of this brand has surely declined.Please look into this matter so that i get my shoes soon as those are school shoes and i have to face a lot of trouble because of this inefficiency.

even i took the reebok shoes 2 months ago and sole is comming out, not only in one shoe but both the shou. Reebok design, quality and service provided by the showroom (at marathhalli) is really disappointing.better they concentrate onther quality and services.next time i will never purchase any reebok shoes

I purchased a PR Pump Paris Trainer on 21/9/2007, which has a lot of manufacturing defect. The cheap shoes manufactured at china have no quality at all. The sole makes sound as if separated from the shoes, threads come out on a regular basis and many more. The shopkeeper claimed it to be the most reputed product of RBK India, but i recommend as the most cheapest and low quality shoes ever manufactured in India.

They are cheating the consumers, they don't have any contact departments in India, no grievance cell just nothing. Even the World HQ at Canton does not entertains anything properly. Its totally useless, so BEWARE of REEBOK.

Reebok shoes purchase 2.5 months eairlear all joints are open and the cloth is come out from Stitch. To Returning shoes to where purchased. They says on discounted products there is no any gurantee. problem was a manufacture would not ready to contact with Reebok.

Reebok have Hurting products.

At September 1 / 2007 a bought your shoe style 181072 and today 10/10/07 I have a hole inside, material inside your shoe tear and foam falling out.

Inside your shoe material terrible quality. Could you explain me why you product so bad quality, or you never tested what type material you use before to start production?

And why you want so match money for your scrap product?
you have to sold a maximum $7 pair / per month, is your real shoe price.

"Thanks" for your Reebok bad quality product,
Nick Nikolz.

I was gifted Reebok Shoes but within a period of 1.5 months the net of the shoe got torn off. I am really sorry to say that the product of such big companies are not worth the value which we pay for it. If you wish I can mail you the pair of shoes.

I hope you will take the action regarding this complaint.

My wife bought me a pair of Reebok kamikaze 2 online from finish line.com on 10/17/2014 I have never worn them or even opened the box to look at them. I decided to wear them today and when I opened the box there were 2 left sneakers I the box. I know it has been a while since they were purchased but still you think that finish line or Reebok would help me out at least sell me the right sneaker only or something. Instead basically told me there is nothing they can do

Respected Customer Care Officer,

i have also bought a rbk shoe from Shree Sports PP1, Sector -44, noida on 11 April 2009. but within a month pasting was coming out of both the sole, when i showed this problem to my nearer factory outlet of rbk in Noida, they said that it should be taken to that rbk showroom from where u have purchased that.When i go to that shree sports showroom, every time i go there i found it closed.i want a good favour from concerned authority.

bill no.- 4161
shoe discription- I-79682
MRP- 3490.00
After discount-3140.00

Thanx
Pankaj Pratap
Mb No. [protected]

Sir,

I brought a Jacket worth Rs. 1979 from Reebok Shopwroom at that time they had scheme of 40% off on original prise Rs. 3299 form the Reebok showroom situated in Mittal Mega Mall, Panipat (Haryana) on dated 16.01.2009. The above Jacket was torned back portion has been due to manufacturing defect / sub standred quality. Subsequently I approached the Reebok showroom to exchange of the Jacket but they have denied for replacement of the Jacket.
It is, therefore, requested to make necessary arrangements to exchange the same please.
Yours

i had purchased reebok shoes from surat.i had bouht them from factory outlet.Within two days the sole of my shoes got detached from my shoes.I purchased the shoes from reebok thinking that this brand is very nice.But it proved me wrong.i want a strict action against this.I want the replacement of the shoes.

I have purchased product no.R785094size 8 from your reebok factory shop address.M/S Garg enterprise Bill no.000929 dated 05/08/2008 G 1 Pramukh swami archade Malviya road RAJKOT 360 001(tele no.[protected] (GUJRAT).I humbly request you to exchange me the size of the said product from size 8 to 9. my mobile no.[protected] and land line no(.[protected] you are requested to send me information on my address.D.N.Kanabar 15 A- jagnath plot Jhelum apt. 1rst floor Dr. yagnik Road Rajkot 360 001 GUJRAT(INDIA)

I have a similar complain, I bought a show in April 2008 and it is coming out. When I called the shop, thye told it had 2 montsh warranty. Nothing was written on bill of that nature. Can somebody tell what is the typical warranty for Reebok shoes? And is there any customer complain centre / number in Kolkata for Reebok?

[protected]

I had purchased one pair of rbk shoes article no 1-153350 Size US8 for Rs 6490-40% i.e Rs 3900/- on 13/7/08 from M/s KP Collection Shop No 7, Galaxy World, Ambala City wide B.No 1112. I visited Delhi on 15/7/08 by wearing these shoes for the 1st time in my car and i was in party of some product in Hotel Grand Hayat at 10.30 am and some of my friends told me to look at my shoes, the pieces of randle of the sole were hanging from all sides. By that time i had walked not even a half km the shoes was in such a worst position, i told my friends that it is the new shoe i have bought the day before yesterday at 8.00 PM and it had become a joke of me that after spending 3900/- on pair of reputed international brand. It was an embarrassing position of mine in that party. I called upon your franchise KP Collection at No [protected] and told him the position and he told me that you may come to the showroom and get the piece exchanged but i had to purchase a pair of shoe from Delhi as the rbk shoe was in worst position then who will compensate for teh embarrassment and the price of the shoe i had to purchased from Delhi.. In my opinion, i should have not purchased the rbk shoe instead should go for a local brand. so you are kindly requested to give me the email id of the incharge of Customer care otherwise i will have to take legal action in this regard in consumer fourm.

Respected Customer Care Officer,

i have also bought a rbk shoe from neelkanth traders, noida on 27 jan 2008. after 38 days it was found defective as the pasting of net of shoe becomes weak from inside. when i showed this problem to my nearer factory outlet of rbk( hooda enterprises) in yamunanagar(haryana), they said that it should be taken to that rbk showroom from where u have purchased that. its not easy for a customer to go again 180 kms to get replacement of shoe. i want a good favour from concerned authority.

bill no.- s6/20888
shoe discription- Dmx Mega Velocity: size 12/Reebok/01/1-160410
MRP-5490.00
After discount-3294.00

Thanx
Sumit Kamboj
Mb No. [protected]

Hi,

I have bought a Reebok Shoe from Hyderabad Central but within a month pasting was coming out of both the sole, when I contacted the Hyderabad central they said they can repair the shoes but I thing the shoes should be replaced because it is only less than two months that I have bought the shoes and have not used for more than 15 days.

Regards,
Rushikesh S G
[protected]

i have purchaced ono reebok shoe from reebok shop sahara mall gugaon, haryana, india
@3600/-but after 5 month the pasting of shoe comes out and upper side becaome fade, , when i went shop for complaint, they told me after recieve my shoe plzz come after 15 days but after 20 days i recieved my shoes with change of upper side fade part, , when i asked to shopkeeper about this problems he said this is not manufacturere problem we cant do anything for this,
sir, this is not fair i am very angry with your company

I bought a pair of sandles worth RS 714 .00 from reebok show room at that time they had scheme of 40% off on orignal prise 1190.00 .After 12 days i founded it manufecture defective so i climed for it on 5th or 6th of february to showroom deler my clime is passed on 18th of february now this scheme is off. so they do not replced my sandles . Now they are saying that you need pay 1190.00 the original prise of sandles or you can buy any other product worth of RS 714.00. But i do not need of their any other product i need my sandles back on worth of RS 714.00.Because i have bought it on scheme so i need a behalf that scheme.

plese try to take action on it as possible as fast.Because i dont have any other sandle to wear.

Addrese of Reebok Show Room

Gallopse Shopping mall,
Near Ishcon Temple ,
S.G. Highway,
Ahmedabad.

Sirs,
I had purchased a pair of Sandals from a Reebok Franchisee, on Service Road, Next to ICICI bank, Vijayanagar, Bangalore 560 040, India, 6 months back. I had thought of the expenditure to be an investment, since they are supposedly long lasting. However, my experience has been otherwise. Product appears to be flawed. Unfortunately, the franchisee is falling back on the fine print in the invoice ( Guarantee for 90 days only)! Is'nt it reasonable to expect a reputed product, bought by paying Rs.1000/- to last for at-least a year, if not more?
I only hope the franchisee is not allowed to stock cheap imitiations | fake products bringing disrepute to well-established brands.

I have bought a reebok shoe for Rs 1900 approx which is a fresh product and not a factory second from India/Kolkata/Vip road outlet & found a manufacturing defect within one month of buying.My shoe was taken by some Mr Hussain who claims himself as the store, manager & asked for 10 days time, now ten days are over & he picks up the call & always says he is busy & dont even bothers to wait for me to speak & hangs up the phone. I dont understand how a global brand like Reebok can afford this & is this the way they want to continue business in future with these kind of store managers.This was my 4th reebok & i ws a loyal customer but now i feel that i have done a big mistake as i am a spots person & suffering hard because of this.

i bought a reebok shoe for walking purpose during april 2009 from velacherry 100 ft road shoe mart. I hardly used for 6 months and did not use thereafter. After a long time when I started using from June 2011 I found that the sole have given way and the pasting was not proper. The rubber packing for the bottom surface over the engraved surface have peeled out and the walking was very difficult, The fancy and the advt. given in various channels/media have driven me to purchase the reebok shoe. To my surprise I have a very bitter experience, inspite of having paid a huge cost at the full price. I have not purchased the shoe during sale offer. To my dismay, the shoes did not serve the required period for the price which I paid. I would like to have proper guidance and help for restoring to a workable or usable position. Do send a mail or the address of the service point of reebok.

I've purchased one Reebok T-shirt from the above mentioned store on 14/03/2011 in Jaipur after confirming that it could be exchanged from PAN India Reebok factory Proice shop branches.
I wore it and found that it is extra large for me so i approached one of Reebok showroom in Dehradun and asked for a shorter size but the staff refused me stating that "IT IS NOT OUR HEADACHE"...
I totally shocked at their attitude.They must have guided me that we cannot exchange it, you can go to another store.
Now i am having the T-shirt with me and it is of no use.The Reebok staff at Jaipur have totally misguided me on this..
I just want to request the company that they are the biggest sports brand and they should not repeat these kind of unproffessional behaviour in future..

Regards
YOUR UNHAPPY CUSTOMER
Kapil Manchanda
Dehradun
+91-[protected]

I had purchased a pair of Sandals from a Reebok Franchisee, on Thyagaraya Road, Pondy Bazar, T. Nagar, Chennai- 600 017, India, 5 months back. I had thought of the expenditure to be an investment, since they are supposedly long lasting. However, my experience has been otherwise. Product appears to be flawed. Unfortunately, the franchisee is falling back on the fine print in the invoice ( Guarantee for 180 days only)! Is'nt it reasonable to expect a reputed product, bought by paying Rs.2000/- to last for at-least a year, if not more?
I only hope the franchisee is not allowed to stock cheap imitiations | fake products bringing disrepute to well-established brands.

I had purchased a pair of shoes from Kohat Enclave, Pitampura, Delhi Reebok branch worth 1500/- in June 2011. In just 4 months time of usage the sole of the shoes got worn out and the pasting of the sole is also got removed. Now the shoes are in very bad shape. I am a partially physically handicapped person, last week during walking, I lost control and fell due to these defective shoes. Now i have been suffering from acute pain in my right leg knee.

I am very much disappointed and feels cheated with the inferior quality of the products the co. like Reebok is selling.

Kindly replace my defective shoes with the new one within 15 days upon receipt of this mail.

My email ID is : singalpraveen@yahoo.co.in

Hi I bought a pair of Reebok sandels at total sports don't even have it for a month now and the sandels sole is loose .I was thinking its better to buy original Reebok's as its supouse to be stronger than cheap fake Reebok's but it would have been better buying fake because its the samething .I am so disepointed in Reebok .

As per your record it is showing that order is fully dispatched but till today i have not received any order

My order no: s-[protected]-b

I hope you will track it

Thanking you.

Hi all,
Quality of the shoe is so bad that the day i bought the shoe after 15 days all the soul is coming out of the shoe and when i went for replacement they took 1o days to stick the gum and by the time it reached me after 10 days, while delivering the repaired delivery, when he open the box it was'nt repaired properly.
and then agin i asked him to repair but he said again 10 days. so guys learn from my mistake never buy REEBOK shoe if u r looking out for some thing of good quality and service.

Hi My Name is Jeannette I live in Florida in Middleburg
I have alway's have never wore anything els for over 30 years or longer but this time I bought three pair of reebok
two of the same kind and one pair different but when i went to pull the third pair out because it was time to change them out the other two pair were great no regreat's but when i opened up the third box to my surprize two right shoes so i need to have a right shoe i will send you pic's if you like but i will be glade to send you one of these right shoes with a left one in it's place

Earlier I Had Purchased Shoes from Reebok which had physical Defects in them. On trying to get them exchanged I wasn't able to because they didn't have stock, after waiting more than a week I got them exchanged for another pair of the same value. But the same persisted. They too had defect as one shoe got tighter after a wear. So when i tried to get them changed again no stock. So again after waiting another week, Finally frustrated i got them exchanged for Canvases. Now the pasting of the canvas is coming of plus a few more defects and when i went to the retailer again no stock ...

Kindly provided substitute for the shoes or refund

Contact me at conditionchaos@hotmail.com

I have bought a pair of reebok shoes from K.M.Trg Dubai outlet on 28th may 2009, the next day i noticed a defect while my child was wearing it. Unfortunetly it was after a couple of hours usage that I noticed the same. I stay in sharjah, obviously dusty/sandy suroundings has soiled a little.
The next day on 1st june 2009 it was brought to the outlet for a replacement, but was denied a replacement stating that only the sole part is covered under warranty. The defect was on the canvas part close to the stitch with the leather strip, the canvas has a stretch mark with loose threads comming out, almost going to tear off. One more day use will it become useless.
It is embarassing that a world wide reputed and expensive brand has such illogical excuses.

Can Anyone tell me any factory outlet of Reebok in pune with the exact address.

thanks a lot in advance.

I buy a Reebok pair of shoes from agra reebok showroom sadar Bazar, Agra 2 months ago and they were torn from inside and when i show to the showroom they said that RAT HAS BITTEN IT. SO PLS REPLACE IT .

I am enthusiastic customer of REEBOK. previously i had purchased shoe from its factory outlet, in pune, the sole (bottom part) of right shoe is removed from its upper part. Reebok is much reputed foreign brand. I never feel any complaints in my previous model which i have purchased.

I have bought a pair of Reebok sports shoes 1month later, that costs me 3000/-. Now i found the stitches open up between net & PVC. Do not buy Reebok products!

Three months ago I purchased a pair of reeboks, they were comfortable and I liked the style. I have always washed my snickers in cold water. Never in my life, did I had a pair of snickers fall apart, the upper and sole seperated. Just because I didn't have a receipt the store manager rejected my purchase. I feel it was a defected product and would appreciate a new pair or refund from your company. My size is 61/2, the style # RB 506 . Thank you for your prompt attention.

Very poor quality manufacturing and bad response to customers complaint. Highly disillusioned and dissatisfied. Advise to others who are willing to purchase Reebok.

DO AT YOUR OWN RISK...

Hi,
I recently bought Reebok shoes on 15-JULY-2017 at Reebok, Mayur Associates Retail, Jubilee Hills, Hyderabad from Reebok store. Really after reaching home i was shocked by seeing the same shoe price available in Reebok web site https://shop4reebok.com.
The same pair of shoes available in website at Rs.3, 499/- but in the store they charged for the same pair for Rs.4, 899/-.
I request you suggest / guide your friends or family members to not visit this stores and not purchase especially here. The staff available here in the store is useless and not responsible.
When i ask for the variation of amount they said because of GST and they were cheating and bluff the customers.
Friends, please don't go there and don't give them a chance to bluff you.

Thanks,
Gopal.

The total life of any Reebok product is only 3 months. The company itself claiming that the product will automatically finished or of no use on 91st day from the date of it's purchase.

I bought the Reebok shoes(R100091) from one of the showroom only. With in 1 month, the upper layer of shoe has started coming off. what the hell is this, , , ? Can i get it replaced or repaired...?

if not...then, , , ,
its just a Disgusting brand...!
i won't even go to REEBOK showroom in future...!

, , ,

I PURCHQCE THE SHOE FROM R.R. ENTERPRISES, SUNNY ENCLAVE, SECTOR 125, MOHALI, ON DATED 22/5/2010 THE PRICE OF THE SHOE IS RS. 1290, BUT IN 50% SALE IT IS RS 645, NEXT DAY AFTER WEARING THE SHOE IN THE EVENING I SAW IN THE NIGHT THAT THE FRONT TOE OF LEFT RIGHT SIDE'S PASTING RIP OFF.NEXT DAY 24/5/2010 I WENT TO THE SHOW ROOM FOR HELP, THEY SAID THAT YOU PURCHASED THIS SHOE IN 50% SALE, SO WE CAN'T HELP YOU, IN INTERNATIONAL REEBOK COMPANY'S SHOWROOM 50% SALE MEAN TO SALE DEFECTIVE SHOES, MAKING FOOL OF PEOPLE.IF I PURCHSE LOCAL MADE SHOE, THE LIFE THE SHOE IS MUCH LONGER THAN THE REEBOK.SO MANY BIG PLAYERS DOING MODLING FOR REEBOK SHOES, IT IS ONLY FOR TO MAKE FOOL OF PEOPLE LIKE US.

DEAR SIR,
I HAVE SOME SUGGESTIONS FOR indian chairman of Reebok india company YOU WHCIH I AM GIVING THROUGH THIS OPTION INSPITE OF NOT PROPER OPTIONS HOPE YOU WILL NOT MIND.
MY FIRST SUGGESTION IS
1. For summer, MAKING 100 % COTTON T SHIRTS IN ROUND NECK, V SHAPE FOR THE SIZE 38, 40, 42, 44 INCHES IN PURE WHITE, Black, BUS GREEN, RED, YELLOW, BROWN, PEACOCK, PURPOLE, DARK BLUE, GREY ETC AT THE RANGE OF Rs.399, And in very fine cotton of Rs.Rs.899, Rs.1199.
2. For summer, making half pant, cargo fit etc. in 40, 42, 44 inches in grey, black, Coffee shed, brown and dark green etc at the rate of Rs. 599 to Rs.899.
3. For winter, making high neck fine wool body care inner T Shirts in 42, 44 inches size at the rate Rs. 499 to Rs. 599 like monty carlo.
YOU SHOUDL TRY TO SALE WHAT YOU MAKE BUT YOU SHOULD MAKE CUSTOMER NEED PRODUCTS.
REEBOK HAS GREAT POTENTIAL TO BECOME INDIAN MIDDLE CLASS FAVORITE BRAND IN COMMING 2 YEARS IF REEBOK SUCCEED IN OFFERING QUALITY PRODUCTS AT COMPETATIVE AND CHEAPER RATES.
INDIAN CUSTOMER DOES NOT BELEIVE IN PAYING FOR BRAND BUT BELEIVE IN PAYING FOR FOR THE QUALITY. INDIAN CUSTOMS THINK THAT HE WILL PAY FOR THE QUALITY HE IS GETTING AND NOT THE FOR THE BRAND NAME.
AND SO REEBOK SHOULD OFFER SUCH PRODUCTS WHICH FITS INTO INDIAN MIDDLE CLASS POCKET.
A.K.GUPTA

This exactly true, Iam fighting for my replacement with the dealer but no use, reebok is a fraud company. If any one can give me the reebok india contact no it will be usefull

Hi I am Sumeet Gupta from Yamuna Nagar, Haryana. I bought a Reebok Shoe pair from Hooda Enterprises Sector 17, HUDA Jagadhri vide bill number 6388, dated 31/10/08 for Rs 1999/- Within 15 days of use the pasting of sole from front and and right side of shoe has started ripping off. I insist to change the shoe but when i showed the shoe to the showroom people they said that i should get the shoe repaired on the first chance but i said i want to get it replaced. Such a big international company should comply with quality and should give the customer satisfaction priority.

I purchased a Reebok Shoe from "Spencers" outlet at Vadodara on 01/10/2008 at a discount of 25%. I paid Rs.2017.50. Within 15 days of use, its sole started ripping off from the top(both the shoes). I gave the shoe to the shop back on 27/10/2008. I insist to change the shoe as I feel it is defective. But the shoe shop owner is only ready to repair it as he has been directed by the company. Such a big international company should comply with quality and should give the customer satisfaction priority.

Hi,

I am from Hyderabad. I saw a black sleeveless Reebok sweator (with a thin blue border line) at Hyderbad Central. But unfortunately couldn't get the required size (Medium).
We went searching for this sweator and it's surprising that none of the Reebok Showrooms including the factory outlet has this kind of sweator. We have checked all the big showrooms in Secunderabad and Hyderabad and it's frustrating to find that you couldn't get a sweator in any of the authorized showrooms?
Could you please help us.
Contact: JaySaxena19@gmail.com

Shoes separate at sole. BBB Complaints file for Eric Atwood. Open case#[protected] several orders including rb030665986.

I purchased a pair of reeboks for my daughter, after a couple of weeks (worn once a week for gym class) they started coming unstitched, all over. After 5 weeks and a few phone calls I received a replacement pair, here we are again, this time the sole of the sneakers are coming off. I am completely frustrated and lack cofindence in Reeboks products. I have tried to get a response via email and have heard nothing from Reebok.