Red Roof Inn review: refund for balance at checkout

This a copy of my offial complaint filed .

Re: Redroof Inn Guest Relations, Hometown Studios Peachtee Corners, The Attrorny General, Federal Trade Commission, Better Business Bureau and TV Stations, Radio Stations, Social Media and etc Please share A copy of this complaint and help me get official complaints and a legal case filed against Redroof Inn's Hometowne Studios and all Management involved including WHG Extended Stay

Hi. This is Tarji Knight who can be contacted at [protected].. This is my complaint against Redroof inn's Hometowne Studios located at 7049 Jimmy Carter Blvd, Norcross, GA 30092. Please feel free to share this complaint and inform me of any legal representation.

On 10/26/2019 at 8am I called Abdul who is a front desk clerk at Hometown Studios located at 7049 Jimmy Carter Blvd, Norcross, Georgia 30092 and asked to speak to the General Manager named Vivianna in oder to check out early and receive the total amount of money that I paid over the total amount of room stays from March 5, 2019 to September 26, 2019. He told me on that She was not there and would not be in until around 11am. I went to the front desk shortly after I hung up to wait for her so that I could check out early as posible. When Vivianna finally came in I had Redroof corporate on the phone each time she tried to pay me 4 different amounts less than the total amount Credit Card payments plus Cash payments minus total amount of room stays charged from March 5, 2019 to September 26, 2019, which I refuse to sign for. I repeatedly asked her to do the right thing and refund the correct amount to be paid to me.
This went on until around 7pm that day. I missed going to work, it was a very dishonest and unprofessional act on the General Managers and Redroof's Hometowne Studio's part. Worst of all, It was a Great Inconvenience to me, it caused me a financial loss and hardship.

Most importantly, My Hometowne Studios Folio that she printed out, Redroof corporate emailed and copies emailed from her front desk all reflect that she was trying to give me incorrect amounts of my refund by her imputing the incorrect amounts she offered and the word "forfeited" beside them.

On 10/17/2019 Vivianna who is the General Manager at Hometowne Studios located at 7049 Jimmy Carter Blvd, Norcross, Georgia 30092 told me on ttqj&yahe phone that I could pick up my refund for $228 which was not the full amount of money that I had left on my account from renting room 109 from March 5, 2019 until September 26, 2019.

On 10/18/2019 she informed me that you told her that you (Karen Awad) and I had been communicating back and forth, you had informed her that she could not give me any refund in my hand and it would have to be mailed to me after she and I talked on the phone on Thursday 10/17/2019.

Today it is 10/29/2019 I have not received any cash or check for a partial amount or the correct full total amount of my refund which is calculated by referring to the end and last page of my folio that clearly shows the following:

TotalCredit Card payments paid $6909.80
Tota Cash paid. + 1880.49
__________________________________________
Total Payments Paid $8790.29
Total Room Charges. - 7685.72
__________________________________________ Hometowne Studios owes me $1104.57

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