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Red Roof Inn

Red Roof Inn review: very rude receptionist and terrible attitude

C
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1:33 pm UTC
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I recently stayed at the rri at this location and there was a older white female in her maybe late 60s who was staying in a room underneath me for a while and she had 2 big dogs and one tiny dog and the dogs barked and scratched on the walls all day and half the night and the barking was so loud that the floors were vibrating I work from 12pm -9am and I called and complained almost everyday and night when I was home. There's a medium set african american woman at the front desk with a terrible horrible attitude when I would could she was just so nasty and rude about my complaint. This is how the last complaint that I filed to her sounded like over the phone. (Guest>hi I am so sorry to bother you but there is a lot of barking going on downstairs and I already have a headache I would like to know if someone could maybe call and ask to maybe have the owner to calm down or control her dogs... (Receptionist.. What dogs maam! Are you talking about the owner has left thats why they are barking dial tone... She just hung up and evertime I call she was so very rude and she sits on her # and does nonthing but get a attitude with customers

Red Roof Inn response
Aug 12, 2010 3:35 pm UTC
Red Roof Inn customer support contacts
Address

Red Roof Guest Relations, 2071 N. Bechtle Ave. Box 226, Springfield, KY, 45504, US

Website

www.redroof.com

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Hello, this is Courtney with the Social Media Department. I am sorry to hear about your experience at the Red Roof in Richmond. When you can, please email me at smedia@redroof.com so we may discuss your stay.
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