RC Willey Home Furnishings review: Flooring

We purchased wood flooring to add on to our existing flooring. The experience was not good from the very beginning where we had little help from the busy salesperson in selecting the flooring, even though we brought in a sample of what we already had. We were there for over 2 hours. It then took almost 2 months to get the order in. When the installer came to put it in, he said it needed to acclimate to our home for 48 hours. We called the manufacturer of the flooring to double check and was told that this is correct. We then called RCW to let them know and reschedule the install, we were spoken to rudely and told that it did not need to acclimate and that now we would not be able to get back on the schedule for another 2 months! We cancelled the install and set it up ourselves and the installer returned the following week. Unfortunately, when he took the wood out of the box and tried to fit it to our flooring, it would not work. The thickness and heights were too different and he said it would be uneven and wouldn't seam with our existing flooring. He said our only option was to return it. The boxes were fully sealed and only a few pieces were taken out (and returned). The warehouse said they have never seen anything returned in such good condition. My complaint is that upon return I was told there was a 20% nonrefundable stocking fee. It cost us $300 to return. No one offered to help find an adequate replacement. They just took our $300 and sent us packing. Right now we are in the midst of a pandemic and most companies are offering more lenient return policies. I am appalled that RCW would take hundreds of dollars from customers without providing a service.