Ramada reviews and complaints 2
View all 281 complaintsRamada - overbooking in ramada plaza by wyndham newark international airport
I recently had a very frustrating and extremely costly experience with your hotel. I feel that I am owed compensation from Ramada Windham Hotels for my expenses.
On September 6, 2019(5 days before check-in day), I was confirmed on Ramada Plaza by Wyndham Newark International Airport. I was traveling to trip I had prepared for 2 months that was for 2 weeks and cost $8, 000. I arrived at the hotel well as it was scheduled but discovered that your reservation agents had double booked the rooms. Despite my protests, I was informed that there was no room for me on the hotel. They let me know that if you wait 5 more minute, they would make room. But I had to wait 4 more hours until tomorrow 4:00. I expected nearby hotel to get some sleep but it was a hotel which is 30 minute-distance by car from Ramada hotel. So there was no way but to get back to the airport in the dark staying up all night and ride airport bus to attend a meeting starting 9 am in Manhattan. Overbooking made me feel terrible and ruined my physical condition totally. It affect the whole schedule for 2 weeks.
I paid in advance to confirm my reservation. Moreover, we had a contract. You had an obligation to reserve and hold my room. Therefore, as compensation for my experience, I would like you to provide me with accommodation tickets to any location I choose in the next year and $300 in cash. Nothing can compensate me for the loss, but I want to ensure that you think seriously about your commitments to customers. Treating them badly will only bring you bad publicity and loss of business.
Please email me at [protected]@naver.com by November 15, 2019, to confirm that I will be compensated for this distressing experience.
Ramada - front desk and gym equipment
There was no water in the gym
Equipment didn't wait without signage as no staff noted last nights complaint from myself
There was no coffee in the rooms
The hotel had none
They sent you to the deli it sent you back to the desk
The room was dirty
Water fountain doesn't work
Spoke to the front desk upon check in for late check in
The young lady young dark skin advised me to get up early and come to the desk
I tried to tell her that it was noted
She jumped down my throat about company policy
Then said oh it's in your notes. Fine
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