CB Travel and Vacations Ramada Complaints #82-101

Ramada review: customer service and care-no invoice delivered

josephguido of GB

Jan 22, 2020 3:24 pm UTC

I stayed at the Ramada by Wyndham Hotel in Atlanta; I was told I could only receive a receipt/invoice via email. After confirming the email address, I was told I would be emailed the receipt later that day. I never received the email. After two weeks, I tried calling the hotel-both front desk, reservations, and the General manager. I then called the corporate headquarters of Wyndham and explained the situation. They prepared a "concern" after trying to contact the hotel unsuccessfully. The Wyndham concern number is 4376154. The customer service representative then told me that the hotel would provide me a response within the day. Nothing happened. I then called the customer service again the following day, with the same results: they tried calling the hotel with no responses and then resent the concern (same number). The representative then told me I would definitely get a response within the same the day. I received nothing. I then called the same customer service the following day. After explaining the situation again, the representative told me I should call or email the hotel. I explained this has all been tried and she was very unfriendly and unhelpful. I then suggested that she calling the hotel, as we have previously, to prove that I have a legitimate case. She seemed very unhappy and put me on hold for 30 minutes. I then ended up patched through to the Front desk who confirmed my email and then told me I would get the invoice by email. I am still waiting and looks like I will need to call again tomorrow. How hard can it be to get a receipt? For Ramada, apparently impossible.

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Ramada Contacts

Ramada phone numbers

1800 946 476

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50%
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Customer Service

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USA and Canada

+1 (877) 604-0069

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60%
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United Kingdom

+86 400 821 8831

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Argentina

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100%
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Peru

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100%
Confidence score

Uruguay

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Ramada emails

privacy.policy@wyn.com

100%
Confidence score: 100%

Support

Ramada address

22 Sylvan Way, Parsippany, Texas, 07054, United States

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