RaceTrac reviews and complaints 1
View all 522 complaints
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
RaceTrac has left an official reply on this complaint.
RaceTrac - No paper to print receipt
Store at 4820 SW College Rd Ocala FL Every time I go to Racetrac the pumps have no paper and I have to go inside to get a duplicate receipt. I have to turn in company receipts for auditing purposes. During Covid 19 it would have been nice to get my receipt at the pump and not have to be exposed to germs from everyone inside the store. This happens on numerous occasions so stopped going to that store.
Desired outcome: Paper in the pumps
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
RaceTrac customer support contacts
Hello,
Thank you for providing feedback. We sincerely apologize for inconvenience that you’ve been experiencing. Our hope is ensure that our guests have an elevated retail experience while also providing fast service that gets you going. That type of service includes ensuring that there is receipt paper at the pumps for your convenience. We understand that because of what happened during your latest visits, this was not your experience. To ensure we are providing fast, but quality service at all times we will be escalating your concerns to the operations supervisor. The operations supervisor oversees several locations within the district and addresses the store teams about any opportunities. We hope that you allow us a chance to resolve the issue so that we may continue earning your business.
Thank you for providing feedback. We sincerely apologize for inconvenience that you’ve been experiencing. Our hope is ensure that our guests have an elevated retail experience while also providing fast service that gets you going. That type of service includes ensuring that there is receipt paper at the pumps for your convenience. We understand that because of what happened during your latest visits, this was not your experience. To ensure we are providing fast, but quality service at all times we will be escalating your concerns to the operations supervisor. The operations supervisor oversees several locations within the district and addresses the store teams about any opportunities. We hope that you allow us a chance to resolve the issue so that we may continue earning your business.
We have received your comment. Thank you!